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Market Research Report

Asia Pacific Customer Engagement Solutions Market Analysis (2018-2024)

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Asia Pacific Customer Engagement Solutions Market Analysis (2018-2024)
Published: August 31, 2018 Content info: 118 Pages
Description

The Asia Pacific Customer Engagement Solutions Market would witness market growth of 13.4% CAGR during the forecast period (2018 - 2024). Asia Pacific is witnessing prominent growth in customer engagement solutions. Growing adoption of cloud computing in the region has driven the market expansion in the region. Small & medium enterprises across various countries, such as Australia, Malaysia, Japan, and Singapore, are investing into information technology solutions to compete, secure, and capture digital opportunities present in the market.

Based on the component type, the Customer Engagement Solutions market is segmented into Solution and Services. The Solution market is segmented into Omnichannel, Reporting & Analytics, Workforce Optimization and Robotic Process Optimization. The services market is further segmented into Professional and Managed Services. Based on the Organization size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on Deployment Type, the market is segmented into Cloud based and On-Premise. The verticals covered under the report include BFSI, Consumer Goods & Retail, Healthcare, Manufacturing, Travel & Hospitality, Telecom & IT, Media & Entertainment and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report IBM Corporation, Oracle Corporation, NICE Ltd., Avaya, SAP SE, Microsoft Corporation, Salesforce.com, Inc., PEGASYSTEMS INC., open text corporation, and Aspect Software Parent, Inc.

Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Asia Pacific Customer Engagement Solutions Market, by Component Type
    • 1.4.2 Asia Pacific Customer Engagement Solutions Market, by Organization Size
    • 1.4.3 Asia Pacific Customer Engagement Solutions Market, by Deployment Mode
    • 1.4.4 Asia Pacific Customer Engagement Solutions Market, by Vertical
    • 1.4.5 Asia Pacific Customer Engagement Solutions Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
  • 2.2 Drivers, and Restraints
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Asia Pacific Customer Engagement Solutions Market

  • 3.1 Asia Pacific Customer Engagement Solutions Market by Component
    • 3.1.1 Asia Pacific Customer Engagement Solutions Component Market by Country
    • 3.1.2 Asia Pacific Customer Engagement Solutions Market by Solution Type
      • 3.1.2.1 Asia Pacific Omnichannel Solution Market by Country
      • 3.1.2.2 Asia Pacific Reporting & Analytics Market by Country
      • 3.1.2.3 Asia Pacific Workforce Optimization Market by Country
      • 3.1.2.4 Asia Pacific Robotic Process Optimization Market by Country
    • 3.1.3 Asia Pacific Customer Engagement Solutions Services Market by Country
    • 3.1.4 Asia Pacific Customer Engagement Solutions Market by Service Type
      • 3.1.4.1 Asia Pacific Customer Engagement Solutions Professional Services Market by Country
      • 3.1.4.2 Asia Pacific Customer Engagement Solutions Managed Services Market by Country

Chapter 4. Asia Pacific Customer Engagement Solutions Market by Organization Size

    • 4.1.1 Asia Pacific Small & Medium Enterprises Customer Engagement Solutions Market by Country
    • 4.1.2 Asia Pacific Large Enterprises Customer Engagement Solutions Market by Country

Chapter 5. Asia Pacific Customer Engagement Solutions Market by Deployment Type

    • 5.1.1 Asia Pacific Hosted Deployment Customer Engagement Solutions Market by Country
    • 5.1.2 Asia Pacific On Premise Deployment Customer Engagement Solutions Market by Country

Chapter 6. Asia Pacific Customer Engagement Solutions Market by Vertical

    • 6.1.1 Asia Pacific Customer Engagement Solutions in BFSI Market by Country
    • 6.1.2 Asia Pacific Customer Engagement Solutions in Consumer Goods & Retail Market by Country
    • 6.1.3 Asia Pacific Customer Engagement Solutions in Healthcare Market by Country
    • 6.1.4 Asia Pacific Customer Engagement Solutions in Manufacturing Market by Country
    • 6.1.5 Asia Pacific Customer Engagement Solutions in Travel & Hospitality Market by Country
    • 6.1.6 Asia Pacific Customer Engagement Solutions in Telecom & IT Market by Country
    • 6.1.7 Asia Pacific Customer Engagement Solutions in Media & Entertainment Market by Country
    • 6.1.8 Asia Pacific Customer Engagement Solutions in Others Market by Country

Chapter 7. Asia Pacific Customer Engagement Solutions Market by Country

  • 7.1 China Customer Engagement Solutions Market
    • 7.1.1 China Customer Engagement Solutions Market by Component
      • 7.1.1.1 China Customer Engagement Solutions Market by Solution Type
      • 7.1.1.2 China Customer Engagement Solutions Market by Services Type
    • 7.1.2 China Customer Engagement Solutions Market by Organization Size
    • 7.1.3 China Customer Engagement Solutions Market by Deployment Type
    • 7.1.4 China Customer Engagement Solutions Market by Vertical
  • 7.2 Japan Customer Engagement Solutions Market
    • 7.2.1 Japan Customer Engagement Solutions Market by Component
      • 7.2.1.1 Japan Customer Engagement Solutions Market by Solution Type
      • 7.2.1.2 Japan Customer Engagement Solutions Market by Services Type
    • 7.2.2 Japan Customer Engagement Solutions Market by Organization Size
    • 7.2.3 Japan Customer Engagement Solutions Market by Deployment Type
    • 7.2.4 Japan Customer Engagement Solutions Market by Vertical
  • 7.3 India Customer Engagement Solutions Market
    • 7.3.1 India Customer Engagement Solutions Market by Component
      • 7.3.1.1 India Customer Engagement Solutions Market by Solution Type
      • 7.3.1.2 India Customer Engagement Solutions Market by Services Type
    • 7.3.2 India Customer Engagement Solutions Market by Organization Size
    • 7.3.3 India Customer Engagement Solutions Market by Deployment Type
    • 7.3.4 India Customer Engagement Solutions Market by Vertical
  • 7.4 South Korea Customer Engagement Solutions Market
    • 7.4.1 South Korea Customer Engagement Solutions Market by Component
      • 7.4.1.1 South Korea Customer Engagement Solutions Market by Solution Type
      • 7.4.1.2 South Korea Customer Engagement Solutions Market by Services Type
    • 7.4.2 South Korea Customer Engagement Solutions Market by Organization Size
    • 7.4.3 South Korea Customer Engagement Solutions Market by Deployment Type
    • 7.4.4 South Korea Customer Engagement Solutions Market by Vertical
  • 7.5 Singapore Customer Engagement Solutions Market
    • 7.5.1 Singapore Customer Engagement Solutions Market by Component
      • 7.5.1.1 Singapore Customer Engagement Solutions Market by Solution Type
      • 7.5.1.2 Singapore Customer Engagement Solutions Market by Services Type
    • 7.5.2 Singapore Customer Engagement Solutions Market by Organization Size
    • 7.5.3 Singapore Customer Engagement Solutions Market by Deployment Type
    • 7.5.4 Singapore Customer Engagement Solutions Market by Vertical
  • 7.6 Malaysia Customer Engagement Solutions Market
    • 7.6.1 Malaysia Customer Engagement Solutions Market by Component
      • 7.6.1.1 Malaysia Customer Engagement Solutions Market by Solution Type
      • 7.6.1.2 Malaysia Customer Engagement Solutions Market by Services Type
    • 7.6.2 Malaysia Customer Engagement Solutions Market by Organization Size
    • 7.6.3 Malaysia Customer Engagement Solutions Market by Deployment Type
    • 7.6.4 Malaysia Customer Engagement Solutions Market by Vertical
  • 7.7 Rest of Asia Pacific Customer Engagement Solutions Market
    • 7.7.1 Rest of Asia Pacific Customer Engagement Solutions Market by Component
      • 7.7.1.1 Rest of Asia Pacific Customer Engagement Solutions Market by Solution Type
      • 7.7.1.2 Rest of Asia Pacific Customer Engagement Solutions Market by Services Type
    • 7.7.2 Rest of Asia Pacific Customer Engagement Solutions Market by Organization Size
    • 7.7.3 Rest of Asia Pacific Customer Engagement Solutions Market by Deployment Type
    • 7.7.4 Rest of Asia Pacific Customer Engagement Solutions Market by Vertical

Chapter 8. Company Profiles

  • 8.1 IBM Corporation
    • 8.1.1 Company Overview
    • 8.1.2 Financial Analysis
    • 8.1.3 Segmental and Regional Analysis
    • 8.1.4 Research & Development Expense
  • 8.2 Oracle Corporation
    • 8.2.1 Company Overview
    • 8.2.2 Financial Analysis
    • 8.2.3 Segmental and Regional Analysis
    • 8.2.4 Research & Development Expense
  • 8.3 NICE Ltd.
    • 8.3.1 Company Overview
    • 8.3.2 Financial Analysis
    • 8.3.3 Segmental and Regional Analysis
    • 8.3.4 Research & Development Expense
  • 8.4 Avaya
    • 8.4.1 Company Overview
    • 8.4.2 Financial Analysis
    • 8.4.3 Segmental and Regional Analysis
    • 8.4.4 Research & Development Expense
  • 8.5 SAP SE
    • 8.5.1 Company Overview
    • 8.5.2 Financial Analysis
    • 8.5.3 Segmental and Regional Analysis
    • 8.5.4 Research & Development Expense
  • 8.6 Microsoft Corporation
    • 8.6.1 Company Overview
    • 8.6.2 Financial Analysis
    • 8.6.3 Segmental and Regional Analysis
    • 8.6.4 Research & Development Expense
  • 8.7 Salesforce.com, Inc.
    • 8.7.1 Company Overview
    • 8.7.2 Financial Analysis
    • 8.7.3 Segmental and Regional Analysis
    • 8.7.4 Research & Development Expense
  • 8.8 Pegasystems Inc.
    • 8.8.1 Company Overview
    • 8.8.2 Financial Analysis
    • 8.8.3 Segmental Analysis
    • 8.8.4 Research & Development Expense
  • 8.9 Open Text Corporation
    • 8.9.1 Company Overview
    • 8.9.2 Financial Analysis
    • 8.9.3 Regional Analysis
    • 8.9.4 Research & Development Expense
  • 8.1 Aspect Software Parent, Inc.
    • 8.10.1 Company Overview
    • 8.10.2 Strategies at a Glance
      • 8.10.2.1 Partnerships, Collaborations, and Agreements
      • 8.10.2.2 Product Launch

LIST OF TABLES

  • TABLE 1 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
  • TABLE 2 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
  • TABLE 3 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
  • TABLE 4 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
  • TABLE 5 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS COMPONENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 6 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS COMPONENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 7 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 8 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 9 ASIA PACIFIC OMNICHANNEL SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 10 ASIA PACIFIC OMNICHANNEL SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 11 ASIA PACIFIC REPORTING & ANALYTICS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 12 ASIA PACIFIC REPORTING & ANALYTICS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 13 ASIA PACIFIC WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 14 ASIA PACIFIC WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 15 ASIA PACIFIC ROBOTIC PROCESS OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 16 ASIA PACIFIC ROBOTIC PROCESS OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 17 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 18 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 19 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICE TYPE, 2014 - 2017, USD MILLION
  • TABLE 20 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICE TYPE, 2018 - 2024, USD MILLION
  • TABLE 21 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS PROFESSIONAL SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 22 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS PROFESSIONAL SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 23 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MANAGED SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 24 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MANAGED SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 25 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 26 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 27 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 28 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 29 ASIA PACIFIC LARGE ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 30 ASIA PACIFIC LARGE ENTERPRISES CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 31 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 32 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 33 ASIA PACIFIC HOSTED DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 34 ASIA PACIFIC HOSTED DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 35 ASIA PACIFIC ON PREMISE DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 36 ASIA PACIFIC ON PREMISE DEPLOYMENT CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 37 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 38 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 39 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 40 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 41 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN CONSUMER GOODS & RETAIL MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 42 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN CONSUMER GOODS & RETAIL MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 43 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 44 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 45 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 46 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 47 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN TRAVEL & HOSPITALITY MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 48 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN TRAVEL & HOSPITALITY MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 49 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN TELECOM & IT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 50 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN TELECOM & IT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 51 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 52 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 53 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 54 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 55 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 56 ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 57 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
  • TABLE 58 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
  • TABLE 59 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
  • TABLE 60 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
  • TABLE 61 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 62 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 63 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 64 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 65 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 66 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 67 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 68 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 69 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 70 CHINA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 71 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
  • TABLE 72 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
  • TABLE 73 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
  • TABLE 74 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
  • TABLE 75 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 76 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 77 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 78 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 79 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 80 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 81 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 82 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 83 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 84 JAPAN CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 85 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
  • TABLE 86 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
  • TABLE 87 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
  • TABLE 88 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
  • TABLE 89 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 90 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 91 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 92 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 93 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 94 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 95 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 96 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 97 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 98 INDIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 99 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
  • TABLE 100 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
  • TABLE 101 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
  • TABLE 102 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
  • TABLE 103 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 104 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 105 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 106 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 107 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 108 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 109 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 110 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 111 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 112 SOUTH KOREA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 113 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
  • TABLE 114 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
  • TABLE 115 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
  • TABLE 116 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
  • TABLE 117 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 118 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 119 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 120 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 121 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 122 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 123 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 124 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 125 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 126 SINGAPORE CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 127 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
  • TABLE 128 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
  • TABLE 129 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
  • TABLE 130 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
  • TABLE 131 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 132 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 133 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 134 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 135 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 136 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 137 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 138 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 139 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 140 MALAYSIA CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 141 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2014 - 2017, USD MILLION
  • TABLE 142 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2018 - 2024, USD MILLION
  • TABLE 143 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2014 - 2017, USD MILLION
  • TABLE 144 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY COMPONENT, 2018 - 2024, USD MILLION
  • TABLE 145 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 146 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 147 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 148 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 149 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 150 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 151 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 152 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 153 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 154 REST OF ASIA PACIFIC CUSTOMER ENGAGEMENT SOLUTIONS MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 155 KEY INFORMATION - IBM CORPORATION
  • TABLE 156 KEY INFORMATION - ORACLE CORPORATION
  • TABLE 157 KEY INFORMATION - NICE LTD.
  • TABLE 158 KEY INFORMATION - AVAYA
  • TABLE 159 KEY INFORMATION - SAP SE
  • TABLE 160 KEY INFORMATION - MICROSOFT CORPORATION
  • TABLE 161 KEY INFORMATION - SALESFORCE.COM, INC.
  • TABLE 162 KEY INFORMATION - PEGASYSTEMS INC.
  • TABLE 163 KEY INFORMATION - OPEN TEXT CORPORATION
  • TABLE 164 KEY INFORMATION - ASPECT SOFTWARE PARENT, INC.
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