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Market Research Report

North America Contact Center Software Market Analysis (2018-2024)

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North America Contact Center Software Market Analysis (2018-2024)
Published: September 30, 2018 Content info: 113 Pages
Description

The North America Contact Center Software Market would witness market growth of 12.6% CAGR during the forecast period (2018 - 2024). Customer collaboration software has made better interaction with existing and potential customers. The technology helps in building long-term relationships with customers and also upgrades product quality through customer feedback. Extensive usage of IVRs and self-service portals to address queries and issues has changed the business process automation technology. Prior to the advent of cloud-based solutions, on-premise solution was the most preferred option. Better and affordable internet connections would contribute to the growth of hosted deployment of contact center solutions.

Based on the component type, the Contact Center Software market is segmented into Solution and Services. The solution market is further segmented into Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Workforce Optimization, Security and Others. The Services market is segmented into Professional and Managed Services. Based on the Organization Size, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Type, the market is segmented into Hosted and On-Premise. The verticals covered under the report include BFSI, Government & Public Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NICE Ltd., 8x8, Inc., Aspect Software Parent, Inc., 3Clogic, Avaya, Verizon Communications, Inc., and BT Group

Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 North America Contact Center Software Market, by Component Type
    • 1.4.2 North America Contact Center Software Market, by Organization Size
    • 1.4.3 North America Contact Center Software Market, by Deployment Mode
    • 1.4.4 North America Contact Center Software Market, by Vertical
    • 1.4.5 North America Contact Center Software Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
    • 2.1.2 Market Composition and Scenario
    • 2.1.3 Players outlook in the Industry
  • 2.2 Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. North America Contact Center Software Market

  • 3.1 North America Contact Center Software Market by Type
    • 3.1.1 Overview and Market Scenario
    • 3.1.2 North America Contact Center Software Solution Market by Country
    • 3.1.3 North America Contact Center Software Market by Solution Type
      • 3.1.3.1 Market Overview and Scenario
      • 3.1.3.2 North America Computer Telephony Integration & IVRS Solution Market by Country
      • 3.1.3.3 North America Automatic Call Distribution & Dialers Market by Country
      • 3.1.3.4 North America Reporting & Analytics Market by Country
      • 3.1.3.5 North America Workforce Optimization Market by Country
      • 3.1.3.6 North America Security Market by Country
      • 3.1.3.7 North America Other Solution Market by Country
    • 3.1.4 North America Contact Center Software Services Market by Country
    • 3.1.5 North America Contact Center Software Market by Service Type
      • 3.1.5.1 North America Contact Center Software Professional Services Market by Country
      • 3.1.5.2 North America Contact Center Software Managed Services Market by Country

Chapter 4. North America Contact Center Software Market by Organization Size

    • 4.1.1 Overview and Market Scenario
    • 4.1.2 North America Small & Medium Enterprises Contact Center Software Market by Country
    • 4.1.3 North America Large Enterprises Contact Center Software Market by Country

Chapter 5. North America Contact Center Software Market by Deployment Type

    • 5.1.1 Overview and Market Scenario
    • 5.1.2 North America Hosted Deployment Contact Center Software Market by Country
    • 5.1.3 North America On Premise Deployment Contact Center Software Market by Country

Chapter 6. North America Contact Center Software Market by Vertical

    • 6.1.1 Overview and Market Scenario
    • 6.1.2 North America Contact Center Software in BFSI Market by Country
    • 6.1.3 North America Contact Center Software in Government & Public Sector Market by Country
    • 6.1.4 North America Contact Center Software in Healthcare Market by Country
    • 6.1.5 North America Contact Center Software in Manufacturing Market by Country
    • 6.1.6 North America Contact Center Software in Retail & Consumer Goods Market by Country
    • 6.1.7 North America Contact Center Software in Telecom & IT Market by Country
    • 6.1.8 North America Contact Center Software in Media & Entertainment Market by Country
    • 6.1.9 North America Contact Center Software in Others Market by Country

Chapter 7. North America Contact Center Software Market by Country

  • 7.1 Overview and Market Scenario
  • 7.2 US Contact Center Software Market
    • 7.2.1 US Contact Center Software Market by Type
      • 7.2.1.1 US Contact Center Software Market by Solution Type
      • 7.2.1.2 US Contact Center Software Market by Services Type
    • 7.2.2 US Contact Center Software Market by Organization Size
    • 7.2.3 US Contact Center Software Market by Deployment Type
    • 7.2.4 US Contact Center Software Market by Vertical
  • 7.3 Canada Contact Center Software Market
    • 7.3.1 Canada Contact Center Software Market by Type
      • 7.3.1.1 Canada Contact Center Software Market by Solution Type
      • 7.3.1.2 Canada Contact Center Software Market by Services Type
    • 7.3.2 Canada Contact Center Software Market by Organization Size
    • 7.3.3 Canada Contact Center Software Market by Deployment Type
    • 7.3.4 Canada Contact Center Software Market by Vertical
  • 7.4 Mexico Contact Center Software Market
    • 7.4.1 Mexico Contact Center Software Market by Type
      • 7.4.1.1 Mexico Contact Center Software Market by Solution Type
      • 7.4.1.2 Mexico Contact Center Software Market by Services Type
    • 7.4.2 Mexico Contact Center Software Market by Organization Size
    • 7.4.3 Mexico Contact Center Software Market by Deployment Type
    • 7.4.4 Mexico Contact Center Software Market by Vertical
  • 7.5 Rest of North America Contact Center Software Market
    • 7.5.1 Rest of North America Contact Center Software Market by Type
      • 7.5.1.1 Rest of North America Contact Center Software Market by Solution Type
      • 7.5.1.2 Rest of North America Contact Center Software Market by Services Type
    • 7.5.2 Rest of North America Contact Center Software Market by Organization Size
    • 7.5.3 Rest of North America Contact Center Software Market by Deployment Type
    • 7.5.4 Rest of North America Contact Center Software Market by Vertical

Chapter 8. Competitive Study

  • 8.1 KBV Cardinal Matrix
  • 8.2 Recent Industry Wide Strategic Developments
    • 8.2.1 Partnerships, Collaborations and Agreements
    • 8.2.2 Product Launches
    • 8.2.3 Mergers & Acquisitions

Chapter 9. Company Profiles

  • 9.1 Cisco Systems, Inc.
    • 9.1.1 Company Overview
    • 9.1.2 Financial Analysis
    • 9.1.3 Segmental and Regional Analysis
    • 9.1.4 Research & Development Expense
    • 9.1.5 Strategies at a Glance
      • 9.1.5.1 Mergers & Acquisitions
      • 9.1.5.2 Partnerships, Collaborations, and Agreements
      • 9.1.5.3 Product Launch
  • 9.2 IBM Corporation
    • 9.2.1 Company Overview
    • 9.2.2 Financial Analysis
    • 9.2.3 Segmental and Regional Analysis
    • 9.2.4 Research & Development Expense
  • 9.3 Oracle Corporation
    • 9.3.1 Company Overview
    • 9.3.2 Financial Analysis
    • 9.3.3 Segmental and Regional Analysis
    • 9.3.4 Research & Development Expense
  • 9.4 NICE Ltd.
    • 9.4.1 Company Overview
    • 9.4.2 Financial Analysis
    • 9.4.3 Segmental and Regional Analysis
    • 9.4.4 Research & Development Expense
    • 9.4.5 Strategies at a Glance
      • 9.4.5.1 Product Launch
  • 9.5 8x8, Inc.
    • 9.5.1 Company Overview
    • 9.5.2 Financial Analysis
    • 9.5.3 Regional Analysis
    • 9.5.4 Research & Development Expense
    • 9.5.5 Strategies at a Glance
      • 9.5.5.1 Product Launch
      • 9.5.5.2 Partnerships, Collaborations, and Agreements
  • 9.6 Aspect Software Parent, Inc.
    • 9.6.1 Company Overview
    • 9.6.2 Strategies at a Glance
      • 9.6.2.1 Partnerships, Collaborations, and Agreements
      • 9.6.2.2 Product Launch
  • 9.7 3Clogic
    • 9.7.1 Company Overview
    • 9.7.2 Strategies at a Glance
      • 9.7.2.1 Partnerships, Collaborations, and Agreements
      • 9.7.2.2 Product Launch
  • 9.8 Avaya
    • 9.8.1 Company Overview
    • 9.8.2 Financial Analysis
    • 9.8.3 Segmental and Regional Analysis
    • 9.8.4 Research & Development Expense
  • 9.9 Verizon Communications, Inc.
    • 9.9.1 Company Overview
    • 9.9.2 Financial Analysis
    • 9.9.3 Segmental and Regional Analysis
  • 9.1 BT Group
    • 9.10.1 Company Overview
    • 9.10.2 Financial Analysis
    • 9.10.3 Segmental and Regional Analysis
    • 9.10.4 Research & Development Expense

LIST OF TABLES

  • TABLE 1 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 2 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 3 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 4 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 5 NORTH AMERICA CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 6 NORTH AMERICA CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 7 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 8 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 9 NORTH AMERICA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 10 NORTH AMERICA COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 11 NORTH AMERICA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 12 NORTH AMERICA AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 13 NORTH AMERICA REPORTING & ANALYTICS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 14 NORTH AMERICA REPORTING & ANALYTICS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 15 NORTH AMERICA WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 16 NORTH AMERICA WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 17 NORTH AMERICA SECURITY MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 18 NORTH AMERICA SECURITY MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 19 NORTH AMERICA OTHER SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 20 NORTH AMERICA OTHER SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 21 NORTH AMERICA CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 22 NORTH AMERICA CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 23 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2014 - 2017, USD MILLION
  • TABLE 24 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2018 - 2024, USD MILLION
  • TABLE 25 NORTH AMERICA CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 26 NORTH AMERICA CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 27 NORTH AMERICA CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 28 NORTH AMERICA CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 29 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 30 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 31 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 32 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 33 NORTH AMERICA LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 34 NORTH AMERICA LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 35 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 36 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 37 NORTH AMERICA HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 38 NORTH AMERICA HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 39 NORTH AMERICA ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 40 NORTH AMERICA ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 41 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 42 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 43 NORTH AMERICA CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 44 NORTH AMERICA CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 45 NORTH AMERICA CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 46 NORTH AMERICA CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 47 NORTH AMERICA CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 48 NORTH AMERICA CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 49 NORTH AMERICA CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 50 NORTH AMERICA CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 51 NORTH AMERICA CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 52 NORTH AMERICA CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 53 NORTH AMERICA CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 54 NORTH AMERICA CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 55 NORTH AMERICA CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 56 NORTH AMERICA CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 57 NORTH AMERICA CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 58 NORTH AMERICA CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 59 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 60 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 61 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 62 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 63 US CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 64 US CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 65 US CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 66 US CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 67 US CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 68 US CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 69 US CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 70 US CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 71 US CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 72 US CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 73 US CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 74 US CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 75 US CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 76 US CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 77 CANADA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 78 CANADA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 79 CANADA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 80 CANADA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 81 CANADA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 82 CANADA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 83 CANADA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 84 CANADA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 85 CANADA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 86 CANADA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 87 CANADA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 88 CANADA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 89 CANADA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 90 CANADA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 91 MEXICO CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 92 MEXICO CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 93 MEXICO CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 94 MEXICO CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 95 MEXICO CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 96 MEXICO CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 97 MEXICO CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 98 MEXICO CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 99 MEXICO CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 100 MEXICO CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 101 MEXICO CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 102 MEXICO CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 103 MEXICO CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 104 MEXICO CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 105 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 106 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 107 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 108 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 109 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 110 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 111 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 112 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 113 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 114 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 115 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 116 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 117 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 118 REST OF NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 119 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS- CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 120 PRODUCT LAUNCHES - CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 121 KEY INFORMATION - CISCO SYSTEMS, INC.
  • TABLE 122 KEY INFORMATION - IBM CORPORATION
  • TABLE 123 KEY INFORMATION - ORACLE CORPORATION
  • TABLE 124 KEY INFORMATION - NICE LTD.
  • TABLE 125 KEY INFORMATION - 8X8, INC.
  • TABLE 126 KEY INFORMATION - ASPECT SOFTWARE PARENT, INC.
  • TABLE 127 KEY INFORMATION - 3CLOGIC
  • TABLE 128 KEY INFORMATION - AVAYA
  • TABLE 129 KEY INFORMATION - VERIZON COMMUNICATIONS,INC.
  • TABLE 130 KEY INFORMATION - BT GROUP

LIST OF FIGURES

  • FIG 1 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2024
  • FIG 2 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2024
  • FIG 3 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2024
  • FIG 4 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2024
  • FIG 5 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2024
  • FIG 6 NORTH AMERICA CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2024
  • FIG 7 KBV CARDINAL MATRIX
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