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Market Research Report

Europe Contact Center Software Market Analysis (2018-2024)

Published by KBV Research Product code 728730
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Europe Contact Center Software Market Analysis (2018-2024)
Published: September 30, 2018 Content info: 133 Pages
Description

The Europe Contact Center Software Market would witness market growth of 13.1% CAGR during the forecast period (2018 - 2024). As a part of the e-government initiative, offices and public organizations would need to implement contact center solutions to carry out online processes related to citizen complaints, queries, inquiries, and feedbacks, very efficiently. Globalization of the IT industry has led to a huge customer/client database, and the same needs to be managed efficiently. The aforementioned factors are driving the demand for contact center solutions.

Based on the component type, the Contact Center Software market is segmented into Solution and Services. The solution market is further segmented into Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Workforce Optimization, Security and Others. The Services market is segmented into Professional and Managed Services. Based on the Organization Size, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Type, the market is segmented into Hosted and On-Premise. The verticals covered under the report include BFSI, Government & Public Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NICE Ltd., 8x8, Inc., Aspect Software Parent, Inc., 3Clogic, Avaya, Verizon Communications, Inc., and BT Group

Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Europe Contact Center Software Market, by Component Type
    • 1.4.2 Europe Contact Center Software Market, by Organization Size
    • 1.4.3 Europe Contact Center Software Market, by Deployment Mode
    • 1.4.4 Europe Contact Center Software Market, by Vertical
    • 1.4.5 Europe Contact Center Software Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
    • 2.1.1 Market Composition and Scenario
    • 2.1.2 Players outlook in the Industry
  • 2.2 Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Europe Contact Center Software Market

  • 3.1 Europe Contact Center Software Market by Type
    • 3.1.1 Overview and Market Scenario
    • 3.1.2 Europe Contact Center Software Solution Market by Country
    • 3.1.3 Europe Contact Center Software Market by Solution Type
      • 3.1.3.1 Market Overview and Scenario
      • 3.1.3.2 Europe Computer Telephony Integration & IVRS Solution Market by Country
      • 3.1.3.3 Europe Automatic Call Distribution & Dialers Market by Country
      • 3.1.3.4 Europe Reporting & Analytics Market by Country
      • 3.1.3.5 Europe Workforce Optimization Market by Country
      • 3.1.3.6 Europe Security Market by Country
      • 3.1.3.7 Europe Other Solution Market by Country
    • 3.1.4 Europe Contact Center Software Services Market by Country
    • 3.1.5 Europe Contact Center Software Market by Service Type
      • 3.1.5.1 Europe Contact Center Software Professional Services Market by Country
      • 3.1.5.2 Europe Contact Center Software Managed Services Market by Country

Chapter 4. Europe Contact Center Software Market by Organization Size

    • 4.1.1 Overview and Market Scenario
    • 4.1.2 Europe Small & Medium Enterprises Contact Center Software Market by Country
    • 4.1.3 Europe Large Enterprises Contact Center Software Market by Country

Chapter 5. Europe Contact Center Software Market by Deployment Type

    • 5.1.1 Overview and Market Scenario
    • 5.1.2 Europe Hosted Deployment Contact Center Software Market by Country
    • 5.1.3 Europe On Premise Deployment Contact Center Software Market by Country

Chapter 6. Europe Contact Center Software Market by Vertical

    • 6.1.1 Overview and Market Scenario
    • 6.1.2 Europe Contact Center Software in BFSI Market by Country
    • 6.1.3 Europe Contact Center Software in Government & Public Sector Market by Country
    • 6.1.4 Europe Contact Center Software in Healthcare Market by Country
    • 6.1.5 Europe Contact Center Software in Manufacturing Market by Country
    • 6.1.6 Europe Contact Center Software in Retail & Consumer Goods Market by Country
    • 6.1.7 Europe Contact Center Software in Telecom & IT Market by Country
    • 6.1.8 Europe Contact Center Software in Media & Entertainment Market by Country
    • 6.1.9 Europe Contact Center Software in Others Market by Country

Chapter 7. Europe Contact Center Software Market by Country

  • 7.1 Overview and Market Scenario
  • 7.2 Germany Contact Center Software Market
    • 7.2.1 Germany Contact Center Software Market by Type
      • 7.2.1.1 Germany Contact Center Software Market by Solution Type
      • 7.2.1.2 Germany Contact Center Software Market by Services Type
    • 7.2.2 Germany Contact Center Software Market by Organization Size
    • 7.2.3 Germany Contact Center Software Market by Deployment Type
    • 7.2.4 Germany Contact Center Software Market by Vertical
  • 7.3 UK Contact Center Software Market
    • 7.3.1 UK Contact Center Software Market by Type
      • 7.3.1.1 UK Contact Center Software Market by Solution Type
      • 7.3.1.2 UK Contact Center Software Market by Services Type
    • 7.3.2 UK Contact Center Software Market by Organization Size
    • 7.3.3 UK Contact Center Software Market by Deployment Type
    • 7.3.4 UK Contact Center Software Market by Vertical
  • 7.4 France Contact Center Software Market
    • 7.4.1 France Contact Center Software Market by Type
      • 7.4.1.1 France Contact Center Software Market by Solution Type
      • 7.4.1.2 France Contact Center Software Market by Services Type
    • 7.4.2 France Contact Center Software Market by Organization Size
    • 7.4.3 France Contact Center Software Market by Deployment Type
    • 7.4.4 France Contact Center Software Market by Vertical
  • 7.5 Russia Contact Center Software Market
    • 7.5.1 Russia Contact Center Software Market by Type
      • 7.5.1.1 Russia Contact Center Software Market by Solution Type
      • 7.5.1.2 Russia Contact Center Software Market by Services Type
    • 7.5.2 Russia Contact Center Software Market by Organization Size
    • 7.5.3 Russia Contact Center Software Market by Deployment Type
    • 7.5.4 Russia Contact Center Software Market by Vertical
  • 7.6 Spain Contact Center Software Market
    • 7.6.1 Spain Contact Center Software Market by Type
      • 7.6.1.1 Spain Contact Center Software Market by Solution Type
      • 7.6.1.2 Spain Contact Center Software Market by Services Type
    • 7.6.2 Spain Contact Center Software Market by Organization Size
    • 7.6.3 Spain Contact Center Software Market by Deployment Type
    • 7.6.4 Spain Contact Center Software Market by Vertical
  • 7.7 Italy Contact Center Software Market
    • 7.7.1 Italy Contact Center Software Market by Type
      • 7.7.1.1 Italy Contact Center Software Market by Solution Type
      • 7.7.1.2 Italy Contact Center Software Market by Services Type
    • 7.7.2 Italy Contact Center Software Market by Organization Size
    • 7.7.3 Italy Contact Center Software Market by Deployment Type
    • 7.7.4 Italy Contact Center Software Market by Vertical
  • 7.8 Rest of Europe Contact Center Software Market
    • 7.8.1 Rest of Europe Contact Center Software Market by Type
      • 7.8.1.1 Rest of Europe Contact Center Software Market by Solution Type
      • 7.8.1.2 Rest of Europe Contact Center Software Market by Services Type
    • 7.8.2 Rest of Europe Contact Center Software Market by Organization Size
    • 7.8.3 Rest of Europe Contact Center Software Market by Deployment Type
    • 7.8.4 Rest of Europe Contact Center Software Market by Vertical

Chapter 8. Competitive Study

  • 8.1 KBV Cardinal Matrix
  • 8.2 Recent Industry Wide Strategic Developments
    • 8.2.1 Partnerships, Collaborations and Agreements
    • 8.2.2 Product Launches
    • 8.2.3 Mergers & Acquisitions

Chapter 9. Company Profiles

  • 9.1 Cisco Systems, Inc.
    • 9.1.1 Company Overview
    • 9.1.2 Financial Analysis
    • 9.1.3 Segmental and Regional Analysis
    • 9.1.4 Research & Development Expense
    • 9.1.5 Strategies at a Glance
      • 9.1.5.1 Mergers & Acquisitions
      • 9.1.5.2 Partnerships, Collaborations, and Agreements
      • 9.1.5.3 Product Launch
  • 9.2 IBM Corporation
    • 9.2.1 Company Overview
    • 9.2.2 Financial Analysis
    • 9.2.3 Segmental and Regional Analysis
    • 9.2.4 Research & Development Expense
  • 9.3 Oracle Corporation
    • 9.3.1 Company Overview
    • 9.3.2 Financial Analysis
    • 9.3.3 Segmental and Regional Analysis
    • 9.3.4 Research & Development Expense
  • 9.4 NICE Ltd.
    • 9.4.1 Company Overview
    • 9.4.2 Financial Analysis
    • 9.4.3 Segmental and Regional Analysis
    • 9.4.4 Research & Development Expense
    • 9.4.5 Strategies at a Glance
      • 9.4.5.1 Product Launch
  • 9.5 8x8, Inc.
    • 9.5.1 Company Overview
    • 9.5.2 Financial Analysis
    • 9.5.3 Regional Analysis
    • 9.5.4 Research & Development Expense
    • 9.5.5 Strategies at a Glance
      • 9.5.5.1 Product Launch
      • 9.5.5.2 Partnerships, Collaborations, and Agreements
  • 9.6 Aspect Software Parent, Inc.
    • 9.6.1 Company Overview
    • 9.6.2 Strategies at a Glance
      • 9.6.2.1 Partnerships, Collaborations, and Agreements
      • 9.6.2.2 Product Launch
  • 9.7 3Clogic
    • 9.7.1 Company Overview
    • 9.7.2 Strategies at a Glance
      • 9.7.2.1 Partnerships, Collaborations, and Agreements
      • 9.7.2.2 Product Launch
  • 9.8 Avaya
    • 9.8.1 Company Overview
    • 9.8.2 Financial Analysis
    • 9.8.3 Segmental and Regional Analysis
    • 9.8.4 Research & Development Expense
  • 9.9 Verizon Communications, Inc.
    • 9.9.1 Company Overview
    • 9.9.2 Financial Analysis
    • 9.9.3 Segmental and Regional Analysis
  • 9.1 BT Group
    • 9.10.1 Company Overview
    • 9.10.2 Financial Analysis
    • 9.10.3 Segmental and Regional Analysis
    • 9.10.4 Research & Development Expense

LIST OF TABLES

  • TABLE 1 EUROPE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 2 EUROPE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 3 EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 4 EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 5 EUROPE CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 6 EUROPE CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 7 EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 8 EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 9 EUROPE COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 10 EUROPE COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 11 EUROPE AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 12 EUROPE AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 13 EUROPE REPORTING & ANALYTICS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 14 EUROPE REPORTING & ANALYTICS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 15 EUROPE WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 16 EUROPE WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 17 EUROPE SECURITY MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 18 EUROPE SECURITY MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 19 EUROPE OTHER SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 20 EUROPE OTHER SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 21 EUROPE CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 22 EUROPE CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 23 EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2014 - 2017, USD MILLION
  • TABLE 24 EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2018 - 2024, USD MILLION
  • TABLE 25 EUROPE CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 26 EUROPE CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 27 EUROPE CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 28 EUROPE CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 29 EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 30 EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 31 EUROPE SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 32 EUROPE SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 33 EUROPE LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 34 EUROPE LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 35 EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 36 EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 37 EUROPE HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 38 EUROPE HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 39 EUROPE ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 40 EUROPE ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 41 EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 42 EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 43 EUROPE CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 44 EUROPE CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 45 EUROPE CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 46 EUROPE CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 47 EUROPE CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 48 EUROPE CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 49 EUROPE CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 50 EUROPE CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 51 EUROPE CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 52 EUROPE CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 53 EUROPE CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 54 EUROPE CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 55 EUROPE CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 56 EUROPE CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 57 EUROPE CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 58 EUROPE CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 59 EUROPE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 60 EUROPE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 61 EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 62 EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 63 GERMANY CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 64 GERMANY CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 65 GERMANY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 66 GERMANY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 67 GERMANY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 68 GERMANY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 69 GERMANY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 70 GERMANY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 71 GERMANY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 72 GERMANY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 73 GERMANY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 74 GERMANY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 75 GERMANY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 76 GERMANY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 77 UK CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 78 UK CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 79 UK CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 80 UK CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 81 UK CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 82 UK CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 83 UK CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 84 UK CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 85 UK CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 86 UK CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 87 UK CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 88 UK CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 89 UK CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 90 UK CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 91 FRANCE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 92 FRANCE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 93 FRANCE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 94 FRANCE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 95 FRANCE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 96 FRANCE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 97 FRANCE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 98 FRANCE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 99 FRANCE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 100 FRANCE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 101 FRANCE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 102 FRANCE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 103 FRANCE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 104 FRANCE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 105 RUSSIA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 106 RUSSIA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 107 RUSSIA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 108 RUSSIA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 109 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 110 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 111 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 112 RUSSIA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 113 RUSSIA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 114 RUSSIA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 115 RUSSIA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 116 RUSSIA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 117 RUSSIA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 118 RUSSIA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 119 SPAIN CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 120 SPAIN CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 121 SPAIN CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 122 SPAIN CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 123 SPAIN CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 124 SPAIN CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 125 SPAIN CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 126 SPAIN CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 127 SPAIN CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 128 SPAIN CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 129 SPAIN CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 130 SPAIN CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 131 SPAIN CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 132 SPAIN CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 133 ITALY CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 134 ITALY CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 135 ITALY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 136 ITALY CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 137 ITALY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 138 ITALY CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 139 ITALY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 140 ITALY CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 141 ITALY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 142 ITALY CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 143 ITALY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 144 ITALY CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 145 ITALY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 146 ITALY CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 147 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 148 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 149 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 150 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 151 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 152 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 153 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 154 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 155 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 156 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 157 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 158 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 159 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 160 REST OF EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 161 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS- CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 162 PRODUCT LAUNCHES - CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 163 KEY INFORMATION - CISCO SYSTEMS, INC.
  • TABLE 164 KEY INFORMATION - IBM CORPORATION
  • TABLE 165 KEY INFORMATION - ORACLE CORPORATION
  • TABLE 166 KEY INFORMATION - NICE LTD.
  • TABLE 167 KEY INFORMATION - 8X8, INC.
  • TABLE 168 KEY INFORMATION - ASPECT SOFTWARE PARENT, INC.
  • TABLE 169 KEY INFORMATION - 3CLOGIC
  • TABLE 170 KEY INFORMATION - AVAYA
  • TABLE 171 KEY INFORMATION - VERIZON COMMUNICATIONS,INC.
  • TABLE 172 KEY INFORMATION - BT GROUP

LIST OF FIGURES

  • FIG 1 EUROPE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2024
  • FIG 2 EUROPE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2024
  • FIG 3 EUROPE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2024
  • FIG 4 EUROPE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2024
  • FIG 5 EUROPE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2024
  • FIG 6 EUROPE CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2024
  • FIG 7 KBV CARDINAL MATRIX
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