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Market Research Report

Asia Pacific Contact Center Software Market Analysis (2018-2024)

Published by KBV Research Product code 728731
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Asia Pacific Contact Center Software Market Analysis (2018-2024)
Published: September 30, 2018 Content info: 135 Pages
Description

The Asia Pacific Contact Center Software Market would witness market growth of 16.1% CAGR during the forecast period (2018 - 2024). Major industry verticals such as banking, financial services, and insurance (BFSI), consumer goods and retail, healthcare, IT and telecom, and travel and hospitality, have been implementing contact center software and services. The retail and consumer goods industry vertical would witness highest growth rate during the forecast period. Growing demand for the technology from the IT and telecom, BFSI, consumer goods and retail, and healthcare sectors would contribute to the industry growth. Contact centers and unified collaboration software offer flexibility to customers, and as a result, enhancing customer satisfaction, resulting into brand loyalty.

Based on the component type, the Contact Center Software market is segmented into Solution and Services. The solution market is further segmented into Computer Telephony Integration & IVRS, Automatic Call Distribution & Dialers, Reporting & Analytics, Workforce Optimization, Security and Others. The Services market is segmented into Professional and Managed Services. Based on the Organization Size, the market is segmented into Small & Medium Enterprises and Large Enterprises. Based on Deployment Type, the market is segmented into Hosted and On-Premise. The verticals covered under the report include BFSI, Government & Public Sector, Healthcare, Manufacturing, Retail & Consumer Goods, Telecom & IT, Media & Entertainment and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Cisco Systems, Inc., IBM Corporation, Oracle Corporation, NICE Ltd., 8x8, Inc., Aspect Software Parent, Inc., 3Clogic, Avaya, Verizon Communications, Inc., and BT Group

Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Asia Pacific Contact Center Software Market, by Component Type
    • 1.4.2 Asia Pacific Contact Center Software Market, by Organization Size
    • 1.4.3 Asia Pacific Contact Center Software Market, by Deployment Mode
    • 1.4.4 Asia Pacific Contact Center Software Market, by Vertical
    • 1.4.5 Asia Pacific Contact Center Software Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
    • 2.1.2 Market Composition and Scenario
    • 2.1.3 Players outlook in the Industry
  • 2.2 Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Asia Pacific Contact Center Software Market

  • 3.1 Asia Pacific Contact Center Software Market by Type
    • 3.1.1 Overview and Market Scenario
    • 3.1.2 Asia Pacific Contact Center Software Solution Market by Country
    • 3.1.3 Asia Pacific Contact Center Software Market by Solution Type
      • 3.1.3.1 Market Overview and Scenario
      • 3.1.3.2 Asia Pacific Computer Telephony Integration & IVRS Solution Market by Country
      • 3.1.3.3 Asia Pacific Automatic Call Distribution & Dialers Market by Country
      • 3.1.3.4 Asia Pacific Reporting & Analytics Market by Country
      • 3.1.3.5 Asia Pacific Workforce Optimization Market by Country
      • 3.1.3.6 Asia Pacific Security Market by Country
      • 3.1.3.7 Asia Pacific Other Solution Market by Country
    • 3.1.4 Asia Pacific Contact Center Software Services Market by Country
    • 3.1.5 Asia Pacific Contact Center Software Market by Service Type
      • 3.1.5.1 Asia Pacific Contact Center Software Professional Services Market by Country
      • 3.1.5.2 Asia Pacific Contact Center Software Managed Services Market by Country

Chapter 4. Asia Pacific Contact Center Software Market by Organization Size

    • 4.1.1 Overview and Market Scenario
    • 4.1.2 Asia Pacific Small & Medium Enterprises Contact Center Software Market by Country
    • 4.1.3 Asia Pacific Large Enterprises Contact Center Software Market by Country

Chapter 5. Asia Pacific Contact Center Software Market by Deployment Type

    • 5.1.1 Overview and Market Scenario
    • 5.1.2 Asia Pacific Hosted Deployment Contact Center Software Market by Country
    • 5.1.3 Asia Pacific On Premise Deployment Contact Center Software Market by Country

Chapter 6. Asia Pacific Contact Center Software Market by Vertical

    • 6.1.1 Overview and Market Scenario
    • 6.1.2 Asia Pacific Contact Center Software in BFSI Market by Country
    • 6.1.3 Asia Pacific Contact Center Software in Government & Public Sector Market by Country
    • 6.1.4 Asia Pacific Contact Center Software in Healthcare Market by Country
    • 6.1.5 Asia Pacific Contact Center Software in Manufacturing Market by Country
    • 6.1.6 Asia Pacific Contact Center Software in Retail & Consumer Goods Market by Country
    • 6.1.7 Asia Pacific Contact Center Software in Telecom & IT Market by Country
    • 6.1.8 Asia Pacific Contact Center Software in Media & Entertainment Market by Country
    • 6.1.9 Asia Pacific Contact Center Software in Others Market by Country

Chapter 7. Asia Pacific Contact Center Software Market by Country

  • 7.1 Overview and Market Scenario
  • 7.2 China Contact Center Software Market
    • 7.2.1 China Contact Center Software Market by Type
      • 7.2.1.1 China Contact Center Software Market by Solution Type
      • 7.2.1.2 China Contact Center Software Market by Services Type
    • 7.2.2 China Contact Center Software Market by Organization Size
    • 7.2.3 China Contact Center Software Market by Deployment Type
    • 7.2.4 China Contact Center Software Market by Vertical
  • 7.3 Japan Contact Center Software Market
    • 7.3.1 Japan Contact Center Software Market by Type
      • 7.3.1.1 Japan Contact Center Software Market by Solution Type
      • 7.3.1.2 Japan Contact Center Software Market by Services Type
    • 7.3.2 Japan Contact Center Software Market by Organization Size
    • 7.3.3 Japan Contact Center Software Market by Deployment Type
    • 7.3.4 Japan Contact Center Software Market by Vertical
  • 7.4 India Contact Center Software Market
    • 7.4.1 India Contact Center Software Market by Type
      • 7.4.1.1 India Contact Center Software Market by Solution Type
      • 7.4.1.2 India Contact Center Software Market by Services Type
    • 7.4.2 India Contact Center Software Market by Organization Size
    • 7.4.3 India Contact Center Software Market by Deployment Type
    • 7.4.4 India Contact Center Software Market by Vertical
  • 7.5 South Korea Contact Center Software Market
    • 7.5.1 South Korea Contact Center Software Market by Type
      • 7.5.1.1 South Korea Contact Center Software Market by Solution Type
      • 7.5.1.2 South Korea Contact Center Software Market by Services Type
    • 7.5.2 South Korea Contact Center Software Market by Organization Size
    • 7.5.3 South Korea Contact Center Software Market by Deployment Type
    • 7.5.4 South Korea Contact Center Software Market by Vertical
  • 7.6 Singapore Contact Center Software Market
    • 7.6.1 Singapore Contact Center Software Market by Type
      • 7.6.1.1 Singapore Contact Center Software Market by Solution Type
      • 7.6.1.2 Singapore Contact Center Software Market by Services Type
    • 7.6.2 Singapore Contact Center Software Market by Organization Size
    • 7.6.3 Singapore Contact Center Software Market by Deployment Type
    • 7.6.4 Singapore Contact Center Software Market by Vertical
  • 7.7 Malaysia Contact Center Software Market
    • 7.7.1 Malaysia Contact Center Software Market by Type
      • 7.7.1.1 Malaysia Contact Center Software Market by Solution Type
      • 7.7.1.2 Malaysia Contact Center Software Market by Services Type
    • 7.7.2 Malaysia Contact Center Software Market by Organization Size
    • 7.7.3 Malaysia Contact Center Software Market by Deployment Type
    • 7.7.4 Malaysia Contact Center Software Market by Vertical
  • 7.8 Rest of Asia Pacific Contact Center Software Market
    • 7.8.1 Rest of Asia Pacific Contact Center Software Market by Type
      • 7.8.1.1 Rest of Asia Pacific Contact Center Software Market by Solution Type
      • 7.8.1.2 Rest of Asia Pacific Contact Center Software Market by Services Type
    • 7.8.2 Rest of Asia Pacific Contact Center Software Market by Organization Size
    • 7.8.3 Rest of Asia Pacific Contact Center Software Market by Deployment Type
    • 7.8.4 Rest of Asia Pacific Contact Center Software Market by Vertical

Chapter 8. Competitive Study

  • 8.1 KBV Cardinal Matrix
  • 8.2 Recent Industry Wide Strategic Developments
    • 8.2.1 Partnerships, Collaborations and Agreements
    • 8.2.2 Product Launches
    • 8.2.3 Mergers & Acquisitions

Chapter 9. Company Profiles

  • 9.1 Cisco Systems, Inc.
    • 9.1.1 Company Overview
    • 9.1.2 Financial Analysis
    • 9.1.3 Segmental and Regional Analysis
    • 9.1.4 Research & Development Expense
    • 9.1.5 Strategies at a Glance
      • 9.1.5.1 Mergers & Acquisitions
      • 9.1.5.2 Partnerships, Collaborations, and Agreements
      • 9.1.5.3 Product Launch
  • 9.2 IBM Corporation
    • 9.2.1 Company Overview
    • 9.2.2 Financial Analysis
    • 9.2.3 Segmental and Regional Analysis
    • 9.2.4 Research & Development Expense
  • 9.3 Oracle Corporation
    • 9.3.1 Company Overview
    • 9.3.2 Financial Analysis
    • 9.3.3 Segmental and Regional Analysis
    • 9.3.4 Research & Development Expense
  • 9.4 NICE Ltd.
    • 9.4.1 Company Overview
    • 9.4.2 Financial Analysis
    • 9.4.3 Segmental and Regional Analysis
    • 9.4.4 Research & Development Expense
    • 9.4.5 Strategies at a Glance
      • 9.4.5.1 Product Launch
  • 9.5 8x8, Inc.
    • 9.5.1 Company Overview
    • 9.5.2 Financial Analysis
    • 9.5.3 Regional Analysis
    • 9.5.4 Research & Development Expense
    • 9.5.5 Strategies at a Glance
      • 9.5.5.1 Product Launch
      • 9.5.5.2 Partnerships, Collaborations, and Agreements
  • 9.6 Aspect Software Parent, Inc.
    • 9.6.1 Company Overview
    • 9.6.2 Strategies at a Glance
      • 9.6.2.1 Partnerships, Collaborations, and Agreements
      • 9.6.2.2 Product Launch
  • 9.7 3Clogic
    • 9.7.1 Company Overview
    • 9.7.2 Strategies at a Glance
      • 9.7.2.1 Partnerships, Collaborations, and Agreements
      • 9.7.2.2 Product Launch
  • 9.8 Avaya
    • 9.8.1 Company Overview
    • 9.8.2 Financial Analysis
    • 9.8.3 Segmental and Regional Analysis
    • 9.8.4 Research & Development Expense
  • 9.9 Verizon Communications, Inc.
    • 9.9.1 Company Overview
    • 9.9.2 Financial Analysis
    • 9.9.3 Segmental and Regional Analysis
  • 9.1 BT Group
    • 9.10.1 Company Overview
    • 9.10.2 Financial Analysis
    • 9.10.3 Segmental and Regional Analysis
    • 9.10.4 Research & Development Expense

LIST OF TABLES

  • TABLE 1 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 2 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 3 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 4 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 5 ASIA PACIFIC CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 6 ASIA PACIFIC CONTACT CENTER SOFTWARE SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 7 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 8 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 9 ASIA PACIFIC COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 10 ASIA PACIFIC COMPUTER TELEPHONY INTEGRATION & IVRS SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 11 ASIA PACIFIC AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 12 ASIA PACIFIC AUTOMATIC CALL DISTRIBUTION & DIALERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 13 ASIA PACIFIC REPORTING & ANALYTICS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 14 ASIA PACIFIC REPORTING & ANALYTICS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 15 ASIA PACIFIC WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 16 ASIA PACIFIC WORKFORCE OPTIMIZATION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 17 ASIA PACIFIC SECURITY MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 18 ASIA PACIFIC SECURITY MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 19 ASIA PACIFIC OTHER SOLUTION MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 20 ASIA PACIFIC OTHER SOLUTION MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 21 ASIA PACIFIC CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 22 ASIA PACIFIC CONTACT CENTER SOFTWARE SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 23 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2014 - 2017, USD MILLION
  • TABLE 24 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY SERVICE TYPE, 2018 - 2024, USD MILLION
  • TABLE 25 ASIA PACIFIC CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 26 ASIA PACIFIC CONTACT CENTER SOFTWARE PROFESSIONAL SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 27 ASIA PACIFIC CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 28 ASIA PACIFIC CONTACT CENTER SOFTWARE MANAGED SERVICES MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 29 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 30 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 31 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 32 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 33 ASIA PACIFIC LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 34 ASIA PACIFIC LARGE ENTERPRISES CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 35 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 36 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 37 ASIA PACIFIC HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 38 ASIA PACIFIC HOSTED DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 39 ASIA PACIFIC ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 40 ASIA PACIFIC ON PREMISE DEPLOYMENT CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 41 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 42 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 43 ASIA PACIFIC CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 44 ASIA PACIFIC CONTACT CENTER SOFTWARE IN BFSI MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 45 ASIA PACIFIC CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 46 ASIA PACIFIC CONTACT CENTER SOFTWARE IN GOVERNMENT & PUBLIC SECTOR MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 47 ASIA PACIFIC CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 48 ASIA PACIFIC CONTACT CENTER SOFTWARE IN HEALTHCARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 49 ASIA PACIFIC CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 50 ASIA PACIFIC CONTACT CENTER SOFTWARE IN MANUFACTURING MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 51 ASIA PACIFIC CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 52 ASIA PACIFIC CONTACT CENTER SOFTWARE IN RETAIL & CONSUMER GOODS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 53 ASIA PACIFIC CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 54 ASIA PACIFIC CONTACT CENTER SOFTWARE IN TELECOM & IT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 55 ASIA PACIFIC CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 56 ASIA PACIFIC CONTACT CENTER SOFTWARE IN MEDIA & ENTERTAINMENT MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 57 ASIA PACIFIC CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 58 ASIA PACIFIC CONTACT CENTER SOFTWARE IN OTHERS MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 59 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 60 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 61 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2014 - 2017, USD MILLION
  • TABLE 62 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY COUNTRY, 2018 - 2024, USD MILLION
  • TABLE 63 CHINA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 64 CHINA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 65 CHINA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 66 CHINA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 67 CHINA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 68 CHINA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 69 CHINA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 70 CHINA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 71 CHINA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 72 CHINA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 73 CHINA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 74 CHINA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 75 CHINA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 76 CHINA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 77 JAPAN CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 78 JAPAN CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 79 JAPAN CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 80 JAPAN CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 81 JAPAN CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 82 JAPAN CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 83 JAPAN CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 84 JAPAN CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 85 JAPAN CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 86 JAPAN CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 87 JAPAN CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 88 JAPAN CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 89 JAPAN CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 90 JAPAN CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 91 INDIA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 92 INDIA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 93 INDIA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 94 INDIA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 95 INDIA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 96 INDIA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 97 INDIA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 98 INDIA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 99 INDIA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 100 INDIA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 101 INDIA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 102 INDIA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 103 INDIA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 104 INDIA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 105 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 106 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 107 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 108 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 109 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 110 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 111 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 112 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 113 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 114 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 115 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 116 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 117 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 118 SOUTH KOREA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 119 SINGAPORE CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 120 SINGAPORE CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 121 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 122 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 123 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 124 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 125 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 126 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 127 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 128 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 129 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 130 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 131 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 132 SINGAPORE CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 133 MALAYSIA CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 134 MALAYSIA CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 135 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 136 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 137 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 138 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 139 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 140 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 141 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 142 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 143 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 144 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 145 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 146 MALAYSIA CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 147 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET, 2014 - 2017, USD MILLION
  • TABLE 148 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET, 2018 - 2024, USD MILLION
  • TABLE 149 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2017, USD MILLION
  • TABLE 150 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY TYPE, 2018 - 2024, USD MILLION
  • TABLE 151 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2017, USD MILLION
  • TABLE 152 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2018 - 2024, USD MILLION
  • TABLE 153 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2014 - 2017, USD MILLION
  • TABLE 154 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY SERVICES TYPE, 2018 - 2024, USD MILLION
  • TABLE 155 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2017, USD MILLION
  • TABLE 156 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2018 - 2024, USD MILLION
  • TABLE 157 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2017, USD MILLION
  • TABLE 158 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2018 - 2024, USD MILLION
  • TABLE 159 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2017, USD MILLION
  • TABLE 160 REST OF ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2018 - 2024, USD MILLION
  • TABLE 161 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS- CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 162 PRODUCT LAUNCHES - CLOUD-BASED CONTACT CENTER MARKET
  • TABLE 163 KEY INFORMATION - CISCO SYSTEMS, INC.
  • TABLE 164 KEY INFORMATION - IBM CORPORATION
  • TABLE 165 KEY INFORMATION - ORACLE CORPORATION
  • TABLE 166 KEY INFORMATION - NICE LTD.
  • TABLE 167 KEY INFORMATION - 8X8, INC.
  • TABLE 168 KEY INFORMATION - ASPECT SOFTWARE PARENT, INC.
  • TABLE 169 KEY INFORMATION - 3CLOGIC
  • TABLE 170 KEY INFORMATION - AVAYA
  • TABLE 171 KEY INFORMATION - VERIZON COMMUNICATIONS,INC.
  • TABLE 172 KEY INFORMATION - BT GROUP

LIST OF FIGURES

  • FIG 1 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2024
  • FIG 2 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY SOLUTION TYPE, 2014 - 2024
  • FIG 3 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY ORGANIZATION SIZE, 2014 - 2024
  • FIG 4 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY DEPLOYMENT TYPE, 2014 - 2024
  • FIG 5 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY VERTICAL, 2014 - 2024
  • FIG 6 ASIA PACIFIC CONTACT CENTER SOFTWARE MARKET BY TYPE, 2014 - 2024
  • FIG 7 KBV CARDINAL MATRIX
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