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Market Research Report

Asia Pacific Predictive Dialer Software Market By Component (Software and Services), By Deployment Type, By Enterprise Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026

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Asia Pacific Predictive Dialer Software Market By Component (Software and Services), By Deployment Type, By Enterprise Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026
Published: February 15, 2021 Content info: 83 Pages
Description

The Asia Pacific Predictive Dialer Software Market would witness market growth of 37.2% CAGR during the forecast period (2020-2026).

The predictive dialer software reduces dependency on contact center agents and manual dialing as they dial only those numbers that have responded. It allows a simple transition between customer calls and makes a steady stream of calls in the lowest downtime. The software is very flexible to be customized so that it can be used by businesses of all sizes. The software can be used for numerous applications, including sales and telemarketing, debt collection, multiple outbound campaigns, and professional services in BPO.

Businesses are adopting soft predictive dialer systems than hard predictive dialer systems. Since hard dialer systems have better Answering Machine Detection (AMD) capabilities, they tend to be more accurate. Though, hardware solutions require higher operational costs because they are difficult to maintain. Therefore, hard dialers are continuously losing their popularity. In contrast, no additional hardware components are required for a soft dialer system and hence it proves to be a cost-effective and profitable solution.

Numerous factors like possible predictive algorithm failure and the incompetence to detect answering machines accurately are likely to impede the growth of the market. Though the algorithm is designed especially for the businesses that help them connect with more customers, it may fail to validate the agent availability at times. However, small and large businesses are adopting the software due to its several features including live call transfer, automated messages, and touch-tone opt-out options. The outbreak of COVID-19 pandemic is also expected to have a positive impact on the demand for predictive dialer software.

Based on Component, the market is segmented into Software (Without Services) and Services. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into IT & Telecom, Government, BFSI, Healthcare and Others. Based on countries, the market is segmented into China, Japan, India, South Korea, Singapore, Malaysia, and Rest of Asia Pacific.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Five9, Inc., NICE Ltd., RingCentral, Inc., Agile CRM, ChaseData Corporation, Convoso, Inc., PhoneBurner, Star2Billing S.L., VanillaSoft, Inc., and Ytel, Inc.

Scope of the Study

Market Segments covered in the Report:

By Component

  • Software (Without Services)
  • Services

By Deployment Type

  • On-premise
  • Cloud

By Enterprise Size

  • Large Enterprises
  • Small & Medium Enterprises

By End User

  • IT & Telecom
  • Government
  • BFSI
  • Healthcare
  • Others

By Country

  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific

Companies Profiled

  • Five9, Inc.
  • NICE Ltd.
  • RingCentral, Inc.
  • Agile CRM
  • ChaseData Corporation
  • Convoso, Inc.
  • PhoneBurner
  • Star2Billing S.L.
  • VanillaSoft, Inc.
  • Ytel, Inc.

Unique Offerings from KBV Research

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  • Highest number of market tables and figures
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Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Asia Pacific Predictive Dialer Software Market, by Component
    • 1.4.2 Asia Pacific Predictive Dialer Software Market, by Deployment Type
    • 1.4.3 Asia Pacific Predictive Dialer Software Market, by Enterprise Size
    • 1.4.4 Asia Pacific Predictive Dialer Software Market, by End User
    • 1.4.5 Asia Pacific Predictive Dialer Software Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
    • 2.1.2 Market Composition and Scenario
  • 2.2 Key Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Asia Pacific Predictive Dialer Software Market by Component

  • 3.1 Asia Pacific Predictive Dialer Software (Without Services) Market by Country
  • 3.2 Asia Pacific Predictive Dialer Software Services Market by Country

Chapter 4. Asia Pacific Predictive Dialer Software Market by Deployment Type

  • 4.1 Asia Pacific On-premise Predictive Dialer Software Market by Country
  • 4.2 Asia Pacific Cloud Predictive Dialer Software Market by Country

Chapter 5. Asia Pacific Predictive Dialer Software Market by Enterprise Size

  • 5.1 Asia Pacific Large Enterprises Predictive Dialer Software Market by Country
  • 5.2 Asia Pacific Small & Medium Enterprises Predictive Dialer Software Market by Country

Chapter 6. Asia Pacific Predictive Dialer Software Market by End User

  • 6.1 Asia Pacific IT & Telecom Predictive Dialer Software Market by Country
  • 6.2 Asia Pacific Government Predictive Dialer Software Market by Country
  • 6.3 Asia Pacific BFSI Predictive Dialer Software Market by Country
  • 6.4 Asia Pacific Healthcare Predictive Dialer Software Market by Country
  • 6.5 Asia Pacific Others Predictive Dialer Software Market by Country

Chapter 7. Asia Pacific Predictive Dialer Software Market by Country

  • 7.1 China Predictive Dialer Software Market
    • 7.1.1 China Predictive Dialer Software Market by Component
    • 7.1.2 China Predictive Dialer Software Market by Deployment Type
    • 7.1.3 China Predictive Dialer Software Market by Enterprise Size
    • 7.1.4 China Predictive Dialer Software Market by End User
  • 7.2 Japan Predictive Dialer Software Market
    • 7.2.1 Japan Predictive Dialer Software Market by Component
    • 7.2.2 Japan Predictive Dialer Software Market by Deployment Type
    • 7.2.3 Japan Predictive Dialer Software Market by Enterprise Size
    • 7.2.4 Japan Predictive Dialer Software Market by End User
  • 7.3 India Predictive Dialer Software Market
    • 7.3.1 India Predictive Dialer Software Market by Component
    • 7.3.2 India Predictive Dialer Software Market by Deployment Type
    • 7.3.3 India Predictive Dialer Software Market by Enterprise Size
    • 7.3.4 India Predictive Dialer Software Market by End User
  • 7.4 South Korea Predictive Dialer Software Market
    • 7.4.1 South Korea Predictive Dialer Software Market by Component
    • 7.4.2 South Korea Predictive Dialer Software Market by Deployment Type
    • 7.4.3 South Korea Predictive Dialer Software Market by Enterprise Size
    • 7.4.4 South Korea Predictive Dialer Software Market by End User
  • 7.5 Singapore Predictive Dialer Software Market
    • 7.5.1 Singapore Predictive Dialer Software Market by Component
    • 7.5.2 Singapore Predictive Dialer Software Market by Deployment Type
    • 7.5.3 Singapore Predictive Dialer Software Market by Enterprise Size
    • 7.5.4 Singapore Predictive Dialer Software Market by End User
  • 7.6 Malaysia Predictive Dialer Software Market
    • 7.6.1 Malaysia Predictive Dialer Software Market by Component
    • 7.6.2 Malaysia Predictive Dialer Software Market by Deployment Type
    • 7.6.3 Malaysia Predictive Dialer Software Market by Enterprise Size
    • 7.6.4 Malaysia Predictive Dialer Software Market by End User
  • 7.7 Rest of Asia Pacific Predictive Dialer Software Market
    • 7.7.1 Rest of Asia Pacific Predictive Dialer Software Market by Component
    • 7.7.2 Rest of Asia Pacific Predictive Dialer Software Market by Deployment Type
    • 7.7.3 Rest of Asia Pacific Predictive Dialer Software Market by Enterprise Size
    • 7.7.4 Rest of Asia Pacific Predictive Dialer Software Market by End User

Chapter 8. Company Profiles

  • 8.1 Five9, Inc.
    • 8.1.1 Company Overview
    • 8.1.2 Financial Analysis
    • 8.1.3 Regional Analysis
    • 8.1.4 Research & Development Expense
    • 8.1.5 Recent strategies and developments:
      • 8.1.5.1 Partnerships, Collaborations, and Agreements:
      • 8.1.5.2 Product Launches and Product Expansions:
      • 8.1.5.3 Acquisition and Mergers:
  • 8.2 NICE Ltd.
    • 8.2.1 Company Overview
    • 8.2.2 Financial Analysis
    • 8.2.3 Segmental and Regional Analysis
    • 8.2.4 Research & Development Expenses
    • 8.2.1 Recent strategies and developments:
      • 8.2.1.1 Acquisition and Mergers:
      • 8.2.1.2 Product Launches and Product Expansions:
  • 8.3 RingCentral, Inc.
    • 8.3.1 Company Overview
    • 8.3.2 Financial Analysis
    • 8.3.3 Regional Analysis
    • 8.3.4 Research & Development Expense
    • 8.3.5 Recent strategies and developments:
      • 8.3.5.1 Acquisition and Mergers:
      • 8.3.5.2 Partnerships, Collaborations, and Agreements:
  • 8.4 Agile CRM
    • 8.4.1 Company Overview
    • 8.4.2 Recent strategies and developments:
      • 8.4.2.1 Product Launches and Product Expansions:
  • 8.5 ChaseData Corporation
    • 8.5.1 Company Overview
    • 8.5.2 Recent strategies and developments:
      • 8.5.2.1 Product Launches and Product Expansions:
  • 8.6 Convoso, Inc.
    • 8.6.1 Company Overview
    • 8.6.2 Recent strategies and developments:
      • 8.6.2.1 Product Launches and Product Expansions:
  • 8.7 PhoneBurner
    • 8.7.1 Company Overview
  • 8.8 Star2Billing S.L.
    • 8.8.1 Company Overview
  • 8.9 VanillaSoft, Inc.
    • 8.9.1 Company Overview
    • 8.9.2 Recent strategies and developments:
      • 8.9.2.1 Acquisition and Mergers:
  • 8.10. Ytel, Inc.
    • 8.10.1 Company Overview

LIST OF TABLES

  • TABLE 1 Asia Pacific Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 2 Asia Pacific Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 3 Asia Pacific Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 4 Asia Pacific Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 5 Asia Pacific Predictive Dialer Software (Without Services) Market by Country, 2016 - 2019, USD Million
  • TABLE 6 Asia Pacific Predictive Dialer Software (Without Services) Market by Country, 2020 - 2026, USD Million
  • TABLE 7 Asia Pacific Predictive Dialer Software Services Market by Country, 2016 - 2019, USD Million
  • TABLE 8 Asia Pacific Predictive Dialer Software Services Market by Country, 2020 - 2026, USD Million
  • TABLE 9 Asia Pacific Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 10 Asia Pacific Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 11 Asia Pacific On-premise Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 12 Asia Pacific On-premise Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 13 Asia Pacific Cloud Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 14 Asia Pacific Cloud Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 15 Asia Pacific Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 16 Asia Pacific Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 17 Asia Pacific Large Enterprises Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 18 Asia Pacific Large Enterprises Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 19 Asia Pacific Small & Medium Enterprises Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 20 Asia Pacific Small & Medium Enterprises Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 21 Asia Pacific Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 22 Asia Pacific Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 23 Asia Pacific IT & Telecom Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 24 Asia Pacific IT & Telecom Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 25 Asia Pacific Government Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 26 Asia Pacific Government Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 27 Asia Pacific BFSI Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 28 Asia Pacific BFSI Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 29 Asia Pacific Healthcare Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 30 Asia Pacific Healthcare Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 31 Asia Pacific Others Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 32 Asia Pacific Others Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 33 Asia Pacific Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 34 Asia Pacific Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 35 China Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 36 China Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 37 China Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 38 China Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 39 China Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 40 China Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 41 China Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 42 China Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 43 China Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 44 China Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 45 Japan Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 46 Japan Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 47 Japan Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 48 Japan Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 49 Japan Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 50 Japan Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 51 Japan Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 52 Japan Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 53 Japan Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 54 Japan Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 55 India Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 56 India Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 57 India Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 58 India Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 59 India Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 60 India Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 61 India Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 62 India Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 63 India Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 64 India Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 65 South Korea Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 66 South Korea Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 67 South Korea Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 68 South Korea Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 69 South Korea Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 70 South Korea Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 71 South Korea Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 72 South Korea Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 73 South Korea Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 74 South Korea Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 75 Singapore Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 76 Singapore Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 77 Singapore Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 78 Singapore Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 79 Singapore Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 80 Singapore Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 81 Singapore Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 82 Singapore Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 83 Singapore Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 84 Singapore Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 85 Malaysia Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 86 Malaysia Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 87 Malaysia Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 88 Malaysia Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 89 Malaysia Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 90 Malaysia Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 91 Malaysia Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 92 Malaysia Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 93 Malaysia Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 94 Malaysia Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 95 Rest of Asia Pacific Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 96 Rest of Asia Pacific Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 97 Rest of Asia Pacific Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 98 Rest of Asia Pacific Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 99 Rest of Asia Pacific Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 100 Rest of Asia Pacific Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 101 Rest of Asia Pacific Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 102 Rest of Asia Pacific Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 103 Rest of Asia Pacific Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 104 Rest of Asia Pacific Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 105 Key Information - Five9, Inc.
  • TABLE 106 key information - NICE Ltd.
  • TABLE 107 Key Information - RingCentral, Inc.
  • TABLE 108 Key Information - Agile CRM
  • TABLE 109 Key Information - ChaseData Corporation
  • TABLE 110 key information - Convoso, Inc.
  • TABLE 111 key Information - PhoneBurner
  • TABLE 112 Key Information - Star2Billing S.L.
  • TABLE 113 key information - VanillaSoft, Inc.
  • TABLE 114 Key Information - Ytel, Inc.

List of Figures

  • FIG 1 Methodology for the research
  • FIG 2 Recent strategies and developments: Five9, Inc.
  • FIG 3 Recent strategies and developments: NICE Ltd.
  • FIG 4 Recent strategies and developments: RingCentral, Inc.
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