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Market Research Report

Europe Predictive Dialer Software Market By Component (Software and Services), By Deployment Type, By Enterprise Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026

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Europe Predictive Dialer Software Market By Component (Software and Services), By Deployment Type, By Enterprise Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026
Published: February 15, 2021 Content info: 82 Pages
Description

The Europe Predictive Dialer Software Market would witness market growth of 34% CAGR during the forecast period (2020-2026).

Predictive dialers usually perform better with big campaigns, in which there's a bulk of statistical data to learn from and more space for the prediction algorithm to expand. Timing plays a crucial part in predictive dialing. That's why the dialing software requires call details and primary agent data.

The call center's productivity and conversion rates are highly dependent on intelligent call assignment. In the case of printed lead sheets, there are chances of duplication of numbers received by the employee. Calling the same number twice wastes time and increases the possibility to annoy potential customers. The predictive dialer should have access to all of the numbers to be called on a particular day. After completion of each call, the number gets removed from that day's lead sheet, and hence, there is no chance of duplication of calls.

A predictive dialer's intelligent call possess an assignment feature that goes a step further by dialing leads even before the agent gets on the line. The software helps in understanding when the agents are about to end a call, so that, the next lead from the contact list can be contacted. This helps in saving the time of agent for searching and dialing the number.

There is a chance that two agents may call a particular client or some calls may be left unanswered. And the predictive dialer is an effective solution for such issues, as it allows to automate the calling and handling system in order to reduce human error and take maximum calls at any time. The call agents will not be limited to a tiny dialing ratio. It reduces error through automating the calls even when employees are busy so that, any calls can't be unanswered. This is the key for a successful call center or for any business. Not all calls will lead to success, but the fact that the representatives are attending more calls surges the possibility that more leads will be changed by the end of each shift.

Based on Component, the market is segmented into Software (Without Services) and Services. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into IT & Telecom, Government, BFSI, Healthcare and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Five9, Inc., NICE Ltd., RingCentral, Inc., Agile CRM, ChaseData Corporation, Convoso, Inc., PhoneBurner, Star2Billing S.L., VanillaSoft, Inc., and Ytel, Inc.

Scope of the Study

Market Segments covered in the Report:

By Component

  • Software (Without Services)
  • Services

By Deployment Type

  • On-premise
  • Cloud

By Enterprise Size

  • Large Enterprises
  • Small & Medium Enterprises

By End User

  • IT & Telecom
  • Government
  • BFSI
  • Healthcare
  • Others

By Country

  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe

Companies Profiled

  • Five9, Inc.
  • NICE Ltd.
  • RingCentral, Inc.
  • Agile CRM
  • ChaseData Corporation
  • Convoso, Inc.
  • PhoneBurner
  • Star2Billing S.L.
  • VanillaSoft, Inc.
  • Ytel, Inc.

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Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Europe Predictive Dialer Software Market, by Component
    • 1.4.2 Europe Predictive Dialer Software Market, by Deployment Type
    • 1.4.3 Europe Predictive Dialer Software Market, by Enterprise Size
    • 1.4.4 Europe Predictive Dialer Software Market, by End User
    • 1.4.5 Europe Predictive Dialer Software Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
    • 2.1.2 Market Composition and Scenario
  • 2.2 Key Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Europe Predictive Dialer Software Market by Component

  • 3.1 Europe Predictive Dialer Software (Without Services) Market by Country
  • 3.2 Europe Predictive Dialer Software Services Market by Country

Chapter 4. Europe Predictive Dialer Software Market by Deployment Type

  • 4.1 Europe On-premise Predictive Dialer Software Market by Country
  • 4.2 Europe Cloud Predictive Dialer Software Market by Country

Chapter 5. Europe Predictive Dialer Software Market by Enterprise Size

  • 5.1 Europe Large Enterprises Predictive Dialer Software Market by Country
  • 5.2 Europe Small & Medium Enterprises Predictive Dialer Software Market by Country

Chapter 6. Europe Predictive Dialer Software Market by End User

  • 6.1 Europe IT & Telecom Predictive Dialer Software Market by Country
  • 6.2 Europe Government Predictive Dialer Software Market by Country
  • 6.3 Europe BFSI Predictive Dialer Software Market by Country
  • 6.4 Europe Healthcare Predictive Dialer Software Market by Country
  • 6.5 Europe Others Predictive Dialer Software Market by Country

Chapter 7. Europe Predictive Dialer Software Market by Country

  • 7.1 Germany Predictive Dialer Software Market
    • 7.1.1 Germany Predictive Dialer Software Market by Component
    • 7.1.2 Germany Predictive Dialer Software Market by Deployment Type
    • 7.1.3 Germany Predictive Dialer Software Market by Enterprise Size
    • 7.1.4 Germany Predictive Dialer Software Market by End User
  • 7.2 UK Predictive Dialer Software Market
    • 7.2.1 UK Predictive Dialer Software Market by Component
    • 7.2.2 UK Predictive Dialer Software Market by Deployment Type
    • 7.2.3 UK Predictive Dialer Software Market by Enterprise Size
    • 7.2.4 UK Predictive Dialer Software Market by End User
  • 7.3 France Predictive Dialer Software Market
    • 7.3.1 France Predictive Dialer Software Market by Component
    • 7.3.2 France Predictive Dialer Software Market by Deployment Type
    • 7.3.3 France Predictive Dialer Software Market by Enterprise Size
    • 7.3.4 France Predictive Dialer Software Market by End User
  • 7.4 Russia Predictive Dialer Software Market
    • 7.4.1 Russia Predictive Dialer Software Market by Component
    • 7.4.2 Russia Predictive Dialer Software Market by Deployment Type
    • 7.4.3 Russia Predictive Dialer Software Market by Enterprise Size
    • 7.4.4 Russia Predictive Dialer Software Market by End User
  • 7.5 Spain Predictive Dialer Software Market
    • 7.5.1 Spain Predictive Dialer Software Market by Component
    • 7.5.2 Spain Predictive Dialer Software Market by Deployment Type
    • 7.5.3 Spain Predictive Dialer Software Market by Enterprise Size
    • 7.5.4 Spain Predictive Dialer Software Market by End User
  • 7.6 Italy Predictive Dialer Software Market
    • 7.6.1 Italy Predictive Dialer Software Market by Component
    • 7.6.2 Italy Predictive Dialer Software Market by Deployment Type
    • 7.6.3 Italy Predictive Dialer Software Market by Enterprise Size
    • 7.6.4 Italy Predictive Dialer Software Market by End User
  • 7.7 Rest of Europe Predictive Dialer Software Market
    • 7.7.1 Rest of Europe Predictive Dialer Software Market by Component
    • 7.7.2 Rest of Europe Predictive Dialer Software Market by Deployment Type
    • 7.7.3 Rest of Europe Predictive Dialer Software Market by Enterprise Size
    • 7.7.4 Rest of Europe Predictive Dialer Software Market by End User

Chapter 8. Company Profiles

  • 8.1 Five9, Inc.
    • 8.1.1 Company Overview
    • 8.1.2 Financial Analysis
    • 8.1.3 Regional Analysis
    • 8.1.4 Research & Development Expense
    • 8.1.5 Recent strategies and developments:
      • 8.1.5.1 Partnerships, Collaborations, and Agreements:
      • 8.1.5.2 Product Launches and Product Expansions:
      • 8.1.5.3 Acquisition and Mergers:
  • 8.2 NICE Ltd.
    • 8.2.1 Company Overview
    • 8.2.2 Financial Analysis
    • 8.2.3 Segmental and Regional Analysis
    • 8.2.4 Research & Development Expenses
    • 8.2.1 Recent strategies and developments:
      • 8.2.1.1 Acquisition and Mergers:
      • 8.2.1.2 Product Launches and Product Expansions:
  • 8.3 RingCentral, Inc.
    • 8.3.1 Company Overview
    • 8.3.2 Financial Analysis
    • 8.3.3 Regional Analysis
    • 8.3.4 Research & Development Expense
    • 8.3.5 Recent strategies and developments:
      • 8.3.5.1 Acquisition and Mergers:
      • 8.3.5.2 Partnerships, Collaborations, and Agreements:
  • 8.4 Agile CRM
    • 8.4.1 Company Overview
    • 8.4.2 Recent strategies and developments:
      • 8.4.2.1 Product Launches and Product Expansions:
  • 8.5 ChaseData Corporation
    • 8.5.1 Company Overview
    • 8.5.2 Recent strategies and developments:
      • 8.5.2.1 Product Launches and Product Expansions:
  • 8.6 Convoso, Inc.
    • 8.6.1 Company Overview
    • 8.6.2 Recent strategies and developments:
      • 8.6.2.1 Product Launches and Product Expansions:
  • 8.7 PhoneBurner
    • 8.7.1 Company Overview
  • 8.8 Star2Billing S.L.
    • 8.8.1 Company Overview
  • 8.9 VanillaSoft, Inc.
    • 8.9.1 Company Overview
    • 8.9.2 Recent strategies and developments:
      • 8.9.2.1 Acquisition and Mergers:
  • 8.10. Ytel, Inc.
    • 8.10.1 Company Overview

LIST OF TABLES

  • TABLE 1 Europe Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 2 Europe Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 3 Europe Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 4 Europe Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 5 Europe Predictive Dialer Software (Without Services) Market by Country, 2016 - 2019, USD Million
  • TABLE 6 Europe Predictive Dialer Software (Without Services) Market by Country, 2020 - 2026, USD Million
  • TABLE 7 Europe Predictive Dialer Software Services Market by Country, 2016 - 2019, USD Million
  • TABLE 8 Europe Predictive Dialer Software Services Market by Country, 2020 - 2026, USD Million
  • TABLE 9 Europe Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 10 Europe Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 11 Europe On-premise Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 12 Europe On-premise Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 13 Europe Cloud Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 14 Europe Cloud Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 15 Europe Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 16 Europe Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 17 Europe Large Enterprises Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 18 Europe Large Enterprises Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 19 Europe Small & Medium Enterprises Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 20 Europe Small & Medium Enterprises Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 21 Europe Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 22 Europe Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 23 Europe IT & Telecom Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 24 Europe IT & Telecom Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 25 Europe Government Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 26 Europe Government Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 27 Europe BFSI Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 28 Europe BFSI Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 29 Europe Healthcare Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 30 Europe Healthcare Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 31 Europe Others Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 32 Europe Others Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 33 Europe Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 34 Europe Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 35 Germany Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 36 Germany Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 37 Germany Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 38 Germany Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 39 Germany Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 40 Germany Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 41 Germany Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 42 Germany Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 43 Germany Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 44 Germany Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 45 UK Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 46 UK Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 47 UK Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 48 UK Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 49 UK Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 50 UK Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 51 UK Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 52 UK Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 53 UK Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 54 UK Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 55 France Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 56 France Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 57 France Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 58 France Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 59 France Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 60 France Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 61 France Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 62 France Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 63 France Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 64 France Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 65 Russia Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 66 Russia Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 67 Russia Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 68 Russia Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 69 Russia Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 70 Russia Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 71 Russia Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 72 Russia Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 73 Russia Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 74 Russia Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 75 Spain Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 76 Spain Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 77 Spain Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 78 Spain Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 79 Spain Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 80 Spain Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 81 Spain Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 82 Spain Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 83 Spain Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 84 Spain Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 85 Italy Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 86 Italy Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 87 Italy Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 88 Italy Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 89 Italy Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 90 Italy Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 91 Italy Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 92 Italy Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 93 Italy Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 94 Italy Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 95 Rest of Europe Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 96 Rest of Europe Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 97 Rest of Europe Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 98 Rest of Europe Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 99 Rest of Europe Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 100 Rest of Europe Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 101 Rest of Europe Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 102 Rest of Europe Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 103 Rest of Europe Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 104 Rest of Europe Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 105 Key Information - Five9, Inc.
  • TABLE 106 key information - NICE Ltd.
  • TABLE 107 Key Information - RingCentral, Inc.
  • TABLE 108 Key Information - Agile CRM
  • TABLE 109 Key Information - ChaseData Corporation
  • TABLE 110 key information - Convoso, Inc.
  • TABLE 111 key Information - PhoneBurner
  • TABLE 112 Key Information - Star2Billing S.L.
  • TABLE 113 key information - VanillaSoft, Inc.
  • TABLE 114 Key Information - Ytel, Inc.

List of Figures

  • FIG 1 Methodology for the research
  • FIG 2 Recent strategies and developments: Five9, Inc.
  • FIG 3 Recent strategies and developments: NICE Ltd.
  • FIG 4 Recent strategies and developments: RingCentral, Inc.
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