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Market Research Report

North America Predictive Dialer Software Market By Component (Software and Services), By Deployment Type, By Enterprise Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026

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North America Predictive Dialer Software Market By Component (Software and Services), By Deployment Type, By Enterprise Size, By End User, By Country, Industry Analysis and Forecast, 2020 - 2026
Published: February 15, 2021 Content info: 70 Pages
Description

The North America Predictive Dialer Software Market would witness market growth of 33.1% CAGR during the forecast period (2020-2026).

A predictive dialer refers to an outbound calling system that dials a number from a list of telephone numbers. Predictive dialer software supports businesses of all sizes with processes that are related to interactive voice response (IVR), live call transfer, and voice broadcasting. It utilizes statistical algorithms in order to reduce the time that agents spend waiting between two conversations while lessening the occurrence of someone answering if an agent is not available. This software assists users to design phone surveys and record the responses of the customers via recorded messages or multi-level IVR technology.

With the help of call metrics technique, the predictive dialer software calculates the exact time a customer would be free to receive the next call. The software is helpful for the contact center agents in dialing the right number from a list of numbers at the right time. This helps in increasing the efficiency of the agent by minimizing the number of abandoned calls. With the help of this software, businesses are able to distribute the employee workload evenly. Thus, the software minimizes routine work and improves the efficiency and productivity of contact center agents.

The background applications of Predictive dialling software in the contact centers have benefited the businesses in long term. These predictive dialers are enriched with statistical algorithms in order to increase the number of calls made per day, automatic handling of the phone calls, and diminishing the occurrences that would lead to unanswered calls, longer waiting times, or rejected calls. Predictive dialing software is able to dial multiple numbers at a time on the basis of the rate of call outcomes. Also, if a market campaign changes, the software is to detect the changes, monitor them, and react accordingly to maintain maximum efficiency. The multifunction and diverse work being done by the predictive dialer software resulting in the increased demand for this software in the market.

Based on Component, the market is segmented into Software (Without Services) and Services. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Enterprise Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into IT & Telecom, Government, BFSI, Healthcare and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Five9, Inc., NICE Ltd., RingCentral, Inc., Agile CRM, ChaseData Corporation, Convoso, Inc., PhoneBurner, Star2Billing S.L., VanillaSoft, Inc., and Ytel, Inc.

Scope of the Study

Market Segments covered in the Report:

By Component

  • Software (Without Services)
  • Services

By Deployment Type

  • On-premise
  • Cloud

By Enterprise Size

  • Large Enterprises
  • Small & Medium Enterprises

By End User

  • IT & Telecom
  • Government
  • BFSI
  • Healthcare
  • Others

By Country

  • US
  • Canada
  • Mexico
  • Rest of North America

Companies Profiled

  • Five9, Inc.
  • NICE Ltd.
  • RingCentral, Inc.
  • Agile CRM
  • ChaseData Corporation
  • Convoso, Inc.
  • PhoneBurner
  • Star2Billing S.L.
  • VanillaSoft, Inc.
  • Ytel, Inc.

Unique Offerings from KBV Research

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  • Highest number of market tables and figures
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  • Guaranteed best price
  • Assured post sales research support with 10% customization free
Table of Contents

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 North America Predictive Dialer Software Market, by Component
    • 1.4.2 North America Predictive Dialer Software Market, by Deployment Type
    • 1.4.3 North America Predictive Dialer Software Market, by Enterprise Size
    • 1.4.4 North America Predictive Dialer Software Market, by End User
    • 1.4.5 North America Predictive Dialer Software Market, by Country
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
    • 2.1.2 Market Composition and Scenario
  • 2.2 Key Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. North America Predictive Dialer Software Market by Component

  • 3.1 North America Predictive Dialer Software (Without Services) Market by Country
  • 3.2 North America Predictive Dialer Software Services Market by Country

Chapter 4. North America Predictive Dialer Software Market by Deployment Type

  • 4.1 North America On-premise Predictive Dialer Software Market by Country
  • 4.2 North America Cloud Predictive Dialer Software Market by Country

Chapter 5. North America Predictive Dialer Software Market by Enterprise Size

  • 5.1 North America Large Enterprises Predictive Dialer Software Market by Country
  • 5.2 North America Small & Medium Enterprises Predictive Dialer Software Market by Country

Chapter 6. North America Predictive Dialer Software Market by End User

  • 6.1 North America IT & Telecom Predictive Dialer Software Market by Country
  • 6.2 North America Government Predictive Dialer Software Market by Country
  • 6.3 North America BFSI Predictive Dialer Software Market by Country
  • 6.4 North America Healthcare Predictive Dialer Software Market by Country
  • 6.5 North America Others Predictive Dialer Software Market by Country

Chapter 7. North America Predictive Dialer Software Market by Country

  • 7.1 US Predictive Dialer Software Market
    • 7.1.1 US Predictive Dialer Software Market by Component
    • 7.1.2 US Predictive Dialer Software Market by Deployment Type
    • 7.1.3 US Predictive Dialer Software Market by Enterprise Size
    • 7.1.4 US Predictive Dialer Software Market by End User
  • 7.2 Canada Predictive Dialer Software Market
    • 7.2.1 Canada Predictive Dialer Software Market by Component
    • 7.2.2 Canada Predictive Dialer Software Market by Deployment Type
    • 7.2.3 Canada Predictive Dialer Software Market by Enterprise Size
    • 7.2.4 Canada Predictive Dialer Software Market by End User
  • 7.3 Mexico Predictive Dialer Software Market
    • 7.3.1 Mexico Predictive Dialer Software Market by Component
    • 7.3.2 Mexico Predictive Dialer Software Market by Deployment Type
    • 7.3.3 Mexico Predictive Dialer Software Market by Enterprise Size
    • 7.3.4 Mexico Predictive Dialer Software Market by End User
  • 7.4 Rest of North America Predictive Dialer Software Market
    • 7.4.1 Rest of North America Predictive Dialer Software Market by Component
    • 7.4.2 Rest of North America Predictive Dialer Software Market by Deployment Type
    • 7.4.3 Rest of North America Predictive Dialer Software Market by Enterprise Size
    • 7.4.4 Rest of North America Predictive Dialer Software Market by End User

Chapter 8. Company Profiles

  • 8.1 Five9, Inc.
    • 8.1.1 Company Overview
    • 8.1.2 Financial Analysis
    • 8.1.3 Regional Analysis
    • 8.1.4 Research & Development Expense
    • 8.1.5 Recent strategies and developments:
      • 8.1.5.1 Partnerships, Collaborations, and Agreements:
      • 8.1.5.2 Product Launches and Product Expansions:
      • 8.1.5.3 Acquisition and Mergers:
  • 8.2 NICE Ltd.
    • 8.2.1 Company Overview
    • 8.2.2 Financial Analysis
    • 8.2.3 Segmental and Regional Analysis
    • 8.2.4 Research & Development Expenses
    • 8.2.1 Recent strategies and developments:
      • 8.2.1.1 Acquisition and Mergers:
      • 8.2.1.2 Product Launches and Product Expansions:
  • 8.3 RingCentral, Inc.
    • 8.3.1 Company Overview
    • 8.3.2 Financial Analysis
    • 8.3.3 Regional Analysis
    • 8.3.4 Research & Development Expense
    • 8.3.5 Recent strategies and developments:
      • 8.3.5.1 Acquisition and Mergers:
      • 8.3.5.2 Partnerships, Collaborations, and Agreements:
  • 8.4 Agile CRM
    • 8.4.1 Company Overview
    • 8.4.2 Recent strategies and developments:
      • 8.4.2.1 Product Launches and Product Expansions:
  • 8.5 ChaseData Corporation
    • 8.5.1 Company Overview
    • 8.5.2 Recent strategies and developments:
      • 8.5.2.1 Product Launches and Product Expansions:
  • 8.6 Convoso, Inc.
    • 8.6.1 Company Overview
    • 8.6.2 Recent strategies and developments:
      • 8.6.2.1 Product Launches and Product Expansions:
  • 8.7 PhoneBurner
    • 8.7.1 Company Overview
  • 8.8 Star2Billing S.L.
    • 8.8.1 Company Overview
  • 8.9 VanillaSoft, Inc.
    • 8.9.1 Company Overview
    • 8.9.2 Recent strategies and developments:
      • 8.9.2.1 Acquisition and Mergers:
  • 8.10. Ytel, Inc.
    • 8.10.1 Company Overview

LIST OF TABLES

  • TABLE 1 North America Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 2 North America Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 3 North America Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 4 North America Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 5 North America Predictive Dialer Software (Without Services) Market by Country, 2016 - 2019, USD Million
  • TABLE 6 North America Predictive Dialer Software (Without Services) Market by Country, 2020 - 2026, USD Million
  • TABLE 7 North America Predictive Dialer Software Services Market by Country, 2016 - 2019, USD Million
  • TABLE 8 North America Predictive Dialer Software Services Market by Country, 2020 - 2026, USD Million
  • TABLE 9 North America Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 10 North America Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 11 North America On-premise Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 12 North America On-premise Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 13 North America Cloud Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 14 North America Cloud Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 15 North America Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 16 North America Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 17 North America Large Enterprises Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 18 North America Large Enterprises Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 19 North America Small & Medium Enterprises Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 20 North America Small & Medium Enterprises Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 21 North America Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 22 North America Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 23 North America IT & Telecom Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 24 North America IT & Telecom Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 25 North America Government Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 26 North America Government Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 27 North America BFSI Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 28 North America BFSI Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 29 North America Healthcare Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 30 North America Healthcare Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 31 North America Others Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 32 North America Others Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 33 North America Predictive Dialer Software Market by Country, 2016 - 2019, USD Million
  • TABLE 34 North America Predictive Dialer Software Market by Country, 2020 - 2026, USD Million
  • TABLE 35 US Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 36 US Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 37 US Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 38 US Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 39 US Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 40 US Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 41 US Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 42 US Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 43 US Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 44 US Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 45 Canada Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 46 Canada Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 47 Canada Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 48 Canada Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 49 Canada Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 50 Canada Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 51 Canada Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 52 Canada Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 53 Canada Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 54 Canada Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 55 Mexico Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 56 Mexico Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 57 Mexico Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 58 Mexico Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 59 Mexico Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 60 Mexico Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 61 Mexico Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 62 Mexico Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 63 Mexico Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 64 Mexico Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 65 Rest of North America Predictive Dialer Software Market, 2016 - 2019, USD Million
  • TABLE 66 Rest of North America Predictive Dialer Software Market, 2020 - 2026, USD Million
  • TABLE 67 Rest of North America Predictive Dialer Software Market by Component, 2016 - 2019, USD Million
  • TABLE 68 Rest of North America Predictive Dialer Software Market by Component, 2020 - 2026, USD Million
  • TABLE 69 Rest of North America Predictive Dialer Software Market by Deployment Type, 2016 - 2019, USD Million
  • TABLE 70 Rest of North America Predictive Dialer Software Market by Deployment Type, 2020 - 2026, USD Million
  • TABLE 71 Rest of North America Predictive Dialer Software Market by Enterprise Size, 2016 - 2019, USD Million
  • TABLE 72 Rest of North America Predictive Dialer Software Market by Enterprise Size, 2020 - 2026, USD Million
  • TABLE 73 Rest of North America Predictive Dialer Software Market by End User, 2016 - 2019, USD Million
  • TABLE 74 Rest of North America Predictive Dialer Software Market by End User, 2020 - 2026, USD Million
  • TABLE 75 Key Information - Five9, Inc.
  • TABLE 76 key information - NICE Ltd.
  • TABLE 77 Key Information - RingCentral, Inc.
  • TABLE 78 Key Information - Agile CRM
  • TABLE 79 Key Information - ChaseData Corporation
  • TABLE 80 key information - Convoso, Inc.
  • TABLE 81 key Information - PhoneBurner
  • TABLE 82 Key Information - Star2Billing S.L.
  • TABLE 83 key information - VanillaSoft, Inc.
  • TABLE 84 Key Information - Ytel, Inc.

List of Figures

  • FIG 1 Methodology for the research
  • FIG 2 Recent strategies and developments: Five9, Inc.
  • FIG 3 Recent strategies and developments: NICE Ltd.
  • FIG 4 Recent strategies and developments: RingCentral, Inc.
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