ERP 2023: An Update on Cloud Vendors' Performance

With regulatory and financial pressures increasing, many healthcare organizations continue to move to cloud-based enterprise resource planning (ERP) solutions, utilizing them to boost efficiency and provide insights into how business processes can improve. To implement and optimize these solutions, organizations rely on their ERP vendors, who sometimes provide an inconsistent customer experience. This report examines (1) customer adoption across the three ERP pillars-financials, human capital management (HCM), and supply chain management-(2) the performance of enterprise ERP vendors, and (3) customer optimism about how vendors will perform in the future.