Citizen Services AI Market by Technology, Vertical and Region

Description

The global citizen services AI market is projected to grow from USD 6.5 Billion in 2022 to USD 41.0 Billion by 2027, at a CAGR of 44.5% during the forecast period. Governments across the globe had begun to adopt cutting-edge technologies, such as artificial intelligence (AI) and machine learning (ML), to hasten the delivery of a number of citizen services. The concept is to actively bring those services to citizens, rather than waiting for citizens to request government services.

The use of Al in the public sector can improve governing bodies' day-to-day operations as well as facilitate efficient long-term planning that will help the government take on more challenging and long-term social and cultural challenges.

The major market players, such as IBM, Microsoft, ServiceNow, AWS, and Accenture, have adopted numerous growth strategies, which include acquisitions, new product launches, product enhancements, and business expansions, to enhance their market shares.

By deployment mode, cloud segment to lead market during forecast period

The cloud-based citizen services AI deployment mode is an economical and effective approach for enterprises to handle big data concerns. There is also a shift from traditional on-premises voice biometrics solutions to cloud-based AI solutions across large enterprises and SMEs, due to the increasing number of cloud-based applications. The cloud deployment mode is projected to grow from USD 2,724 million in 2022 to USD 16,357 million by 2027.

By component, services segment to register higher CAGR than solution segment during forecast period

Due to the growing need for businesses and governmental organizations to improve their operational efficiency in order to provide citizens with better service, the entire services market is expanding significantly. The services segment allows businesses to monitor, assess, and analyze the need of citizens. By component, the services segment is projected to register a higher CAGR of 46.9% during the forecast period.

Asia Pacific market to register highest CAGR during forecast period

The citizen services AI market is projected to register the highest CAGR of 49.3% in the Asia Pacific region during the forecast period. Many government organizations have shifted their focus toward delivering improved citizen services as a result of the rapid improvements in cloud computing and IoT. Organizations are quickly implementing citizen services AI products and services with an intent to increase operational efficiency and business agility. To boost the penetration of public initiatives across various bodies, governments, particularly those in emerging economies, are making huge technology transformation efforts.

Breakdown of Primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the citizen services AI market.

By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
By Designation: C-Level Executives: 50%, D-Level Executives: 30%, and Managers: 20%
By Region: Asia Pacific: 30%, Europe: 30%, North America: 25%, Middle East & Africa: 10%, Latin America: 5%

The report includes the study of key players offering citizen services AI. It profiles major vendors in the citizen services AI market. The major players in this market include IBM (US), ServiceNow (US), AWS (US), NVIDIA (US), Microsoft (US), Intel (US), Alfresco (US), Waymo (US), Voyager Labs (US), Accenture (Ireland), Alibaba (China), Tencent (China), Pegasystems (US), Baidu (China), Automation Anywhere (US), OpenText (Canada), H2O.AI (US), and ADDO (Singapore).

Research Coverage

This study covers the citizen services AI market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as component, application, organization size, deployment mode, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall citizen services AI market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

Product Code: TC 7093

1 INTRODUCTION

1.1 STUDY OBJECTIVES
1.2 MARKET DEFINITION
- 1.2.1 INCLUSIONS & EXCLUSIONS
1.3 MARKET SCOPE
- 1.3.1 MARKET SEGMENTATION
- 1.3.2 REGIONAL SCOPE
- 1.3.3 YEARS CONSIDERED
1.4 CURRENCY CONSIDERED
- TABLE 1 USD EXCHANGE RATES, 2019-2021
1.5 STAKEHOLDERS
1.6 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY

2.1 RESEARCH DATA
- FIGURE 1 CITIZEN SERVICES AI: RESEARCH DESIGN
- 2.1.1 SECONDARY DATA
- 2.1.2 PRIMARY DATA
  - 2.1.2.1 Breakup of primary profiles
  - 2.1.2.2 Key industry insights
2.2 DATA TRIANGULATION
- FIGURE 2 DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
- FIGURE 3 CITIZEN SERVICES AI: TOP-DOWN AND BOTTOM-UP APPROACHES
- 2.3.1 TOP-DOWN APPROACH
- 2.3.2 BOTTOM-UP APPROACH
- FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF CITIZEN SERVICES AI
- FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CITIZEN SERVICES AI
- FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CITIZEN SERVICES AI
- FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF CITIZEN SERVICES AI THROUGH OVERALL CITIZEN SERVICES AI SPENDING
2.4 MARKET FORECAST FACTORS
- TABLE 2 FACTOR ANALYSIS
2.5 COMPANY EVALUATION MATRIX METHODOLOGY
- FIGURE 8 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
- FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.7 RESEARCH ASSUMPTIONS
2.8 RESEARCH LIMITATIONS

3 EXECUTIVE SUMMARY

TABLE 3 GLOBAL CITIZEN SERVICES AI MARKET AND GROWTH RATE, 2016-2021
TABLE 4 GLOBAL CITIZEN SERVICES AI MARKET AND GROWTH RATE, 2022-2027
FIGURE 10 SOLUTIONS TO ACCOUNT FOR LARGER MARKET SIZE, 2022 (USD MILLION)
FIGURE 11 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE, 2022
FIGURE 12 MACHINE LEARNING TO ACCOUNT FOR LARGEST MARKET, 2022 (USD MILLION)
FIGURE 13 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE IN 2022
FIGURE 14 LARGE ENTERPRISES TO ACCOUNT FOR LARGER MARKET SHARE, 2022
FIGURE 15 GOVERNMENT & PUBLIC SECTOR SEGMENT TO ACCOUNT FOR LARGEST MARKET SIZE, 2022 (USD MILLION)
FIGURE 16 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD

4 PREMIUM INSIGHTS

4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN CITIZEN SERVICES AI MARKET
- FIGURE 17 GROWING DIGITALIZATION AND SELLING PLATFORMS TO BOOST CITIZEN SERVICES AI MARKET GROWTH
4.2 CITIZEN SERVICES AI MARKET, BY VERTICAL
- FIGURE 18 GOVERNMENT & PUBLIC SECTOR VERTICAL TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD
4.3 CITIZEN SERVICES AI MARKET, BY REGION
- FIGURE 19 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE, 2022
4.4 CITIZEN SERVICES AI MARKET, BY COMPONENT & DEPLOYMENT MODE
- FIGURE 20 SOFTWARE AND CLOUD SEGMENTS TO ACCOUNT FOR LARGER RESPECTIVE MARKET SHARES IN 2022

5 MARKET OVERVIEW AND INDUSTRY TRENDS

5.1 INTRODUCTION
5.2 MARKET DYNAMICS
- FIGURE 21 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CITIZEN SERVICES AI MARKET
- 5.2.1 DRIVERS
  - 5.2.1.1 Need for IT modernization
  - 5.2.1.2 Integration of AI and analytics with citizen services
  - 5.2.1.3 Greater demand for automation
  - 5.2.1.4 Low operational and initial costs
- 5.2.2 RESTRAINTS
  - 5.2.2.1 Lack of specialized expertise
  - 5.2.2.2 Less awareness among government organizations about new technologies
- 5.2.3 OPPORTUNITIES
  - 5.2.3.1 Increase in demand for citizen services AI
  - 5.2.3.2 Advent of new technologies
  - 5.2.3.3 Organizations' willingness to use advanced technologies
- 5.2.4 CHALLENGES
  - 5.2.4.1 Issues related to IT modernization
  - 5.2.4.2 Integration issues with organizations' internal processes
  - 5.2.4.3 Lack of expertise and infrastructure among end users
5.3 INVESTMENTS IN CITIZEN SERVICES AI MARKET
- TABLE 5 MAJOR GOVERNMENT INITIATIVES/INVESTMENTS
5.4 EVOLUTION
- FIGURE 22 EVOLUTION OF CITIZEN SERVICES AI
5.5 ECOSYSTEM MAPPING
- TABLE 6 CITIZEN SERVICES AI MARKET: ECOSYSTEM
5.6 CASE STUDY ANALYSIS
- 5.6.1 TRANSPORTATION
  - 5.6.1.1 Keolis incorporated Intelagent platform to offer passengers convenient information platform for journey planning
- 5.6.2 HEALTHCARE
  - 5.6.2.1 IQVIA selected automation anywhere to boost operational effectiveness across regions
- 5.6.3 GOVERNMENT & PUBLIC SECTOR
  - 5.6.3.1 Canadian government uses AI-powered voice of the customer from OpenText Magellan to acquire useful information
- 5.6.4 ENERGY & UTILITIES
  - 5.6.4.1 Engine selected OpenText Intelligence Capture to foster long-term loyalty of energy customers in Italy
- 5.6.5 EDUCATION & TRAINING
  - 5.6.5.1 University of Melbourne selected automation anywhere to reduce duplication and delays while improving customer experience
5.7 TECHNOLOGY ANALYSIS
- 5.7.1 CITIZEN SERVICES AI AND BIG DATA ANALYTICS
- 5.7.2 CITIZEN SERVICES AI AND MACHINE LEARNING
- 5.7.3 CITIZEN SERVICES AI AND CLOUD COMPUTING
- 5.7.4 CITIZEN SERVICES AI AND INTERNET OF THINGS (IOT)
5.8 SUPPLY/VALUE CHAIN ANALYSIS
- FIGURE 23 SUPPLY/VALUE CHAIN ANALYSIS
5.9 PORTER'S FIVE FORCE ANALYSIS
- FIGURE 24 CITIZEN SERVICES AI: PORTER'S FIVE FORCES ANALYSIS
- TABLE 7 CITIZEN SERVICES AI MARKET: PORTER'S FIVE FORCES ANALYSIS
- 5.9.1 THREAT FROM NEW ENTRANTS
- 5.9.2 THREAT FROM SUBSTITUTES
- 5.9.3 BARGAINING POWER OF SUPPLIERS
- 5.9.4 BARGAINING POWER OF BUYERS
- 5.9.5 INTENSITY OF COMPETITIVE RIVALRY
5.10 PRICING MODEL ANALYSIS
5.11 PATENT ANALYSIS
- 5.11.1 METHODOLOGY
- 5.11.2 DOCUMENT TYPE
- TABLE 8 PATENTS FILED, 2019-2021
- 5.11.3 INNOVATION & PATENT APPLICATIONS
- FIGURE 25 ANNUAL NUMBER OF PATENTS GRANTED, 2019-2021
  - 5.11.3.1 Top applicants
- FIGURE 26 TOP 10 PATENT APPLICANTS, 2019-2021
- TABLE 9 US: TOP 10 PATENT OWNERS IN CITIZEN SERVICES AI MARKET, 2019-2021
5.12 KEY CONFERENCES & EVENTS
- TABLE 10 CITIZEN SERVICES AI MARKET: LIST OF KEY CONFERENCES & EVENTS, 2022-2023
5.13 TARIFF & REGULATORY LANDSCAPE
- 5.13.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 11 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 12 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 13 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 14 MIDDLE EAST & AFRICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- TABLE 15 LATIN AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
- 5.13.2 NORTH AMERICA: REGULATIONS
  - 5.13.2.1 Personal Information Protection and Electronic Documents Act (PIPEDA)
  - 5.13.2.2 Gramm-Leach-Bliley (GLB) Act
  - 5.13.2.3 Health Insurance Portability and Accountability Act (HIPAA) of 1996
  - 5.13.2.4 Federal Information Security Management Act (FISMA)
  - 5.13.2.5 Federal Information Processing Standards (FIPS)
  - 5.13.2.6 California Consumer Privacy Act (CSPA)
- 5.13.3 EUROPE: TARIFFS & REGULATIONS
  - 5.13.3.1 GDPR 2016/679 is a regulation in EU
  - 5.13.3.2 General data protection regulation
  - 5.13.3.3 European Committee for Standardization (CEN)
  - 5.13.3.4 European Technical Standards Institute (ETSI)
5.14 KEY STAKEHOLDERS & BUYING CRITERIA
- 5.14.1 KEY STAKEHOLDERS IN BUYING PROCESS
- TABLE 16 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS
- 5.14.2 BUYING CRITERIA
- TABLE 17 KEY BUYING CRITERIA FOR TOP THREE VERTICALS

6 CITIZEN SERVICES AI MARKET, BY COMPONENT

6.1 INTRODUCTION
- 6.1.1 COMPONENT: MARKET DRIVERS
- FIGURE 27 SERVICES TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
- TABLE 18 CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
- TABLE 19 CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
6.2 SOLUTIONS
- 6.2.1 NEED TO PROVIDE BETTER CITIZEN EXPERIENCE TO DRIVE ADOPTION AMONG GOVERNMENT AGENCIES
- TABLE 20 CITIZEN SERVICES AI SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 21 CITIZEN SERVICES AI SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
6.3 SERVICES
- FIGURE 28 MANAGED SERVICES TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
- TABLE 22 CITIZEN SERVICES AI MARKET, BY SERVICE, 2016-2021 (USD MILLION)
- TABLE 23 CITIZEN SERVICES AI MARKET, BY SERVICE, 2022-2027 (USD MILLION)
- TABLE 24 CITIZEN SERVICES AI SERVICES MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 25 CITIZEN SERVICES AI SERVICES MARKET, BY REGION, 2022-2027 (USD MILLION)
- 6.3.1 PROFESSIONAL SERVICES
- FIGURE 29 CONSULTING TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 26 CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016-2021 (USD MILLION)
- TABLE 27 CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022-2027 (USD MILLION)
  - 6.3.1.1 Consulting
    - 6.3.1.1.1 Consulting services to enable organizations to lower risks, reduce complexities, and increase RoI
- TABLE 28 CITIZEN SERVICES AI CONSULTING SERVICES MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 29 CITIZEN SERVICES AI CONSULTING SERVICES MARKET, BY REGION, 2022-2027 (USD MILLION)
  - 6.3.1.2 Support & maintenance
    - 6.3.1.2.1 Support & maintenance services to help in resolution assistance and upgrading existing platforms
- TABLE 30 CITIZEN SERVICES AI SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 31 CITIZEN SERVICES AI SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2022-2027 (USD MILLION)
  - 6.3.1.3 Deployment & integration
    - 6.3.1.3.1 Analyzing client needs and operational functionalities to support wide acceptance of deployment & maintenance services
- TABLE 32 CITIZEN SERVICES AI DEPLOYMENT & INTEGRATION SERVICES MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 33 CITIZEN SERVICES AI DEPLOYMENT & INTEGRATION SERVICES MARKET, BY REGION, 2022-2027 (USD MILLION)
- 6.3.2 MANAGED SERVICES
  - 6.3.2.1 More focus on core business procedures lead to high reliance on third parties for managed services

7 CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE

7.1 INTRODUCTION
- 7.1.1 ORGANIZATION SIZE: MARKET DRIVERS
- FIGURE 30 SMALL & MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
- TABLE 34 CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
- TABLE 35 CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
7.2 LARGE ENTERPRISES
- 7.2.1 LARGE ENTERPRISES INCLINED TO ADOPT ADVANCED TECHNOLOGIES TO MANAGE LARGE DATA VOLUMES ACROSS BUSINESS FUNCTIONS
- TABLE 36 LARGE ENTERPRISES MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 37 LARGE ENTERPRISES MARKET, BY REGION, 2022-2027 (USD MILLION)
7.3 SMALL & MEDIUM-SIZED ENTERPRISES
- 7.3.1 SMALL & MEDIUM-SIZED ENTERPRISES STARTED ADOPTING ADVANCED TECHNOLOGIES TO IMPROVE COMPETITIVENESS AND REDUCE OPERATING COSTS
- TABLE 38 SMALL & MEDIUM-SIZED ENTERPRISES MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 39 SMALL & MEDIUM-SIZED ENTERPRISES MARKET, BY REGION, 2022-2027 (USD MILLION)

8 CITIZEN SERVICE AI MARKET, BY DEPLOYMENT MODE

8.1 INTRODUCTION
- 8.1.1 DEPLOYMENT MODE: MARKET DRIVERS
- FIGURE 31 CLOUD DEPLOYMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
- TABLE 40 CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
- TABLE 41 CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
8.2 ON-PREMISES
- 8.2.1 REAL-TIME DATA AVAILABILITY FOR EXTRACTING INSIGHTS TO PROMOTE ADOPTION OF ON-PREMISE MODELS
- TABLE 42 ON-PREMISE CITIZEN SERVICES AI MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 43 ON-PREMISE CITIZEN SERVICES AI MARKET, BY REGION, 2022-2027 (USD MILLION)
8.3 CLOUD
- 8.3.1 COST-EFFECTIVENESS, EASE OF ACCESS, AND SCALABILITY TO BOOST ADOPTION OF CLOUD-BASED AI SOLUTIONS
- TABLE 44 CLOUD-BASED CITIZEN SERVICES AI MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 45 CLOUD-BASED CITIZEN SERVICES AI MARKET, BY REGION, 2022-2027 (USD MILLION)

9 CITIZEN SERVICES AI MARKET, BY TECHNOLOGY

9.1 INTRODUCTION
- 9.1.1 TECHNOLOGY: MARKET DRIVERS
- FIGURE 32 MACHINE LEARNING TECHNOLOGY TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD
- TABLE 46 CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016-2021 (USD MILLION)
- TABLE 47 CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022-2027 (USD MILLION)
9.2 MACHINE LEARNING
- 9.2.1 ABILITY TO DELIVER MORE SOPHISTICATED AND ECONOMICAL CITIZEN SERVICES TO DRIVE ADOPTION OF MACHINE LEARNING
- TABLE 48 CITIZEN SERVICES MACHINE LEARNING MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 49 CITIZEN SERVICES MACHINE LEARNING MARKET, BY REGION, 2022-2027 (USD MILLION)
9.3 NATURAL LANGUAGE PROCESSING
- 9.3.1 NATURAL LANGUAGE PROCESSING TECHNOLOGY TO OFFER NECESSARY TOOLS TO EXTRACT PATTERNS AND INSIGHTS TO ENHANCE QUALITY OF CITIZEN SERVICES
- TABLE 50 CITIZEN SERVICES NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 51 CITIZEN SERVICES NATURAL LANGUAGE PROCESSING MARKET, BY REGION, 2022-2027 (USD MILLION)
9.4 IMAGE PROCESSING
- 9.4.1 RISE IN APPLICATIONS OF AI IMAGE PROCESSING ACROSS VARIOUS VERTICALS TO AUTOMATE VARIOUS USE CASES
- TABLE 52 CITIZEN SERVICES IMAGE PROCESSING MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 53 CITIZEN SERVICES IMAGE PROCESSING MARKET, BY REGION, 2022-2027 (USD MILLION)
9.5 FACE RECOGNITION
- 9.5.1 FACE RECOGNITION TO GAIN TRACTION DUE TO APPLICATIONS IN CRIME AND IDENTITY DETECTION
- TABLE 54 CITIZEN SERVICES FACE RECOGNITION MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 55 CITIZEN SERVICES FACE RECOGNITION MARKET, BY REGION, 2022-2027 (USD MILLION)
9.6 OTHER TECHNOLOGIES
- TABLE 56 OTHER CITIZEN SERVICE TECHNOLOGIES MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 57 OTHER CITIZEN SERVICE TECHNOLOGIES MARKET, BY REGION, 2022-2027 (USD MILLION)

10 CITIZEN SERVICES AI MARKET, BY VERTICAL

10.1 INTRODUCTION
- 10.1.1 VERTICAL: MARKET DRIVERS
- 10.1.2 VERTICAL: USE CASES
- FIGURE 33 HEALTHCARE VERTICAL TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
- TABLE 58 CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
- TABLE 59 CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
10.2 TRANSPORTATION
- TABLE 60 TRANSPORTATION VERTICAL: USE CASES
- TABLE 61 TRANSPORTATION VERTICAL MARKET, BY MODE, 2016-2021 (USD MILLION)
- TABLE 62 TRANSPORTATION VERTICAL MARKET, BY MODE, 2022-2027 (USD MILLION)
- TABLE 63 TRANSPORTATION VERTICAL MARKET, BY APPLICATION, 2016-2021 (USD MILLION)
- TABLE 64 TRANSPORTATION VERTICAL MARKET, BY APPLICATION, 2022-2027 (USD MILLION)
- TABLE 65 TRANSPORTATION VERTICAL MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 66 TRANSPORTATION VERTICAL MARKET, BY REGION, 2022-2027 (USD MILLION)
10.3 MODE OF TRANSPORT
- 10.3.1 AIR
  - 10.3.1.1 Potential to improve operational performance of airlines for delivering enhanced citizen services to result in adoption of AI
- 10.3.2 ROAD
  - 10.3.2.1 Multiple enhancements to road safety with predictive power of AI to lead to enhanced road infrastructure and post-crash response
- 10.3.3 RAILWAYS
  - 10.3.3.1 Railways incorporate AI-based solutions to compete with autonomous vehicles
10.4 TRANSPORTATIONS APPLICATION
- 10.4.1 SMART TICKETING
  - 10.4.1.1 Smart ticketing to offer seamless travel experience to citizens
- 10.4.2 URBAN TRAFFIC PLANNING
  - 10.4.2.1 Higher need for real-time transportation data from various means to manage traffic congestion to support adoption of AI and ML
- 10.4.3 ROUTE PLANNING & MAPPING
  - 10.4.3.1 Emergence of advanced technologies to revolutionize route optimization by ensuring most effective path in real-time
- 10.4.4 HIGHWAY & ROAD SAFETY
  - 10.4.4.1 Rapid adoption of AI-based solutions to increase effectiveness and efficiency of road safety systems
- 10.4.5 TOLL & REVENUE MANAGEMENT
  - 10.4.5.1 Implementation of AI to streamline revenue operations and reduce commuter wait time
- 10.4.6 OTHER TRANSPORTATION APPLICATIONS
10.5 HEALTHCARE
- TABLE 67 HEALTHCARE VERTICAL: USE CASES
- TABLE 68 HEALTHCARE VERTICAL MARKET, BY APPLICATION, 2016-2021 (USD MILLION)
- TABLE 69 HEALTHCARE VERTICAL MARKET, BY APPLICATION, 2022-2027 (USD MILLION)
- TABLE 70 HEALTHCARE VERTICAL MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 71 HEALTHCARE VERTICAL MARKET, BY REGION, 2022-2027 (USD MILLION)
- 10.5.1 PERSONALIZED MEDICINE
  - 10.5.1.1 Personalized medicine to hold potential as enhanced individualized healthcare for all citizens
- 10.5.2 PREDICTIVE HEALTHCARE DIAGNOSTICS
  - 10.5.2.1 Adoption of advanced technologies to help achieve precision in medical diagnoses
- 10.5.3 PATIENT RECORD & DATA MANAGEMENT
  - 10.5.3.1 Vast volume of patient health data to be easily utilized with help of AI in assessment of patient satisfaction
- 10.5.4 PATIENT CARE MANAGEMENT
  - 10.5.4.1 Demand for personalized care planning to derive optimal results to create potential in advancing population health
- 10.5.5 HEALTH EMERGENCY MANAGEMENT
  - 10.5.5.1 Adoption of AI to enable health agencies to control pandemic situations with better management and situational visibility
- 10.5.6 OTHER HEALTHCARE APPLICATIONS
10.6 GOVERNMENT & PUBLIC SECTOR
- TABLE 72 GOVERNMENT & PUBLIC SECTOR VERTICAL: USE CASES
- TABLE 73 GOVERNMENT & PUBLIC SECTOR VERTICAL MARKET, BY APPLICATION, 2016-2021 (USD MILLION)
- TABLE 74 GOVERNMENT & PUBLIC SECTOR VERTICAL MARKET, BY APPLICATION, 2022-2027 (USD MILLION)
- TABLE 75 GOVERNMENT & PUBLIC SECTOR VERTICAL MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 76 GOVERNMENT & PUBLIC SECTOR VERTICAL MARKET, BY REGION, 2022-2027 (USD MILLION)
- 10.6.1 CRIME INVESTIGATION
  - 10.6.1.1 Rapid adoption technologies such as AI & ML to assist government agencies in criminal identification and sentencing
- 10.6.2 SECURITY & SURVEILLANCE
  - 10.6.2.1 Need to provide safety and security to citizens to lead to rapid adoption of AI-based security & surveillance systems
- 10.6.3 EGOVERNANCE & DIGITAL CITY SERVICES
  - 10.6.3.1 Sophisticated technology to provide enhanced governance practices to citizens, involving them in decision-making
- 10.6.4 LAW ENFORCEMENT
  - 10.6.4.1 Potential use of AI in law enforcement to offer authorities means to predict, foresee, and prevent crime more accurately
- 10.6.5 DISASTER MANAGEMENT & CALAMITY CONTROL
  - 10.6.5.1 Governments adopt advanced technologies to provide efficient relief efforts to citizens from natural disasters
- 10.6.6 INFRASTRUCTURE PLANNING & MANAGEMENT
  - 10.6.6.1 Rise in living standards and operational effectiveness required by modern cities to help governments offer better service delivery
- 10.6.7 TAX & REVENUE MANAGEMENT
  - 10.6.7.1 Tax & revenue management to allow governments to detect irregular financial behavior using AI
- 10.6.8 OTHER GOVERNMENT & PUBLIC SECTOR APPLICATIONS
10.7 ENERGY & UTILITIES
- TABLE 77 ENERGY & UTILITIES VERTICAL: USE CASES
- TABLE 78 ENERGY & UTILITIES VERTICAL MARKET, BY APPLICATION, 2016-2021 (USD MILLION)
- TABLE 79 ENERGY & UTILITIES VERTICAL MARKET, BY APPLICATION, 2022-2027 (USD MILLION)
- TABLE 80 ENERGY & UTILITIES VERTICAL MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 81 ENERGY & UTILITIES VERTICAL MARKET, BY REGION, 2022-2027 (USD MILLION)
- 10.7.1 RESOURCE MONITORING & MANAGEMENT
  - 10.7.1.1 Rise in demand for advanced technologies among utility companies for proper resource management & monitoring
- 10.7.2 CUSTOMER INFORMATION & OUTAGE MANAGEMENT
  - 10.7.2.1 AI and ML to support organizations with effective outage management with adequate plans
- 10.7.3 ENVIRONMENT MANAGEMENT
  - 10.7.3.1 To aid in adaption and mitigation of environmental changes, governments and tech firms show high interest in ML
- 10.7.4 WASTE MANAGEMENT
  - 10.7.4.1 Adoption of sophisticated sensors to identify various kinds of trash to enable efficient smart waste management
- 10.7.5 BILLING & PAYMENT MANAGEMENT
  - 10.7.5.1 Digital payment options to offer comfort, convenience, increased accountability, transparency, and traceability
- 10.7.6 OTHER ENERGY & UTILITY APPLICATIONS
10.8 AGRICULTURE
- TABLE 82 AGRICULTURE VERTICAL: USE CASES
- TABLE 83 AGRICULTURE VERTICAL MARKET, BY APPLICATION, 2016-2021 (USD MILLION)
- TABLE 84 AGRICULTURE VERTICAL MARKET, BY APPLICATION, 2022-2027 (USD MILLION)
- TABLE 85 AGRICULTURE VERTICAL MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 86 AGRICULTURE VERTICAL MARKET, BY REGION, 2022-2027 (USD MILLION)
- 10.8.1 SOIL TESTING
  - 10.8.1.1 Adopting advanced technologies to help farmers access parameters of soil health of agricultural fields
- 10.8.2 CROP DISEASES DETECTION & PROTECTION
  - 10.8.2.1 Smart farming systems with advanced technologies to help farmers identify diseases and protect crops
- 10.8.3 CROP MONITORING
  - 10.8.3.1 Smart crop monitoring to offer wide range of applications in agriculture
- 10.8.4 SMART IRRIGATION
  - 10.8.4.1 Augmented advanced technologies to enhance irrigation systems and maximize water usage effectiveness
- 10.8.5 LIVESTOCK MANAGEMENT
  - 10.8.5.1 AI in livestock management to increase output rate of high-quality feeding animals
- 10.8.6 AGRICULTURE FINANCE
  - 10.8.6.1 Adoption of AI by agri-finance farmers to avoid financial turmoil and improve financial management
10.9 EDUCATION & TRAINING
- TABLE 87 EDUCATION & TRAINING VERTICAL: USE CASES
- TABLE 88 EDUCATION & TRAINING VERTICAL MARKET, BY APPLICATION, 2016-2021 (USD MILLION)
- TABLE 89 EDUCATION & TRAINING VERTICAL MARKET, BY APPLICATION, 2022-2027 (USD MILLION)
- TABLE 90 EDUCATION & TRAINING VERTICAL MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 91 EDUCATION & TRAINING VERTICAL MARKET, BY REGION, 2022-2027 (USD MILLION)
- 10.9.1 CURRICULUM MANAGEMENT & DELIVERY
  - 10.9.1.1 Technologies to assist citizens in eliminating silos and offer enhanced intelligence of government systems
- 10.9.2 ADAPTIVE LEARNING & ASSESSMENT
  - 10.9.2.1 Adaptive learning to offer real-time tracking of every encounter and monitoring student development
- 10.9.3 TRAINING & COACHING
  - 10.9.3.1 Training & coaching to help individuals develop knowledge and skills at their own pace
- 10.9.4 PERSONALIZED EDUCATION
  - 10.9.4.1 Personalized education to enable individuals to meet their needs and learning goals at their convenience
- 10.9.5 SCHOLARSHIP MANAGEMENT
  - 10.9.5.1 Scholarships to offer financial assistance and encourage individuals to pursue careers by enrolling in higher studies

11 CITIZEN SERVICES AI MARKET, BY REGION

11.1 INTRODUCTION
- FIGURE 34 CHINA TO REGISTER HIGHEST COUNTRY-LEVEL CAGR DURING FORECAST PERIOD
- FIGURE 35 ASIA PACIFIC TO RECORD HIGHEST CAGR AMONG REGIONS DURING FORECAST PERIOD
- TABLE 92 CITIZEN SERVICES AI MARKET, BY REGION, 2016-2021 (USD MILLION)
- TABLE 93 CITIZEN SERVICES AI MARKET, BY REGION, 2022-2027 (USD MILLION)
11.2 NORTH AMERICA
- 11.2.1 NORTH AMERICA: MARKET DRIVERS
- FIGURE 36 NORTH AMERICA: MARKET SNAPSHOT
- TABLE 94 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
- TABLE 95 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
- TABLE 96 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2016-2021 (USD MILLION)
- TABLE 97 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2022-2027 (USD MILLION)
- TABLE 98 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016-2021 (USD MILLION)
- TABLE 99 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022-2027 (USD MILLION)
- TABLE 100 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
- TABLE 101 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
- TABLE 102 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
- TABLE 103 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
- TABLE 104 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016-2021 (USD MILLION)
- TABLE 105 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY TYPE, 2022-2027 (USD MILLION)
- TABLE 106 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
- TABLE 107 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
- TABLE 108 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
- TABLE 109 NORTH AMERICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
- 11.2.2 US
  - 11.2.2.1 Presence of several global players to increase demand for AI solutions for enhanced support for government organizations
- TABLE 110 US: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016-2021 (USD MILLION)
- TABLE 111 US: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022-2027 (USD MILLION)
- TABLE 112 US: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
- TABLE 113 US: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
- 11.2.3 CANADA
  - 11.2.3.1 Adopting AI technologies in public sector to help government in making efficient administrative decisions
11.3 EUROPE
- 11.3.1 EUROPE: MARKET DRIVERS
- TABLE 114 EUROPE: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
- TABLE 115 EUROPE: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
- TABLE 116 EUROPE: CITIZEN SERVICES AI MARKET, BY SERVICE, 2016-2021 (USD MILLION)
- TABLE 117 EUROPE: CITIZEN SERVICES AI MARKET, BY SERVICE, 2022-2027 (USD MILLION)
- TABLE 118 EUROPE: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016-2021 (USD MILLION)
- TABLE 119 EUROPE: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022-2027 (USD MILLION)
- TABLE 120 EUROPE: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
- TABLE 121 EUROPE: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
- TABLE 122 EUROPE: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
- TABLE 123 EUROPE: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
- TABLE 124 EUROPE: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016-2021 (USD MILLION)
- TABLE 125 EUROPE: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022-2027 (USD MILLION)
- TABLE 126 EUROPE: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
- TABLE 127 EUROPE: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
- TABLE 128 EUROPE: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
- TABLE 129 EUROPE: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
- 11.3.2 UK
  - 11.3.2.1 Focus on R&D of advanced technologies and higher investments by government organizations to drive market
- TABLE 130 UK: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016-2021 (USD MILLION)
- TABLE 131 UK: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022-2027 (USD MILLION)
- TABLE 132 UK: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
- TABLE 133 UK: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
- 11.3.3 GERMANY
  - 11.3.3.1 Rapid adoption of modern technologies across various verticals to fuel market expansion
- 11.3.4 FRANCE
  - 11.3.4.1 Increase in investments in AI startups to expedite development of AI ecosystem in France
- 11.3.5 REST OF EUROPE
11.4 ASIA PACIFIC
- 11.4.1 ASIA PACIFIC: MARKET DRIVERS
- FIGURE 37 ASIA PACIFIC: MARKET SNAPSHOT
- TABLE 134 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
- TABLE 135 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
- TABLE 136 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY SERVICE, 2016-2021 (USD MILLION)
- TABLE 137 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY SERVICE, 2022-2027 (USD MILLION)
- TABLE 138 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016-2021 (USD MILLION)
- TABLE 139 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022-2027 (USD MILLION)
- TABLE 140 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
- TABLE 141 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
- TABLE 142 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
- TABLE 143 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
- TABLE 144 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016-2021 (USD MILLION)
- TABLE 145 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022-2027 (USD MILLION)
- TABLE 146 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
- TABLE 147 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
- TABLE 148 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
- TABLE 149 ASIA PACIFIC: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
- 11.4.2 CHINA
  - 11.4.2.1 Rapid adoption of advanced technologies for smarter services across various verticals to retain help China as market leader
- TABLE 150 CHINA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016-2021 (USD MILLION)
- TABLE 151 CHINA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022-2027 (USD MILLION)
- TABLE 152 CHINA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
- TABLE 153 CHINA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
- 11.4.3 JAPAN
  - 11.4.3.1 Growth in innovative technologies and initiatives to help Japan remain an AI giant in Asia Pacific
- 11.4.4 INDIA
  - 11.4.4.1 Several government initiatives and investments to offer better citizen experience to drive market
- 11.4.5 SINGAPORE
  - 11.4.5.1 Investments in citizen services to harness technology for societal and economic advancement to drive adoption of AI solutions
- 11.4.6 REST OF ASIA PACIFIC
11.5 MIDDLE EAST & AFRICA
- 11.5.1 MIDDLE EAST & AFRICA: MARKET DRIVERS
- TABLE 154 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
- TABLE 155 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
- TABLE 156 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2016-2021 (USD MILLION)
- TABLE 157 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2022-2027 (USD MILLION)
- TABLE 158 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016-2021 (USD MILLION)
- TABLE 159 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022-2027 (USD MILLION)
- TABLE 160 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
- TABLE 161 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
- TABLE 162 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
- TABLE 163 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
- TABLE 164 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016-2021 (USD MILLION)
- TABLE 165 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022-2027 (USD MILLION)
- TABLE 166 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
- TABLE 167 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
- TABLE 168 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
- TABLE 169 MIDDLE EAST & AFRICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
- 11.5.2 KINGDOM OF SAUDI ARABIA
  - 11.5.2.1 Economic growth and awareness of advanced technologies to lead to rapid adoption of AI solutions and services
- 11.5.3 UNITED ARAB EMIRATES
  - 11.5.3.1 Increase in investment in multiple existing firms and startups to provide opportunities to transform citizen experiences
- 11.5.4 REST OF THE MIDDLE EAST & AFRICA

11.6 LATIN AMERICA
- 11.6.1 LATIN AMERICA: MARKET DRIVERS
- TABLE 170 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
- TABLE 171 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
- TABLE 172 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2016-2021 (USD MILLION)
- TABLE 173 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY SERVICE, 2022-2027 (USD MILLION)
- TABLE 174 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2016-2021 (USD MILLION)
- TABLE 175 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY PROFESSIONAL SERVICE, 2022-2027 (USD MILLION)
- TABLE 176 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
- TABLE 177 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
- TABLE 178 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
- TABLE 179 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
- TABLE 180 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2016-2021 (USD MILLION)
- TABLE 181 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY TECHNOLOGY, 2022-2027 (USD MILLION)
- TABLE 182 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
- TABLE 183 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
- TABLE 184 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
- TABLE 185 LATIN AMERICA: CITIZEN SERVICES AI MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
- 11.6.2 BRAZIL
  - 11.6.2.1 Rise in awareness of benefits of technology among government organizations to drive market
- 11.6.3 MEXICO
  - 11.6.3.1 Rapid adoption of modern technology and government initiatives to drive market growth
- 11.6.4 REST OF LATIN AMERICA

12 COMPETITIVE LANDSCAPE

12.1 OVERVIEW
12.2 KEY PLAYER STRATEGIES
- TABLE 186 OVERVIEW OF STRATEGIES DEPLOYED BY KEY PLAYERS IN CITIZEN SERVICES AI MARKET
12.3 REVENUE ANALYSIS
- FIGURE 38 REVENUE ANALYSIS OF KEY COMPANIES, 2017-2021 (USD MILLION)
12.4 MARKET SHARE ANALYSIS
- FIGURE 39 CITIZEN SERVICES AI MARKET SHARE ANALYSIS, 2021
- TABLE 187 CITIZEN SERVICES AI MARKET: DEGREE OF COMPETITION
12.5 KEY COMPANY EVALUATION MATRIX
- 12.5.1 STARS
- 12.5.2 EMERGING LEADERS
- 12.5.3 PERVASIVE PLAYERS
- 12.5.4 PARTICIPANTS
- FIGURE 40 KEY CITIZEN SERVICES AI MARKET PLAYERS, COMPANY EVALUATION MATRIX, 2022
12.6 STARTUP & SME EVALUATION MATRIX
- 12.6.1 PROGRESSIVE COMPANIES
- 12.6.2 RESPONSIVE COMPANIES
- 12.6.3 DYNAMIC COMPANIES
- 12.6.4 STARTING BLOCKS
- FIGURE 41 STARTUP & SME CITIZEN SERVICES AI MARKET PLAYERS, COMPANY EVALUATION MATRIX, 2022
12.7 COMPETITIVE BENCHMARKING
- TABLE 188 CITIZEN SERVICES AI MARKET: DETAILED LIST OF KEY STARTUPS/SMES
- TABLE 189 CITIZEN SERVICES AI MARKET: COMPETITIVE BENCHMARKING OF KEY PLAYERS (STARTUPS/SMES)
12.8 COMPETITIVE SCENARIO
- 12.8.1 PRODUCT LAUNCHES
- TABLE 190 PRODUCT LAUNCHES, 2018-2022
- 12.8.2 DEALS
- TABLE 191 DEALS, 2018-2022
- 12.8.3 OTHERS
- TABLE 192 OTHERS, 2018-2022

13 COMPANY PROFILES

13.1 INTRODUCTION
13.2 MAJOR PLAYERS
(Business overview, Products/Solutions/Services offered, Recent developments, MNM view, Key strengths, Strategic moves, and Weaknesses and competitive threats)**

13.2.1 SERVICENOW
TABLE 193 SERVICENOW: BUSINESS OVERVIEW
FIGURE 42 SERVICENOW: COMPANY SNAPSHOT
TABLE 194 SERVICENOW: PRODUCTS OFFERED
TABLE 195 SERVICENOW: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 196 SERVICENOW: DEALS
TABLE 197 SERVICENOW: OTHERS, 2018-2021
13.2.2 MICROSOFT
TABLE 198 MICROSOFT: BUSINESS OVERVIEW
FIGURE 43 MICROSOFT: COMPANY SNAPSHOT
TABLE 199 MICROSOFT: PRODUCTS OFFERED
TABLE 200 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 201 MICROSOFT: DEALS
TABLE 202 MICROSOFT: OTHERS
13.2.3 IBM
TABLE 203 IBM: BUSINESS OVERVIEW
FIGURE 44 IBM: COMPANY SNAPSHOT
TABLE 204 IBM: PRODUCTS OFFERED
TABLE 205 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 206 IBM: DEALS
13.2.4 ACCENTURE
TABLE 207 ACCENTURE: BUSINESS OVERVIEW
FIGURE 45 ACCENTURE: COMPANY SNAPSHOT
TABLE 208 ACCENTURE: PRODUCTS OFFERED
TABLE 209 ACCENTURE: DEALS
TABLE 210 ACCENTURE: OTHERS
13.2.5 AWS
TABLE 211 AWS: BUSINESS OVERVIEW
FIGURE 46 AWS: COMPANY SNAPSHOT
TABLE 212 AWS: PRODUCTS OFFERED
TABLE 213 AWS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 214 AWS: DEALS
13.2.6 NVIDIA
TABLE 215 NVIDIA: BUSINESS OVERVIEW
TABLE 216 NVIDIA: PRODUCTS OFFERED
TABLE 217 NVIDIA: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 218 NVIDIA: DEALS
13.2.7 INTEL
TABLE 219 INTEL: BUSINESS OVERVIEW
TABLE 220 INTEL: PRODUCTS OFFERED
TABLE 221 INTEL: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 222 INTEL: DEALS
13.2.8 ALIBABA
TABLE 223 ALIBABA: BUSINESS OVERVIEW
TABLE 224 ALIBABA: PRODUCTS OFFERED
TABLE 225 ALIBABA: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 226 ALIBABA: DEALS
13.2.9 TENCENT
TABLE 227 TENCENT: BUSINESS OVERVIEW
TABLE 228 TENCENT: PRODUCTS OFFERED
TABLE 229 TENCENT: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 230 TENCENT: DEALS
13.2.10 PEGASYSTEMS
TABLE 231 PEGASYSTEMS: BUSINESS OVERVIEW
TABLE 232 PEGASYSTEMS: PRODUCTS OFFERED
TABLE 233 PEGASYSTEMS: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 234 PEGASYSTEMS: DEALS
13.2.11 BAIDU
TABLE 235 BAIDU: BUSINESS OVERVIEW
TABLE 236 BAIDU: PRODUCTS OFFERED
TABLE 237 BAIDU: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 238 BAIDU: DEALS
13.2.12 AUTOMATION ANYWHERE
TABLE 239 AUTOMATION ANYWHERE: BUSINESS OVERVIEW
TABLE 240 AUTOMATION ANYWHERE: PRODUCTS OFFERED
TABLE 241 AUTOMATION ANYWHERE: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 242 AUTOMATION ANYWHERE: DEALS
13.2.13 OPENTEXT
TABLE 243 OPENTEXT: BUSINESS OVERVIEW
TABLE 244 OPENTEXT: PRODUCTS OFFERED
TABLE 245 OPENTEXT: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 246 OPENTEXT: DEALS
13.2.14 H2O.AI
TABLE 247 H2O.AI: BUSINESS OVERVIEW
TABLE 248 H2O.AI: PRODUCTS OFFERED
TABLE 249 H2O.AI: PRODUCT LAUNCHES AND ENHANCEMENTS
TABLE 250 H2O.AI: DEALS
13.2.15 ADDO
13.2.16 ALFRESCO
13.2.17 WAYMO
13.2.18 VOYAGER LABS

13.3 STARTUP/SME PROFILES
- 13.3.1 WE BUILD BOTS
- 13.3.2 CARDINALITY.AI
- 13.3.3 KAREXPERT
- 13.3.4 MINDTITAN
- 13.3.5 XENONSTACK
- 13.3.6 VEBITS AI
- 13.3.7 LIVEROAD ANALYTICS
- 13.3.8 NAUTO
*Details on Business overview, Products/Solutions/Services offered, Recent developments, MNM view, Key strengths, Strategic moves, and Weaknesses and competitive threats might not be captured in case of unlisted companies.

14 APPENDIX

14.1 ADJACENT AND RELATED MARKETS
- 14.1.1 INTRODUCTION
- 14.1.2 PUBLIC SAFETY AND SECURITY MARKET-GLOBAL FORECAST TO 2026
  - 14.1.2.1 Market definition
  - 14.1.2.2 Market overview
    - 14.1.2.2.1 Public safety and security market, by component
- TABLE 251 COMPONENT: PUBLIC SAFETY AND SECURITY MARKET SIZE, 2015-2020 (USD MILLION)
- TABLE 252 COMPONENT: PUBLIC SAFETY AND SECURITY MARKET SIZE, 2021-2027 (USD MILLION)
- TABLE 253 PUBLIC SAFETY AND SECURITY MARKET, BY SOLUTION, 2015-2020 (USD MILLION)
- TABLE 254 PUBLIC SAFETY AND SECURITY MARKET, BY SOLUTION, 2021-2027 (USD MILLION)
- TABLE 255 PUBLIC SAFETY AND SECURITY MARKET, BY VERTICAL, 2015-2020 (USD MILLION)
- TABLE 256 PUBLIC SAFETY AND SECURITY MARKET, BY VERTICAL, 2021-2027 (USD MILLION)
- TABLE 257 PUBLIC SAFETY AND SECURITY MARKET, BY REGION, 2015-2020 (USD MILLION)
- TABLE 258 PUBLIC SAFETY AND SECURITY MARKET, BY REGION, 2021-2027 (USD MILLION)
- 14.1.3 ARTIFICIAL INTELLIGENCE MARKET-GLOBAL FORECAST TO 2027
  - 14.1.3.1 Market definition
  - 14.1.3.2 Market overview
    - 14.1.3.2.1 Artificial intelligence market, by offering
- TABLE 259 ARTIFICIAL INTELLIGENCE MARKET, BY OFFERING, 2016-2021 (USD BILLION)
- TABLE 260 ARTIFICIAL INTELLIGENCE MARKET, BY OFFERING, 2022-2027 (USD BILLION)
- TABLE 261 ARTIFICIAL INTELLIGENCE MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD BILLION)
- TABLE 262 ARTIFICIAL INTELLIGENCE MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD BILLION)
- TABLE 263 ARTIFICIAL INTELLIGENCE MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD BILLION)
- TABLE 264 ARTIFICIAL INTELLIGENCE MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD BILLION)
- TABLE 265 ARTIFICIAL INTELLIGENCE MARKET, BY TECHNOLOGY, 2016-2021 (USD BILLION)
- TABLE 266 ARTIFICIAL INTELLIGENCE MARKET, BY TECHNOLOGY, 2022-2027 (USD BILLION)
- TABLE 267 ARTIFICIAL INTELLIGENCE MARKET, BY VERTICAL, 2016-2021 (USD BILLION)
- TABLE 268 ARTIFICIAL INTELLIGENCE MARKET, BY VERTICAL, 2022-2027 (USD BILLION)
- TABLE 269 ARTIFICIAL INTELLIGENCE MARKET, BY REGION, 2016-2021 (USD BILLION)
- TABLE 270 ARTIFICIAL INTELLIGENCE MARKET, BY REGION, 2022-2027 (USD BILLION)
14.2 DISCUSSION GUIDE
14.3 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
14.4 CUSTOMIZATION OPTIONS
14.5 RELATED REPORTS
14.6 AUTHOR DETAILS

Citizen Services AI Market by Technology (ML, NLP, Image Processing and Face Recognition), Vertical (Transportation, Healthcare, Government & Public Sector, Energy & Utilities, Agriculture, and Education & Training) and Region - Global Forecast to 2027