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Market Research Report

Cloud ITSM Market by Component (Solutions, Services), Vertical (BFSI, IT & Telecommunication, Retail, Consumer Goods), Region - Global Forecast to 2024

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Cloud ITSM Market by Component (Solutions, Services), Vertical (BFSI, IT & Telecommunication, Retail, Consumer Goods), Region - Global Forecast to 2024
Published: September 25, 2019 Content info: 162 Pages
Description

"The global cloud information technology service management (cloud ITSM) market size to grow at a Compound Annual Growth Rate (CAGR) of 18.6% during the forecast period"

MarketsandMarkets forecasts the global cloud information technology service management (ITSM) market size is likely to grow from an estimated value of USD 4.4 billion in 2019 to USD 10.4 billion by 2024, at a CAGR of 18.6% during 2019-2024. Major growth factors for the market include increasing shift to cloud-based technology and integration of AI-enabled tools with ITSM solutions. While the lack of standard procedures and integration concerns with traditional architectures may restrain the market growth of the cloud ITSM industry.

By solution, the service desk software solution segment is expected to grow at the highest CAGR during the forecast period

The component segment is subdivided into solutions and services segments. Based on solutions, the cloud ITSM market is segmented into service portfolio management; configuration & change management; service desk software; operations & performance management; and dashboard reporting & analytics. Among the solutions, service desk software solutions segment is expected to grow with the highest growth rate during the forecast period. This growth is attributed to the high demand for automation and streamlining business processes that deal with large volumes of customer queries and facilitate personal customer engagement to drive the adoption of service desk software.

The retail & consumer goods vertical to grow at the highest rate during the forecast period

The cloud ITSM market by vertical covers IT & telecommunication, healthcare & life sciences, retail & consumer goods, manufacturing, BFSI, media & entertainment, government & public, travel & hospitality, and others. Other includes education, and energy and utilities verticals. These verticals are expected to witness high adoption of cloud ITSM solutions and services to achieve various benefits, such as increased efficiency, higher RoI, and cost-effectiveness. Among these, retail & consumer goods vertical is expected to grow at the highest rate due to the increasing need to offer best-in-class customer experience to drive the adoption of cloud ITSM solutions.

Among regions, APAC to grow at the highest CAGR during the forecast period

The cloud ITSM market by region covers North America, Europe, APAC, MEA, and Latin America. APAC is expected to grow at the highest CAGR, owing to a rapid increase in considerations of cloud ITSM solutions usage. Major APAC countries, including China, Australia, India, and New Zealand, are expected to record high growth rates. However, large companies, such as BMC Software, CA Technologies, ServiceNow, and IBM, are expanding their cloud business rapidly in the region due to the availability of huge customer potential and growing economic outlook. However, North America is expected to be the highest revenue-generating market during the forecast period. With the rise in competition in the cloud ITSM market in the region, service organizations across verticals are likely to embrace professional services to gain competitive advantage.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, innovation and technology directors, and executives from various key organizations operating in the CLOUD ITSM market.

  • By Company: Tier I: 15%, Tier II: 42%, and Tier III: 43%
  • By Designation: C-Level: 62%, Director Level: 20%, and Others: 18%
  • By Region: North America: 40%, Europe: 30%, APAC: 20%, MEA: 5%, and Latin America: 5%

The major cloud ITSM vendors operating globally include: ServiceNow (US), HPE (US),IBM (US), BMC Software (US), CA Technologies (US),Cherwell Software (US), Ivanti (US),Citrix Systems (US), Hornbill (UK), Axios Systems (US),Efecte (Finland), ManageEngine (US), EasyVista (US),Atlassian (Australia), Alemba (UK),SysAid (Israel),Microsoft (US),LogMein (US), Micro Focus (UK), and Freshworks (US)., along with their company profiles, business overviews, product offerings, recent developments, and market strategies.

Research Coverage:

The report segments the global cloud ITSM market by components (solutions and services), organization size, verticals, and regions. The solutions segment includes service portfolio management; configuration & change management; service desk software; operations & performance management; and dashboard reporting & analytics. While the cloud ITSM market is segmented based on services into professional services and managed services. The cloud ITSM market has been segmented by organization size into SMEs and large enterprises. The verticals segment includes IT & telecommunication, healthcare & life sciences, retail & consumer goods, manufacturing, BFSI, media & entertainment, government & public, travel & hospitality, and others (education, and energy & utilities). The report covers the cloud ITSM market in five major regions: North America, Europe, APAC, Middle East & Africa (MEA), and Latin America.

The report would help the market leaders and new entrants in the global cloud ITSM market in the following ways:

  • 1. The report segments the market into various subsegments; hence, it covers the market comprehensively. It provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are split further across applications and regions.
  • 2. It helps in understanding the overall growth of the market. It also provides information about key market drivers, restraints, challenges, and opportunities.
  • 3. It helps stakeholders in understanding their competitors better and gaining more insights to strengthen their positions in the market. The study also presents the positioning of the key players based on their product offerings and business strategies.
Table of Contents
Product Code: TC 4348

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 OBJECTIVES OF THE STUDY
  • 1.2 MARKET DEFINITION
    • 1.2.1 INCLUSIONS AND EXCLUSIONS
  • 1.3 MARKET SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
  • 1.4 YEARS CONSIDERED FOR THE STUDY
  • 1.5 CURRENCY CONSIDERED
  • 1.6 STAKEHOLDERS

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Breakup of primary profiles
      • 2.1.2.2 Key industry insights
  • 2.2 MARKET BREAKUP AND DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
  • 2.4 MARKET FORECAST
  • 2.5 ASSUMPTIONS FOR THE STUDY
  • 2.6 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CLOUD ITSM MARKET
  • 4.2 CLOUD ITSM MARKET, BY COMPONENT (2019 VS. 2024)
  • 4.3 CLOUD ITSM MARKET, BY SOLUTION (2019 VS. 2024)
  • 4.4 CLOUD ITSM MARKET, BY ORGANIZATION SIZE (2019 VS. 2024)
  • 4.5 CLOUD ITSM MARKET, BY VERTICAL (2019 VS. 2024)
  • 4.6 MARKET INVESTMENT SCENARIO

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • 5.2.1 DRIVERS
      • 5.2.1.1 Increasing shift to cloud-based technologies
      • 5.2.1.2 Integration of AI-enabled tools with ITSM solutions
      • 5.2.1.3 Benefits of agile implementation, easy deployment, and OPEX model
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Security and privacy concerns for confidential data and business processes
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Growing demand among SMEs
      • 5.2.3.2 Widespread adoption of BYOD trend and increasing mobile workforce
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Lack of standard procedures and integration concerns with traditional architectures
  • 5.3 USE CASES
    • 5.3.1 USE CASE 1: GOVERNMENT
    • 5.3.2 USE CASE 2: INFORMATION TECHNOLOGY
    • 5.3.3 USE CASE 3: GOVERNMENT
    • 5.3.4 USE CASE 4: TRANSPORTATION

6 CLOUD ITSM MARKET, BY COMPONENT

  • 6.1 INTRODUCTION
  • 6.2 SOLUTIONS
    • 6.2.1 NEED TO ENHANCE CUSTOMER EXPERIENCE LEADING TO INCREASE IN DEMAND FOR CLOUD ITSM SOLUTIONS
  • 6.3 SERVICES
    • 6.3.1 BENEFITS OF SIMPLIFIED IMPLEMENTATION AND MAXIMUM RETURN ON INVESTMENT LEADING TO GROWTH IN DEMAND FOR ASSOCIATED CLOUD ITSM SERVICES

7 CLOUD ITSM MARKET, BY SOLUTION

  • 7.1 INTRODUCTION
  • 7.2 SERVICE PORTFOLIO MANAGEMENT
    • 7.2.1 SERVICE LEVEL MANAGEMENT
      • 7.2.1.1 Aims to negotiate SLAs with customers and design services in accordance with the agreed service level targets
    • 7.2.2 IT ASSET MANAGEMENT
      • 7.2.2.1 Enables organizations to improve infrastructure efficiency and performance, and minimize overhead expenses
    • 7.2.3 FINANCIAL MANAGEMENT
      • 7.2.3.1 Improves decision-making, financial compliance, and control
  • 7.3 CONFIGURATION AND CHANGE MANAGEMENT
    • 7.3.1 CONFIGURATION MANAGEMENT
      • 7.3.1.1 Streamlines the operations between different components of the systems
    • 7.3.2 CHANGE AND RELEASE MANAGEMENT
      • 7.3.2.1 Ensures standardized methods are used for efficient handling of all changes to control IT infrastructure
  • 7.4 SERVICE DESK SOFTWARE
    • 7.4.1 EVENT AND INCIDENT MANAGEMENT
      • 7.4.1.1 Detects and analyzes events to determine the appropriate process for dealing with the events and incidents
    • 7.4.2 PROBLEM MANAGEMENT
      • 7.4.2.1 Reduces the number and severity of incidents and potential problems and their adverse impacts on the IT infrastructure of the organization
    • 7.4.3 ACCESS MANAGEMENT
      • 7.4.3.1 Protects the confidentiality, integrity, and availability of data and intellectual property of an organization
    • 7.4.4 REQUEST FULFILMENT AND SELF-SERVICE SOLUTIONS
      • 7.4.4.1 Aims to provide quick and effective access to standard services to users
  • 7.5 OPERATIONS AND PERFORMANCE MANAGEMENT
    • 7.5.1 AVAILABILITY MANAGEMENT
      • 7.5.1.1 Availability management solution are often utilized with problem and incident management solution to identify IT service failures and their causes and ensure corrective measures are being taken
    • 7.5.2 PERFORMANCE MONITORING AND IT OPERATIONS MANAGEMENT
      • 7.5.2.1 Benefits of insights into the value that each business function delivers and easy communications with customers and other stakeholders to drive the demand for operations and performance management
    • 7.5.3 WORKLOAD AUTOMATION
      • 7.5.3.1 Workload automation solution are gaining importance as the enabler of today's mobile-driven ITSM
  • 7.6 DASHBOARD REPORTING AND ANALYTICS
    • 7.6.1 NEED FOR IMPROVING RETURN ON INVESTMENT AND ACHIEVING WHOLISTIC VIEW OF SYSTEMS TO DRIVE THE DEMAND FOR DASHBOARD REPORTING AND ANALYTICS

8 CLOUD ITSM MARKET, BY SERVICE

  • 8.1 INTRODUCTION
  • 8.2 MANAGED SERVICES
    • 8.2.1 FOCUS ON CORE BUSINESS FUNCTIONS TO DRIVE THE ADOPTION OF MANAGED SERVICES IN COMING YEARS
  • 8.3 PROFESSIONAL SERVICES
    • 8.3.1 NEED FOR PROFESSIONAL SERVICES TO GROW AS THEY FACILITATE BETTER IMPLEMENTATION OF CLOUD ITSM AND IMPROVE RETURN ON INVESTMENT

9 CLOUD ITSM MARKET, BY ORGANIZATION SIZE

  • 9.1 INTRODUCTION
  • 9.2 SMALL AND MEDIUM-SIZED ENTERPRISES
    • 9.2.1 REDUCED COST OF IMPLEMENTATION WITH FLEXIBLE PRICING MODELS LEADING TO HIGHER ADOPTION OF CLOUD ITSM IN SMALL AND MEDIUM-SIZED ENTERPRISES
  • 9.3 LARGE ENTERPRISES
    • 9.3.1 NEED TO IMPROVE CUSTOMER EXPERIENCE AND EXPAND USER BASE LEADING TO SURGE IN THE ADOPTION OF CLOUD ITSM AMONG LARGE ENTERPRISES

10 CLOUD ITSM MARKET, BY VERTICAL

  • 10.1 INTRODUCTION
  • 10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 10.2.1 INCREASED FOCUS OF BFSI ORGANIZATIONS TO TAKE PROACTIVE MEASURES AGAINST SERVICE OUTAGES AND REDUCE RISKS IN CRITICAL OPERATIONS TO DRIVE THE ADOPTION OF CLOUD ITSM
  • 10.3 GOVERNMENT AND PUBLIC SECTOR
    • 10.3.1 FOCUS OF GOVERNMENT AND PUBLIC ORGANIZATIONS TO STREAMLINE SERVICE PROCESSES AND IMPROVE SERVICE DELIVERY TIME TO DRIVE THE ADOPTION OF CLOUD ITSM SOLUTIONS IN THE VERTICAL
  • 10.4 HEALTHCARE AND LIFE SCIENCES
    • 10.4.1 NEED TO AUTOMATE AND IMPROVE COMPLEX HEALTHCARE SERVICES TO DRIVE THE DEMAND FOR CLOUD ITSM SOLUTIONS IN THE VERTICAL
  • 10.5 TELECOMMUNICATIONS
    • 10.5.1 NEED FOR END-TO-END SERVICE LEVEL MONITORING TO DRIVE THE GROWTH OF CLOUD ITSM SOLUTIONS IN THE TELECOMMUNICATIONS VERTICAL
  • 10.6 IT AND ITES
    • 10.6.1 IT AND ITES ENTERPRISES' FOCUS ON ENHANCING CUSTOMER EXPERIENCE LEADING TO INCREASE IN THE DEMAND FOR CLOUD ITSM
  • 10.7 MANUFACTURING
    • 10.7.1 RISING NEED TO STREAMLINE PRODUCT MANUFACTURING AND DELIVERY PROCESSES TO DRIVE THE ADOPTION OF CLOUD ITSM SOLUTIONS IN THE VERTICAL
  • 10.8 MEDIA AND ENTERTAINMENT
    • 10.8.1 FOCUS OF ORGANIZATIONS ON PROVIDING HIGH PERFORMANCE STREAMING WITH MINIMAL SERVICE DELAYS TO CUSTOMERS TO DRIVE THE GROWTH OF CLOUD ITSM SOLUTIONS IN THE MEDIA AND ENTERTAINMENT VERTICAL
  • 10.9 RETAIL AND CONSUMER GOODS
    • 10.9.1 GROWING NEED TO OFFER BEST-IN-CLASS CUSTOMER EXPERIENCE TO DRIVE THE ADOPTION OF CLOUD ITSM SOLUTIONS IN THE RETAIL AND CONSUMER GOODS VERTICAL
  • 10.10 TRAVEL AND HOSPITALITY
    • 10.10.1 GROWING FOCUS OF ORGANIZATIONS TO TRACK SERVICE MAINTENANCE REQUESTS FROM MULTIPLE GEOGRAPHIES AND KEEP SYSTEM FUNCTIONING TO DRIVE THE GROWTH FOR CLOUD ITSM SOLUTIONS IN THE TRAVEL AND HOSPITALITY VERTICAL
  • 10.11 OTHERS

11 CLOUD ITSM MARKET, BY REGION

  • 11.1 INTRODUCTION
  • 11.2 NORTH AMERICA
    • 11.2.1 UNITED STATES
      • 11.2.1.1 Increasing need for enterprises to automate IT operations to drive the adoption of cloud ITSM in the United States
    • 11.2.2 CANADA
      • 11.2.2.1 Deployment of cloud ITSM solutions to get actionable insights fueling the market growth in Canada
  • 11.3 EUROPE
    • 11.3.1 UNITED KINGDOM
      • 11.3.1.1 Focus of organizations to scale ITSM operations in response to their changing business needs to drive the growth of cloud ITSM solutions in the UK
    • 11.3.2 GERMANY
      • 11.3.2.1 Need to improve IT service deliverability with the holistic ITSM approach to propel the market growth in Germany
    • 11.3.3 FRANCE
      • 11.3.3.1 Increasing focus of organizations to build an effective ITSM automation strategy to propel the market growth in France
    • 11.3.4 ITALY
      • 11.3.4.1 Agile and cost-effective cloud ITSM offerings present in the market to drive the demand among enterprises in Italy
    • 11.3.5 SPAIN
      • 11.3.5.1 Growing awareness about cloud ITSM offerings among different verticals to boost the market growth
    • 11.3.6 REST OF EUROPE
  • 11.4 ASIA PACIFIC
    • 11.4.1 CHINA
      • 11.4.1.1 High IT spending and stable government support for implementing the latest technologies to drive the market growth in China
    • 11.4.2 JAPAN
      • 11.4.2.1 Growing interest of organizations toward implementing cloud technology-based solutions to fuel the cloud ITSM market growth in Japan
    • 11.4.3 AUSTRALIA
      • 11.4.3.1 Need to deliver consistent customer service experience to drive the adoption of cloud ITSM solutions in Australia
    • 11.4.4 SINGAPORE
      • 11.4.4.1 Strong adoption of cloud services in the country to assist in the adoption of SaaS ITSM solutions
    • 11.4.5 INDIA
      • 11.4.5.1 Presence of global vendors and large ITeS vendors with huge customer bases to boost the demand for cloud ITSM in India
    • 11.4.6 REST OF ASIA PACIFIC
  • 11.5 MIDDLE EAST AND AFRICA
    • 11.5.1 SAUDI ARABIA
      • 11.5.1.1 Focus of organizations to lower down the costs of IT service operations and identify process gaps to drive the market growth in Saudi Arabia
    • 11.5.2 UNITED ARAB EMIRATES
      • 11.5.2.1 Need to offer round-the-clock support to end users and maintain operational performance to drive the market growth in the UAE
    • 11.5.3 QATAR
      • 11.5.3.1 Increasing presence of global vendors in the country and improving IT infrastructure to drive the growth in Qatar
    • 11.5.4 SOUTH AFRICA
      • 11.5.4.1 Demand from organizations to focus on core business activities to propel the growth of cloud ITSM solutions in South Africa
    • 11.5.5 REST OF MIDDLE EAST AND AFRICA
  • 11.6 LATIN AMERICA
    • 11.6.1 BRAZIL
      • 11.6.1.1 Increasing awareness of organizations for cloud ITSM solutions to improve service operations to drive the market growth in Brazil
    • 11.6.2 MEXICO
      • 11.6.2.1 Increased productivity of IT support teams by using ITSM solutions to boost the market growth in Mexico
    • 11.6.3 REST OF LATIN AMERICA

12 COMPETITIVE LANDSCAPE

  • 12.1 INTRODUCTION
  • 12.2 COMPETITIVE SCENARIO
    • 12.2.1 NEW PRODUCT LAUNCHES
    • 12.2.2 PARTNERSHIPS
    • 12.2.3 ACQUISITIONS
    • 12.2.4 EXPANSIONS
  • 12.3 COMPETITIVE LEADER MAPPING
    • 12.3.1 VISIONARY LEADERS
    • 12.3.2 INNOVATORS
    • 12.3.3 DYNAMIC DIFFERENTIATORS
    • 12.3.4 EMERGING COMPANIES

13 COMPANY PROFILES

  • 13.1 INTRODUCTION

(Business Overview, Products, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 13.2 SERVICENOW
  • 13.3 BMC SOFTWARE
  • 13.4 CHERWELL SOFTWARE
  • 13.5 CA TECHNOLOGIES
  • 13.6 HPE
  • 13.7 IBM
  • 13.8 AXIOS SYSTEMS
  • 13.9 IVANTI
  • 13.10 CITRIX SYSTEMS
  • 13.11 HORNBILL
  • 13.12 MICROSOFT
  • 13.13 EASYVISTA
  • 13.14 MICRO FOCUS
  • 13.15 ATLASSIAN
  • 13.16 ALEMBA
  • 13.17 SYSAID
  • 13.18 FRESHWORKS
  • 13.19 LOGMEIN
  • 13.20 MANAGEENGINE
  • 13.21 EFECTE

Details on Business Overview, Products, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

14 APPENDIX

  • 14.1 INSIGHTS OF INDUSTRY EXPERTS
  • 14.2 DISCUSSION GUIDE
  • 14.3 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.4 AVAILABLE CUSTOMIZATIONS
  • 14.5 RELATED REPORTS
  • 14.6 AUTHOR DETAILS

LIST OF TABLES

  • TABLE 1: UNITED STATES DOLLAR EXCHANGE RATE, 2016-2018
  • TABLE 2: FACTOR ANALYSIS
  • TABLE 3: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 4: SOLUTIONS: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 5: SERVICES: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 6: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 7: SERVICE PORTFOLIO MANAGEMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 8: CONFIGURATION AND CHANGE MANAGEMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 9: SERVICE DESK SOFTWARE: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 10: OPERATIONS AND PERFORMANCE MANAGEMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 11: DASHBOARD REPORTING AND ANALYTICS: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 12: CLOUD ITSM MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 13: MANAGED SERVICES: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 14: PROFESSIONAL SERVICES: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 15: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 16: SMALL AND MEDIUM-SIZED ENTERPRISES: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 17: LARGE ENTERPRISES: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 18: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 19: BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 20: GOVERNMENT AND PUBLIC SECTOR: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 21: HEALTHCARE AND LIFE SCIENCES: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 22: TELECOMMUNICATIONS: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 23: IT AND ITES: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 24: MANUFACTURING: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 25: MEDIA AND ENTERTAINMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 26: RETAIL AND CONSUMER GOODS: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 27: TRAVEL AND HOSPITALITY: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 28: OTHERS: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 29: CLOUD ITSM MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 30: NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 31: NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 32: NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 33: NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 34: NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 35: NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 36: UNITED STATES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 37: UNITES STATES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 38: CANADA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 39: CANADA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 40: EUROPE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 41: EUROPE: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 42: EUROPE: CLOUD ITSM MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 43: EUROPE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 44: EUROPE: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 45: EUROPE: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 46: UNITED KINGDOM: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 47: UNITED KINGDOM: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 48: GERMANY: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 49: GERMANY: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 50: FRANCE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 51: FRANCE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 52: ITALY: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 53: ITALY: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 54: SPAIN: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 55: SPAIN: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 56: REST OF EUROPE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 57: REST OF EUROPE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 58: ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 59: ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 60: ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 61: ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 62: ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 63: ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 64: CHINA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 65: CHINA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 66: JAPAN: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 67: JAPAN: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 68: AUSTRALIA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 69: AUSTRALIA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 70: SINGAPORE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 71: SINGAPORE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 72: INDIA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 73: INDIA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 74: REST OF ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 75: REST OF ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 76: MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 77: MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 78: MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 79: MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 80: MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 81: MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 82: SAUDI ARABIA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 83: SAUDI ARABIA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 84: UNITED ARAB EMIRATES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 85: UNITED ARAB EMIRATES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 86: QATAR: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 87: QATAR: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 88: SOUTH AFRICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 89: SOUTH AFRICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 90: REST OF MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 91: REST OF MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 92: LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 93: LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2017-2024 (USD MILLION)
  • TABLE 94: LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 95: LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 96: LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 97: LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 98: BRAZIL: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 99: BRAZIL: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 100: MEXICO: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 101: MEXICO: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 102: REST OF LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 103: REST OF LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 104: NEW PRODUCT LAUNCHES, 2018-2019
  • TABLE 105: PARTNERSHIPS, 2019
  • TABLE 106: ACQUISITIONS, 2018
  • TABLE 107: EXPANSIONS, 2018-2019

LIST OF FIGURES

  • FIGURE 1: GLOBAL CLOUD ITSM MARKET: RESEARCH DESIGN
  • FIGURE 2: CLOUD ITSM MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 3: CLOUD ITSM MARKET SNAPSHOT, 2017-2024
  • FIGURE 4: CLOUD ITSM SEGMENTS WITH THE HIGHEST GROWTH RATES DURING THE FORECAST PERIOD
  • FIGURE 5: SOLUTIONS SEGMENT TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 6: OPERATIONS AND PERFORMANCE MANAGEMENT SEGMENT TO HOLD THE LARGEST MARKET SIZE AMONG SOLUTIONS DURING THE FORECAST PERIOD
  • FIGURE 7: LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 8: IT AND ITES SEGMENT TO HAVE THE LARGEST MARKET SIZE AMONG VERTICALS BY 2024
  • FIGURE 9: NORTH AMERICA TO ACCOUNT FOR THE LARGEST MARKET SHARE IN 2019
  • FIGURE 10: FOCUS ON IMPROVING CUSTOMER EXPERIENCE AND SIMPLIFYING IT OPERATIONS WORKFLOW TO DRIVE THE ADOPTION OF CLOUD ITSM MARKET
  • FIGURE 11: SOLUTIONS SEGMENT TO ACCOUNT FOR A HIGHER MARKET SHARE DURING THE FORECAST PERIOD
  • FIGURE 12: OPERATIONS AND PERFORMANCE MANAGEMENT SEGMENT TO ACCOUNT FOR THE HIGHEST MARKET SHARE DURING THE FORECAST PERIOD
  • FIGURE 13: LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR A HIGHER MARKET SHARE DURING THE FORECAST PERIOD
  • FIGURE 14: BANKING, FINANCIAL SERVICES, AND INSURANCE SEGMENT TO HAVE ONE OF THE HIGHEST MARKET SHARES AMONG VERTICALS DURING THE FORECAST PERIOD
  • FIGURE 15: ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS IN THE NEXT 5 YEARS
  • FIGURE 16: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CLOUD ITSM MARKET
  • FIGURE 17: SERVICES SEGMENT TO GROW AT A HIGHER RATE DURING THE FORECAST PERIOD
  • FIGURE 18: SERVICE DESK SOFTWARE SEGMENT TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD
  • FIGURE 19: MANAGED SERVICES SEGMENT TO GROW AT A HIGHER RATE DURING THE FORECAST PERIOD
  • FIGURE 20: SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER RATE DURING THE FORECAST PERIOD
  • FIGURE 21: RETAIL AND CONSUMER GOODS VERTICAL TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD
  • FIGURE 22: ASIA PACIFIC TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD
  • FIGURE 23: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 24: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 25: KEY DEVELOPMENTS BY LEADING PLAYERS IN THE CLOUD ITSM MARKET DURING 2017-2019
  • FIGURE 26: GLOBAL CLOUD ITSM MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019
  • FIGURE 27: SERVICENOW: COMPANY SNAPSHOT
  • FIGURE 28: SERVICENOW: SWOT ANALYSIS
  • FIGURE 29: BMC SOFTWARE: SWOT ANALYSIS
  • FIGURE 30: CHERWELL SOFTWARE: SWOT ANALYSIS
  • FIGURE 31: CA TECHNOLOGIES: COMPANY SNAPSHOT
  • FIGURE 32: CA TECHNOLOGIES: SWOT ANALYSIS
  • FIGURE 33: HPE: COMPANY SNAPSHOT
  • FIGURE 34: HPE: SWOT ANALYSIS
  • FIGURE 35: IBM: COMPANY SNAPSHOT
  • FIGURE 36: IBM: SWOT ANALYSIS
  • FIGURE 37: CITRIX SYSTEMS: COMPANY SNAPSHOT
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