PUBLISHER: Mind Commerce | PRODUCT CODE: 1104597
PUBLISHER: Mind Commerce | PRODUCT CODE: 1104597
This unified communication and collaboration (UCC) market report evaluates the evolution of silo communications and collaboration solutions into uniform platforms. The report also analyzes each aspect of UCC technologies such as voice-based technology, video-based technology, messaging technology, collaboration technology, and mobility technology.
The report addresses important enterprise ROI areas such as application productivity improvements within industry verticals. The report also provides global and regional forecasts for each market segment within the UCC ecosystem through 2027.
UCC combines enterprise communication and collaboration tools into a single interface and management system, removing the siloed and fragmented challenges of previous solutions that otherwise caused many inefficiencies. Communications and collaboration tools assembled together emphasize real-time communication and include voice telephony, instant messaging, audio and video conferencing, content sharing, and social networking. These are combined in a manner in which they are seamless to existing systems such as email, voicemail, calendars, and scheduling.
The recent pandemic has necessitated the adoption of remote work on a wide scale, causing virtually the entire employee base of many companies to embrace an employee work-at-home operational framework. We see this impacting the long-term remote work policies of many companies, precipitating further adoption of UCC platforms and services. We expect that the ongoing impact of pandemic planning will shift businesses strategy to long-term policies that involve remote employee productivity as a core human capital management requirement. This shift will push the UCC market to grow dramatically over the next five to ten years.
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