Cover Image
Market Research Report

The future of Travel & Tourism: Technology is driving significant change growth is on the horizon

Published by MarketLine Product code 648606
Published Content info 40 Pages
Delivery time: 1-2 business days
Back to Top
The future of Travel & Tourism: Technology is driving significant change growth is on the horizon
Published: May 29, 2018 Content info: 40 Pages


Travel and tourism accounts for more than one-tenth of global GDP making it one of the most important industries there is. After a long period of fairly limited innovation the industry is experiencing a new time of significant change that is beginning to change the nature of the industry.

More than any other factor, technology is driving this change causing businesses in the industry to rethink their business model and adapt to the times to better engage with their customers. The future of the industry is going to be recognizable, but there will certainly be new types of products that take advantage of the fact that travelers are now increasingly mobile, constantly connected and demanding new and unique experiences.

Key highlights

Many have alluded to the rise of Airbnb as indicator of the end of the dominance of the big hotel chains and Airbnb has brought some changes to the industry, but ultimately the big hotel chains are growing well regardless. The future of the industry is likely to include Airbnb as a significant player that offers the most rooms, but Airbnb is best viewed as more of a marketplace for property owners than a hotel industry threat, because they operate in very different segments.

Despite this though the future of the hotel industry will require some flexibility and change on the part of the hotel industry, because there are some new requirements coming from younger generations and from business customers that want more leisure and experiences built into their hotel stay. This requires expensive redesigns of some chains if they intend to cater for this trend.

Not regarded as a market prone to sudden changes, vacations have been experiencing gradual development of late due to adjustment to developing consumer tastes. Now a growing part of the market and attracting investment, cruises are attracting new audiences. Package vacations have survived numerous dips following terror attacks around the world, and appear set to remain the mainstay of vacations.

The market is adapting to the rise in solitary travelers and continued popularity of short-term city breaks, marking a departure from the traditional two-week vacation. Those companies best able to survive the transition to modern consumer tastes stand to prosper over the long-term

The airline industry continues to experience periods of flux. Not only are flag carriers across Europe struggling to counter budget airline expansions, but consolidation could become a more prominent feature as airlines attempt to replicate the rise of profitability recorded in the United States. What leading airlines are expected to do is changing; so to is how revenues are generated. Social media and online platforms are of growing importance, inciting growth in the importance given to those areas.


  • Examine the Airline industry and how its changing to deal with difficult market conditions
  • See how the hotel market is dealing with the threats from new entrants
  • Look at the types of holidays that are popular in the travel and tourism industry today
  • Examine the opportunities for the travel insurance industry and what the future of insurance might look like

Reasons to buy

  • What are the major changes developing in the travel and tourism industry?
  • What might the future of the industry look like?
  • How are the hotels, airlines and insurance industries preparing for the future?
  • What are the big trends in the industry and what products and sales techniques are prospering?
Table of Contents
Product Code: ML00026-015

Table of Contents

  • Executive summary 2
  • Airline industry is striving for innovation amid difficult trading conditions 2
  • Hotel market not changing as dramatically as once thought 2
  • People are going on different types of vacation, changing the market 2
  • The business of selling holidays is changing 2
  • The Travel insurance industry has many options for innovation 3
  • Airline industry is striving for innovation amid difficult trading conditions 8
  • Sustainable airlines are minority in industry where margins are thin 8
  • Consolidation is reaching logical limits in United States - Europe will likely follow 9
  • Ancillary and additional charge revenue becoming more important to airline balance sheets 10
  • Online platforms now attracting large investments from leading players 11
  • Airlines are harnessing social media in bid to attract larger audience 12
  • Hotel market not changing as dramatically as once thought 14
  • The global hotels market is growing quite well driven by key trends in technology 14
  • Global occupancy rates are good particularly in Europe and Asia 15
  • The UK is about to experience a large spike in room numbers 15
  • Airbnb is a popular phenomenon, but hotels are strong regardless 16
  • Airbnb can never standardize its service the way hotels can 17
  • Airbnb is trying to move into the enormously lucrative business space 18
  • Airbnb might need to consider a substantial rewards system 19
  • There has been a boom in hotel booking websites, who have considerable power 19
  • Attracting millennials to hotels is entirely possible with some changes 20
  • People are going on different types of vacation, changing the market 22
  • Helped by growing interest from new markets, cruises are attracting enough attention for the fleet to expand 22
  • Prone to fluctuations caused by outside influences, package vacations are here to stay 23
  • More people are choosing to travel alone, changing the focus of travel and tourism market 24
  • City trips are set to dominate travel and tourism for a long time to come 25
  • The business of selling holidays is changing 27
  • Online is now the dominant method of buying and selling holidays 27
  • Tourist boards and travel companies now increasingly use Instagram to reach customers 28
  • Holidays with millennials are less traditional and tend to favor "instagramable" experiences 29
  • Prices are now similar for Instagram posts and for TV advert buys 30
  • Deploying technology to help improve and sell the holiday experience 31
  • Deploying AR and VR as a method of selling holidays and showcasing the experience 32
  • Using the Internet of things to customize and sell 32
  • The Travel insurance industry has many options for innovation 34
  • The insurance industry has been slow to evolve but is now changing significantly due to disruptors 34
  • Personalized products and increased connectivity are a boost to convenience 34
  • Full automation is a prime example of how costs savings can be made 34
  • Big data is changing how insurers do business, allowing better fraud detection and tailoring policies to individual consumers 35
  • The development of flight delay policies is a major benefit 37
  • The nature of the travel insurer is going to change 38
  • Key Findings 40
  • Appendix 41
  • Sources 41
  • Further Reading 41
  • Ask the analyst 42
  • About MarketLine 42
  • Disclaimer 42
Back to Top