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Market Research Report

BPO Services Global Group of Eight (G8) Industry Guide 2014-2023

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BPO Services Global Group of Eight (G8) Industry Guide 2014-2023
Published: May 27, 2020 Content info: 192 Pages
Description

Summary

The G8 BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2014-18, and forecast to 2023). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Essential resource for top-line data and analysis covering the G8 bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.

Key Highlights

The G8 countries contributed $1,57,005.3 million in 2018 to the global bpo services industry, with a compound annual growth rate (CAGR) of 2.7% between 2014 and 2018. The G8 countries are expected to reach a value of $2,57,925.8 million in 2023, with a CAGR of 10.4% over the 2018-23 period.

Among the G8 nations, the US is the leading country in the bpo services industry, with market revenues of $89,146.4 million in 2018. This was followed by Japan and the UK, with a value of $16,770.6 and $12,916.4 million, respectively.

The US is expected to lead the bpo services industry in the G8 nations with a value of $1,41,121.6 million in 2016, followed by Japan and Germany with expected values of $28,023.3 and $23,050.3 million, respectively.

Scope

  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the G8 bpo services market
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the G8 bpo services market
  • Leading company profiles reveal details of key bpo services market players' G8 operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the G8 bpo services market with five year forecasts
  • Compares data from the US, Canada, Germany, France, UK, Italy, Russia and Japan, alongside individual chapters on each country
  • Reasons to Buy
  • What was the size of the G8 bpo services market by value in 2018?
  • What will be the size of the G8 bpo services market in 2023?
  • What factors are affecting the strength of competition in the G8 bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up the G8 bpo services market?
Table of Contents
Product Code: MLIG190074-02

Table of Contents

1 Introduction

  • 1.1. What is this report about?
  • 1.2. Who is the target reader?
  • 1.3. How to use this report
  • 1.4. Definitions

2 Group of Eight (G8) BPO Services

  • 2.1. Industry Outlook

3 BPO Services in Canada

  • 3.1. Market Overview
  • 3.2. Market Data
  • 3.3. Market Segmentation
  • 3.4. Market outlook
  • 3.5. Five forces analysis
  • 3.6. Macroeconomic Indicators

4 BPO Services in France

  • 4.1. Market Overview
  • 4.2. Market Data
  • 4.3. Market Segmentation
  • 4.4. Market outlook
  • 4.5. Five forces analysis
  • 4.6. Macroeconomic Indicators

5 BPO Services in Germany

  • 5.1. Market Overview
  • 5.2. Market Data
  • 5.3. Market Segmentation
  • 5.4. Market outlook
  • 5.5. Five forces analysis
  • 5.6. Macroeconomic Indicators

6 BPO Services in Italy

  • 6.1. Market Overview
  • 6.2. Market Data
  • 6.3. Market Segmentation
  • 6.4. Market outlook
  • 6.5. Five forces analysis
  • 6.6. Macroeconomic Indicators

7 BPO Services in Japan

  • 7.1. Market Overview
  • 7.2. Market Data
  • 7.3. Market Segmentation
  • 7.4. Market outlook
  • 7.5. Five forces analysis
  • 7.6. Macroeconomic Indicators

8 BPO Services in Russia

  • 8.1. Market Overview
  • 8.2. Market Data
  • 8.3. Market Segmentation
  • 8.4. Market outlook
  • 8.5. Five forces analysis
  • 8.6. Macroeconomic Indicators

9 BPO Services in The United Kingdom

  • 9.1. Market Overview
  • 9.2. Market Data
  • 9.3. Market Segmentation
  • 9.4. Market outlook
  • 9.5. Five forces analysis
  • 9.6. Macroeconomic Indicators

10 BPO Services in The United States

  • 10.1. Market Overview
  • 10.2. Market Data
  • 10.3. Market Segmentation
  • 10.4. Market outlook
  • 10.5. Five forces analysis
  • 10.6. Macroeconomic Indicators

11 Company Profiles

  • 11.1. Accenture plc
  • 11.2. Infosys Limited
  • 11.3. CGI Group Inc.
  • 11.4. SYNNEX Corporation
  • 11.5. HCL Technologies Limited
  • 11.6. Bertelsmann SE & Co. KGaA
  • 11.7. Teleperformance SE
  • 11.8. NCR Corporation

11.9. ISS AS

  • 11.10. BDO Unicon AO
  • 11.11. TMF Group Holding B.V.
  • 11.12. Capgemini SE
  • 11.13. Capita plc
  • 11.14. Cognizant Technology Solutions Corp

12 Appendix

  • 12.1. Methodology
  • 12.2. About MarketLine

List of Tables

  • Table 1: G8 BPO Services industry, revenue($m), 2014-23
  • Table 2: G8 BPO Services industry, revenue by country ($m), 2014-18
  • Table 3: G8 BPO Services industry forecast, revenue by country ($m), 2018-23
  • Table 4: Canada bpo services market value: $ million, 2014-18
  • Table 5: Canada bpo services market category segmentation: $ million, 2018
  • Table 6: Canada bpo services market geography segmentation: $ million, 2018
  • Table 7: Canada bpo services market value forecast: $ million, 2018-23
  • Table 8: Canada size of population (million), 2014-18
  • Table 9: Canada gdp (constant 2005 prices, $ billion), 2014-18
  • Table 10: Canada gdp (current prices, $ billion), 2014-18
  • Table 11: Canada inflation, 2014-18
  • Table 12: Canada consumer price index (absolute), 2014-18
  • Table 13: Canada exchange rate, 2014-18
  • Table 14: France bpo services market value: $ million, 2014-18
  • Table 15: France bpo services market category segmentation: $ million, 2018
  • Table 16: France bpo services market geography segmentation: $ million, 2018
  • Table 17: France bpo services market value forecast: $ million, 2018-23
  • Table 18: France size of population (million), 2014-18
  • Table 19: France gdp (constant 2005 prices, $ billion), 2014-18
  • Table 20: France gdp (current prices, $ billion), 2014-18
  • Table 21: France inflation, 2014-18
  • Table 22: France consumer price index (absolute), 2014-18
  • Table 23: France exchange rate, 2014-18
  • Table 24: Germany bpo services market value: $ million, 2014-18
  • Table 25: Germany bpo services market category segmentation: $ million, 2018
  • Table 26: Germany bpo services market geography segmentation: $ million, 2018
  • Table 27: Germany bpo services market value forecast: $ million, 2018-23
  • Table 28: Germany size of population (million), 2014-18
  • Table 29: Germany gdp (constant 2005 prices, $ billion), 2014-18
  • Table 30: Germany gdp (current prices, $ billion), 2014-18
  • Table 31: Germany inflation, 2014-18
  • Table 32: Germany consumer price index (absolute), 2014-18
  • Table 33: Germany exchange rate, 2014-18
  • Table 34: Italy bpo services market value: $ million, 2014-18
  • Table 35: Italy bpo services market category segmentation: $ million, 2018
  • Table 36: Italy bpo services market geography segmentation: $ million, 2018
  • Table 37: Italy bpo services market value forecast: $ million, 2018-23
  • Table 38: Italy size of population (million), 2014-18
  • Table 39: Italy gdp (constant 2005 prices, $ billion), 2014-18
  • Table 40: Italy gdp (current prices, $ billion), 2014-18
  • Table 41: Italy inflation, 2014-18
  • Table 42: Italy consumer price index (absolute), 2014-18
  • Table 43: Italy exchange rate, 2014-18
  • Table 44: Japan bpo services market value: $ million, 2014-18
  • Table 45: Japan bpo services market category segmentation: $ million, 2018
  • Table 46: Japan bpo services market geography segmentation: $ million, 2018
  • Table 47: Japan bpo services market value forecast: $ million, 2018-23
  • Table 48: Japan size of population (million), 2014-18
  • Table 49: Japan gdp (constant 2005 prices, $ billion), 2014-18
  • Table 50: Japan gdp (current prices, $ billion), 2014-18

List of Figures

  • Figure 1: G8 BPO Services industry, revenue($m), 2014-23
  • Figure 2: G8 BPO Services industry, revenue by country (%), 2018
  • Figure 3: G8 BPO Services industry, revenue by country ($m), 2014-18
  • Figure 4: G8 BPO Services industry forecast, revenue by country ($m), 2018-23
  • Figure 5: Canada bpo services market value: $ million, 2014-18
  • Figure 6: Canada bpo services market category segmentation: % share, by value, 2018
  • Figure 7: Canada bpo services market geography segmentation: % share, by value, 2018
  • Figure 8: Canada bpo services market value forecast: $ million, 2018-23
  • Figure 9: Forces driving competition in the bpo services market in Canada, 2018
  • Figure 10: Drivers of buyer power in the bpo services market in Canada, 2018
  • Figure 11: Drivers of supplier power in the bpo services market in Canada, 2018
  • Figure 12: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2018
  • Figure 13: Factors influencing the threat of substitutes in the bpo services market in Canada, 2018
  • Figure 14: Drivers of degree of rivalry in the bpo services market in Canada, 2018
  • Figure 15: France bpo services market value: $ million, 2014-18
  • Figure 16: France bpo services market category segmentation: % share, by value, 2018
  • Figure 17: France bpo services market geography segmentation: % share, by value, 2018
  • Figure 18: France bpo services market value forecast: $ million, 2018-23
  • Figure 19: Forces driving competition in the bpo services market in France, 2018
  • Figure 20: Drivers of buyer power in the bpo services market in France, 2018
  • Figure 21: Drivers of supplier power in the bpo services market in France, 2018
  • Figure 22: Factors influencing the likelihood of new entrants in the bpo services market in France, 2018
  • Figure 23: Factors influencing the threat of substitutes in the bpo services market in France, 2018
  • Figure 24: Drivers of degree of rivalry in the bpo services market in France, 2018
  • Figure 25: Germany bpo services market value: $ million, 2014-18
  • Figure 26: Germany bpo services market category segmentation: % share, by value, 2018
  • Figure 27: Germany bpo services market geography segmentation: % share, by value, 2018
  • Figure 28: Germany bpo services market value forecast: $ million, 2018-23
  • Figure 29: Forces driving competition in the bpo services market in Germany, 2018
  • Figure 30: Drivers of buyer power in the bpo services market in Germany, 2018
  • Figure 31: Drivers of supplier power in the bpo services market in Germany, 2018
  • Figure 32: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2018
  • Figure 33: Factors influencing the threat of substitutes in the bpo services market in Germany, 2018
  • Figure 34: Drivers of degree of rivalry in the bpo services market in Germany, 2018
  • Figure 35: Italy bpo services market value: $ million, 2014-18
  • Figure 36: Italy bpo services market category segmentation: % share, by value, 2018
  • Figure 37: Italy bpo services market geography segmentation: % share, by value, 2018
  • Figure 38: Italy bpo services market value forecast: $ million, 2018-23
  • Figure 39: Forces driving competition in the bpo services market in Italy, 2018
  • Figure 40: Drivers of buyer power in the bpo services market in Italy, 2018
  • Figure 41: Drivers of supplier power in the bpo services market in Italy, 2018
  • Figure 42: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2018
  • Figure 43: Factors influencing the threat of substitutes in the bpo services market in Italy, 2018
  • Figure 44: Drivers of degree of rivalry in the bpo services market in Italy, 2018
  • Figure 45: Japan bpo services market value: $ million, 2014-18
  • Figure 46: Japan bpo services market category segmentation: % share, by value, 2018
  • Figure 47: Japan bpo services market geography segmentation: % share, by value, 2018
  • Figure 48: Japan bpo services market value forecast: $ million, 2018-23
  • Figure 49: Forces driving competition in the bpo services market in Japan, 2018
  • Figure 50: Drivers of buyer power in the bpo services market in Japan, 2018
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