Market Research Report
Digital Identity Services
|Published by||Mobile Market Development Ltd||Product code||899321|
|Published||Content info||40 Pages
Delivery time: 1-2 business days
|Digital Identity Services|
|Published: August 1, 2019||Content info: 40 Pages||
Digital identities enable participation in the digital economy, ensuring that transacting parties can be certain of who they are transacting with - in order to encourage further interactions.
An identity can be described as a set of attributes related to an entity. Validation of these attributes in the physical context is usually achieved by producing physical evidence (e.g. a passport), but in the digital context this becomes more complex. A digital identity is one that can be remotely authenticated, over digital channels.
Digital identity service providers are businesses that can provide this authentication on behalf of a third party (i.e. the relying party). Identity services can include not only providing user authentication, but complementary services such as facilitating consent-based information sharing and securing authorisations to enable functions or service access.
MNOs have assets and capabilities that can be leveraged to become digital identity service providers. These include:
Digital identity services are a two-sided market opportunity, the key stakeholders being consumers and relying parties.
Relying parties are typically looking for identity services that offer a higher level of reliability (assurance) than popular self-asserted identity mechanisms (e.g. self-determined usernames and passwords that may have been reused multiple times). They want to authenticate users in a way that is efficient and convenient for the consumer and the business, minimising the complexities of customer registration, identity verification processes and issues with data protection and privacy.
Consumers want to use digital identities to improve their customer experience (e.g. to simplify login processes), while being assured of secure access, privacy safeguards and data protection.
MNO digital identity services must meet these stakeholder requirements (at a minimum) in order to unlock the potential for new revenue streams (e.g. from relying parties) and provide routes to new value-added services (e.g. by leveraging related customer insights).
The subject of digital identities was first introduced in Mobile Market Development's MWP report Digital Identity: Commercial Opportunities for MNOs (November 2013). This report looks at the current understanding of the digital identity opportunity (six years on), the foundations of digital identity services and how operators are participating in the provision of digital identity services in order to arrive at recommendations for operators considering their strategies in this regard.
Subsequent to this introduction, the remainder of the report is arranged in the following sections:
The report concludes with a summary of the main findings and recommendations for operators who developing their approach to digital identity services.