Market Research Report
CX & CRM Innovation: Best Practice Cases Review
|Published by||Mobile Market Development Ltd||Product code||919845|
|Published||Content info||33 Pages
Delivery time: 1-2 business days
|CX & CRM Innovation: Best Practice Cases Review|
|Published: December 23, 2019||Content info: 33 Pages||
The provision of excellent customer experience (CX) has become an important differentiator for MNOs operating in saturated and highly competitive markets. An important part of providing an excellent customer experience is effective CRM that streamlines the delivery of services while providing MNOs with valuable data on customer behaviours and expectations.
This report provides an overview of best practice in providing a good CX and developments in capabilities of CRM with the use of, e.g. machine Learning (ML) and artificial intelligence (AI).
Companies: AT&T, Cricket, KDDI, Dialog Axiata, Globe, MTN Cameroon, Safaricom, Swisscom, Nokia, Google, IPsoft, Salesforce, Cogita, Amdocs, Adobe, Accenture, Vodafone, Cloudera, Telegram, Facebook Messenger, Telkom Kenya, Adobe Sensei, Adobe Cloud.
Countries: Cameroon, Sri Lanka, Japan, Kenya, Phillipines, Switzerland, US, Nigeria, South Africa.