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Australia E-commerce Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

Published: | Mordor Intelligence Pvt Ltd | 100 Pages | Delivery time: 2-3 business days


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Australia E-commerce Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)
Published: June 1, 2022
Mordor Intelligence Pvt Ltd
Content info: 100 Pages
Delivery time: 2-3 business days
  • Description
  • Table of Contents

The Australia E-commerce market is expected to register a CAGR of 13.7% during the period 2022-2027. The Australia E-commerce market is primarily driven by the strong internet penetration, shoppers' confidence, and comfort with buying online in the country.

Key Highlights

  • Australia is closer to where many of the global E-commerce leaders were pre-pandemic but still lags in purchase frequency. However, in the past few years, online spending and high-frequency buying have gained momentum in the region, which is expected to drive the market in the coming years.
  • Moreover, consumer behavior and confidence in online purchasing are further driving the market in the region. E-commerce players in the region need to know every detail of their products and provide thorough information, supported by images, video, or virtual reality, to attract consumers. A variety of payment options, competitive shipping, and a range of delivery choices also provide customers with the flexibility they're seeking.
  • According to Australia Post, 48.8% of all online payments are made via PayPal. Debit and credit cards account for 39.9% of online payments. The fastest-growing segment is the buy now pay later market, accounting for 6.7% of online transactions. The most well-known provider in this segment is AfterPay.
  • Mobile commerce represents a major opportunity in the Australia E-commerce market. With mobile penetration close to 100%, mobile payments and purchasing are effective strategies for all E-commerce players. As per a recent report by PayPal, 26.4% of all E-commerce transactions occur via mobile phone, representing a 28.8% year-on-year increase and dwarfing transactions made over laptops and desktops, which have been shrinking over the last couple of years.
  • E-commerce market players need to face the challenge of embedding sustainable practices that span the entire supply chain from product development right through to recycling options at the product's end of life. Many retailers are taking innovative approaches to this, including Designerex, a peer-to-peer designer clothing rental service, which is working to reduce the impact of fast fashion and facilitate a circular economy.
  • The COVID-19 pandemic has brought a permanent shift in consumer buying behavior from in-store to online shopping, which has accelerated the E-commerce market in the region. The convenience brought by E-Commerce through home deliveries is expected to gain popularity, reach broader audiences, and increase sales for retailers in the years to come.

Key Market Trends

Rise in Purchase Frequency and Online Spending

  • As reported by Australia Post, more Aussies are shopping online, with four-in-five households, 81% buying something online at some point during the year. Aussie shoppers spent an incredible USD 62.3 billion on online physical goods in 2021. Such high grossing in online sales indicates the country's rising interest in e-commerce.
  • Furthermore, the report outlined the growth in spending on online physical goods was strong in 2021, at 23.4% year on year. This growth is primarily due to the new habits that have formed since the onset of the pandemic. Ongoing restrictions further strengthened this growth and encouraged shoppers to continue to buy online more frequently.
  • Australia outperforms other countries in the number of consumers shopping online at least once a month. Furthermore, the rise in digital advertising by E-commerce companies through social media platforms is further increasing online spending and generating more product sales. With extensive shopping experience, technology-savvy shoppers are on-trend and knowledgeable. They are more likely to value efficiency and purchase from digital native retailers to get detailed product information and better customer service.
  • As reported by Australia Post, as the popularity of online shopping continues to grow, so too does the number of online purchases made, with national year-on-year growth of 12.3% in 2021. An astounding 73.1% more purchases were made online in 2021 compared to 2019, demonstrating the significant change in shopper behavior over the past two years. Metro areas have experienced more restrictions due to the pandemic and, as a result, have seen slightly higher growth than regional. Households in inner regional areas contributed the most online purchase growth.
  • All of the aforementioned factors are further expected to fuel the E-commerce market in the region over the forecast period

Fashion and Apparel Segment is Expected to grow significantly

  • The fashion and apparel segment is anticipated to witness significant growth. This growth is primarily governed by the athleisure and footwear sales, with both of these sub-categories seeing a significant increase through July and August.
  • Moreover, Cyber Week saw the most significant uplift in purchases of fashion and apparel products as people made a jump start on Christmas shopping and bagged bargains as they prepared for the busy party season. Apart from actively participating in sales events such as Black Friday and Prime Day, some online retailers adopted new technology to provide a better customer experience throughout the online shopping journey.
  • Moreover, with high smartphone and internet penetration, brand-building over paid ads through social media platforms and short videos further attracts consumers to buy fashion and apparel products through online channels in the region.
  • Consumers in the region have become increasingly conscious of how their online shopping habits impact the environment; they're beginning to seek out retailers taking steps to reduce their carbon footprint. Australian shoppers mainly prefer sustainable products in fashion, apparel, grocery, and beauty products. Furthermore, the region's younger generation demands a strong position on social and environmental issues such as sustainability. Many market players in the region started sustainable practices to gain new consumers and market share in the region, which is further expected to grow the E-commerce market.
  • All mentioned factors are further expected to boost the E-commerce sales of fashion and apparel products over the forecast period.

Competitive Landscape

The Australia E-commerce market is fragmented in nature because of the high competitive rivalry among major market players. Major market players in Australia's E-commerce market are opting for expansion and partnerships as well as launching new products to gain market share. Some of the major market players in the region are eBay Australia Pty Ltd., Amazon Commercial Services Pty,, and Woolworths among others.

  • March 2022 - Amazon Australia announced the construction of its first sort center facility in the country commenced in Melbourne. The 15,600sqm operations facility will open this year at Goodman Group's new Amaroo Business Park in Craigieburn. The purpose-built sort center located in the north of Melbourne will enhance the company's delivery speed for customers across the country.
  • March 2022 - Online retailer MyDeal launched a new global activities marketplace called in Australia. The new website will utilize MyDeal's proprietary marketplace technology and existing 1 million active customer base to offer a one-stop shopping experience for activities and experiences for locals. The company also plans to expand operations to New Zealand in the first half of the calendar year and then move to offshore markets like the UK and US.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support
Product Code: 90703



  • 1.1 Study Assumptions and Market Defination
  • 1.2 Scope of the Study




  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Buyers/Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Key Market Trends and Share of E-commerce of Total Retail Sector
  • 4.4 Impact of COVID-19 on the E-commerce Sales


  • 5.1 Market Drivers
    • 5.1.1 Rise in Purchase Frequency and Online Spending
    • 5.1.2 Rising Adoption of Click and Collect Services
  • 5.2 Market Challenges
    • 5.2.1 Challenges related to the adoption of Sustainable Practices
  • 5.3 Analysis of Key Demographic Trends and Patterns Related to E-commerce Industry in Australia (Coverage to Include Population, Internet Penetration, E-commerce Penetration, Age & Income etc.)
  • 5.4 Analysis of the Key Modes of Transaction in the E-commerce Industry in Australia (Coverage to Include Prevalent Modes of Payment Such as Cash, Card, Bank Transfer, Wallets, etc.)
  • 5.5 Analysis of Cross-Border E-commerce Industry in Australia (Current Market Value of Cross-border & Key Trends)
  • 5.6 Current Positioning of Australia in the E-commerce Industry in Asia Pacific


  • 6.1 By B2C E-commerce
    • 6.1.1 Market Size (GMV) for the Period of 2017-2027
    • 6.1.2 Market Segmentation - by Application
      • Beauty and Personal Care
      • Consumer Electronics
      • Fashion and Apparel
      • Food and Beverages
      • Furniture and Home
      • Others (Toys, DIY, Media, etc.)
  • 6.2 By B2B E-commerce
    • 6.2.1 Market Size for the Period of 2017-2027


  • 7.1 Company Profiles
    • 7.1.1 eBay Australia Pty Ltd
    • 7.1.2 Amazon Commercial Services Pty
    • 7.1.3
    • 7.1.4 Woolworths
    • 7.1.5 Coles
    • 7.1.6 MyDeal
    • 7.1.7 JB HI-FI
    • 7.1.8 BigCommerce
    • 7.1.9 Gumutree Australia
    • 7.1.10 Big W
    • 7.1.11 Kmart Australia

8 Investment Analysis

9 Future Outlook of the Market