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Market Research Report

Asia Pacific Speech Analytics Market - By Type of Deployment (On Premise, On Demand), Type of Solution, Industry, Countries, Trends, Forecast - (2017 - 2022)

Published by Mordor Intelligence LLP Product code 546607
Published Content info 103 Pages
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Asia Pacific Speech Analytics Market - By Type of Deployment (On Premise, On Demand), Type of Solution, Industry, Countries, Trends, Forecast - (2017 - 2022)
Published: January 23, 2017 Content info: 103 Pages
Description

The Asia Pacific Speech Analytics market is valued at USD XX.XX billion in 2016 and is expected to reach a value of USD XX.XX billion by the end of 2022, growing at a projected CAGR of XX.XX% during the forecast period of 2017 - 2022. Speech analytics technology consists of the speech engine, analysis and indexing, query engine, search engine, dashboards, and reports that provide real-time analytics to clients for efficient and quick decision-making. The accuracy of the search results from these approaches is what matters to the user in the end when different speech systems are used for this purpose. Speech analytics provides advanced functionality that is of the utmost important to most of the businesses across regions. The speech analytics systems are built keeping the business user in mind. The data obtained from this could be used to derive desirable trends for improving upon the existing customer services.

Customer satisfaction is key to the success of any enterprise. The focus is now on customer-centric strategies as customers are now more informed. The growth of call centers and more interaction with customers in the form of e-mails and newsletters are a part of this strategy. Interaction with customers is an essential part of an organization. Speech analytics helps in analyzing these interactions over calls and bring out useful information to identify and prioritize the issues that have to be resolved. These solutions are being deployed across diverse industry verticals with enterprises realizing the benefits of the same. Vendors too are adding different features to meet the requirement of enterprises.

Asia-Pacific Speech Analytics Market-Market Dynamics

Asia-Pacific is one of the big markets for call center operations. Companies from other countries have opened offices in this region and many local companies have started catering to markets in other regions. The workforce present in this region is highly literate and for many companies, it is cheaper to have operations in this region compared to others. These increasing call center operations in this area will benefit the Asia-Pacific speech analytics market.

Drivers

The factors driving the demand growth of the speech analytics market are:

Growing focus on customer satisfaction

Increasing adoption of analytical solutions by the agencies and corporates

Increase in the number of call centers set up in most of the emerging nations

Restraints

Some of the factors that could possibly hinder the growth of this market could be the error-prone nature of the systems and the lack of awareness of the various solutions that the speech analytics tools could provide.

Some of the major vendors mentioned in the report are:

Avaya

Callminer

HP Autonomy

Nexidia

Nice

Verint

What the Report Offers

Asia-Pacific speech analytics market overview and in-depth analysis with its applications in the industry and information on drivers and restraints.

Identification of factors responsible for changing the market scenario, rising prospective opportunities and identification of key companies that can influence the market on a global and regional scale.

Extensively researched competitive landscape with profiles of major companies along with their market share.

A comprehensive list of key market players along with the analysis of their current strategic interests and key financial information.

Table of Contents

Table of Contents

1. Introduction

  • 1.1 Key Deliverables of the Study
  • 1.2 Study Assumptions
  • 1.3 Research Methodology
  • 1.4 Key Findings of the Study

2. Executive Summary

3. Market Dynamics

  • 3.1 Market Overview
  • 3.2 Factors Driving the Market
    • 3.2.1 Growing Focus on Customer Satisfaction
    • 3.2.2 Increasing Adoption of Analytical Solutions
    • 3.2.3 Growing Number of Call Centers in Emerging Economies
  • 3.3 Factors Restraining the Market
    • 3.3.1 Error-Prone Systems
    • 3.3.2 Lack of Awareness of These Solutions
  • 3.4 Industry Value Chain Analysis
  • 3.5 Industry Attractiveness - Porter's Five Forces
    • 3.5.1 Bargaining Power of Suppliers
    • 3.5.2 Bargaining Power of Consumers
    • 3.5.3 Threat of New Entrants
    • 3.5.4 Threat of Substitute Products or Services
    • 3.5.5 Competitive Rivalry among Existing Competitors

4. Technology Overview

  • 4.1 Technology Snapshot
  • 4.2 Features Present in Speech Analytics Solutions
    • 4.2.1 Phonetic Indexing
    • 4.2.2 Speech-To-Text Transcription
    • 4.2.3 Speaker Separation
    • 4.2.4 Talk-over Analytics
    • 4.2.5 Emotion Detection
  • 4.3 Types of Speech Analytics Solutions
    • 4.3.1 Speech Engine
    • 4.3.2 Analysis and Indexing
    • 4.3.3 Query Engine
    • 4.3.4 Search Engine
    • 4.3.5 Dashboards and Reports
  • 4.4 New Developments in Speech Analytics

5. Speech Analytics Market Segmented by Type of Deployment

  • 5.1 On-Premise
  • 5.2 On-Demand

6. Speech Analytics Market Segmented By Type of Solution

  • 6.1 Speech Engine
  • 6.2 Analysis and Indexing
  • 6.3 Query Engine
  • 6.4 Search Engine
  • 6.5 Dashboards and Reports

7. Speech Analytics Market Segmented by End-user Industry

  • 7.1 Retail
  • 7.2 Banking
  • 7.3 Manufacturing
  • 7.4 Communications
  • 7.5 Travel and Transport
  • 7.6 Professional Services
  • 7.7 Energy
  • 7.8 Healthcare
  • 7.9 Government
  • 7.10 Entertainment and Media
  • 7.11 Others

8. Speech Analytics Market Segmented by Country

  • 8.1 China
  • 8.2 Japan
  • 8.3 India
  • 8.4 South Korea
  • 8.5 Others

9. Speech Analytics Market by Size of Organization

  • 9.1 Small
  • 9.2 Medium
  • 9.3 Large

10. Vendor Market Share Analysis

11. Competitive Intelligence and Profiles of Speech Analytics Vendors

  • 11.1 Verint
    • 11.1.1 Overview
    • 11.1.2 Major Products and Services
    • 11.1.3 Financials
    • 11.1.4 Recent Developments
  • 11.2 Nice
    • 11.2.1 Overview
    • 11.2.2 Major Products and Services
    • 11.2.3 Financials
    • 11.2.4 Recent Developments
  • 11.3 Nexidia Inc.
    • 11.3.1 Overview
    • 11.3.2 Major Products and Services
    • 11.3.3 Financials
    • 11.3.4 Recent Developments
  • 11.4 Avaya Inc.
    • 11.4.1 Overview
    • 11.4.2 Major Products and Services
    • 11.4.3 Financials
    • 11.4.4 Recent Developments
  • 11.5 HP Autonomy
    • 11.5.1 Overview
    • 11.5.2 Major Products and Services
    • 11.5.3 Financials
    • 11.5.4 Recent Developments
  • 11.6 CallMiner
    • 11.6.1 Overview
    • 11.6.2 Major Products and Services
    • 11.6.3 Financials
    • 11.6.4 Recent Developments
  • 11.7 Genesys
    • 11.7.1 Overview
    • 11.7.2 Major Products and Services
    • 11.7.3 Financials
    • 11.7.4 Recent Developments
  • 11.8 Interactive Intelligence Inc.
    • 11.8.1 Overview
    • 11.8.2 Major Products and Services
    • 11.8.3 Financials
    • 11.8.4 Recent Developments
  • 11.9 Mattersight Corporation
    • 11.9.1 Overview
    • 11.9.2 Major Products and Services
    • 11.9.3 Financials
    • 11.9.4 Recent Developments
  • 11.10 AVOKE Analytics
    • 11.10.1 Overview
    • 11.10.2 Major Products and Services
    • 11.10.3 Financials
    • 11.10.4 Recent Developments
  • 11.11 Sabio
    • 11.11.1 Overview
    • 11.11.2 Major Products and Services
    • 11.11.3 Financials
    • 11.11.4 Recent Developments

12. Investment Analysis

  • 12.1 Recent Mergers & Acquisitions
  • 12.2 Investor Outlook

13. Future of Asia-Pacific Speech Analytics Market

Europe Speech Analytics Market

1. Introduction

  • 1.1 Key Deliverables of the Study
  • 1.2 Study Assumptions
  • 1.3 Research Methodology
  • 1.4 Key Findings of the Study

2. Executive Summary

3. Market Dynamics

  • 3.1 Market Overview
  • 3.2 Factors Driving the Market
    • 3.2.1 Growing Focus on Customer Satisfaction
    • 3.2.2 Increasing Adoption of Analytical Solutions
  • 3.3 Factors Restraining the Market
    • 3.3.1 Error-Prone Systems
    • 3.3.2 Lack of Awareness of These Solutions
  • 3.4 Industry Value Chain Analysis
  • 3.5 Industry Attractiveness - Porter's Five Forces
    • 3.5.1 Bargaining Power of Suppliers
    • 3.5.2 Bargaining Power of Consumers
    • 3.5.3 Threat of New Entrants
    • 3.5.4 Threat of Substitute Products or Services
    • 3.5.5 Competitive Rivalry among Existing Competitors

4. Technology Overview

  • 4.1 Technology Snapshot
  • 4.2 Features Present in Speech Analytics Solutions
    • 4.2.1 Phonetic Indexing
    • 4.2.2 Speech-To-Text Transcription
    • 4.2.3 Speaker Separation
    • 4.2.4 Talk-over Analytics
    • 4.2.5 Emotion Detection
  • 4.3 Types of Speech Analytics Solutions
    • 4.3.1 Speech Engine
    • 4.3.2 Analysis and Indexing
    • 4.3.3 Query Engine
    • 4.3.4 Search Engine
    • 4.3.5 Dashboards and Reports
  • 4.4 New Developments in Speech Analytics

5. Speech Analytics Market Segmented by Type of Deployment

  • 5.1 On-Premise
  • 5.2 On-Demand

6. Speech Analytics Market Segmented By Type of Solution

  • 6.1 Speech Engine
  • 6.2 Analysis and Indexing
  • 6.3 Query Engine
  • 6.4 Search Engine
  • 6.5 Dashboards and Reports

7. Speech Analytics Market Segmented by End-user Industry

  • 7.1 Retail
  • 7.2 Banking
  • 7.3 Manufacturing
  • 7.4 Communications
  • 7.5 Travel and Transport
  • 7.6 Professional Services
  • 7.7 Energy
  • 7.8 Healthcare
  • 7.9 Government
  • 7.10 Entertainment and Media
  • 7.11 Others

8. Speech Analytics Market Segmented by Country

  • 8.1 United Kingdom
  • 8.2 France
  • 8.3 Germany
  • 8.4 Russia
  • 8.5 Others

9. Speech Analytics Market by Size of Organization

  • 9.1 Small
  • 9.2 Medium
  • 9.3 Large

10. Vendor Market Share Analysis

11. Competitive Intelligence and Profiles of Speech Analytics Vendors

  • 11.1 Verint
    • 11.1.1 Overview
    • 11.1.2 Major Products and Services
    • 11.1.3 Financials
    • 11.1.4 Recent Developments
  • 11.2 Nice
    • 11.2.1 Overview
    • 11.2.2 Major Products and Services
    • 11.2.3 Financials
    • 11.2.4 Recent Developments
  • 11.3 Nexidia Inc.
    • 11.3.1 Overview
    • 11.3.2 Major Products and Services
    • 11.3.3 Financials
    • 11.3.4 Recent Developments
  • 11.4 Avaya Inc.
    • 11.4.1 Overview
    • 11.4.2 Major Products and Services
    • 11.4.3 Financials
    • 11.4.4 Recent Developments
  • 11.5 HP Autonomy
    • 11.5.1 Overview
    • 11.5.2 Major Products and Services
    • 11.5.3 Financials
    • 11.5.4 Recent Developments
  • 11.6 CallMiner
    • 11.6.1 Overview
    • 11.6.2 Major Products and Services
    • 11.6.3 Financials
    • 11.6.4 Recent Developments
  • 11.7 Genesys
    • 11.7.1 Overview
    • 11.7.2 Major Products and Services
    • 11.7.3 Financials
    • 11.7.4 Recent Developments
  • 11.8 Interactive Intelligence Inc.
    • 11.8.1 Overview
    • 11.8.2 Major Products and Services
    • 11.8.3 Financials
    • 11.8.4 Recent Developments
  • 11.9 Mattersight Corporation
    • 11.9.1 Overview
    • 11.9.2 Major Products and Services
    • 11.9.3 Financials
    • 11.9.4 Recent Developments
  • 11.10 AVOKE Analytics
    • 11.10.1 Overview
    • 11.10.2 Major Products and Services
    • 11.10.3 Financials
    • 11.10.4 Recent Developments
  • 11.11 Sabio
    • 11.11.1 Overview
    • 11.11.2 Major Products and Services
    • 11.11.3 Financials
    • 11.11.4 Recent Developments

12. Investment Analysis

  • 12.1 Recent Mergers & Acquisitions
  • 12.2 Investor Outlook

13. Future of Europe Speech Analytics Market

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