Market Research Report
Robotic Process Automation for Digital Utilities
|Published by||Navigant Research||Product code||698978|
|Published||Content info||38 Pages; 14 Tables, Charts & Figures
Delivery time: 1-2 business days
|Robotic Process Automation for Digital Utilities|
|Published: September 12, 2018||Content info: 38 Pages; 14 Tables, Charts & Figures||
Many utilities have begun deploying robotic process automation (RPA) software to cut costs. RPA can deliver operational efficiency by automating manual, repeatable, and rules-based business processes, which are commonly found in back offices and customer contact centers. An inability to integrate legacy applications is the typical cause of many of these process inefficiencies, but RPA can also be used to monitor signals and alarms from operational control systems such as SCADA. Once processes become automated, the staff that used to perform these tasks can focus on more valuable processes, be trained in new areas, or be taken out of the business.
RPA promises to significantly improve the operational efficiency of a utility, but it comes with its own set of issues. Rapid developments in RPA technology, in particular the convergence of RPA with artificial intelligence (AI), can confuse those new to the subject. Additionally, a tactical approach to RPA can create automation silos that fail to scale or fully leverage value for all lines of business. More value can be lost if companies focus heavily on the cost efficiency aspects of automation. Too often, companies fail to recognize the growth opportunities that RPA offers.
This Navigant Research report discusses potential use cases across the utility value chain, including within the contact center, in the back office, and in field operations. The study discusses adoption trends and how market structures affect the rate at which RPA is being adopted and the use cases for which it is deployed. Global market forecasts, broken out by segment, use case, and region, extend through 2027. The report also examines two uses cases from the UK-one of an electricity supplier and the other a water utility-to give readers a more in-depth insight into what different companies are doing with RPA.