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Market Research Report

Managed Services: Smart Metering-as-a-Service (2018 - 2027)

Published by Northeast Group, LLC Product code 656662
Published Content info 95 Pages PDF, 25 Pages Executive Summary Presentation + Dataset in Excel
Delivery time: 1-2 business days
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Managed Services: Smart Metering-as-a-Service (2018 - 2027)
Published: June 26, 2018 Content info: 95 Pages PDF, 25 Pages Executive Summary Presentation + Dataset in Excel

The outsourcing of physical and operational aspects of a smart metering system to third parties, a model known as managed services, has been growing in popularity over the past decade. At the most basic level, managed services can be Software-as-a-Service (SaaS), in which software applications that support advanced metering infrastructure (AMI) are cloud cloudhosted by the vendor and used on a subscription-basis.

In more comprehensive service agreements, operational responsibility for the AMI system is also entrusted to a vendor in what is called Smart Metering-as-a-Service (SMaaS). At the end of the spectrum, full managed services often called Infrastructure-as-a-Service (IaaS)-is the complete delivery of AMI as a service, including the leasing of physical infrastructure which remains owned by the vendor.

Service-based solutions confront many of the challenges that are encountered in smart meter deployments. Entrusting data to a highly competent third-party vendor usually provides more security than can be accomplished by the utility alone. Deployment time can be cut in half when IT infrastructure is hosted in the cloud, while in-house staff does not need to be trained to operate the complex new systems. Perhaps most importantly, managed services can help mitigate the significant upfront costs of smart metering systems. Service-based offerings convert costs from an upfront capital investment to a recurring operational expense. This opens the door for utilities that cannot make such a large initial investment. These utilities, usually smaller in size, do not have the benefit of economies of scale. In essence, they are borrowing economies of scale from vendors.

One key barrier to the spread of managed services is the current regulatory framework in many markets. Many utilities-particularly in the US-are still regulated under the traditional cost-ofservice model in which SaaS and other service-based investments are treated as O&M and not capital investments. There is a disincentive against those service-based solutions that can replace inefficient, outdated capital equipment. Regulatory revision is needed for managed services solutions to be considered solely on their merits rather than their accounting classification. Regulators in California, New York, and Illinois are exploring new mechanisms to accelerate the acceptance of services in the utility industry, but it will likely be a gradual process.

Managed services give a glimpse into where the industry is headed, how those utilities that have yet to deploy smart meters can do so, and how those that have completed deployments can extract greater value from their investments. It will also be beneficial for vendors as the service model provides longerterm relationships and recurring revenue. Several major metering vendors are pivoting to a servicesoriented business model in which smart meters are one feature of a larger, services-based package.

Managed services have opened the door to new potential customers and new possibilities for existing customers. Only a small share of smart meters are currently operated under these service contracts, but that figure is expected to increase over the next decade. Thanks to these innovative business models, the full value of smart metering-made possible by decades of technological advances-can soon be achieved on a wider scale.

A wide array of vendors from different segments of the market have developed service solutions for utilities. Nearly all have cloud software solutions while the fully managed AMI solutions are offered by larger metering vendors and system integrators. Major cloud providers such as Microsoft and Amazon also play a key role in IT hosting. The next ten years should determine how strong a pivot metering vendors will make to a service-oriented business strategy, a process that for many vendors has already begun.

Key questions answered in this study:

  • How large will the global managed services market for smart metering (electricity, water and gas) be over the next decade?
  • What constitutes managed services and what forms does the model take?
  • Which utilities are best suited to managed services offerings?
  • What is the vendor landscape, who are the leading vendors and what service-based solutions are currently on the market?
Table of Contents

Table of Contents

i. Executive summary

1. Managed services overview

  • 1.1. What are managed services?
  • 1.2. Benefits of managed services
  • 1.3. Regulatory status
  • 1.4. Drivers
  • 1.5. Barriers

2. Managed services activity to date

3. Market forecast

  • 2.1. EMEA
  • 2.2. Americas
  • 2.3. Asia-Pacific

4. Vendor landscape

5. Appendix

  • 5.1. Methodology
  • 5.2. List of companies
  • 5.3. List of abbreviations and acronyms

List of Figures, Boxes, and Tables

  • Managed services: Key takeaways
  • Annual global SMaaS market forecast
  • Global SMaaS activity
  • Benefits of managed services
  • SMaaS vendor landscape
  • Figure 1.1: Various models of managed services
  • Table 1.1: Managed services packages
  • Table 1.2: Benefits of managed services
  • Figure 1.2: NARUC resolution
  • Figure 1.3: US regulatory developments
  • Table 1.3: Problems and managed services solutions
  • Table 2.1: Managed services contracts
  • Figure 2.1: Managed services case studies
  • Figure 2.2: Timeline of SMaaS development
  • Figure 3.1: Global SMaaS revenue 2018-2027
  • Figure 3.2: Managed services per-endpoint price assumption
  • Figure 3.3: Global SMaaS market forecast (by region)
  • Table 3.1: Global SMaaS forecast data (by region)
  • Figure 3.4: Global SMaaS market forecast (by industry segment)
  • Table 3.2: Global SMaaS forecast data (by industry segment)
  • Figure 3.5: Managed services in the EMEA region
  • Figure 3.6: Growth drivers in the EMEA region
  • Figure 3.7: EMEA SMaaS market forecast
  • Table 3.3: EMEA SMaaS market forecast data
  • Figure 3.8: Managed services in the Americas
  • Figure 3.9: Growth drivers in the Americas
  • Figure 3.10: Americas SMaaS market forecast
  • Table 3.4: Americas SMaaS market forecast data
  • Figure 3.11: Managed services in the Americas
  • Figure 3.12: Growth drivers in the Asia-Pacific region
  • Figure 3.13: Asia-Pacific SMaaS market forecast
  • Table 3.5: Asia-Pacific SMaaS market forecast data
  • Figure 4.1: SMaaS vendor landscape
  • Table 4.1: Managed services vendor landscape
  • Table 4.2 Vendor acquisitions
  • Table 4.3: Managed services vendor landscape - additional vendors
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