Chatbot Market 2021-2027

Full-title:Global Chatbot Market Size, Share & Trends Analysis Report By Deployment Model (On-Premises, and Cloud-Based) By Component (Solution, and Services) By Verticals (Healthcare, Travel and Hospitality, Media and Entertainment, BFSI, and Others) By Application (Customer Care, Branding & Advertisement, and Others) Forecast, 2021-2027.

The chatbot market is anticipated to grow at a substantial CAGR of 25.4% during the forecast period. The global chatbot market is driven by the factors such as increasing demand for better customer care service solutions, rising adoption of chatbots in verticles such as BFSI, retail & e-commerce, healthcare, telecommunication, among others, and rising smartphone users globally. Moreover, a rising startup in major economies and high investment by them in R&D activities for further advancements in chatbot technologies is projected to drive the growth of the market during the forecast period. For instance, in June 2021, Cognigy raised funding of $44 million to scale its enterprise-focused conversational AI platform globally. The rising partnership collaboration among major players and new chatbot launches by them is expected to further drive the growth of the market. The high initial setup cost of the chatbots and lack of experienced assistance may slow down their adoption during the forecast period.

The global chatbot market was not that much impacted by the COVID-19 pandemic. During the lockdown, the use of chatbots by many organizations and enterprises to maintain their customer relationship management and to handle customer queries has been deployed. Due to which their demand has increased. The adoption of chatbots by a financial institution for customer interaction at a remote location was found useful. This led to high demand and growth of the chatbot market.

The global chatbot market is segmented based on deployment model, component, verticals, and application. Based on the deployment model, the global chatbot market is bifurcated into on-premises, and cloud-based. Among these, the cloud-based chatbot segment is expected to grow at a higher CAGR during the forecast period owing to the increasing demand for better-controlled chatbot systems at a lower cost. Based on components, it is classified into solutions and services. The service segment is projected to show lucrative growth during the forecast period. Similarly, based on verticals, the market is categorized into healthcare, travel & hospitality, media & entertainment, telecommunication, banking & financial services, retail & e-commerce, and others. Whereas, based on application, the global chatbot market is further segregated into customer care, branding & advertisement, data privacy & compliance, employee engagement & on-boarding, payment processing, and others. Among these, the employee engagement & on-boarding segment is anticipated to lead the market during the forecast period. 

Geographically market is segmented into North America, Europe, Asia Pacific, and the Rest of the World. Asia-Pacific is the fastest-growing region in the global chatbot market. China, India, Japan are the major contributors to the market growth in terms of increasing population, rising smartphone users, growing industrialization, and increasing startups. Moreover, leveraging information-intensive AI technologies in developing countries of Asia-Pacific, heavy investments in chatbot and machine learning technology is also driving the growth of the market in the region. Whereas, North America is projected to hold a significant share in the market. The region dominated the market in 2020 and is further projected to maintain its dominance during the forecast period. The presence of major companies that provided AI-based chatbot solutions to various industries is positively impacting the market growth in the region. The US is expected to account for the largest revenue share during the forecast period owing to the increasing disposable income, changing living standards, and growing urbanization.

Research Methodology

The market study of the global chatbot market is incorporated by extensive primary and secondary research conducted by the research team at OMR.  Secondary research has been conducted to refine the available data to break down the market into various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior, and macro-economic factors. Numbers extracted from secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings authenticity to our reports.

Secondary Sources Include

• Financial reports of companies involved in the market.

• Whitepapers, research papers, and news blogs.

• Company websites and their product catalog.

The report provides an in-depth analysis of market size, intended quality of the service preferred by consumers. The report will serve as a source for a 360-degree analysis of the market thoroughly integrating different models.

Market Segmentation

• Global Chatbot Market Research and Analysis by Deployment Model

• Global Chatbot Market Research and Analysis by Component

• Global Chatbot Market Research and Analysis by Verticals

• Global Chatbot Market Research and Analysis by Application

The Report Covers

• Comprehensive research methodology of the global chatbot market.

• This report also includes a detailed and extensive market overview with key analyst insights.

• An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.

• Analysis of regional regulations and other government policies impacting the global chatbot market.

• Insights about market determinants that are stimulating the global chatbot market.

• Detailed and extensive market segments with the regional distribution of forecasted revenues.

• Extensive profiles and recent developments of market players.

Table of Contents

1. Report Summary

• Current Industry Analysis and Growth Potential Outlook
• Impact of COVID-19 on the Global Chatbot Industry
• Recovery Scenario of Global Chatbot Industry
• 1.1. Research Methods and Tools
• 1.2. Market Breakdown
  • 1.2.1. By Segments
  • 1.2.2. By Geography

2. Market Overview and Insights

• 2.1. Scope of the Report
• 2.2. Analyst Insight & Current Market Trends
  • 2.2.1. Key Findings
  • 2.2.2. Recommendations
  • 2.2.3. Conclusion

3. Competitive Landscape

• 3.1. Key Company Analysis
  • 3.1.1. Overview
  • 3.1.2. Financial Analysis
  • 3.1.3. SWOT Analysis
• 3.2. Key Strategy Analysis
• 3.3. Impact of COVID-19 on key players

4. Market Determinants

• 4.1. Motivators
• 4.2. Restraints
• 4.3. Opportunities

5. Market Segmentation

• 5.1. Global Chatbot Market, ByDeployment Model
  • 5.1.1. On-Premises
  • 5.1.2. Cloud-based
• 5.2. Global Chatbot Market, ByComponent
  • 5.2.1. Solution
  • 5.2.2. Services
• 5.3. Global Chatbot Market, ByVerticals
  • 5.3.1. Healthcare
  • 5.3.2. Travel and Hospitality
  • 5.3.3. Media and Entertainment
  • 5.3.4. Telecommunication
  • 5.3.5. Banking & Financial Service and Insurance (BFSI)
  • 5.3.6. Retail and E-commerce
  • 5.3.7. Others
• 5.4. Global Chatbot Market, By Application
  • 5.4.1. Customer Care
  • 5.4.2. Branding & Advertisement
  • 5.4.3. Data Privacy and Compliance
  • 5.4.4. Employee Engagement and On-boarding
  • 5.4.5. Payment Processing
  • 5.4.6. Others

6. Regional Analysis

• 6.1. North America
  • 6.1.1. United States
  • 6.1.2. Canada
• 6.2. Europe
  • 6.2.1. UK
  • 6.2.2. Germany
  • 6.2.3. Italy
  • 6.2.4. Spain
  • 6.2.5. France
  • 6.2.6. Rest of Europe
• 6.3. Asia-Pacific
  • 6.3.1. China
  • 6.3.2. India
  • 6.3.3. Japan
  • 6.3.4. South Korea
  • 6.3.5. Rest of Asia-Pacific
• 6.4. Rest of the World
  • 6.4.1. Latin America
  • 6.4.2. Middle East & Africa

7. Company Profiles

• 7.1. [24]7.ai, Inc
• 7.2. Acuvate Software Pvt Ltd.
• 7.3. Aivo
• 7.4. Amazon Web Services Inc.
• 7.5. Artificial Solution International AB
• 7.6. Botsify Inc.
• 7.7. CogniCor Technologies Inc.
• 7.8. Contus
• 7.9. Conversica, Inc
• 7.10. Creative Virtual Ltd.
• 7.11. eGain Corp. (US)
• 7.12. Google LLC.
• 7.13. IBM Corp.
• 7.14. Inbenta Technologies Inc.
• 7.15. Kevit Technologies
• 7.16. LiveChat, Inc
• 7.17. Microsoft Corp
• 7.18. MindMeld Inc.
• 7.19. Nuance Communication, Inc.
• 7.20. Oracle Corp.
• 7.21. Personetics Technologies
• 7.22. Pypestream Inc.
• 7.23. SmartBots
• 7.24. Verint Systems Inc.
• 7.25. Yellow Messenger

LIST OF TABLES

• 1. GLOBAL CHATBOT MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODEL, 2020-2027 ($ MILLION)
• 2. GLOBAL ON-PREMISES CHATBOT MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 3. GLOBAL CLOUD-BASED CHATBOT MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 4. GLOBAL CHATBOT MARKET RESEARCH AND ANALYSIS BY COMPONENT, 2020-2027 ($ MILLION)
• 5. GLOBAL SOLUTION IN CHATBOT MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 6. GLOBAL SERVICES IN CHATBOT MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 7. GLOBAL CHATBOT MARKET RESEARCH AND ANALYSIS BY VERTICLES, 2020-2027 ($ MILLION)
• 8. GLOBAL CHATBOT IN HEALTHCARE MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 9. GLOBAL CHATBOT IN TRAVEL & HOSPITALITY MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 10. GLOBAL CHATBOT IN MEDIA AND ENTERTAINMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 11. GLOBAL CHATBOT IN TELECOMMUNICATION MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 12. GLOBALCHATBOT IN BANKING & FINANCIALSERVICES AND INSURANCE (BFSI) MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 13. GLOBAL CHATBOT IN RETAIL AND E-COMMERCE MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 14. GLOBAL CHATBOT IN OTHERS VERTICAL MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 15. GLOBAL CHATBOT MARKET RESEARCH AND ANALYSIS BY APPLICATION, 2020-2027 ($ MILLION)
• 16. GLOBAL CHATBOT FOR CUSTOMER CARE MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 17. GLOBAL CHATBOT FOR BRANDING & ADVERTISEMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 18. GLOBAL CHATBOT FOR DATA PRIVACY AND COMPLIANCE MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 19. GLOBAL CHATBOT FOR EMPLOYEE ENGAGEMENT AND ON-BOARDING MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 20. GLOBAL CHATBOT FOR PAYMENT PROCESSING MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 21. GLOBAL OTHERS MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 22. NORTH AMERICAN CHATBOT MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
• 23. NORTH AMERICAN CHATBOT MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODEL,2020-2027 ($ MILLION)
• 24. NORTH AMERICAN CHATBOT MARKET RESEARCH AND ANALYSIS BYCOMPONENT, 2020-2027 ($ MILLION)
• 25. NORTH AMERICAN CHATBOT MARKET RESEARCH AND ANALYSIS BYVERTICLES, 2020-2027 ($ MILLION)
• 26. NORTH AMERICAN CHATBOT MARKET RESEARCH AND ANALYSIS BYAPPLICATION, 2020-2027 ($ MILLION)
• 27. EUROPEAN CHATBOT MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
• 28. EUROPEAN CHATBOT MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODEL, 2020-2027 ($ MILLION)
• 29. EUROPEAN CHATBOT MARKET RESEARCH AND ANALYSIS BY COMPONENT,2020-2027 ($ MILLION)

30. EUROPEAN CHATBOT MARKET RESEARCH AND ANALYSIS BYVERTICLES, 2020-2027 ($ MILLION

31. EUROPEAN CHATBOT MARKET RESEARCH AND ANALYSIS BYAPPLICATION, 2020-2027 ($ MILLION

• 32. ASIA-PACIFIC CHATBOT MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
• 33. ASIA-PACIFIC CHATBOT MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODEL, 2020-2027 ($ MILLION)
• 34. ASIA-PACIFIC CHATBOT MARKET RESEARCH AND ANALYSIS BYCOMPONENT,2020-2027 ($ MILLION)
• 35. ASIA-PACIFIC CHATBOT MARKET RESEARCH AND ANALYSIS BY VERTICLES, 2020-2027 ($ MILLION)
• 36. ASIA-PACIFIC CHATBOT MARKET RESEARCH AND ANALYSIS BY APPLICATION, 2020-2027 ($ MILLION)
• 37. REST OF THE WORLD CHATBOT MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
• 38. REST OF THE WORLD CHATBOT MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT MODEL, 2020-2027 ($ MILLION)
• 39. REST OF THE WORLD CHATBOT MARKET RESEARCH AND ANALYSIS BY COMPONENT,2020-2027 ($ MILLION)
• 40. REST OF THE WORLD CHATBOT MARKET RESEARCH AND ANALYSIS BY VERTICLES, 2020-2027 ($ MILLION)
• 41. REST OF THE WORLD CHATBOT MARKET RESEARCH AND ANALYSIS BY APPLICATION, 2020-2027 ($ MILLION)

LIST OF FIGURES

1. IMPACT OF COVID-19 ON GLOBAL CHATBOT MARKET, 2020-2027 (% MILLION)

2. IMPACT OF COVID-19 ON GLOBAL CHATBOT MARKET BY SEGMENT, 2020-2027 (% MILLION)

• 3. RECOVERY OF GLOBAL CHATBOT MARKET, 2020-2027 (%)
• 4. GLOBAL CHATBOT MARKET SHARE BY DEPLOYMENT MODEL,2020 VS 2027 (%)
• 5. GLOBAL CHATBOT MARKET SHARE BY COMPONENT, 2020 VS 2027 (%)
• 6. GLOBAL CHATBOT MARKET SHARE BY VERTICLES, 2020 VS 2027 (%)
• 7. GLOBAL CHATBOT MARKET SHARE BY APPLICATION, 2020 VS 2027 (%)
• 8. GLOBAL CHATBOT MARKET SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
• 9. GLOBAL ON-PREMISES CHATBOT MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 10. GLOBAL CLOUD-BASED CHATBOT MARKET SHARE BY REGION, 2020-2027 ($ MILLION)GLOBAL SOLUTION IN CHATBOT MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
• 11. GLOBAL SERVICES IN CHATBOT MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 12. GLOBAL CHATBOT IN HEALTHCARE MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 13. GLOBAL CHATBOT IN TRAVEL & HOSPITALITY MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 14. GLOBAL CHATBOT IN MEDIA AND ENTERTAINMENT MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 15. GLOBAL CHATBOT IN TELECOMMUNICATION MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 16. GLOBAL BANKING & FINANCIAL/INSURANCE SERVICES MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 17. GLOBAL CHATBOT IN RETAIL AND E-COMMERCE MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 18. GLOBAL CHATBOT IN OTHERS VERTICLE MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 19. GLOBAL CHATBOT FOR CUSTOMER CARE MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 20. GLOBAL CHATBOT FOR BRANDING & ADVERTISEMENT MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 21. GLOBAL CHATBOT FOR DATA PRIVACY AND COMPLIANCE MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 22. GLOBAL CHATBOT FOR EMPLOYEE ENGAGEMENT AND ON-BOARDING MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 23. GLOBAL CHATBOT FOR PAYMENT PROCESSING MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 24. GLOBAL OTHERS MARKET SHARE BY REGION, 2020-2027 ($ MILLION)
• 25. US CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 26. CANADA CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 27. UK CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 28. FRANCE CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 29. GERMANY CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 30. ITALY CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 31. SPAIN CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 32. REST OF EUROPE CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 33. INDIA CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 34. CHINA CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 35. JAPAN CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 36. SOUTH KOREA CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)
• 37. REST OF ASIA-PACIFIC CHATBOT MARKET SIZE, 2020-2027 ($ MILLION)

38. REST OF THE WORLD CHATBOT MARKET SIZE, 2021-2027($ MILLION