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Market Research Report

Global Call Center AI Market 2019-2025

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Global Call Center AI Market 2019-2025
Published: February 12, 2019 Content info:
Description

Global Call Center AI Market Size, Share & Trends Analysis Report by Deployment Type (On-Premises and Cloud-Based), by Industry (BFSI, Retail & E-Commerce, IT & Telecom, Media & Entertainment, Travel, and Hospitality and Others) and Forecast 2019-2025

The global call center AI market is projected to grow at a significant growth rate during the forecast period owing to the growing trend towards AI-based customer care services in various enterprises coupled with a huge amount of data in several industries such as retail, BFSI, and others. Technological advancement in AI and machine learning offers substantial growth opportunities in the market growth during the forecast period. According to the World Economic Forum, the connected world is producing data at a pace that is unprecedented in human history. According to its estimation, in February 2017, more than 3 billion people are connected to the internet compared to just 2.3 million in 1990. These 3 billion people generating data every second, which has led to the growth of big data. Several researchers have discovered a potential connection between robust data management strategy and companies' financial performance. This enables businesses to reach the market faster with products and services that are efficiently associated with customer needs.

Geographically, the global call center AI market is further classified into North America, Europe, Asia-Pacific, and the Rest of the World. North America is anticipated to have a significant market share in the global market. The government support is contributing to the North American market growth. For instance, in February 2019, the US president signed an executive order for the American AI initiative. The federal government will play a crucial role to facilitate AI R&D and encourage the trust of the Americans for the development and deployment of AI-associated technologies and training a workforce capable of using AI in their occupations. IT companies are outsourcing the development of applications to other developers while retaining close control of their data and source code. Moreover, Asia-Pacific is estimated to have considerable market growth in the global market owing to the large consumer base coupled rising AI solutions in the retail industry.

The global call center AI market is influenced by product development and advancements conducted by the market players. The key players of the call center AI industry include Amazon Web Services, Inc., Google LLC, IBM Corp., Microsoft Corp., and SAP SE, Artificial Solutions Holding Ash AB, Avaya Inc., Oracle Corp., Nuance Communications, Inc., Conversica, Inc., Kore.ai, Inc. Creative Virtual, Ltd., and others. These players are playing a significant role in the growth of the call center AI market by providing various products and adopting several strategies such as merger and acquisition, partnerships and collaboration, technological development, and others.

Research Methodology

The market study of the global call center AI market is incorporated by extensive primary and secondary research conducted by the research team. Secondary research has been conducted to refine the available data to breakdown the market in various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior, and macro-economic factors. Numbers extracted from secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings the authenticity of our reports.

Secondary sources include:

  • Financial reports of companies involved in the market
  • Whitepapers, research-papers, and news blogs
  • Company websites and their product catalog

The report is intended for IT companies, software providers, investing companies, government organizations for overall market analysis and competitive analysis. The report provides an in-depth analysis of the market size and growth opportunities. The report will serve as a source for 360-degree analysis of the market thoroughly delivering insights into the market for better business decisions.

Market Segmentation:

1. Global Call Center AI Market Research and Analysis by Deployment Type

2. Global Call Center AI Market Research and Analysis by Industry

The Report covers:

  • Comprehensive research methodology of the global call center AI market.
  • This report also includes a detailed and extensive market overview with key analyst insights.
  • An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
  • Analysis of regional regulations and other government policies impacting the global call center AI market.
  • Insights about market determinants which are stimulating the global market.
  • Detailed and extensive market segments with regional distribution of forecasted revenues.
  • Extensive profiles and recent developments of market players.
Table of Contents
Product Code: OMR2019979

Table of Contents

1. Report Summary

  • 1.1. Research Methods and Tools
  • 1.2. Market Breakdown
    • 1.2.1. By Segments
    • 1.2.2. By Geography

2. Market Overview and Insights

  • 2.1. Scope of the Report
  • 2.2. Analyst Insight & Current Market Trends
    • 2.2.1. Key Findings
    • 2.2.2. Recommendations
    • 2.2.3. Conclusion
  • 2.3. Rules & Regulations

3. Competitive Landscape

  • 3.1. Company Share Analysis
  • 3.2. Key Strategy Analysis
  • 3.3. Key Company Analysis
    • 3.3.1. Amazon Web Services, Inc.
      • 3.3.1.1. Overview
      • 3.3.1.2. Financial Analysis
      • 3.3.1.3. SWOT Analysis
      • 3.3.1.4. Recent Developments
    • 3.3.2. Google LLC
      • 3.3.2.1. Overview
      • 3.3.2.2. Financial Analysis
      • 3.3.2.3. SWOT Analysis
      • 3.3.2.4. Recent Developments
    • 3.3.3. IBM Corp.
      • 3.3.3.1. Overview
      • 3.3.3.2. Financial Analysis
      • 3.3.3.3. SWOT Analysis
      • 3.3.3.4. Recent Developments
    • 3.3.4. Microsoft Corp.
      • 3.3.4.1. Overview
      • 3.3.4.2. Financial Analysis
      • 3.3.4.3. SWOT Analysis
      • 3.3.4.4. Recent Developments
    • 3.3.5. SAP SE
      • 3.3.5.1. Overview
      • 3.3.5.2. Financial Analysis
      • 3.3.5.3. SWOT Analysis
      • 3.3.5.4. Recent Developments

4. Market Determinants

  • 4.1. Motivators
  • 4.2. Restraints
  • 4.3. Opportunities

5. Market Segmentation

  • 5.1. Global Call Center AI Market by Deployment Type
    • 5.1.1. On-Premises
    • 5.1.2. Cloud-based
  • 5.2. Global Call Center AI Market by Industry
    • 5.2.1. BFSI
    • 5.2.2. Retail & E-Commerce
    • 5.2.3. IT & Telecom
    • 5.2.4. Media & Entertainment
    • 5.2.5. Travel and Hospitality
    • 5.2.6. Others

6. Regional Analysis

  • 6.1. North America
    • 6.1.1. United States
    • 6.1.2. Canada
  • 6.2. Europe
    • 6.2.1. UK
    • 6.2.2. Germany
    • 6.2.3. Italy
    • 6.2.4. Spain
    • 6.2.5. France
    • 6.2.6. Rest of Europe
  • 6.3. Asia-Pacific
    • 6.3.1. China
    • 6.3.2. India
    • 6.3.3. Japan
    • 6.3.4. Rest of Asia-Pacific
  • 6.4. Rest of the World

7. Company Profiles

  • 7.1. Amazon Web Services, Inc.
  • 7.2. Artificial Solutions Holding Ash AB
  • 7.3. Avaamo, Inc.
  • 7.4. Avaya, Inc.
  • 7.5. Conversica, Inc.
  • 7.6. Creative Virtual, Ltd.
  • 7.7. EdgeVerve Systems, Ltd.
  • 7.8. Google, LLC
  • 7.9. Haptik, Inc.
  • 7.10. IBM Corp.
  • 7.11. Inbenta Holdings, Inc.
  • 7.12. Kore.ai, Inc.
  • 7.13. Microsoft Corp.
  • 7.14. NICE, Ltd.
  • 7.15. Nuance Communications, Inc.
  • 7.16. Oracle Corp.
  • 7.17. Pypestream, Inc.
  • 7.18. Rulai, Inc.
  • 7.19. SAP SE
  • 7.20. Talkdesk, Inc.
  • 7.21. Zendesk, Inc. "

List of Tables

  • 1. GLOBAL CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2018-2025 ($ MILLION)
  • 2. GLOBAL ON-PREMISES CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 3. GLOBAL CLOUD BASED CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 4. GLOBAL CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY INDUSTRY, 2018-2025 ($ MILLION)
  • 5. GLOBAL CALL CENTER AI IN BFSI MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 6. GLOBAL CALL CENTER AI IN RETAIL & E-COMMERCE MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 7. GLOBAL CALL CENTER AI IN IT & TELECOM MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 8. GLOBAL CALL CENTER AI IN MEDIA & ENTERTAINMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 9. GLOBAL CALL CENTER AI IN TRAVEL AND HOSPITALITY MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 10. GLOBAL CALL CENTER AI IN OTHER INDUSTRY MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 11. GLOBAL CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY GEOGRAPHY, 2018-2025 ($ MILLION)
  • 12. NORTH AMERICAN CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2018-2025 ($ MILLION)
  • 13. NORTH AMERICAN CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2018-2025 ($ MILLION)
  • 14. NORTH AMERICAN CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY INDUSTRY, 2018-2025 ($ MILLION)
  • 15. EUROPEAN CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2018-2025 ($ MILLION)
  • 16. EUROPEAN CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2018-2025 ($ MILLION)
  • 17. EUROPEAN CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY INDUSTRY, 2018-2025 ($ MILLION)
  • 18. ASIA-PACIFIC CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2018-2025 ($ MILLION)
  • 19. ASIA-PACIFIC CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2018-2025 ($ MILLION)
  • 20. ASIA-PACIFIC CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY INDUSTRY, 2018-2025 ($ MILLION)
  • 21. REST OF THE WORLD CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2018-2025 ($ MILLION)
  • 22. REST OF THE WORLD CALL CENTER AI MARKET RESEARCH AND ANALYSIS BY INDUSTRY, 2018-2025 ($ MILLION)"

List of Figures

  • 1. GLOBAL CALL CENTER AI MARKET SHARE BY DEPLOYMENT TYPE, 2018 VS 2025 (%)
  • 2. GLOBAL CALL CENTER AI MARKET SHARE BY INDUSTRY, 2018 VS 2025 (%)
  • 3. GLOBAL CALL CENTER AI MARKET SHARE BY GEOGRAPHY, 2018 VS 2025 (%)
  • 4. US CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 5. CANADA CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 6. UK CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 7. FRANCE CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 8. GERMANY CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 9. ITALY CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 10. SPAIN CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 11. ROE CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 12. INDIA CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 13. CHINA CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 14. JAPAN CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 15. REST OF ASIA-PACIFIC CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)
  • 16. REST OF THE WORLD CALL CENTER AI MARKET SIZE, 2018-2025 ($ MILLION)"
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