Telehealth & Remote Patient Monitoring: User Experience

Description

SYNOPSIS:

This study provides trending data on consumer familiarity, use, and demand for telehealth services and connected health devices. It evaluates user experience with telehealth services and investigates consumer appetite for virtual care as a standard offering, outside of crisis conditions.

ANALYST INSIGHT:

"Companies are increasingly offering not just primary care, but integrative care with the virtual experience at its core. This includes chronic condition management, mental health, dermatology, and specialist referrals and visits." - Kristen Hanich , Director, Research, Parks Associates.

Survey Methodology and Definitions

Defining Connected Health Solutions Models

Key Terms and Definitions

Executive Summary

Telehealth Service Usage: 2019 to 2022
Top 3 Reasons for Seeking Care
Top 3 Barriers to Telehealth
Remote Diagnostic/RPM Participation in Past 12 Months
Appeal of Tested Services
% More Likely to Select Doctor/Care Provider if They...
Telehealth Service Channel Use in Past 12 Months
Telehealth Service Channel Share by Age Groups
Types of Telehealth Services Used by Age Groups
Preferred Telehealth Device Platform by Age Groups

Overview & Respondent Profiles

Age Group
Children at Home
Respondent Gender
Educational Attainment
Household Income
Prevalence of Health Conditions
Prevalence of Health Conditions by Type
Self-Reported Body-Mass Index
Payment Method of Telehealth Visit

Familiarity and Use of Telehealth

Familiarity with Telehealth Service
Types of Telehealth Services Used
Types of Telehealth Services Used by Children at Home
Types of Telehealth Services Used by Age Groups
Types of Telehealth Services Used by Forms of Insurance
Familiarity with Telehealth Services by Age Groups
Familiarity with Telehealth Services by Forms of Insurance

Remote Patient Monitoring

Remote Diagnostics / RPM Participation in Last 12 Months
April 2021 - Lifetime Program Participation
Remote Diagnostics / RPM Program Participation in Past 12 Months by Health Condition
Remote Diagnostics / RPM Program Participation by Age
Remote Diagnostics / RPM Program Participation in the Past 12 Months by Children at Home

Telehealth Service Channels

Telehealth Service Channel
Number of Telehealth Services Used
Telehealth Service Channel Breakdown
Telehealth Service Channel by Age Groups
Telehealth Service Channel by Children at Home
Telehealth Service Channel by Forms of Insurance

Brand Market Share Analysis

National Telehealth Service Provider Share
Mental Health Service Provider Share
National Telehealth Service Used by Age Groups
National Telehealth Service Used by Children at Home
Insurance Makeup of Top Telehealth Companies

Demand for Service Features

Appeal of Digital Health Services
Impact of Connected Health Offerings on Choice of Doctor/Care Provider
Consumer Perception of Telehealth Service Quality
Likelihood of Using Telehealth Services
Likelihood of Using Telehealth Services Among Telehealth Users
Likelihood of Using Telehealth Services by Children at Home
Likelihood of Using Telehealth Services by Age Groups

Telehealth Drivers and Barriers

Reasons for Seeking Care via Telehealth Services
Reasons for Seeking Care via Telehealth Services by Age
Reasons for Seeking Care via Telehealth Services by Children at Home
Issue Treated via Telehealth Services
Highly Important Telehealth Service Features
High Important Telehealth Service Features by Age Groups
High Important Telehealth Service Features by Children at Home
Barriers to Telehealth Use
Barriers to Telehealth Use by Age Groups

Telehealth UX Preferences

Preferred Telehealth Device Platform: 2022 vs. 2021
Preferred Telehealth Device Platform: Telehealth Users vs. Non-Users
Preferred Telehealth Device Platform by Age Groups
Preferred Telehealth Device Platform by Children at Home
Preferred Telehealth Device Platform by Telehealth Service Channel

Connected Health Devices

Overall Adoption of Connected Health Devices
Number of Connected Health Devices Owned
Average Number of Connected Health Devices Owned Per Internet Household
Adoption & Use of Connected Health Products
Adoption of Connected Health Products
Adoption of Connected Health Products by Health Conditions
Adoption of Connected Health Products by Children at Home
High Intention to Purchase Connected Health Devices in Next 6 Months
High Intention to Purchase Connected Health Devices by Income

Wearables

Wearable Brand Owned by Head of Household
Most Frequently Used Device
Primary Wearables Brand by Telehealth Service Usage
High Intention to Purchase Connected Health Devices in Next 6 Months
Willingness to Pay for Health-Related Wearable Features

Chronic Conditions

Telehealth Service Use by Health Conditions
Preferred Telehealth Device Platform by Personal Health Conditions
Issue Treated via Telehealth Services by Health Conditions
High Intention to Purchase Connected Health Devices by Health Condition