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Market Research Report

Supporting Smart Home and Connected Health Devices

Published by Parks Associates Product code 409491
Published Content info 69 Slides
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Supporting Smart Home and Connected Health Devices
Published: January 4, 2018 Content info: 69 Slides
Description

This research provides an in-depth view into the issues consumers are having with emerging technology regarding smart home and connected healthcare devices. It explores the appeal of a broad range of support, security, and protection services for owners of these devices, and examines consumer likelihood of paying for these services at various price points.

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Table of Contents

Table of Contents

Adoption of Smart Home Devices

  • Smart Home Adoption
  • Smart Home Device Ownership (2014 - 2017)
  • Smart Energy, Lighting, and Sprinkler Devices (2014 - 2017)
  • Smart Safety & Security Device Ownership (2014 - 2017)

Smart Home Device Setup

  • Overall Smart Home Device Setup Method (2016 - 2017)
  • Self Setup of Smart Home Devices (Q1/17)
  • Professional Set Up of Smart Home Devices (Q1/17)
  • Difficulty in Setting Up Smart Home Devices (Q1/17)
  • Problems in Setting Up Smart Home Devices (2015 - 2017)
  • Problems in Setting Up Devices by Smart Home Device (2015 - 2017)
  • Problems in Setting Up Devices by Smart Home Device Cont'd. (2015 - 2017)
  • Difficulty in Learning Smart Home Devices (Q1/17)
  • Actions Taken to Set Up Smart Home Devices (2016 - 2017)
  • Overall Device Setup Preference (2015 - 2017)
  • Device Setup Preference by Devices (2015 - 2017)

Smart Home Device Issues: Post-Setup

  • Smart Home Devices: Technical Problems Experienced (2016 - 2017)
  • Smart Home Devices: Numbers of Technical Problems Experienced (Q1/17)
  • Leading Smart Home Device Problems (2015 - 2017)
  • Leading Smart Home Device Problems, Cont. (2015 - 2017)
  • Resolution of Smart Home Device Technical Problems (2015 - 2017)
  • Type & Cost of Professional Assistance Received (2015 - 2017)

Interest in Support Services for Smart Home Devices

  • Appeal of Smart Home Device Support Services (2016 - 2017)
  • Appeal of Smart Home Device Support Services by Smart Home Device Ownership (Q1/17)
  • Appeal of Smart Home Device Support Services by Demographics (Q1/17)
  • Appeal of Smart Home Device Support Services by Demographics, Cont. (Q1/17)
  • Likelihood to Pay for Smart Home Device Support Services (2016 - 2017)

Adoption of Connected Health Devices

  • Overall Adoption of Connected Health Devices (2014 - 2017)
  • Adoption of Connected Health Devices (2016 - 2017)

Healthcare Device Setup

  • Overall Health Device Setup (Q2/17)
  • Device Setup for Connected Wellness/Fitness Devices (Q2/17)
  • Device Setup for Connected Medical Devices (Q2/17)
  • Connected Wellness/Fitness Devices: Difficulty of Initial Device Setup (Q2/17)
  • Connected Medical Devices: Difficulty of Initial Device Setup (Q2/17)
  • Connected Medical Devices: Setup Problems Experienced (Q2/17)
  • Leading Setup Problems with Connected Health Devices (Q2/17)
  • Actions Taken When Experiencing Setup Problems by Devices (Q2/17)

Healthcare Device Post-Setup Experience

  • Number of Problems Experienced Post Setup by Devices (Q2/17)
  • Leading Product Use Problems with Connected Health Devices (Q2/17)
  • Connected Health Devices: Technical Resolutions (Q2/17)
  • Type & Cost of Professional Assistance Received (Q2/17)

Support Service Appeal for Connected Health Devices

  • Connected Health Devices: Appeal of Support Services (2016 - 2017)
  • The Most Problematic Devices
  • Appeal of Support Services by Connected Health Device Ownership (Q2/17)
  • Appeal of Support Services by Demographics (Q2/17)
  • Likelihood of Subscribing to a Technical Support Service at Specified Price Points by Connected Health Devices Ownership (Q2/17)
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