Market Research Report
Support Services for the Connected Home
|Support Services for the Connected Home|
Published: December 27, 2018
Content info: 58 Pages
Delivery time: 1-2 business days
As the connected home ecosystem continues to grow and the technical complexity of broadband households increase, the technical support needs of consumers change. This report examines consumer support needs for new and emerging connected devices along with the various approaches to problem solving among consumers. It also details support service trends and forecasts the revenue opportunity for premium technical support services in the U.S.
“Consumer support needs evolve with the addition of complex connect devices, the number and types of problems encountered with these devices, and attitudes towards self-support versus the use of professional resources for problem solving,” said Patrice Samuels, Senior Analyst, Parks Associates.