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Market Research Report

Digital Payments in the U.S.: Consumer Usage, Wallets and P2P

Published by Packaged Facts Product code 602332
Published Content info 97 Pages
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Digital Payments in the U.S.: Consumer Usage, Wallets and P2P
Published: January 30, 2018 Content info: 97 Pages
Description

Driven by mobile app purchases, mobile P2P, and mobile bill payment, digital payments are increasingly mobile in nature. But while mobile purchases are speeding forward, in-store and remote payments trends tell different stories. Packaged Facts estimates that in 2018, some 67% of mobile wallet purchases will be made remotely versus in person. Less than a quarter of adults express interest in a service allowing them to use their cell phones to make purchases in a store. And yet, among in-store mobile purchasers, mobile apps reign, thanks in part to PayPal's industry-leading digital wallet, which is not only now a mainstream product but one many consumers turn to most when navigating mobile payment choices.

Packaged Facts' Digital Payments in the U.S.: Consumer Usage, Wallets, and P2P gives industry participants the insight they need to stay abreast of digital payments trends, including digital purchasing, digital payment preferences, digital wallets, and digital P2P. The report does the following:

  • provides a market size and forecast through 2020 for electronic payments, remote payments and mobile wallet purchases
  • trends online and mobile purchasing behavior, as well as in-store purchasing by retail category, over time
  • trends and forecasts smartphone and non-smartphone ownership and digital commerce through 2020
  • tends consumer mobile usage preference, mobile access, mobile payments, and interest in in-store mobile payments over time
  • analyzes mobile behaviors via custom segmentation groups
  • analyzes online payment method preferences, online and mobile checkout preferences, bill payment trends,
  • assesses mobile payment usage by type and by channel (i.e. in-store vs. remote)
  • assesses mobile wallet usage and funding method, as well as why consumers do not use mobile wallets
  • assesses P2P and money transfer usage and methods in aggregate, online and mobile
Table of Contents
Product Code: LA15476364

Table of Contents

Executive Summary

  • Report Scope
  • Report Summary
    • Market size and forecast
    • Digital purchasing trends
    • Digital payment preference trends
    • Mobile wallets and payment apps
    • P2P and money transfer

Market Size and Forecast

  • Electronic payments
    • Table Consumer Payments Value: Paper vs. Electronic, 2012-2020
    • Remote payments
      • Table General-Purpose Card Payments Volume and Value: In-Person vs. Remote, 2012 vs. 2015
      • Table General-Purpose Card Payment Value by Card Type, 2012-2016
      • Table General-Purpose Card Payment Value and Remote Value Share by Card Type, 2017-2020
    • P2P and money transfer
      • Table P2P and Money Transfer Value and Volume, by Payee Location, Clearing Method, and Origination Channel, 2012 vs. 2015
    • Mobile wallets
      • Table Mobile Wallet Payment Volume and Value, 2012 vs. 2015
      • Table Mobile Wallet Payment Volume and Value by Transaction Type, 2015
      • Table Mobile Wallet Purchase Value, by Transaction Type, 2015-2020

Digital Purchasing Trends

  • Smartphone Ownership Trends
    • Driving mobile payments growth
      • Table U.S. Smartphone and Non-Smartphone Ownership, 2012-2020
      • Table U.S. Smartphone and Non-Smartphone Ownership, by Age, 2012 vs. 2017
  • Digital commerce trends
    • E-commerce sales forecast
      • Table Retail Sales, Excluding Motor Vehicles: Total Sales and E-commerce Sales, 2011-2020
    • M-commerce sales forecast
  • Online purchasing trends
    • More consumers purchasing online and making more purchases online
      • Table Online Purchasing in Last 30 Days: Purchase Frequency, 2008-2017
    • Mobile purchasing catching on
      • Table Mobile Purchasing in Last 30 Days, 2014-2017
      • Table Mobile Purchasing in Last 30 Days: Age and HH Income, 2017
    • Tendency to purchase in the store declines
      • Table Percentage of Consumers Making In-Store Purchase in Last Three Months, 2008-2017
    • In-store category declines vary; recent trends suggest in-store retail resilience
      • Table Percentage of Consumers Making In-Store Purchase in Last Three Months by Purchase Category, 2011-2017
    • Online category growth driven by food, cosmetics, pet, office supplies, & home furnishings
      • Table Percentage of Consumers Making Online Purchase in Last Three Months: By Purchase Category, 2014-2017
      • Table Percentage of Consumers Making Online Purchase in Last Three Months by Purchase Category: Ages 18-24, 25-34, and 35-44, 2014 vs. 2017

Digital Payment Preference Trends

  • Mobile Payments Conundrum
    • Mobile payment not keeping pace with mobile access
      • Table Mobile Internet Access Preference and In-Store Mobile Payment Preference, 2013-2017
      • Table In-Store Mobile Payment Preference: Adults Preferring Mobile Internet Access, 2013-2017
  • Online and mobile banking and purchasing trends
    • Online vs. mobile banking, shopping and purchasing trends
      • Table Online vs. Mobile: Banking, Shopping Planning, and Shopping Purchases in Last 30 Days, 2013-2017
  • Demographic Analysis
    • Age Patterns
      • Table Mobile and Online Purchasers, Mobile Purchase Interest, and Mobile Access Preference by Age, 2013-2017
    • HH income
      • Table Mobile and Online Purchasers, Mobile Purchase Interest, and Mobile Access Preference by HH Income, 2013 vs. 2017
    • Mobile user segmentation
      • Table Mobile and Online Purchasers, Mobile Purchase Interest, and Mobile Access Preference by Mobile Segmentation Group, 2013-2017
  • Online payment method preferences
    • Credit cards the online payment method of choice, but PayPal firmly established
      • Table Online Payment Methods Used, by Type, 2013-2017
      • Table Online vs. Mobile Purchasers: Top Online Payment Methods Used by Type, 2017
  • Online and Mobile Checkout Preferences
    • Seamless online checkout
    • Checkout button usage by brand
      • Table Amazon Users: Checkout Button Usage by Brand, 2016
  • Bill Payment Trends
    • Trends over time
      • Table Bill Payment Methods Used, by Type, 2013-2017
      • Table Bill Payment Methods Used by Type: Age and HH Income, 2017
    • Form of payment used to pay bills
      • Table Bill Payments: Form of Payment Always Used, 2013-2017
      • Table Bill Payments: Form of Payment Sometimes Used, 2013-2017
      • Table Bill Payments: Form of Payment Never Used, 2013-2017
      • Table Form of Payment Sometimes and Always Used to Pay Bills: Bill Payers vs. Mobile Purchasers, 2017
  • Mobile payment and purchase preferences
    • Mobile payment methods used
      • Table Mobile Payment Methods Used in Last 12 Months, 2017
    • In-store mobile purchases
      • Table In-Store Mobile Purchase Methods Used, 2017
      • Table In-Store Mobile Purchase Methods Used by Age, 2017
    • Remote mobile purchases
      • Table Remote Mobile Purchase Methods Used, 2017
      • Table Remote Mobile Purchase Methods Used by Age, 2017
      • Table Last Time a Remote Mobile Purchase Was Made: Pickup vs. Delivery, 2017

Mobile Wallets and Payment Apps

  • Mobile wallet used
    • Table Mobile Wallet Usage by Brand, 2017
    • Table Mobile Wallet Usage by Brand and Age, 2017
    • Mobile wallet funding method
    • PayPal: funding method disruptor
    • Mobile wallets also potential funding method disruptors
      • Table Mobile Wallet Funding Method and Preferred Funding Method, 2016
    • Mobile wallet payment entry method
      • Table Mobile Phone Purchasing: Payment Entry Method and Preferred Method, 2016
    • Why consumers do not use mobile wallets
      • Table Reasons for Not Using Mobile Wallets, 2017
      • Table Reasons for Not Using Mobile Wallets by Age, 2017
      • Table Reasons for Not Using Mobile Wallets by Gender, 2017

P2P and Money Transfer

  • P2P and Money Transfer Usage Methods
    • Trends over time
      • Table Sending/Receiving Money: Methods Used, 2013-2017
    • Bank-driven P2P usage and interest
      • Table Bank Account with P2P Functionality: Usage and Interest by Demographic, 2016
    • Instant P2P payment usage and interest
      • Table Instant Electronic P2P: Usage and Interest by Demographic, 2016
  • P2P Methods
    • Cash remains king, but overthrow is assured
      • Table Sending Money: Payment Instruments and Methods Used, 2017
      • Table Money Sending Methods by Type/Brand and HH Income, 2017
    • Online vs. mobile: online P2P remains more prevalent
      • Table Percent of Adults Sending Money in U.S. and Outside of U.S.: Online vs. Mobile, 2017
    • Mobile money sending methods: PayPal leads but banks catching up
      • Table Mobile Money Sending Methods by Brand, 2017

Appendix

  • Methodology
    • Consumer survey methodology
    • Market size and forecast methodology
    • Population estimates
    • Table indexes
    • Key sources
  • Abbreviations and definitions
    • Abbreviations
      • Table Report Abbreviations, 2017
      • Table Market-Based PCE, 2007-2016
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