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Market Research Report

Global Interactive Voice Response (IVR) Systems Market Size, Status and Forecast 2018-2025

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Global Interactive Voice Response (IVR) Systems Market Size, Status and Forecast 2018-2025
Published: November 30, 2018 Content info: 90 Pages
Description

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.

Natural language processing (NLP) is one of the leading technology that has been gaining increased adoption in the past decade of the progression of the interactive voice response (IVR) industry. NLP technology is used to analyze spoken natural language, and the IVRs supporting NLP are able to generate natural language response. This has helped in developing conversational systems. Using NLP technology, the IVR solutions have been designed to be smarter. On the other hand, IVR analytics plays an essential role in fueling the market growth, as it helps the companies to achieve customer satisfaction by capturing, tracking, and evaluating the entire call experience. IVR analytics solutions address issues such as root cause of common drop-off points and misunderstood menus and prompts, as well as customer reticence in using IVR systems. Once the issues are understood, an organization can make enhancements to its IVR solution, thereby making it easier for customers to use the self-service solution.

In 2018, the global Interactive Voice Response (IVR) Systems market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Interactive Voice Response (IVR) Systems status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Voice Response (IVR) Systems development in United States, Europe and China.

The key players covered in this study

  • Cisco Systems
  • Avaya
  • NEC
  • Enghouse Interactive
  • SAP
  • Aspect
  • West
  • Voxeo
  • Altitude Software
  • Genesys International
  • Vocalcom
  • Convergys
  • Genesys

Market analysis by product type

  • On-premises
  • Cloud-based

Market analysis by market

  • Healthcare
  • Hospitality
  • Others

Market analysis by Region

  • United States
  • Europe
  • China
  • Japan
  • Southeast Asia
  • India
  • Central & South America

The study objectives of this report are:

  • To analyze global Interactive Voice Response (IVR) Systems status, future forecast, growth opportunity, key market and key players.
  • To present the Interactive Voice Response (IVR) Systems development in United States, Europe and China.
  • To strategically profile the key players and comprehensively analyze their development plan and strategies.
  • To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) Systems are as follows:

  • History Year: 2018-2019
  • Base Year: 2018
  • Estimated Year: 2019
  • Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

Table of Contents

1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered
  • 1.4 Market Analysis by Type
    • 1.4.2 On-premises
    • 1.4.3 Cloud-based
  • 1.5 Market by Application
    • 1.5.1 Global Interactive Voice Response (IVR) Systems Market Share by Application (2018-2025)
    • 1.5.2 Healthcare
    • 1.5.3 Hospitality
    • 1.5.4 Others
  • 1.6 Study Objectives
  • 1.7 Years Considered

2 Executive Summary

  • 2.1 Interactive Voice Response (IVR) Systems Market Size
  • 2.2 Interactive Voice Response (IVR) Systems Growth Trends by Regions
    • 2.2.1 Interactive Voice Response (IVR) Systems Market Size by Regions (2018-2025)
    • 2.2.2 Interactive Voice Response (IVR) Systems Market Share by Regions (2018-2025)
  • 2.3 Industry Trends
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Use Cases

3 Key Players

  • 3.1 Interactive Voice Response (IVR) Systems Revenue by Manufacturers (2018-2019)
  • 3.2 Interactive Voice Response (IVR) Systems Key Players Head office and Area Served
  • 3.3 Key Players Interactive Voice Response (IVR) Systems Product/Solution/Service
  • 3.4 Date of Enter into Interactive Voice Response (IVR) Systems Market
  • 3.5 Key Players Interactive Voice Response (IVR) Systems Funding/Investment Analysis
  • 3.6 Global Key Players Interactive Voice Response (IVR) Systems Valuation & Market Capitalization
  • 3.7 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

  • 4.1 Global Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025)
  • 4.2 Global Interactive Voice Response (IVR) Systems Market Size by Application (2017-2025)

5 United States

  • 5.1 United States Interactive Voice Response (IVR) Systems Market Size (2018-2025)
  • 5.2 Interactive Voice Response (IVR) Systems Key Players in United States
  • 5.3 United States Interactive Voice Response (IVR) Systems Market Size by Type
  • 5.4 United States Interactive Voice Response (IVR) Systems Market Size by Application

6 Europe

  • 6.1 Europe Interactive Voice Response (IVR) Systems Market Size (2018-2025)
  • 6.2 Interactive Voice Response (IVR) Systems Key Players in Europe
  • 6.3 Europe Interactive Voice Response (IVR) Systems Market Size by Type
  • 6.4 Europe Interactive Voice Response (IVR) Systems Market Size by Application

7 China

  • 7.1 China Interactive Voice Response (IVR) Systems Market Size (2018-2025)
  • 7.2 Interactive Voice Response (IVR) Systems Key Players in China
  • 7.3 China Interactive Voice Response (IVR) Systems Market Size by Type
  • 7.4 China Interactive Voice Response (IVR) Systems Market Size by Application

8 Rest of World

  • 8.1 Japan
    • 8.1.1 Japan Interactive Voice Response (IVR) Systems Market Analysis
    • 8.1.2 Key Players in
  • 8.2 Southeast Asia
    • 8.2.1 Southeast Asia Interactive Voice Response (IVR) Systems Market Analysis
    • 8.2.2 Key Players in Southeast Asia
  • 8.3 India
    • 8.3.1 India Interactive Voice Response (IVR) Systems Market Analysis
    • 8.3.2 Key Players in India

9 International Players Profiles

  • 9.1 Cisco Systems
    • 9.1.1 Cisco Systems Company Details
    • 9.1.2 Company Description and Business Overview
    • 9.1.3 Interactive Voice Response (IVR) Systems Introduction
    • 9.1.4 Cisco Systems Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
    • 9.1.5 Cisco Systems Recent Development
  • 9.2 Avaya
    • 9.2.1 Avaya Company Details
    • 9.2.2 Company Description and Business Overview
    • 9.2.3 Interactive Voice Response (IVR) Systems Introduction
    • 9.2.4 Avaya Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
    • 9.2.5 Avaya Recent Development
  • 9.3 NEC
    • 9.3.1 NEC Company Details
    • 9.3.2 Company Description and Business Overview
    • 9.3.3 Interactive Voice Response (IVR) Systems Introduction
    • 9.3.4 NEC Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
    • 9.3.5 NEC Recent Development
  • 9.4 Enghouse Interactive
    • 9.4.1 Enghouse Interactive Company Details
    • 9.4.2 Company Description and Business Overview
    • 9.4.3 Interactive Voice Response (IVR) Systems Introduction
    • 9.4.4 Enghouse Interactive Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
    • 9.4.5 Enghouse Interactive Recent Development
  • 9.5 SAP
    • 9.5.1 SAP Company Details
    • 9.5.2 Company Description and Business Overview
    • 9.5.3 Interactive Voice Response (IVR) Systems Introduction
    • 9.5.4 SAP Revenue in Interactive Voice Response (IVR) Systems Business (2017-2018)
    • 9.5.5 SAP Recent Development
  • 9.6 Aspect
    • 9.6.1 Aspect Company Details
    • 9.6.2 Company Description and Business Overview
    • 9.6.3 Interactive Voice Response (IVR) Systems Introduction
    • 9.6.4 Aspect Revenue in Interactive Voice Response (IVR) Systems Business (2017-2018)
    • 9.6.5 Aspect Recent Development
  • 9.7 West
    • 9.7.1 West Company Details
    • 9.7.2 Company Description and Business Overview
    • 9.7.3 Interactive Voice Response (IVR) Systems Introduction
    • 9.7.4 West Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
    • 9.7.5 West Recent Development
  • 9.8 Voxeo
    • 9.8.1 Voxeo Company Details
    • 9.8.2 Company Description and Business Overview
    • 9.8.3 Interactive Voice Response (IVR) Systems Introduction
    • 9.8.4 Voxeo Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
    • 9.8.5 Voxeo Recent Development
  • 9.9 Altitude Software
    • 9.9.1 Altitude Software Company Details
    • 9.9.2 Company Description and Business Overview
    • 9.9.3 Interactive Voice Response (IVR) Systems Introduction
    • 9.9.4 Altitude Software Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
    • 9.9.5 Altitude Software Recent Development
  • 9.10 Genesys International
    • 9.10.1 Genesys International Company Details
    • 9.10.2 Company Description and Business Overview
    • 9.10.3 Interactive Voice Response (IVR) Systems Introduction
    • 9.10.4 Genesys International Revenue in Interactive Voice Response (IVR) Systems Business (2018-2019)
    • 9.10.5 Genesys International Recent Development
  • 9.11 Vocalcom
  • 9.12 Convergys
  • 9.13 Genesys

10 Market Dynamics

  • 10.1 Drivers
  • 10.2 Opportunities
  • 10.3 Challenges
  • 10.4 Market Ecosystem
  • 10.5 Market Value Chain Analysis

11 Key Findings in This Report

12 Appendix

  • 12.1 Research Methodology
    • 12.1.1 Methodology/Research Approach
      • 12.1.1.1 Research Programs/Design
      • 12.1.1.2 Market Size Estimation
      • 12.1.1.3 Market Breakdown and Data Triangulation
    • 12.1.2 Data Source
      • 12.1.2.1 Secondary Sources
      • 12.1.2.2 Primary Sources
  • 12.2 Disclaimer
  • 12.3 Author Details

List of Tables and Figures

  • Table Interactive Voice Response (IVR) Systems Key Market Segments
  • Table Key Players Interactive Voice Response (IVR) Systems Covered
  • Table Global Interactive Voice Response (IVR) Systems Market Size Growth Rate by Type 2019-2025 (Million US$)
  • Figure Global Interactive Voice Response (IVR) Systems Market Size Market Share by Type 2019-2025
  • Figure On-premises Figures
  • Table Key Players of On-premises
  • Figure Cloud-based Figures
  • Table Key Players of Cloud-based
  • Table Global Interactive Voice Response (IVR) Systems Market Size Growth by Application 2019-2025 (Million US$)
  • Figure Healthcare Case Studies
  • Figure Hospitality Case Studies
  • Figure Others Case Studies
  • Figure Interactive Voice Response (IVR) Systems Report Years Considered
  • Table Global Interactive Voice Response (IVR) Systems Market Size 2018-2025 (Million US$)
  • Figure Global Interactive Voice Response (IVR) Systems Market Size and Growth Rate 2018-2025 (Million US$)
  • Table Global Interactive Voice Response (IVR) Systems Market Size by Regions 2019-2025 (Million US$)
  • Table Global Interactive Voice Response (IVR) Systems Market Size by Regions 2018-2025 (Million US$)
  • Table Global Interactive Voice Response (IVR) Systems Market Share by Regions 2014-2019
  • Figure Global Interactive Voice Response (IVR) Systems Market Share by Regions 2018-2025
  • Figure Global Interactive Voice Response (IVR) Systems Market Share by Regions 2019-2025
  • Table Market Top Trends
  • Table Global Interactive Voice Response (IVR) Systems Revenue by Manufacturers (2018-2019) (Million US$)
  • Table Global Interactive Voice Response (IVR) Systems Market Share by Manufacturers (2018-2019)
  • Figure Global Interactive Voice Response (IVR) Systems Market Share by Manufacturers in 2019
  • Table Global Key Players Interactive Voice Response (IVR) Systems Funding/Investment Analysis (Million US$)
  • Table Global Key Players Interactive Voice Response (IVR) Systems Valuation & Market Capitalization (Million US$)
  • Table Mergers & Acquisitions, Expansion Plans
  • Table Global Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025) (Million US$)
  • Table Global Interactive Voice Response (IVR) Systems Market Share by Type (2018-2025)
  • Figure Global Interactive Voice Response (IVR) Systems Market Size Share by Type (2018-2025)
  • Table Global Interactive Voice Response (IVR) Systems Market Size by Application (2018-2025) (Million US$)
  • Table Global Interactive Voice Response (IVR) Systems Market Size Share by Application (2018-2025)
  • Figure Global Interactive Voice Response (IVR) Systems Market Size Market Share by Application (2018-2025)
  • Figure Global Interactive Voice Response (IVR) Systems Revenue Market Share by Application in 2018
  • Figure United States Interactive Voice Response (IVR) Systems Market Size 2018-2025 (Million US$)
  • Table United States Key Players Interactive Voice Response (IVR) Systems Revenue (2018-2019) (Million US$)
  • Table United States Key Players Interactive Voice Response (IVR) Systems Market Share (2018-2019)
  • Table United States Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025) (Million US$)
  • Table United States Interactive Voice Response (IVR) Systems Market Share by Type (2018-2025)
  • Table United States Interactive Voice Response (IVR) Systems Market Size by Application (2018-2025) (Million US$)
  • Table United States Interactive Voice Response (IVR) Systems Market Share by Application (2018-2025)
  • Figure Europe Interactive Voice Response (IVR) Systems Market Size 2018-2025 (Million US$)
  • Table Europe Key Players Interactive Voice Response (IVR) Systems Revenue (2018-2019) (Million US$)
  • Table Europe Key Players Interactive Voice Response (IVR) Systems Market Share (2018-2019)
  • Table Europe Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025) (Million US$)
  • Table Europe Interactive Voice Response (IVR) Systems Market Share by Type (2018-2025)
  • Table Europe Interactive Voice Response (IVR) Systems Market Size by Application (2018-2025) (Million US$)
  • Table Europe Interactive Voice Response (IVR) Systems Market Share by Application (2018-2025)
  • Figure China Interactive Voice Response (IVR) Systems Market Size 2018-2025 (Million US$)
  • Table China Key Players Interactive Voice Response (IVR) Systems Revenue (2018-2019) (Million US$)
  • Table China Key Players Interactive Voice Response (IVR) Systems Market Share (2018-2019)
  • Table China Interactive Voice Response (IVR) Systems Market Size by Type (2018-2025) (Million US$)
  • Table China Interactive Voice Response (IVR) Systems Market Share by Type (2018-2025)
  • Table China Interactive Voice Response (IVR) Systems Market Size by Application (2018-2025) (Million US$)
  • Table China Interactive Voice Response (IVR) Systems Market Share by Application (2018-2025)
  • Figure Market Size in Japan Interactive Voice Response (IVR) Systems 2018-2025 (Million US$)
  • Figure Market Size in Southeast Asia Interactive Voice Response (IVR) Systems 2018-2025 (Million US$)
  • Figure Market Size in India Interactive Voice Response (IVR) Systems 2018-2025 (Million US$)
  • Table Cisco Systems Company Details
  • Table Cisco Systems Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
  • Table Cisco Systems Recent Development
  • Table Avaya Company Details
  • Table Avaya Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
  • Table Avaya Recent Development
  • Table NEC Company Details
  • Table NEC Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
  • Table NEC Recent Development
  • Table Enghouse Interactive Company Details
  • Table Enghouse Interactive Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
  • Table Enghouse Interactive Recent Development
  • Table SAP Company Details
  • Table SAP Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
  • Table SAP Recent Development
  • Table Aspect Company Details
  • Table Aspect Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
  • Table Aspect Recent Development
  • Table West Company Details
  • Table West Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
  • Table West Recent Development
  • Table Voxeo Company Details
  • Table Voxeo Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
  • Table Voxeo Recent Development
  • Table Altitude Software Company Details
  • Table Altitude Software Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
  • Table Altitude Software Recent Development
  • Table Genesys International Company Details
  • Table Genesys International Revenue in Interactive Voice Response (IVR) Systems Business in 2018 and 2019
  • Table Genesys International Recent Development
  • Table Vocalcom Company Details
  • Table Convergys Company Details
  • Table Genesys Company Details
  • Table Research Programs/Design for This Report
  • Figure Bottom-up and Top-down Approaches for This Report
  • Figure Data Triangulation
  • Table Key Data Information from Secondary Sources
  • Table Key Data Information from Primary Sources
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