Market Research Report
Global Interactive Voice Response (IVR) Systems Market Size, Status and Forecast 2018-2025
|Global Interactive Voice Response (IVR) Systems Market Size, Status and Forecast 2018-2025|
Published: November 30, 2018
Content info: 90 Pages
Delivery time: 2-3 business days
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
Natural language processing (NLP) is one of the leading technology that has been gaining increased adoption in the past decade of the progression of the interactive voice response (IVR) industry. NLP technology is used to analyze spoken natural language, and the IVRs supporting NLP are able to generate natural language response. This has helped in developing conversational systems. Using NLP technology, the IVR solutions have been designed to be smarter. On the other hand, IVR analytics plays an essential role in fueling the market growth, as it helps the companies to achieve customer satisfaction by capturing, tracking, and evaluating the entire call experience. IVR analytics solutions address issues such as root cause of common drop-off points and misunderstood menus and prompts, as well as customer reticence in using IVR systems. Once the issues are understood, an organization can make enhancements to its IVR solution, thereby making it easier for customers to use the self-service solution.
In 2018, the global Interactive Voice Response (IVR) Systems market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Interactive Voice Response (IVR) Systems status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Interactive Voice Response (IVR) Systems development in United States, Europe and China.
The key players covered in this study
Market analysis by product type
Market analysis by market
Market analysis by Region
The study objectives of this report are:
In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) Systems are as follows:
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.