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Market Research Report

Global Customer Relationship Management System Services Market Size, Status and Forecast 2019-2025

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Global Customer Relationship Management System Services Market Size, Status and Forecast 2019-2025
Published: August 26, 2019 Content info: 130 Pages
Description

All Salesforce products run in the cloud, so there are no expensive setup costs, no maintenance, and employees can work on smartphones, tablets, laptops, and any other internet-connected device.Salesforce services help businesses interact with customers in a new way to build more meaningful and lasting customer relationships, better understand customer needs, identify and capture new business opportunities, help customers solve problems faster, and be truly customer-centric.Manage all interactions with customers and potential customers to help the business grow and succeed.

In 2018, the global Customer Relationship Management System Services market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Customer Relationship Management System Services status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Relationship Management System Services development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study:

  • Tata Group
  • Fujitsu
  • PricewaterhouseCoopers
  • Simplus
  • Accenture
  • IBM Corporation
  • Deloitte
  • Capgemini
  • DXC Technology Company
  • NTT DATA Corporation
  • Wipro
  • Cognizant
  • Infosys
  • HCL Technologies
  • Persistent Systems
  • Tech Mahindra
  • Slalom
  • Virtusa

Market segment by Type, the product can be split into:

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • App Cloud
  • Commerce Cloud

Market segment by Application, split into:

  • BFSI
  • Manufacturing
  • Media & Communication
  • Retail
  • Public Sector
  • Healthcare & Life Sciences
  • High Tech
  • Others

Market segment by Regions/Countries, this report covers:

  • North America
  • Europe
  • China
  • Japan
  • Southeast Asia
  • India
  • Central & South America

The study objectives of this report are:

  • To analyze global Customer Relationship Management System Services status, future forecast, growth opportunity, key market and key players.
  • To present the Customer Relationship Management System Services development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
  • To strategically profile the key players and comprehensively analyze their development plan and strategies.
  • To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Relationship Management System Services are as follows:

  • History Year: 2014-2018
  • Base Year: 2018
  • Estimated Year: 2019
  • Forecast Year 2019 to 2025

For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

Table of Contents

1 Report Overview

  • 1.1 Study Scope
  • 1.2 Key Market Segments
  • 1.3 Players Covered
  • 1.4 Market Analysis by Type
    • 1.4.1 Global Customer Relationship Management System Services Market Size Growth Rate by Type (2014-2025)
    • 1.4.2 Sales Cloud
    • 1.4.3 Service Cloud
    • 1.4.4 Marketing Cloud
    • 1.4.5 App Cloud
    • 1.4.6 Commerce Cloud
  • 1.5 Market by Application
    • 1.5.1 Global Customer Relationship Management System Services Market Share by Application (2019-2025)
    • 1.5.2 BFSI
    • 1.5.3 Manufacturing
    • 1.5.4 Media & Communication
    • 1.5.5 Retail
    • 1.5.6 Public Sector
    • 1.5.7 Healthcare & Life Sciences
    • 1.5.8 High Tech
    • 1.5.9 Others
  • 1.6 Study Objectives
  • 1.7 Years Considered

2 Global Growth Trends

  • 2.1 Customer Relationship Management System Services Market Size
  • 2.2 Customer Relationship Management System Services Growth Trends by Regions
    • 2.2.1 Customer Relationship Management System Services Market Size by Regions (2019-2025)
    • 2.2.2 Customer Relationship Management System Services Market Share by Regions (2014-2019)
  • 2.3 Industry Trends
    • 2.3.1 Market Top Trends
    • 2.3.2 Market Drivers
    • 2.3.3 Market Challenges
    • 2.3.4 Porter's Five Forces Analysis

3 Market Share by Key Players

  • 3.1 Customer Relationship Management System Services Market Size by by Players
    • 3.1.1 Global Customer Relationship Management System Services Revenue by by Players (2014-2019)
    • 3.1.2 Global Customer Relationship Management System Services Revenue Market Share by by Players (2014-2019)
    • 3.1.3 Global Customer Relationship Management System Services Market Concentration Ratio (CR5 and HHI)
  • 3.2 Customer Relationship Management System Services Key Players Head office and Area Served
  • 3.3 Key Players Customer Relationship Management System Services Product/Solution/Service
  • 3.4 Date of Enter into Customer Relationship Management System Services Market
  • 3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application

  • 4.1 Global Customer Relationship Management System Services Market Size by Type (2014-2019)
  • 4.2 Global Customer Relationship Management System Services Market Size by Application (2014-2019)

5 North America

  • 5.1 North America Customer Relationship Management System Services Market Size (2014-2019)
  • 5.2 Customer Relationship Management System Services Key Players in North America
  • 5.3 North America Customer Relationship Management System Services Market Size by Type
  • 5.4 North America Customer Relationship Management System Services Market Size by Application

6 Europe

  • 6.1 Europe Customer Relationship Management System Services Market Size (2014-2019)
  • 6.2 Customer Relationship Management System Services Key Players in Europe
  • 6.3 Europe Customer Relationship Management System Services Market Size by Type
  • 6.4 Europe Customer Relationship Management System Services Market Size by Application

7 China

  • 7.1 China Customer Relationship Management System Services Market Size (2014-2019)
  • 7.2 Customer Relationship Management System Services Key Players in China
  • 7.3 China Customer Relationship Management System Services Market Size by Type
  • 7.4 China Customer Relationship Management System Services Market Size by Application

8 Japan

  • 8.1 Japan Customer Relationship Management System Services Market Size (2014-2019)
  • 8.2 Customer Relationship Management System Services Key Players in Japan
  • 8.3 Japan Customer Relationship Management System Services Market Size by Type
  • 8.4 Japan Customer Relationship Management System Services Market Size by Application

9 Southeast Asia

  • 9.1 Southeast Asia Customer Relationship Management System Services Market Size (2014-2019)
  • 9.2 Customer Relationship Management System Services Key Players in Southeast Asia
  • 9.3 Southeast Asia Customer Relationship Management System Services Market Size by Type
  • 9.4 Southeast Asia Customer Relationship Management System Services Market Size by Application

10 India

  • 10.1 India Customer Relationship Management System Services Market Size (2014-2019)
  • 10.2 Customer Relationship Management System Services Key Players in India
  • 10.3 India Customer Relationship Management System Services Market Size by Type
  • 10.4 India Customer Relationship Management System Services Market Size by Application

11 Central & South America

  • 11.1 Central & South America Customer Relationship Management System Services Market Size (2014-2019)
  • 11.2 Customer Relationship Management System Services Key Players in Central & South America
  • 11.3 Central & South America Customer Relationship Management System Services Market Size by Type
  • 11.4 Central & South America Customer Relationship Management System Services Market Size by Application

12 International Players Profiles

  • 12.1 Tata Group
    • 12.1.1 Tata Group Company Details
    • 12.1.2 Company Description and Business Overview
    • 12.1.3 Customer Relationship Management System Services Introduction
    • 12.1.4 Tata Group Revenue in Customer Relationship Management System Services Business (2014-2019))
    • 12.1.5 Tata Group Recent Development
  • 12.2 Fujitsu
    • 12.2.1 Fujitsu Company Details
    • 12.2.2 Company Description and Business Overview
    • 12.2.3 Customer Relationship Management System Services Introduction
    • 12.2.4 Fujitsu Revenue in Customer Relationship Management System Services Business (2014-2019)
    • 12.2.5 Fujitsu Recent Development
  • 12.3 PricewaterhouseCoopers
    • 12.3.1 PricewaterhouseCoopers Company Details
    • 12.3.2 Company Description and Business Overview
    • 12.3.3 Customer Relationship Management System Services Introduction
    • 12.3.4 PricewaterhouseCoopers Revenue in Customer Relationship Management System Services Business (2014-2019)
    • 12.3.5 PricewaterhouseCoopers Recent Development
  • 12.4 Simplus
    • 12.4.1 Simplus Company Details
    • 12.4.2 Company Description and Business Overview
    • 12.4.3 Customer Relationship Management System Services Introduction
    • 12.4.4 Simplus Revenue in Customer Relationship Management System Services Business (2014-2019)
    • 12.4.5 Simplus Recent Development
  • 12.5 Accenture
    • 12.5.1 Accenture Company Details
    • 12.5.2 Company Description and Business Overview
    • 12.5.3 Customer Relationship Management System Services Introduction
    • 12.5.4 Accenture Revenue in Customer Relationship Management System Services Business (2014-2019)
    • 12.5.5 Accenture Recent Development
  • 12.6 IBM Corporation
    • 12.6.1 IBM Corporation Company Details
    • 12.6.2 Company Description and Business Overview
    • 12.6.3 Customer Relationship Management System Services Introduction
    • 12.6.4 IBM Corporation Revenue in Customer Relationship Management System Services Business (2014-2019)
    • 12.6.5 IBM Corporation Recent Development
  • 12.7 Deloitte
    • 12.7.1 Deloitte Company Details
    • 12.7.2 Company Description and Business Overview
    • 12.7.3 Customer Relationship Management System Services Introduction
    • 12.7.4 Deloitte Revenue in Customer Relationship Management System Services Business (2014-2019)
    • 12.7.5 Deloitte Recent Development
  • 12.8 Capgemini
    • 12.8.1 Capgemini Company Details
    • 12.8.2 Company Description and Business Overview
    • 12.8.3 Customer Relationship Management System Services Introduction
    • 12.8.4 Capgemini Revenue in Customer Relationship Management System Services Business (2014-2019)
    • 12.8.5 Capgemini Recent Development
  • 12.9 DXC Technology Company
    • 12.9.1 DXC Technology Company Company Details
    • 12.9.2 Company Description and Business Overview
    • 12.9.3 Customer Relationship Management System Services Introduction
    • 12.9.4 DXC Technology Company Revenue in Customer Relationship Management System Services Business (2014-2019)
    • 12.9.5 DXC Technology Company Recent Development
  • 12.10 NTT DATA Corporation
    • 12.10.1 NTT DATA Corporation Company Details
    • 12.10.2 Company Description and Business Overview
    • 12.10.3 Customer Relationship Management System Services Introduction
    • 12.10.4 NTT DATA Corporation Revenue in Customer Relationship Management System Services Business (2014-2019)
    • 12.10.5 NTT DATA Corporation Recent Development
  • 12.11 Wipro
  • 12.12 Cognizant
  • 12.13 Infosys
  • 12.14 HCL Technologies
  • 12.15 Persistent Systems
  • 12.16 Tech Mahindra
  • 12.17 Slalom
  • 12.18 Virtusa

13 Market Forecast 2019-2025

  • 13.1 Market Size Forecast by Product (2019-2025)
  • 13.2 Market Size Forecast by Application (2019-2025)
  • 13.3 Market Size Forecast by Regions
  • 13.4 North America
  • 13.5 Europe
  • 13.6 China
  • 13.7 Japan
  • 13.8 Southeast Asia
  • 13.9 India
  • 13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix

  • 15.1 Research Methodology
    • 15.1.1 Methodology/Research Approach
      • 15.1.1.1 Research Programs/Design
      • 15.1.1.2 Market Size Estimation
      • 15.1.1.3 Market Breakdown and Data Triangulation
    • 15.1.2 Data Source
      • 15.1.2.1 Secondary Sources
      • 15.1.2.2 Primary Sources
  • 15.2 Disclaimer
  • 15.3 Author Details

List of Tables and Figures

  • Table Customer Relationship Management System Services Key Market Segments
  • Table Key Players Customer Relationship Management System Services Covered
  • Table Global Customer Relationship Management System Services Market Size Growth Rate by Type 2018-2025 (Million US$)
  • Figuer Sales Cloud Figures
  • Table Key Players of Sales Cloud
  • Figuer Service Cloud Figures
  • Table Key Players of Service Cloud
  • Figuer Marketing Cloud Figures
  • Table Key Players of Marketing Cloud
  • Figuer App Cloud Figures
  • Table Key Players of App Cloud
  • Figuer Commerce Cloud Figures
  • Table Key Players of Commerce Cloud
  • Table Global Customer Relationship Management System Services Market Size Growth by Application 2019-2025 (Million US$)
  • Figure Global Customer Relationship Management System Services Market Share by Application in 2018 & 2025
  • Figure BFSI Case Studies
  • Figure Manufacturing Case Studies
  • Figure Media & Communication Case Studies
  • Figure Retail Case Studies
  • Figure Public Sector Case Studies
  • Figure Healthcare & Life Sciences Case Studies
  • Figure High Tech Case Studies
  • Figure Others Case Studies
  • Figure Customer Relationship Management System Services Report Years Considered
  • Figure Global Customer Relationship Management System Services Market Size and Growth Rate 2014-2025 (Million US$)
  • Table Global Customer Relationship Management System Services Market Size by Regions 2019-2025 (Million US$)
  • Table Global Customer Relationship Management System Services Market Size by Regions 2019-2025 (Million US$)
  • Table Global Customer Relationship Management System Services Market Share by Regions 2014-2019
  • Figure Global Customer Relationship Management System Services Market Share by Regions 2014-2019
  • Figure Global Customer Relationship Management System Services Market Share by Regions in 2018
  • Table Market Top Trends
  • Table Key Drivers: Impact Analysis (2019-2025)
  • Table Key Challenges
  • Figure PORTER'S FIVE FORCES ANALYSIS
  • Table Global Customer Relationship Management System Services Revenue by by Players (2014-2019) (Million US$)
  • Table Global Customer Relationship Management System Services Market Share by by Players (2014-2019)
  • Figure Global Customer Relationship Management System Services Market Share by by Players in 2018
  • Table Global Customer Relationship Management System Services by Players Market Concentration Ratio (CR5 and HHI)
  • Table Key Players Head office and Area Served
  • Table Key Players Customer Relationship Management System Services Product/Solution/Service
  • Table Date of Enter into Customer Relationship Management System Services Market
  • Table Mergers & Acquisitions, Expansion Plans
  • Table Global Customer Relationship Management System Services Market Size by Type (2014-2019) (Million US$)
  • Table Global Customer Relationship Management System Services Market Size Share by Type (2014-2019)
  • Figure Global Customer Relationship Management System Services Market Size Market Share by Type (2014-2019)
  • Table Global Customer Relationship Management System Services Market Size by Application (2014-2019) (Million US$)
  • Table Global Customer Relationship Management System Services Market Size Share by Application (2014-2019)
  • Figure Global Customer Relationship Management System Services Market Size Market Share by Application (2014-2019)
  • Figure Global Customer Relationship Management System Services Revenue Market Share by Application in 2018
  • Figure North America Customer Relationship Management System Services Market Size 2014-2019 (Million US$)
  • Table North America Key Players Customer Relationship Management System Services Revenue (2018-2019) (Million US$)
  • Table North America Key Players Customer Relationship Management System Services Market Share (2018-2019)
  • Table North America Customer Relationship Management System Services Market Size by Type 2014-2019 (Million US$)
  • Table North America Customer Relationship Management System Services Market Share by Type 2014-2019
  • Table North America Customer Relationship Management System Services Market Size by Application 2014-2019 (Million US$)
  • Table North America Customer Relationship Management System Services Market Share by Application 2014-2019
  • Figure Europe Customer Relationship Management System Services Market Size 2014-2019 (Million US$)
  • Table Europe Key Players Customer Relationship Management System Services Revenue (2018-2019) (Million US$)
  • Table Europe Key Players Customer Relationship Management System Services Market Share (2018-2019)
  • Table Europe Customer Relationship Management System Services Market Size by Type 2014-2019 (Million US$)
  • Table Europe Customer Relationship Management System Services Market Share by Type 2014-2019
  • Table Europe Customer Relationship Management System Services Market Size by Application 2014-2019 (Million US$)
  • Table Europe Customer Relationship Management System Services Market Share by Application 2014-2019
  • Figure China Customer Relationship Management System Services Market Size 2014-2019 (Million US$)
  • Table China Key Players Customer Relationship Management System Services Revenue (2018-2019) (Million US$)
  • Table China Key Players Customer Relationship Management System Services Market Share (2018-2019)
  • Table China Customer Relationship Management System Services Market Size by Type 2014-2019 (Million US$)
  • Table China Customer Relationship Management System Services Market Share by Type 2014-2019
  • Table China Customer Relationship Management System Services Market Size by Application 2014-2019 (Million US$)
  • Table China Customer Relationship Management System Services Market Share by Application 2014-2019
  • Figure Japan Customer Relationship Management System Services Market Size 2014-2019 (Million US$)
  • Table Japan Key Players Customer Relationship Management System Services Revenue (2018-2019) (Million US$)
  • Table Japan Key Players Customer Relationship Management System Services Market Share (2018-2019)
  • Table Japan Customer Relationship Management System Services Market Size by Type 2014-2019 (Million US$)
  • Table Japan Customer Relationship Management System Services Market Share by Type 2014-2019
  • Table Japan Customer Relationship Management System Services Market Size by Application 2014-2019 (Million US$)
  • Table Japan Customer Relationship Management System Services Market Share by Application 2014-2019
  • Figure Southeast Asia Customer Relationship Management System Services Market Size 2014-2019 (Million US$)
  • Table Southeast Asia Key Players Customer Relationship Management System Services Revenue (2018-2019) (Million US$)
  • Table Southeast Asia Key Players Customer Relationship Management System Services Market Share (2018-2019)
  • Table Southeast Asia Customer Relationship Management System Services Market Size by Type 2014-2019 (Million US$)
  • Table Southeast Asia Customer Relationship Management System Services Market Share by Type 2014-2019
  • Table Southeast Asia Customer Relationship Management System Services Market Size by Application 2014-2019 (Million US$)
  • Table Southeast Asia Customer Relationship Management System Services Market Share by Application 2014-2019
  • Figure India Customer Relationship Management System Services Market Size 2014-2019 (Million US$)
  • Table India Key Players Customer Relationship Management System Services Revenue (2018-2019) (Million US$)
  • Table India Key Players Customer Relationship Management System Services Market Share (2018-2019)
  • Table India Customer Relationship Management System Services Market Size by Type 2014-2019 (Million US$)
  • Table India Customer Relationship Management System Services Market Share by Type 2014-2019
  • Table India Customer Relationship Management System Services Market Size by Application 2014-2019 (Million US$)
  • Table India Customer Relationship Management System Services Market Share by Application 2014-2019
  • Figure Central & South America Customer Relationship Management System Services Market Size 2014-2019 (Million US$)
  • Table Central & South America Key Players Customer Relationship Management System Services Revenue (2018-2019) (Million US$)
  • Table Central & South America Key Players Customer Relationship Management System Services Market Share (2018-2019)
  • Table Central & South America Customer Relationship Management System Services Market Size by Type 2014-2019 (Million US$)
  • Table Central & South America Customer Relationship Management System Services Market Share by Type 2014-2019
  • Table Central & South America Customer Relationship Management System Services Market Size by Application 2014-2019 (Million US$)
  • Table Central & South America Customer Relationship Management System Services Market Share by Application 2014-2019
  • Table Tata Group Company Details
  • Table Tata Group Revenue in Customer Relationship Management System Services Business 2014-2019 (Million US$)
  • Figure Tata Group Revenue Growth Rate in Customer Relationship Management System Services Business (2014-2019)
  • Table Tata Group Recent Development
  • Table Fujitsu Company Details
  • Table Fujitsu Revenue in Customer Relationship Management System Services Business 2014-2019 (Million US$)
  • Figure Fujitsu Revenue Growth Rate in Customer Relationship Management System Services Business (2014-2019)
  • Table Fujitsu Recent Development
  • Table PricewaterhouseCoopers Company Details
  • Table PricewaterhouseCoopers Revenue in Customer Relationship Management System Services Business 2014-2019 (Million US$)
  • Figure PricewaterhouseCoopers Revenue Growth Rate in Customer Relationship Management System Services Business (2014-2019)
  • Table PricewaterhouseCoopers Recent Development
  • Table Simplus Company Details
  • Table Simplus Revenue in Customer Relationship Management System Services Business 2014-2019 (Million US$)
  • Figure Simplus Revenue Growth Rate in Customer Relationship Management System Services Business (2014-2019)
  • Table Simplus Recent Development
  • Table Accenture Company Details
  • Table Accenture Revenue in Customer Relationship Management System Services Business 2014-2019 (Million US$)
  • Figure Accenture Revenue Growth Rate in Customer Relationship Management System Services Business (2014-2019)
  • Table Accenture Recent Development
  • Table IBM Corporation Company Details
  • Table IBM Corporation Revenue in Customer Relationship Management System Services Business 2014-2019 (Million US$)
  • Figure IBM Corporation Revenue Growth Rate in Customer Relationship Management System Services Business (2014-2019)
  • Table IBM Corporation Recent Development
  • Table Deloitte Company Details
  • Table Deloitte Revenue in Customer Relationship Management System Services Business 2014-2019 (Million US$)
  • Figure Deloitte Revenue Growth Rate in Customer Relationship Management System Services Business (2014-2019)
  • Table Deloitte Recent Development
  • Table Capgemini Company Details
  • Table Capgemini Revenue in Customer Relationship Management System Services Business 2014-2019 (Million US$)
  • Figure Capgemini Revenue Growth Rate in Customer Relationship Management System Services Business (2014-2019)
  • Table Capgemini Recent Development
  • Table DXC Technology Company Company Details
  • Table DXC Technology Company Revenue in Customer Relationship Management System Services Business 2014-2019 (Million US$)
  • Figure DXC Technology Company Revenue Growth Rate in Customer Relationship Management System Services Business (2014-2019)
  • Table DXC Technology Company Recent Development
  • Table NTT DATA Corporation Company Details
  • Table NTT DATA Corporation Revenue in Customer Relationship Management System Services Business 2014-2019 (Million US$)
  • Figure NTT DATA Corporation Revenue Growth Rate in Customer Relationship Management System Services Business (2014-2019)
  • Table NTT DATA Corporation Recent Development
  • Table Wipro Company Details
  • Table Cognizant Company Details
  • Table Infosys Company Details
  • Table HCL Technologies Company Details
  • Table Persistent Systems Company Details
  • Table Tech Mahindra Company Details
  • Table Slalom Company Details
  • Table Virtusa Company Details
  • Table Global Customer Relationship Management System Services Market Size by Regions (Million US$) 2019-2025
  • Figure Global Customer Relationship Management System Services Market Size Share by Regions (2019-2025)
  • Figure Global Customer Relationship Management System Services Market Size Share by Regions in 2025
  • Figure North America Customer Relationship Management System Services Market Size Forecast (2019-2025)(Million USD)
  • Figure Europe Customer Relationship Management System Services Market Size Forecast (2019-2025)(Million USD)
  • Figure China Customer Relationship Management System Services Market Size Forecast (2019-2025)(Million USD)
  • Figure Japan Customer Relationship Management System Services Market Size Forecast (2019-2025)(Million USD)
  • Figure Southeast Asia Customer Relationship Management System Services Market Size Forecast (2019-2025)(Million USD)
  • Figure India Customer Relationship Management System Services Market Size Forecast (2019-2025)(Million USD)
  • Figure Central & South America Customer Relationship Management System Services Market Size Forecast (2019-2025)(Million USD)
  • Table Global Customer Relationship Management System Services Market Size by Product (2019-2025) (Million US$)
  • Figure Global Customer Relationship Management System Services Market Size by Product (2019-2025)
  • Figure Global Customer Relationship Management System Services Market Size by Product in 2025
  • Table Global Customer Relationship Management System Services Market Size by Application (2019-2025) (Million US$)
  • Figure Global Customer Relationship Management System Services Market Size by Application (2019-2025)
  • Figure Global Customer Relationship Management System Services Market Size by Application in 2025
  • Table Research Programs/Design for This Report
  • Figure Bottom-up and Top-down Approaches for This Report
  • Figure Data Triangulation
  • Table Key Data Information from Secondary Sources
  • Table Key Data Information from Primary Sources
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