Market Research Report
Global Contact Center as a Service Market Size, Status and Forecast 2019-2025
|Published by||QYResearch||Product code||917186|
|Published||Content info||131 Pages
Delivery time: 2-3 business days
|Global Contact Center as a Service Market Size, Status and Forecast 2019-2025|
|Published: November 25, 2019||Content info: 131 Pages||
Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but there are key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include: * Automatic call distribution (ACD) and interactive voice response (IVR). * Universal routing and queuing of voice and internet channels * A chatbot capability to support self-service and assisted-service interactions and transactions. * Proactive contact, including outbound dialing and SMS, as well as push text and email notifications. * Access to customer data * Support for virtual operations, remote agents and subject matter expets * Customer relationship tracking, management applications and operational support applications.
In 2018, the global Contact Center as a Service market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.
This report focuses on the global Contact Center as a Service status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center as a Service development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
The key players covered in this study
Market segment by Type, the product can be split into
Market segment by Application, split into
Market segment by Regions/Countries, this report covers
The study objectives of this report are:
In this study, the years considered to estimate the market size of Contact Center as a Service are as follows:
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.