Market Research Report
Self-Service Banking: Best Practice and Case Studies (2nd Edition)
|Published by||Retail Banking Research||Product code||206566|
|Published||Content info||142 Pages
Delivery time: 1-2 business days
|Self-Service Banking: Best Practice and Case Studies (2nd Edition)|
|Published: June 2, 2014||Content info: 142 Pages||
This second edition of “Self-Service Banking: Best Practice and Case Studies” addresses self-service strategy in the context of retail banking strategy more broadly. It provides an overview of how self-service banking is being used and developed within an increasingly complex multi-channel delivery environment. The report aims to inform the thinking of senior executives on the critical issues that must be addressed in order to maximise the benefits that self-service can deliver.
The first part of the report considers the role of self-service in retail banking through a set of case studies from around the world. The second part reviews, with examples, the issues that contribute to the effectiveness of the self-service investment. It offers guidance on developing and implementing a comprehensive self-service strategy.