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Market Research Report

Branch Banking IV: Case Studies of Successful Strategy

Published by Retail Banking Research Product code 256432
Published Content info 143 Pages
Delivery time: 1-2 business days
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Branch Banking IV: Case Studies of Successful Strategy
Published: November 30, 2018 Content info: 143 Pages
Description

Branch Banking IV is the latest report in RBR's popular Branch Banking executive report series. It explores the range of approaches taken by different types of bank, highlighting examples of best practice in branch strategy. The report presents case studies that demonstrate the synergy between physical and digital channels being seen during the current wave of retail bank branch transformation. Whether you are a bank, a supplier, or other industry participant, these case studies will inspire you to better serve your customers.

RBR executive reports

This report is part of RBR's "Executive Report" series which provides expert opinion on topical issues in the banking automation, ATMs, cards and payments sectors.

The reports provide a mix of information, analysis, insights and implications and are aimed at senior executives or others looking for informed commentary on key industry issues.

Table of Contents

Table of Contents

EXECUTIVE SUMMARY

SECTION A: BRANCH-LED STRATEGY

  • 1. Eastern Bank, USA
  • 2. Huntington National Bank, USA

SECTION B: BRANCH TRANSFORMATION

  • 3. Bank of America, USA
  • 4. Bank of Ireland (BOI), Ireland
  • 5. Millennium bcp (MBCP), Portugal
  • 6. The Nordea Group
  • 7. OCBC and UOB, Singapore
  • 8. Origin Bank, USA

SECTION C: BRANCH BUSINESS MODEL

  • 9. Bendigo and Adelaide Bank (BEN), Australia
  • 10. CO-OP Financial Services (CO-OP), USA
  • 11. Handelsbanken, Sweden
  • 12. SNS Bank, Netherlands (de Volksbank group)

SECTION D: LOUNGES

  • 13. ING, Belgium
  • 14. Virgin Money, UK

SECTION E: MAJOR STRATEGIC ISSUES

  • 15. Branch types
  • 16. Branch design principles
  • 17. The customer experience
  • 18. Strategy development and management
  • 19. Conclusions
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