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Market Research Report

Teller Automation and Branch Transformation 2019

Published by Retail Banking Research Product code 261412
Published Content info 890 Pages; 444 Tables & Figures
Delivery time: 1-2 business days
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Teller Automation and Branch Transformation 2019
Published: February 28, 2019 Content info: 890 Pages; 444 Tables & Figures

Faced with changing customer behaviour and expectations, and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.

The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, an increasing range of alternative technological solutions, including assisted self-service terminals and video tellers, are becoming increasingly popular.

The study examines what technologies banks plan to utilise to transform their branches and the role of the people within

geographic coverage


  • Austria
  • France
  • Germany
  • Italy
  • Poland
  • Portugal
  • Russia
  • Saudi Arabia
  • South Africa
  • Spain
  • Switzerland
  • Turkey
  • United Kingdom


  • Australia
  • China
  • India
  • Indonesia
  • New Zealand
  • Singapore


  • Brazil
  • Canada
  • Mexico
  • USA
Table of Contents

Table of Contents

  • 1.Market overview
  • 2.Branch strategy - branches and teller positions, branch transformation initiatives, omnichannel integration and customer experience
  • 3.Current TAU market - market size and growth, main deployers, functionality and hardware features, service and maintenance, customer acceptance, terminal usage, connectivity
  • 4.Manufacturers - market shares and vendor selection criteria
  • 5.Assisted self-service and other branch technology
  • 6.TAU market drivers and inhibitors
  • 7.TAU market forecasts - forecast TAU installed base and shipments, future TAU market requirements, future levels of branches and teller positions, future of alternative branch technology
  • 8.Deployer profiles
  • 9.Annex
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