Market Research Report
Teller Automation and Branch Transformation 2019
|Published by||Retail Banking Research||Product code||261412|
|Published||Content info||890 Pages; 444 Tables & Figures
Delivery time: 1-2 business days
|Teller Automation and Branch Transformation 2019|
|Published: February 28, 2019||Content info: 890 Pages; 444 Tables & Figures||
Faced with changing customer behaviour and expectations, and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.
The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, an increasing range of alternative technological solutions, including assisted self-service terminals and video tellers, are becoming increasingly popular.
The study examines what technologies banks plan to utilise to transform their branches and the role of the people within