Market Research Report
Branch Transformation 2021
|Published by||Retail Banking Research||Product code||989752|
|Published||Content info||887 Pages; 583 Tables and Figures
Delivery time: 1-2 business days
|Branch Transformation 2021|
|Published: January 31, 2021||Content info: 887 Pages; 583 Tables and Figures||
Faced with changing customer behaviour and expectations, and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.
The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, assisted self-service terminals (ASSTs) are becoming increasingly common, as financial institutions seek to marry the efficiency of the self-service channel with the personal touch of assistance, either in-person or via a video link, that many customers expect for branch banking interactions.
The study examines which technologies banks plan to utilise to transform their branches and the role of the people within them. It reports the current deployment and future potential of TAUs and ASSTs among banks and other financial institutions in 24 key countries worldwide, while identifying the main market drivers and inhibitors for these technologies.
The information and insights contained in this report help suppliers and analysts make better, more informed decisions about how best to take advantage of emerging market opportunities, by establishing:
The 887-page report comprises an introductory section with international comparisons and analysis, and 24 individual country reports, which have a common structure: