Instant Messaging Statistics Report, 2019-2023

This study brings together key data and statistics on business and consumer use of Instant Messaging (IM), Mobile Messaging (i.e. Mobile Instant Messaging or Chat) and Mobile Texting, including:

• Instant Messaging - Worldwide Users & Accounts, Breakouts by Enterprise and Public IM Accounts, IM traffic growth forecast, Average number of IMs sent/received per User/Day, Average User Time spent on IM/Day
• Consumer IM - Users and Accounts, Breakouts by Region, Four-year Forecasts
• Enterprise IM - Users and Accounts, Breakouts by Region, Business Size, Four-year Forecasts
• Mobile Messaging - Users and Accounts, Four-Year Forecast, Breakout by Region
• Mobile Text Messaging - Business and Consumer messages sent/received per User/Day

This report is intended for Organizations, Vendors, and Investors who need to make informed decisions about Instant Messaging, chat, and Mobile Messaging use by business and consumer users.

Table of Contents

SCOPE

METHODOLOGY

EXECUTIVE SUMMARY

CHAPTER 1: INSTANT MESSAGING

• 1.1 WORLDWIDE IM ACCOUNTS AND USERS FORECAST, 2019-2023
• 1.2 ENTERPRISE VS. CONSUMER IM USERS
• 1.3 ENTERPRISE VS. CONSUMER IM ACCOUNTS
• 1.4 IM TRAFFIC FORECAST
• 1.5 AVERAGE NUMBER OF IMS SENT/RECEIVED PER USER PER DAY
• 1.6 AVERAGE TIME SPENT ON IM PER USER PER DAY

CHAPTER 2: CONSUMER IM

• 2.1 CONSUMER IM FORECAST, 2019-2023
  • 2.1.1 Consumer IM by Region

CHAPTER 3: ENTERPRISE IM

• 3.1 ENTERPRISE IM FORECAST, 2019-2023
  • 3.1.1 Enterprise IM Accounts by Region
  • 3.1.2 Enterprise IM Accounts by Business Size

CHAPTER 4: MOBILE MESSAGING

• 4.1 MOBILE MESSAGING USER AND ACCOUNT FORECAST, 2019-2023
  • 4.1.1 MOBILE MESSAGING ACCOUNTS BY REGION

CHAPTER 5: MOBILE TEXTING

• 5.1 BUSINESS MOBILE SMS TEXT MESSAGING
• 5.2 CONSUMER MOBILE SMS TEXT MESSAGING

LIST OF TABLES

• Table 1: Worldwide IM Accounts and Users (M), 2019-2023
• Table 2: Enterprise vs. Consumer IM Users (M), 2019-2023
• Table 3: Enterprise vs. Consumer IM Accounts (M), 2019-2023
• Table 4: Daily IM Traffic (Billions), 2019-2023
• Table 5: IM Conversations per User/Day, 2019
• Table 6: Average Time spent on IM per User/Day, 2019
• Table 7: Consumer IM Accounts and Users Forecast (M), 2019-2023
• Table 8: Enterprise IM Accounts and Users Forecast (M), 2019-2023
• Table 9: Worldwide Mobile Messaging User & Account Forecast, 2019-2023
• Table 10: Business SMS Text Messages Sent & Received per User/Day, 2019-2023
• Table 11: Consumer SMS Text Messages Sent & Received per User/Day, 2019-2023

LIST OF FIGURES

• Figure 1: Worldwide IM Accounts (Millions), 2019-2023
• Figure 2: Enterprise vs. Consumer IM Users, 2019 & 2023
• Figure 3: Daily IM Traffic (Billions), 2019-2023
• Figure 4: Consumer IM Accounts by Region, 2019 & 2023
• Figure 5: Enterprise IM Accounts by Region, 2019 & 2023
• Figure 6: Enterprise IM Accounts by Business Size, 2019 & 2023
• Figure 7: Mobile Messaging - Breakout by Region, 2019-2023