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Market Research Report

The Mobile Phone Insurance Ecosystem: 2017 - 2030 - Opportunities, Challenges, Strategies & Forecasts

Published by SNS Telecom & IT Product code 321884
Published Content info 163 Pages
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The Mobile Phone Insurance Ecosystem: 2017 - 2030 - Opportunities, Challenges, Strategies & Forecasts
Published: September 19, 2017 Content info: 163 Pages
Description

Given the increasing prevalence of expensive household goods, cars and consumer electronics, insurance has become an unavoidable and often necessary cost in modern life. Mobile phones, and smartphones in particular are no exception to this trend.

Most major mobile operators, insurance specialists, device OEMs, retailers and even banks now offer insurance plans that cover theft, loss, malfunctions and damage of mobile phones. Many policies now also integrate enhanced technical support and additional protection features such as data backup facilities, allowing users to securely backup their phone data online.

SNS Research estimates that the global mobile phone insurance market is expected to account for $20.5 Billion in revenue by the end of 2017. The market is further expected to grow at a CAGR of approximately 10% over the next three years, eventually accounting for more than $27 Billion in revenue by the end of 2020.

The "Mobile Phone Insurance Ecosystem: 2017 - 2030 - Opportunities, Challenges, Strategies & Forecasts" report presents an in-depth assessment of the mobile phone insurance ecosystem including market drivers, challenges, opportunities, value chain, future roadmap, case studies, ecosystem player profiles and strategies. The report also presents market size forecasts from 2017 through to 2030. The forecasts are segmented for 3 sales channels, 5 regions and 25 countries.

The report comes with an associated Excel datasheet suite covering quantitative data from all numeric forecasts presented in the report.

Topics Covered

The report covers the following topics:

  • Mobile phone insurance ecosystem
  • Market drivers and barriers
  • Insurance policy structure, distribution channels and key trends
  • Case studies of mobile phone insurance initiatives
  • Industry roadmap and value chain
  • Profiles and strategies of over 80 leading ecosystem players
  • Strategic recommendations for ecosystem players
  • Market analysis and forecasts from 2017 till 2030

Forecast Segmentation

Market forecasts are provided for each of the following submarkets and their categories:

  • Sales Channel Segmentation
    • Mobile Operators
    • Device OEMs
    • Retailers & Others
  • Regional Segmentation
    • Asia Pacific
    • Europe
    • Latin & Central America
    • Middle East & Africa
    • North America
  • Country Level Segmentation
    • Argentina, Australia, Brazil, Canada, China, Colombia, France, Germany, Hong Kong, India, Israel, Italy, Japan, Mexico, Netherlands, Poland, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Taiwan, UK & USA

Key Questions Answered

The report provides answers to the following key questions:

  • How big is the mobile phone insurance opportunity?
  • What trends, challenges and barriers are influencing its growth?
  • How is the ecosystem evolving by region?
  • What will the market size be in 2020 and at what rate will it grow?
  • Which countries will see the highest percentage of growth?
  • Who are the key market players and what are their strategies?
  • What risks are typically covered in mobile phone insurance offerings?
  • How can insurance plans help mobile operators in reducing churn?
  • What strategies should mobile operators, device OEMs and insurance providers adopt to remain competitive?

Key Findings

  • The report has the following key findings:
    • SNS Research estimates that the global mobile phone insurance market is expected to account for $20.5 Billion in revenue by the end of 2017. The market is further expected to grow at a CAGR of approximately 10% over the next three years, eventually accounting for more than $27 Billion in revenue by the end of 2020.
    • In an effort to boost the uptake of their mobile phone insurance plans, mobile operators and insurance providers have extensively enhanced their offerings with a number of differentiating features such as multi-device coverage, integrated device security apps, prioritized technical support, door-to-door repair services and secure data storage for photos and videos.
    • To accelerate the adoption of mobile phone insurance in developing markets, mobile operators are experimenting with an array of strategies ranging from complimentary insurance schemes to bundling insurance with inexpensively priced mobile security offerings.
    • Many smartphone OEMs - including Apple, Samsung, HTC, Acer, Motorola Mobility and Xiaomi - already offer their own branded protection plans across multiple countries, and others are expected to follow suit. By the end of 2020, OEM branded plans will account for a market worth nearly $4.5 Billion.
Table of Contents

Table of Contents

1 Chapter 1: Introduction

  • 1.1 Executive Summary
  • 1.2 Topics Covered
  • 1.3 Forecast Segmentation
  • 1.4 Key Questions Answered
  • 1.5 Key Findings
  • 1.6 Methodology
  • 1.7 Target Audience
  • 1.8 Companies & Organizations Mentioned

2 Chapter 2: An Overview of Mobile Phone Insurance

  • 2.1 The Role of Insurance in Our Daily Lives
  • 2.2 Why Have Mobile Phone Insurance?
  • 2.3 What Risks Are Typically Covered?
    • 2.3.1 Accidental, Malicious or Liquid Damage
    • 2.3.2 Electrical or Mechanical Breakdown
    • 2.3.3 Theft or Loss
    • 2.3.4 Unauthorized Calls & Usage
    • 2.3.5 Data Backup Facilities
    • 2.3.6 Overseas Cover
    • 2.3.7 Accessories
    • 2.3.8 Others
  • 2.4 Distribution & Sales Channels for Insurance Plans
    • 2.4.1 Mobile Operator Branded
    • 2.4.2 Device OEM Branded
    • 2.4.3 Associated with Bank Accounts
    • 2.4.4 Retailers & Other Direct-to-Consumer
  • 2.5 Market Drivers
    • 2.5.1 Growing Penetration of Smartphones
    • 2.5.2 BYOD: Perfect Candidates for Insurance
    • 2.5.3 Reducing Service Disruption
    • 2.5.4 Proliferation of Large Screen Devices
    • 2.5.5 Packaged Policies
    • 2.5.6 Strong Support of Tier 1 Mobile Operators
    • 2.5.7 Growth of Mobile Payments: Creating New Opportunities for Insurance
  • 2.6 Market Barriers
    • 2.6.1 Consumer Disbelief in Insurance
    • 2.6.2 Unclear Terms & Conditions
    • 2.6.3 Fraud
    • 2.6.4 Slow & Unfair Claims Handling
    • 2.6.5 Time Limitation to Purchase Policy

3 Chapter 3: Value Chain & Future Roadmap

  • 3.1 Value Chain
    • 3.1.1 Mobile Operators
    • 3.1.2 Mobile Device OEMs
    • 3.1.3 Banks
    • 3.1.4 Retailers
    • 3.1.5 Underwriters & Insurance Administrators
  • 3.2 Future Roadmap: 2017 - 2030
    • 3.2.1 2017 - 2020: Adoption of OEM Branded Plans & Premium Device Protection
    • 3.2.2 2020 - 2025: Growing Proliferation in Developing Economies
    • 3.2.3 2025 - 2030: Continued Growth with the Adoption of Connected Living Technologies

4 Chapter 4: Case Studies

  • 4.1 Asurion: Replicating North American Success in Other Regional Markets
  • 4.2 AT&T: Championing Flexible & Premium Mobile Protection Plans
  • 4.3 Brightstar Corporation: Increasing Insurance Revenue for a Rural Carrier
  • 4.4 HL Assurance: Differentiating Mobile Phone Insurance with Door-to-Door Repair Services
  • 4.5 Microsoft & Samsung: Alliances with Local Insurance Regulators
  • 4.6 MTN & Vodacom: Innovating Insurance Programs in Africa
  • 4.7 NTT DoCoMo: Pioneering Mobile Phone Insurance in Japan
  • 4.8 So-Sure: Introducing Social Insurance for Mobile Phones
  • 4.9 Telefónica Insurance: A Mobile Operator Owned Insurance Company
  • 4.10 Vodafone Group: Driving the Adoption of Carrier-Branded Mobile Phone Insurance Programs

5 Chapter 5: Key Market Players

  • 5.1 Acer
  • 5.2 AIG (American International Group)
  • 5.3 Allianz Insurance
  • 5.4 Allstate Corporation (SquareTrade)
  • 5.5 AmTrust Financial Services
  • 5.6 Aon
  • 5.7 Apple
  • 5.8 Assurant
  • 5.9 Asurion
  • 5.10 ASUS (ASUSTeK Computer)
  • 5.11 AT&T
  • 5.12 Avast Software
  • 5.13 Aviva
  • 5.14 AXA
  • 5.15 BBVA Seguros
  • 5.16 BlackBerry
  • 5.17 BNP Paribas Cardif
  • 5.18 Bouygues Telecom
  • 5.19 Brightstar Corporation
  • 5.20 Cellebrite (Mobilogy)
  • 5.21 Chubb
  • 5.22 CNA Financial Corporation
  • 5.23 Conecta Serviços
  • 5.24 Dixons Carphone
  • 5.25 DT (Deutsche Telekom)
  • 5.26 EE
  • 5.27 Grupo MOK (MultiServicios OK)
  • 5.28 HL Assurance
  • 5.29 Hollard Group
  • 5.30 HTC Corporation
  • 5.31 IAG (Insurance Australia Group)
  • 5.32 IC Frith
  • 5.33 Ingram Micro
  • 5.34 Inhance Technology
  • 5.35 iQmetrix
  • 5.36 Itaú Unibanco
  • 5.37 Kaspersky Lab
  • 5.38 KB Insurance
  • 5.39 Lenovo
  • 5.40 LG Electronics
  • 5.41 Liberty Mutual Insurance Group
  • 5.42 Lookout
  • 5.43 McAfee
  • 5.44 Microsoft Corporation
  • 5.45 Mobile Rhino (Stuckey & Company)
  • 5.46 MPI Generali
  • 5.47 NIA (New India Assurance)
  • 5.48 NQ Mobile
  • 5.49 NTT DoCoMo
  • 5.50 Orange
  • 5.51 Pacífico Seguros
  • 5.52 Pier Insurance Managed Services
  • 5.53 Pitzi
  • 5.54 Protecsure
  • 5.55 ProtectCELL (Fortegra Financial Corporation)
  • 5.56 Rakuten
  • 5.57 Risk Insure
  • 5.58 Safeware
  • 5.59 Samsung Electronics
  • 5.60 SFR
  • 5.61 Simplesurance
  • 5.62 Singtel
  • 5.63 SoftBank Corporation
  • 5.64 Sony Mobile Communications
  • 5.65 So-Sure
  • 5.66 SPB
  • 5.67 Sprint Corporation
  • 5.68 Supercover Insurance
  • 5.69 SURE
  • 5.70 Symantec Corporation
  • 5.71 Telefónica Insurance
  • 5.72 Telstra
  • 5.73 The Warranty Group
  • 5.74 Trend Micro
  • 5.75 Verizon Communications
  • 5.76 V-Key Solutions
  • 5.77 Vodafone Group
  • 5.78 Worth Avenue Group
  • 5.79 Xiaomi
  • 5.80 Zimperium
  • 5.81 Zurich Insurance Group

6 Chapter 6: Market Analysis & Forecasts

  • 6.1 Global Outlook of Mobile Phone Insurance
  • 6.2 Sales Channel Segmentation
    • 6.2.1 Mobile Operators
    • 6.2.2 Device OEMs
    • 6.2.3 Retailers & Others
  • 6.3 Regional Segmentation
  • 6.4 Asia Pacific
    • 6.4.1 Australia
    • 6.4.2 China
    • 6.4.3 Hong Kong
    • 6.4.4 India
    • 6.4.5 Japan
    • 6.4.6 Singapore
    • 6.4.7 South Korea
    • 6.4.8 Taiwan
    • 6.4.9 Rest of Asia Pacific
  • 6.5 Europe
    • 6.5.1 France
    • 6.5.2 Germany
    • 6.5.3 Italy
    • 6.5.4 Netherlands
    • 6.5.5 Poland
    • 6.5.6 Russia
    • 6.5.7 Spain
    • 6.5.8 UK
    • 6.5.9 Rest of Europe
  • 6.6 Latin & Central America
    • 6.6.1 Argentina
    • 6.6.2 Brazil
    • 6.6.3 Colombia
    • 6.6.4 Mexico
    • 6.6.5 Rest of Latin & Central America
  • 6.7 Middle East & Africa
    • 6.7.1 Israel
    • 6.7.2 Saudi Arabia
    • 6.7.3 South Africa
    • 6.7.4 Rest of the Middle East & Africa
  • 6.8 North America
    • 6.8.1 Canada
    • 6.8.2 USA

7 Chapter 7: Conclusion & Strategic Recommendations

  • 7.1 Why is the Market Poised to Grow?
  • 7.2 Product Classification: Insurance vs. Protection
  • 7.3 How Does Insurance Impact Mobile Operators?
  • 7.4 Are Carrier Branded Plans Better Than Other Plans?
  • 7.5 Are Contract Mobile Customers More Likely to Adopt Insurance?
  • 7.6 How is Revenue Distributed by Sales Channels?
  • 7.7 How Does the Brand of the Mobile Device Relate to the Consumer Adoption of Insurance?
  • 7.8 Key Trends Regarding Consumers' Purchase of Mobile Device Insurance
  • 7.9 Need for a Wider Range of Cover Options
  • 7.10 What is the Average Price of Mobile Phone Insurance Plans?
  • 7.11 How is Insurance Affecting Mobile Phone Designs?
  • 7.12 Product Design & Governance: Key to Success
  • 7.13 Mobile Operator Owned Insurance Groups: The Answer for Coordinated Insurance Offerings
  • 7.14 Integrated Solutions to Drive the Market
  • 7.15 Which Region Will Lead the Market?
  • 7.16 Strategic Recommendations
    • 7.16.1 Recommendations for Mobile Operators
    • 7.16.2 Recommendations for Mobile Device OEMs
    • 7.16.3 Recommendations for Retailers & Banks
    • 7.16.4 Recommendations for Underwriters & Insurance Administrators

List of Figures

  • Figure 1: Smartphone Installed Base by Region: 2017 - 2030 (Millions)
  • Figure 2: Mobile Phone Insurance Value Chain
  • Figure 3: Mobile Phone Insurance Industry Roadmap
  • Figure 4: Mobile Phone Claim Processing Lifecycle
  • Figure 5: Global Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 6: Global Mobile Phone Insurance Revenue by Sales Channel: 2017 - 2030 ($ Million)
  • Figure 7: Global Mobile Phone Insurance Revenue for Mobile Operator Plans: 2017 - 2030 ($ Million)
  • Figure 8: Global Mobile Phone Insurance Revenue for Device OEM Plans: 2017 - 2030 ($ Million)
  • Figure 9: Global Mobile Phone Insurance Revenue for Retailer & Other Plans: 2017 - 2030 ($ Million)
  • Figure 10: Global Mobile Phone Insurance Revenue by Region: 2017 - 2030 ($ Million)
  • Figure 11: Asia Pacific Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 12: Asia Pacific Mobile Phone Insurance Revenue by Country: 2017 - 2030 ($ Million)
  • Figure 13: Australia Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 14: China Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 15: Hong Kong Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 16: India Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 17: Japan Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 18: Singapore Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 19: South Korea Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 20: Taiwan Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 21: Rest of Asia Pacific Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 22: Europe Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 23: Europe Mobile Phone Insurance Revenue by Country: 2017 - 2030 ($ Million)
  • Figure 24: France Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 25: Germany Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 26: Italy Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 27: Netherlands Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 28: Poland Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 29: Russia Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 30: Spain Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 31: UK Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 32: Rest of Europe Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 33: Latin & Central America Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 34: Latin & Central America Mobile Phone Insurance Revenue by Country: 2017 - 2030 ($ Million)
  • Figure 35: Argentina Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 36: Brazil Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 37: Colombia Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 38: Mexico Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 39: Rest of Latin & Central America Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 40: Middle East & Africa Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 41: Middle East & Africa Mobile Phone Insurance Revenue by Country: 2017 - 2030 ($ Million)
  • Figure 42: Israel Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 43: Saudi Arabia Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 44: South Africa Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 45: Rest of the Middle East & Africa Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 46: North America Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 47: North America Mobile Phone Insurance Revenue by Country: 2017 - 2030 ($ Million)
  • Figure 48: Canada Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 49: USA Mobile Phone Insurance Revenue: 2017 - 2030 ($ Million)
  • Figure 50: Mobile Phone Insurance Revenue Share by Sales Channel: 2017 (%)
  • Figure 51: Price Comparison of Mobile Operator, OEM & Third-Party Mobile Phone Insurance Plans
  • Figure 52: Mobile Phone Insurance Revenue Share by Region: 2017 (%)
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