Healthcare CRM Global Market Report 2024

Description

“Healthcare CRM Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on healthcare crm market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Measure the impact of high global inflation on market growth.
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Where is the largest and fastest growing market for healthcare crm? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The healthcare crm market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

1) By Component: Software; Services
2) By Technology: Predictive; Mobile; Social; Collaborative; Other Technologies
3) By Deployment Model: On-Premise Model; Web or Cloud-based Model
4) By Application: Community Outreach; Community Health Education; Service Outreach or Promotion; Financial Donor Management; Case Coordination; Patient Information Management; Pre-Authorizations or Eligibility; Other Applications
5) By End-Users: Providers; Payers; Life Science Industry
Companies Mentioned: Accenture plc; Allscripts Healthcare LLC; Amdocs; Alvaria Inc.; Cerner Corporation
Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
Time series: Five years historic and ten years forecast.
Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

Healthcare CRM refers to a specialized customer relationship management (CRM) system designed exclusively for the healthcare sector. It integrates data from various sources, including consumer and patient demographics, psychographics, social and behavioral information, clinical data, financial details, website interactions, contact center interactions, provider credentialing, and more, to provide a comprehensive view of patients' routines and activities.

The primary components of healthcare CRM are software and services. CRM software serves as a platform that connects various healthcare departments, ranging from sales and marketing to customer service, organizing and managing data efficiently. The technologies involved encompass cloud-based, mobile, social, collaborative, predictive, and others, developed on either an on-premise model or a web/cloud-based model. The diverse applications include community outreach, community health education, service promotion, financial donor management, care coordination, patient information management, pre-authorizations or eligibility, and others, utilized by providers, payers, and the life science industry.

The healthcare CRM market research report is one of a series of new reports from The Business Research Company that provides healthcare CRM market statistics, including healthcare CRM industry global market size, regional shares, competitors with a healthcare CRM market share, detailed healthcare CRM market segments, market trends and opportunities, and any further data you may need to thrive in the healthcare CRM industry. This anomaly detection market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The healthcare crm market size has grown rapidly in recent years. It will grow from $17.9 billion in 2023 to $20.75 billion in 2024 at a compound annual growth rate (CAGR) of 15.9%. The growth observed in the historical period can be attributed to several key factors, including a shift towards patient-centered care, a focus on regulatory compliance, initiatives in population health management, the integration of telehealth services, and efforts in improving referral management. These elements collectively played a significant role in driving growth during this historical timeframe.

The healthcare crm market size is expected to see rapid growth in the next few years. It will grow to $38.14 billion in 2028 at a compound annual growth rate (CAGR) of 16.4%. The anticipated growth in the forecast period can be attributed to various key factors, including the expansion of telemedicine services, the application of predictive analytics, efforts towards achieving interoperability, increased preparedness for pandemics, and the continued focus on value-based care. Major trends expected in the forecast period encompass the utilization of data analytics and insights, the development of mobile CRM applications, the creation of personalized care plans, the integration of artificial intelligence and chatbot technologies, and the consideration of social determinants of health. These factors and trends collectively contribute to the projected growth in the upcoming period.

The healthcare CRM market is expected to experience growth, driven by the increasing adoption of CRM systems in hospitals and clinics. These software solutions manage comprehensive patient databases securely, allowing patients to access necessary information through text, calls, or emails. The implementation of CRM in healthcare has demonstrated significant benefits, such as reducing administrative errors by up to 30%, as reported by Aimprosoft, a Ukraine-based healthcare software development company, in February 2021. Additionally, Financesonline, a Poland-based platform for SaaS/B2B software reviews, highlighted that over 90% of hospitals were expected to use electronic health records (EHR) in 2022, where CRMs complement EHR by providing communication capabilities and access to patient profiles.

The healthcare CRM market is poised for growth due to the increasing adoption of telehealth. Telehealth, involving the use of electronic information and communication technology in healthcare, has become integral for remote service delivery. Healthcare CRM systems play a vital role in telehealth by facilitating efficient management of patient interactions, scheduling, data integration, and communication. According to the Australian Digital Health Agency, 118.2 million telehealth treatment services were provided to 18 million patients between March 2020 and July 2022, with over 95,000 practitioners utilizing telehealth services. This trend is driving the demand for healthcare CRM solutions.

A key trend influencing the healthcare CRM market is technological development, with major companies prioritizing the creation of advanced solutions. Nuance Communications Inc., a US-based company specializing in AI-based CRM software, introduced a virtual assistant platform in January 2021. This platform, powered by AI, focuses on patient engagement to enhance digital experiences and voice interactions across the patient journey. It integrates with critical healthcare systems, including patient financial systems, EHR, CRM, and patient access center telephony infrastructure. Technological advancements like these contribute to the growth and innovation within the healthcare CRM sector.

Leading companies in the healthcare CRM market are dedicated to the development of innovative products like the Connected Platform, aimed at better serving the needs of their existing clientele. The Connected Platform is a software-as-a-service (SaaS) solution enabling businesses to create applications for a variety of interconnected devices. This digital software solution enhances the performance of frontline employees in industrial firms. Platforms, in this context, refer to any hardware or software used to host applications or services. For example, in September 2021, Salesforce Inc., a US-based cloud-based software company specializing in customer relationship management, introduced Health Cloud 2.0 and Dreampass. Health Cloud 2.0 provides enhanced safety and health features for employees, consumers, and communities, offering capabilities like contact tracing, vaccine management, and value-based care from anywhere. Dreampass focuses on making in-person events safer, incorporating attendee registration management, COVID-19 vaccination/testing status confirmation, and testing vendor integration.

In a strategic move, Salesforce Inc., the US-based cloud-based software company, acquired Acumen Solution in December 2021, although the transaction amount remains undisclosed. Acumen Solution, also based in the US, specializes in providing CRM solutions for healthcare. With this acquisition, Acumen Solutions joins Salesforce Professional Services, collaborating with Salesforce partners to help clients expedite the realization of benefits from the Salesforce Customer 360. The acquisition aims to establish a solid foundation for long-term success in an entirely digital environment. This strategic alignment positions Salesforce Inc. to further strengthen its capabilities in the evolving healthcare CRM market.

Major companies operating in the healthcare crm market include Accenture PLC, Allscripts Healthcare LLC, Amdocs, Alvaria Inc., Cerner Corporation, Healthgrades Marketplace LLC, IBM Corporation, Infor Inc., Keona Health, Microsoft Corporation, NICE Systems Inc., Oracle Corporation, Pegasystems Inc., R1 RCM Inc., Sage Group PLC, SAP SE, Siemens Healthcare GmbH, SugarCRM Inc., Corpora Corporation Pvt. Ltd., Veeva Systems Inc., Verint Systems Inc., Zoho Corporation Pvt. Ltd., Athenahealth, Brightree LLC, ChARM Health Pty Ltd., CureMD Inc., DocPlanner Group, DrChrono, eClinicalWorks, Epic Systems Corp., Evariant Co., Greenway Health, HubSpot Inc., Insightly Inc., Kareo Inc.

North America was the largest region in the healthcare CRM market in 2023. The regions covered in the healthcare CRM market share report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, and Africa.

The countries covered in the healthcare CRM market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.

The healthcare CRM market includes revenues earned by entities by CRM hardware and software. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Product Code: r9652

1. Executive Summary

2. Healthcare CRM Market Characteristics

3. Healthcare CRM Market Trends And Strategies

4. Healthcare CRM Market - Macro Economic Scenario

4.1. Impact Of High Inflation On The Market
4.2. Ukraine-Russia War Impact On The Market
4.3. COVID-19 Impact On The Market

5. Global Healthcare CRM Market Size and Growth

5.1. Global Healthcare CRM Market Drivers and Restraints
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints Of The Market
5.2. Global Healthcare CRM Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
5.3. Global Healthcare CRM Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Healthcare CRM Market Segmentation

6.1. Global Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Software
Services
6.2. Global Healthcare CRM Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Predictive
Mobile
Social
Collaborative
Other Technologies
6.3. Global Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Community Outreach
Community Health Education
Service Outreach or Promotion
Financial Donor Management
Case Coordination
Patient Information Management
Pre-Authorizations or Eligibility
Other Applications
6.4. Global Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
Providers
Payers
Life Science Industry

7. Healthcare CRM Market Regional And Country Analysis

7.1. Global Healthcare CRM Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
7.2. Global Healthcare CRM Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Healthcare CRM Market

8.1. Asia-Pacific Healthcare CRM Market Overview
Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
8.2. Asia-Pacific Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.3. Asia-Pacific Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
8.4. Asia-Pacific Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Healthcare CRM Market

9.1. China Healthcare CRM Market Overview
9.2. China Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.3. China Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
9.4. China Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Healthcare CRM Market

10.1. India Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.2. India Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
10.3. India Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Healthcare CRM Market

11.1. Japan Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.2. Japan Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
11.3. Japan Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Healthcare CRM Market

12.1. Australia Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.2. Australia Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
12.3. Australia Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Healthcare CRM Market

13.1. Indonesia Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.2. Indonesia Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
13.3. Indonesia Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Healthcare CRM Market

14.1. South Korea Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.2. South Korea Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
14.3. South Korea Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Healthcare CRM Market

15.1. Western Europe Healthcare CRM Market Overview
15.2. Western Europe Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.3. Western Europe Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
15.4. Western Europe Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Healthcare CRM Market

16.1. UK Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.2. UK Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
16.3. UK Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Healthcare CRM Market

17.1. Germany Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.2. Germany Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
17.3. Germany Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Healthcare CRM Market

18.5. France Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.6. France Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
18.7. France Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Healthcare CRM Market

19.9. Italy Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.10. Italy Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
19.11. Italy Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Healthcare CRM Market

20.13. Spain Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.14. Spain Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
20.15. Spain Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Healthcare CRM Market

21.1. Eastern Europe Healthcare CRM Market Overview
21.2. Eastern Europe Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.3. Eastern Europe Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
21.4. Eastern Europe Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Healthcare CRM Market

22.1. Russia Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.2. Russia Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
22.3. Russia Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Healthcare CRM Market

23.1. North America Healthcare CRM Market Overview
23.2. North America Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.3. North America Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
23.4. North America Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Healthcare CRM Market

24.1. USA Healthcare CRM Market Overview
24.2. USA Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.3. USA Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
24.4. USA Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Healthcare CRM Market

25.1. Canada Healthcare CRM Market Overview
25.2. Canada Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.3. Canada Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
25.4. Canada Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Healthcare CRM Market

26.1. South America Healthcare CRM Market Overview
26.2. South America Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.3. South America Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
26.4. South America Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Healthcare CRM Market

27.1. Brazil Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.2. Brazil Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
27.3. Brazil Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Healthcare CRM Market

28.1. Middle East Healthcare CRM Market Overview
28.2. Middle East Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.3. Middle East Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
28.4. Middle East Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Healthcare CRM Market

29.1. Africa Healthcare CRM Market Overview
29.2. Africa Healthcare CRM Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.3. Africa Healthcare CRM Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
29.4. Africa Healthcare CRM Market, Segmentation By End-Users, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Healthcare CRM Market Competitive Landscape And Company Profiles

30.1. Healthcare CRM Market Competitive Landscape
30.2. Healthcare CRM Market Company Profiles
- 30.2.1. Accenture plc
  - 30.2.1.1. Overview
  - 30.2.1.2. Products and Services
  - 30.2.1.3. Strategy
  - 30.2.1.4. Financial Performance
- 30.2.2. Allscripts Healthcare LLC
  - 30.2.2.1. Overview
  - 30.2.2.2. Products and Services
  - 30.2.2.3. Strategy
  - 30.2.2.4. Financial Performance
- 30.2.3. Amdocs
  - 30.2.3.1. Overview
  - 30.2.3.2. Products and Services
  - 30.2.3.3. Strategy
  - 30.2.3.4. Financial Performance
- 30.2.4. Alvaria Inc.
  - 30.2.4.1. Overview
  - 30.2.4.2. Products and Services
  - 30.2.4.3. Strategy
  - 30.2.4.4. Financial Performance
- 30.2.5. Cerner Corporation
  - 30.2.5.1. Overview
  - 30.2.5.2. Products and Services
  - 30.2.5.3. Strategy
  - 30.2.5.4. Financial Performance

31. Global Healthcare CRM Market Competitive Benchmarking

32. Global Healthcare CRM Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Healthcare CRM Market

34. Healthcare CRM Market Future Outlook and Potential Analysis

34.1 Healthcare CRM Market In 2028 - Countries Offering Most New Opportunities
34.2 Healthcare CRM Market In 2028 - Segments Offering Most New Opportunities
34.3 Healthcare CRM Market In 2028 - Growth Strategies
34.3.1 Market Trend Based Strategies
34.3.2 Competitor Strategies

35. Appendix

35.1. Abbreviations
35.2. Currencies
35.3. Historic And Forecast Inflation Rates
35.4. Research Inquiries
35.5. The Business Research Company
35.6. Copyright And Disclaimer