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Business Processes Outsourcing Global Market Opportunities And Strategies To 2022

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Business Processes Outsourcing Global Market Opportunities And Strategies To 2022
Published: September 9, 2019 Content info: 199 Pages
Description

Business Processes Outsourcing Global Market Opportunities And Strategies To 2022 report from The Business Research Company provides the strategists, marketers and senior management with the critical information they need to assess the global business processes outsourcing market.

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  • Gain a global perspective on the development of the market.

Description:

Where is the largest and fastest growing market for the business processes outsourcing market? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The global business processes outsourcing market report to 2022 report from the Business Research Company answers all these questions and many more.

The report covers the following chapters

  • Executive Summary - The executive summary section of the report gives a brief overview and summary of the report.
  • Report Structure - This section gives the structure of the report and the information covered in the various sections.
  • Market Characteristics - The market characteristics section of the report defines and explains the business processes outsourcing market. This chapter includes different products covered in the report and basic definitions.
  • Supply Chain - The supply chain section of the report defines and explains the key players in the business processes outsourcing industry supply chain.
  • Customer Information - This chapters covers recent customer and service providers' trends/preferences in the global business processes outsourcing market.
  • Trends And Strategies - This chapter describes the major trends shaping the global business processes outsourcing market. This section highlights likely future developments in the market and suggests approaches companies can take to exploit these opportunities.
  • PESTEL Analysis - This chapter describes the market opportunity assessment through PESTEL analysis.
  • Fastest Emerging Companies - This section provides information about emerging mid-sized companies in the business processes outsourcing market
  • Global Market Size And Growth - This section contains the global historic (2014-2018) and forecast (2018-2022) market value, and drivers and restraints that support and control the growth of the market in the historic and forecast period.
  • Regional And Country Analysis - This section contains the historic (2014-2018) and forecast (2018-2022) market value and growth, and market share comparison by region and country.
  • Segmentation - This section contains the market value (2014-2022) and analysis for different segments in the market.
  • Global Macro Comparison - The global business processes outsourcing market comparison with macro-economic factors gives the business processes outsourcing market size, percentage of GDP, and average business processes outsourcing market expenditure.
  • Regional Market Size and Growth - This section contains the region's market size (2018), historic (2014-2018) and forecast (2018-2022) market value, and growth and market share comparison of major countries within the region. This report includes information on all the regions (Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East and Africa), and China and the USA.
  • Competitive Landscape - This section covers details on the competitive landscape of the global business processes outsourcing market, estimated market shares and company profiles for the leading players.
  • Key Mergers And Acquisitions - This chapter gives the information on recent mergers and acquisitions in the market covered in the report. This section gives key financial details of mergers and acquisitions which have shaped the market in recent years.
  • Recommendations - This section includes conclusions and recommendations based on findings of the research. This section also gives information on growth opportunities across countries, segments and strategies to be followed in those markets. It gives an understanding of where there is significant business to be gained by competitors in the next five years.
  • Appendix - This section includes details on the NAICS codes covered, abbreviations and currencies codes used in this report.

Markets Covered:

By Service Type: CRM BPO, HRO BPO, F&A BPO and Other BPO Services

By End-Use Industry: Financial Services, Retail & Wholesale, Information Technology, Manufacturing, Healthcare and Others

By Automation Type: Automated BPO Services, Manual BPO services

By Service Provider's Location: North America, Asia-pacific, Western Europe, Eastern Europe, Rest Of World

Companies Mentioned: Automatic Data Processing, Inc. (ADP), Accenture plc, Conduent Inc., Teleperformance SE, Paychex, Inc.

Countries: China, Japan, India, Australia, USA, Brazil, UK, Germany, France, Spain, Italy, Russia

Regions: Asia Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

Time series: Five years historic and forecast.

Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita

Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.

Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.

Table of Contents

Table of Contents

1. Business Processes Outsourcing Market Executive Summary

2. Table Of Contents

3. List Of Figures

4. List Of Tables

5. Report Structure

6. Introduction

    • 6.1.1. Segmentation By Geography
    • 6.1.2. Segmentation By Type Of Service
    • 6.1.3. Segmentation By Automation Type
    • 6.1.4. Segmentation By End Use Industry

7. Business Processes Outsourcing Market Characteristics

  • 7.1. Segmentation By Type Of Service
    • 7.1.1. CRM BPO
    • 7.1.2. HRO BPO
    • 7.1.3. Finance And Administration (F&A) BPO
    • 7.1.4. Other BPO Services
  • 7.2. Segmentation By End-Use Industry
    • 7.2.1. Financial Services
    • 7.2.2. Retail & Wholesale
    • 7.2.3. Information Technology
    • 7.2.4. Manufacturing
    • 7.2.5. Healthcare
    • 7.2.6. Others
  • 7.3. Segmentation By Automation Type
    • 7.3.1. Automated BPO Services
    • 7.3.2. Non-Automated BPO Services
  • 7.4. Segmentation By Service Provider's Location
    • 7.4.1. North America
    • 7.4.2. Asia-Pacific
    • 7.4.3. Western Europe
    • 7.4.4. Eastern Europe
    • 7.4.5. Rest Of World

8. Business Processes Outsourcing Supply Chain

    • 8.1.1. Resources
    • 8.1.2. BPO Service Providers
    • 8.1.3. Other Service Providers
    • 8.1.4. End Users

9. Business Processes Outsourcing Market Customer Information

  • 9.1. Negligence Is The Biggest Cybersecurity Risk
  • 9.2. Service Reliability And Cost Factors Are Considered The Most While Choosing Outsourcing Service Providers
  • 9.3. Driving Innovation Through Technology
  • 9.4. IT Continues To Be The Most Commonly Outsourced Business Function/ IT Continues To Lead The BPO Market
  • 9.5. Outsourcing Is Used For Cost Saving And Focusing On Core Business Activities

10. Business Processes Outsourcing Market Trends And Strategies

  • 10.1.Increased Adoption Of Augmented Reality (AR)
  • 10.2.Enhanced Customer Service Through Social Media
  • 10.3.Automation And Robotics
  • 10.4.Adoption Of Big Data Analytics
  • 10.5.Increased Transparency
  • 10.6.Emergence Of New Outsourcing Destinations

11. Automation And Artificial Intelligence in The BPO Industry

  • 11.1.Robotic Process Automation
    • 11.1.1. Chatbots
    • 11.1.2. Cloud Computing
  • 11.2.Artificial Intelligence (AI)
    • 11.2.1. Call Center AI
    • 11.2.2. Automatic Speech Recognition
    • 11.2.3. Natural Language Processing

12. BPO Services Market, PESTEL Analysis

  • 12.1.Political
    • 12.1.1. Government Incentives
    • 12.1.2. Digitization Initiatives By Governments
    • 12.1.3. Changing Political Scenarios
  • 12.2.Economical
    • 12.2.1. Emerging Markets
    • 12.2.2. Volatile Exchange Rates
    • 12.2.3. High Interest Rates
  • 12.3.Social
    • 12.3.1. Skilled Populations In The Asia-Pacific Region
    • 12.3.2. Quality Over Cost Behavior
  • 12.4.Technological
    • 12.4.1. Cybersecurity Threats
    • 12.4.2. Development Of Telecom Infrastructure
    • 12.4.3. Technological Advances
  • 12.5.Environmental
    • 12.5.1. Climate Change - Global Warming
    • 12.5.2. Natural Disasters
  • 12.6.Legal
    • 12.6.1. Highly Regulated Environment
    • 12.6.2. Privacy And Security Laws

13. Business Processes Outsourcing Market Size And Growth

  • 13.1.Historic Market Growth, Value ($ Billion)
    • 13.1.1. Drivers Of The Market 2014-2018
    • 13.1.2. Restraints On The Market 2014-2018
  • 13.2.Forecast Market Growth, Value ($ Billion)
    • 13.2.1. Drivers Of The Market 2018-2022
    • 13.2.2. Restraints On The Market 2018-2022

14. Business Processes Outsourcing Market, Regional And Country Analysis

  • 14.1.Global Business Processes Outsourcing Market, 2018, By Region, Value ($ Billion)
  • 14.2.Global Business Processes Outsourcing Market, 2014 - 2022, Historic And Forecast, By Region
  • 14.3.Global Business Processes Outsourcing Market, Growth And Consumption Share Comparison, By Region
  • 14.4.Global Business Processes Outsourcing Market, 2018, By Country, Value ($ Billion)
  • 14.5.Global Business Processes Outsourcing Market, 2014 - 2022, Historic And Forecast, By Country
  • 14.6.Global Business Processes Outsourcing Market, Growth And Market Share Comparison, By Country

15. Business Processes Outsourcing Market Segmentation

  • 15.1.Global Business Processes Outsourcing Market, Segmentation By Type Of Service, 2014 - 2022, Value ($ Billion)
  • 15.2.Global Business Processes Outsourcing Market, Segmentation By Automation Type, 2014 - 2022, Value ($ Billion)
  • 15.3.Global Business Processes Outsourcing Market, Segmentation By End-Use Industry, 2018, Value ($ Billion)
  • 15.4.Global Business Processes Outsourcing Market, Segmentation By Service Providers Location, 2018, $ Billion

16. Global Business Processes Outsourcing Market Comparison with Macro Economic Factors

  • 16.1.Business Processes Outsourcing Market Size, Percentage Of GDP, Global
  • 16.2.Per Capita Average Business Processes Outsourcing Market Expenditure, Global

17. Business Processes Outsourcing Market Comparison With Macro Economic Factors Across Countries

  • 17.1.Business Processes Outsourcing Market Size, Percentage Of GDP, By Country, 2018
  • 17.2.Per Capita Average Business Processes Outsourcing Market Expenditure, By Country, 2018

18. Business Processes Outsourcing Services Market Comparison With Industry Metrics

  • 18.1.Average Spending On Business Processes Outsourcing Services Market By Total Enterprises, 2018, By Country

19. Asia-Pacific Business Processes Outsourcing Market

  • 19.1.Asia-Pacific Business Processes Outsourcing Market Overview
    • 19.1.1. Region Information
    • 19.1.2. Market Information
    • 19.1.3. Background Information
    • 19.1.4. Government Initiatives
    • 19.1.5. Associations
    • 19.1.6. Regulations
    • 19.1.7. Regulatory Bodies
    • 19.1.8. Taxes Levied
    • 19.1.9. Corporate Tax Structure
    • 19.1.10. Major Investments And Contracts
    • 19.1.11. Major Companies
  • 19.2.Asia-Pacific Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 19.3.Asia-Pacific Business Processes Outsourcing Market: Country Analysis
  • 19.4.China Business Processes Outsourcing Market
  • 19.5.China Business Processes Outsourcing Market Overview
    • 19.5.1. Country Information
    • 19.5.2. Market Information
    • 19.5.3. Background Information
    • 19.5.4. Government Initiatives
    • 19.5.5. Associations
    • 19.5.6. Regulations
    • 19.5.7. Regulatory Bodies
    • 19.5.8. Taxes Levied
    • 19.5.9. Corporate Tax Structure
    • 19.5.10. Major Investments And Contracts
    • 19.5.11. Major Companies
  • 19.6.China Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 19.7.India Business Processes Outsourcing Market
  • 19.8.India Business Processes Outsourcing Market Overview
    • 19.8.1. Country Information
    • 19.8.2. Market Information
    • 19.8.3. Background Information
    • 19.8.4. Government Initiatives
    • 19.8.5. Associations
    • 19.8.6. Regulations
    • 19.8.7. Regulatory Bodies
    • 19.8.8. Taxes Levied
    • 19.8.9. Corporate Tax Structure
    • 19.8.10. Major Investments And Contracts
    • 19.8.11. Major Companies
  • 19.9.India Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 19.10. Japan Business Processes Outsourcing Market
  • 19.11. Japan Business Processes Outsourcing Market Overview
    • 19.11.1. Country Information
    • 19.11.2. Market Information
    • 19.11.3. Background Information
    • 19.11.4. Government Initiatives
    • 19.11.5. Associations
    • 19.11.6. Regulations
    • 19.11.7. Regulatory Bodies
    • 19.11.8. Taxes Levied
    • 19.11.9. Corporate Tax Structure
    • 19.11.10. Major Investments And Contracts
    • 19.11.11. Major Companies
  • 19.12. Japan Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 19.13. Australia Business Processes Outsourcing Market
  • 19.14. Australia Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)

20. Western Europe Business Processes Outsourcing Market

  • 20.1.Western Europe Business Processes Outsourcing Market Overview
    • 20.1.1. Region Information
    • 20.1.2. Market Information
    • 20.1.3. Background Information
    • 20.1.4. Government Initiatives
    • 20.1.5. Associations
    • 20.1.6. Regulations
    • 20.1.7. Corporate Tax Structure
    • 20.1.8. Major Investments And Contracts
    • 20.1.9. Major Companies
  • 20.2.Western Europe Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 20.3.Western Europe Business Processes Outsourcing Market: Country Analysis
  • 20.4.UK Business Processes Outsourcing Market
  • 20.5.UK Business Service Outsourcing Services Market Overview
    • 20.5.1. Country Information
    • 20.5.2. Market Information
    • 20.5.3. Background Information
    • 20.5.4. Government Initiatives
    • 20.5.5. Associations
    • 20.5.6. Regulations
    • 20.5.7. Taxes Levied
    • 20.5.8. Corporate Tax Structure
    • 20.5.9. Major Investments And Contracts
    • 20.5.10. Major Companies
  • 20.6.UK Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 20.7.Germany Business Processes Outsourcing Market
  • 20.8.Germany Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 20.9.France Business Processes Outsourcing Market
  • 20.10. France Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 20.11. Italy Business Processes Outsourcing Market
  • 20.12. Italy Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 20.13. Spain Business Processes Outsourcing Market
  • 20.14. Spain Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)

21. Eastern Europe Business Processes Outsourcing Market

  • 21.1.Eastern Europe Business Processes Outsourcing Market Overview
    • 21.1.1. Region Information
    • 21.1.2. Market Information
    • 21.1.3. Background Information
    • 21.1.4. Government Initiatives
    • 21.1.5. Associations
    • 21.1.6. Regulatory Bodies
    • 21.1.7. Regulations
    • 21.1.8. Corporate Tax
    • 21.1.9. Major Investments And Contracts
    • 21.1.10. Major Companies
  • 21.2.Eastern Europe Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 21.3.Eastern Europe Business Processes Outsourcing Market: Country Analysis
  • 21.4.Russia Business Processes Outsourcing Market
  • 21.5.Russia Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)

22. North America Business Processes Outsourcing Market

  • 22.1.North America Business Processes Outsourcing Market Overview
    • 22.1.1. Region Information
    • 22.1.2. Market Information
    • 22.1.3. Background Information
    • 22.1.4. Government Initiatives
    • 22.1.5. Associations
    • 22.1.6. Regulatory Bodies
    • 22.1.7. Corporate Tax Structure
    • 22.1.8. Major Investments And Contracts
    • 22.1.9. Major Companies
  • 22.2.North America Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 22.3.North America Business Processes Outsourcing Market: Country Analysis
  • 22.4.USA Business Processes Outsourcing Market
  • 22.5.USA Business Service Outsourcing Services Market Overview
    • 22.5.1. Country Information
    • 22.5.2. Market Information
    • 22.5.3. Background Information
    • 22.5.4. Associations
    • 22.5.5. Regulatory Bodies
    • 22.5.6. Corporate Tax Structure
    • 22.5.7. Major Investments And Contracts
    • 22.5.8. Major Companies
  • 22.6.USA Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)

23. South America Business Processes Outsourcing Market

  • 23.1.South America Business Processes Outsourcing Market Overview
    • 23.1.1. Region Information
    • 23.1.2. Market Information
    • 23.1.3. Background Information
    • 23.1.4. Government Initiatives
    • 23.1.5. Associations
    • 23.1.6. Regulatory Bodies
    • 23.1.7. Corporate Tax Structure
    • 23.1.8. Major Investments And Contracts
    • 23.1.9. Major Companies
  • 23.2.South America Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)
  • 23.3.South America Business Processes Outsourcing Market: Country Analysis
  • 23.4.Brazil Business Processes Outsourcing Market
  • 23.5.Brazil Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)

24. Middle East Business Processes Outsourcing Market

  • 24.1.Middle East Business Processes Outsourcing Market Overview
    • 24.1.1. Region Information
    • 24.1.2. Market Information
    • 24.1.3. Background Information
    • 24.1.4. Government Initiatives
    • 24.1.5. Associations
    • 24.1.6. Regulatory Bodies
    • 24.1.7. Corporate Tax Structure
    • 24.1.8. Major Investments And Contracts
    • 24.1.9. Major Companies
  • 24.2.Middle East Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)

25. Africa Business Processes Outsourcing Market

  • 25.1.Africa Business Processes Outsourcing Market Overview
    • 25.1.1. Region Information
    • 25.1.2. Market Information
    • 25.1.3. Background Information
    • 25.1.4. Government Initiatives
    • 25.1.5. Associations
    • 25.1.6. Regulations
    • 25.1.7. Regulatory Bodies
    • 25.1.8. Corporate Tax Structure
    • 25.1.9. Major Investments And Contracts
    • 25.1.10. Major Companies
  • 25.2.Africa Business Processes Outsourcing Market, 2014 - 2022, Segmentation By Type Of Service, Value ($ Billion)

26. Global Business Processes Outsourcing Market Competitive Landscape

  • 26.1.Company Profiles
  • 26.2.Automatic Data Processing, Inc. (ADP)
    • 26.2.1. Company Overview
    • 26.2.2. Products And Services
    • 26.2.3. Business Strategy
    • 26.2.4. Financial Overview
  • 26.3.Accenture plc
    • 26.3.1. Company Overview
    • 26.3.2. Products And Services
    • 26.3.3. Business Strategy
    • 26.3.4. Financial Overview
  • 26.4.Conduent Inc.
    • 26.4.1. Company Overview
    • 26.4.2. Products And Services
    • 26.4.3. Business Strategy
    • 26.4.4. Financial Overview
  • 26.5.Teleperformance SE
    • 26.5.1. Company Overview
    • 26.5.2. Products And Services
    • 26.5.3. Business Strategy
    • 26.5.4. Financial Overview
  • 26.6.Paychex, Inc.
    • 26.6.1. Company Overview
    • 26.6.2. Products And Services
    • 26.6.3. Business Strategy
    • 26.6.4. Financial overview

27. Fastest Emerging Mid-Sized Companies

  • 27.1.WNS (Holdings) Limited
  • 27.2.Kelly OCG
  • 27.3.Willis Tower Watson
  • 27.4.ExlService Holdings, Inc.
  • 27.5.ManpowerGroup, Inc.

28. Key Mergers And Acquisitions In The Business Processes Outsourcing Services Market

  • 28.1.Accenture Acquired Enterprise System Partners (ESP)
  • 28.2.TAKE Solutions Acquired DataCeutics
  • 28.3.AION Capital Acquired InterGlobe Technologies
  • 28.4.Blackstone Acquired TaskUs
  • 28.5.Synnex Acquired Convergys
  • 28.6.Atos Acquired Syntel
  • 28.7.Hewlett Packard's Services Unit Merged With Computer Sciences Corporation (CSC)
  • 28.8.NTT Data Acquired Dell's IT Services Business
  • 28.9.Capgemini Acquired IGATE

29. Market Background: Software And BPO Services

  • 29.1.Software And BPO Services Market Characteristics
  • 29.2.Market Definition
  • 29.3.Key Segmentation
  • 29.4.Global Software And BPO Services Historic Market, 2014 - 2018, Value ($ Billion)
  • 29.5.Software And BPO Services Forecast Market, 2018 - 2022, Value ($ Billion)
  • 29.6.Global Software And BPO Services Market, Split By Region, 2018
  • 29.7.Global Software And BPO Services Market, Historic And Forecast Growth Rate, Split By Region, 2014-2022
  • 29.8.Software And BPO Services Market Segmentation
    • 29.8.1. Global Software And BPO Services Market, Segmentation By Type Of Service, 2018, $ Billion
    • 29.8.2. Global Software And BPO Services Market, Historic And Forecast Growth Rate, Segmentation By Type Of Services, 2014-2022

30. Global Business Processes Outsourcing Market Opportunities And Strategies

  • 30.1.Global Business Processes Outsourcing Market In 2022- Countries Offering Most New Opportunities
  • 30.2.Global Business Processes Outsourcing Market In 2022- Segments Offering Most New Opportunities
  • 30.3.Global Business Processes Outsourcing Market In 2022- Growth Strategies
    • 30.3.1. Market Trend Based Strategies
    • 30.3.2. Competitor Strategies

31. Business Processes Outsourcing Market, Conclusions And Recommendations

  • 31.1.Conclusions
  • 31.2.Recommendations
    • 31.2.1. Product
    • 31.2.2. Place
    • 31.2.3. Price
    • 31.2.4. Promotion
    • 31.2.5. People

32. Appendix

  • 32.1.Market Data Sources
  • 32.2.Research Methodology
  • 32.3.Competitor Market Share Data
  • 32.4.Market Numbers
  • 32.5.Currencies
  • 32.6.Research Inquiries
  • 32.7.The Business Research Company
  • 32.8.Copyright and Disclaimer
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