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PUBLISHER: VDC Research Group, Inc. | PRODUCT CODE: 1057320

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PUBLISHER: VDC Research Group, Inc. | PRODUCT CODE: 1057320

Addressing Last Mile Delivery Service Challenges with Modern Mobile Solutions

PUBLISHED:
PAGES: 49 Pages; 96 Exhibits
DELIVERY TIME: 1-2 business days
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Inside This Report:

This report covers the diverse and evolving market of last mile delivery solutions from fulfillment to delivery to returns, if needed. Consumers are increasingly shifting their spending habits online. At the same time, consumers' expectations of the last mile delivery experience are rising and retailers must provide a best-in-class experience to effectively compete in the e-Commerce space. This impetus has driven many retailers and delivery providers to alter their infrastructure and bring on new partners. How are brands and service providers reacting to these evolving preferences to gain and maintain market share without erasing their profit margins?

Vendors Listed in this Report:

Active Ants, AxleHire, BrightDrop, DoorDash, Dresslife, Flytrex, Gatik, Logistics Reply, Matternet, Narvar, Nuro, OneRail, Optoro, Peak Technologies, Project44, ProShip, Rivian, Scandit, Shipium, Snapfulfil, Tecsys, Tortoise, UberConnect, URB-E, WorkWave.

Table of Contents

Executive Summary

Key Findings

Burning Less Fuel, More Cash in the Final Mile

  • Three Targets in Last Mile Solutions: Efficiency, Experience, Sustainability

The State of E-Commerce

  • Exhibit 1: E-Commerce revenues as a proportion of overall revenue
  • Grocery Has Entered the Chat

Laying out Last Mile Infrastructure

  • Preparing Ahead
  • Establishing Inventory Visibility
  • Providing Comprehensive Options
    • Exhibit 2: Shipping, pickup, and return options
    • Exhibit 3: Retailers offering next-day shipping for free
    • Exhibit 4: Perceived effect on customer loyalty fostered by each customer channel
    • Exhibit 5: Does your retail organization offer varied service levels based on customer profile?
    • Exhibit 6: Future plans regarding varied service levels
  • Shortening the Last Mile
    • Exhibit 7: Retailers' e-Commerce fulfillment
    • Exhibit 8: Percentage of store retailers capable of shipping from today and in two years
    • Exhibit 9: Fulfillment infrastructure modifications, next 24 months
  • Selling the Last Mile Experience
    • Exhibit 10: Describe plans to implement delivery estimates at the following points
    • Exhibit 11: Perceived value of delivery estimates at the following points

Post-Purchase Operations

  • Rapid Fulfillment Processes
  • Post-Purchase Experience

Last Mile Delivery Services

  • Exhibit 12: Impact of challenges facing delivery providers, next 24 months
  • Evolving Delivery Requirements
    • Exhibit 13: Delivery providers top 3 aspects to satisfy enterprise customers
    • Exhibit 14: Shipping options provided by delivery organizations
  • Real-Time Visibility
  • Optimizing the Fleet, Load, and Route
  • The Connected Delivery Fleet
    • Exhibit 15: Device deployment for full-time and contract delivery drivers
    • Exhibit 16: Which response best characterizes drivers' mobile devices in the near future
    • Exhibit 17: Delivery providers future plans regarding BYOD
    • Exhibit 18: Factors driving BYOD adoption
    • Exhibit 19: Factors preventing BYOD adoption

Technological Advancements throughout the 2020s

  • Exhibit 20: Greatest challenges facing last mile delivery providers, 4-6 years
  • Exhibit 21: Retailers anticipated impact of interventions in last mile, 4-6 years
  • Shaking up the Market Today
  • 2025-2030 Outlook

Vendor Profiles

About VDC Research

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