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Market Research Report

Digital Transformation as a Service: New Digital Services Offer Vendors an Opportunity to Move Up Their Customers Value Chain

Published by VDC Research Group, Inc. Product code 473309
Published Content info 52 Pages; 19 Exhibits
Delivery time: 1-2 business days
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Digital Transformation as a Service: New Digital Services Offer Vendors an Opportunity to Move Up Their Customers Value Chain
Published: March 15, 2017 Content info: 52 Pages; 19 Exhibits

Monitoring and managing a global IT network and security infrastructure is no small task; particularly once organizations adopt digital technologies and begin deploying new mobile and analytics applications. However, the technologies and business models that are foundational to digital transformation are evolving quickly, and are providing services vendors with a key opportunity to move up the value chain with their customers.

While the term digital transformation is overused, digitization trends are forcing businesses to invest in new technologies.

The cloud is just one of several inter-related trends that have forever changed the IT landscape-mobile applications and social networks are contributing to the explosive growth of data, and big data trends are contributing to and exacerbating the move into the cloud as companies seek more agile ways to scale up quickly and to experiment with new data types and new analytical approaches. The IoT is also a contributing factor to the ongoing cloud migration we are witnessing, as massive amounts of sensor data are being captured at the edge of the network. It is becoming abundantly clear that cloud capacity will figure heavily into how companies rapidly scale their storage and compute capacity. Going forward, a major challenge for organizations that are pursuing digital transformation initiatives will be determining how to best integrate new digital technologies with their existing IT infrastructures and investments. As digital initiatives expand and begin impacting the entire supply chain, we expect the ranks of organization's adopting as-a-service offerings to expand significantly. Outsourcing complex technology deployments and support elements will deliver simplicity and speed, while providing an opportunity for notable cost reduction. IT services vendors (ISVs) that can deliver digital transformation as a service to address these complex integrations will emerge as winners and see their digital revenues grow quickly.

This report integrates selected findings from VDC's recent survey of mobile decision-makers in both midmarket and enterprise organizations. It contains a detailed market sizing and forecast through 2021, as well as a comprehensive competitive assessment of market shares, strategies, products, and capabilities of leading players that participate in delivery advanced enterprise mobility services. (Full survey data is provided as a separate Excel spreadsheet.)

What questions are addressed?

  • What is the market size and opportunity for digital transformation and enterprise mobility professional services?
  • How are vendors expanding marrying digital transformation with enterprise mobility service offerings?
  • With which services are vendors having the most success?
  • Which vendors are succeeding with a managed service approach to enterprise mobility?
  • How are vendors taking advantage of the cloud?
  • Have IT organizations made progress in developing a strong competency in mobility?
Table of Contents

Table of Contents

  • Inside This Report
  • Executive Summary
  • Global Market Overview
  • Applications Are Core to Digital and Mobility Service Offerings
  • Regional Services Trends
  • Vertical Market Trends
  • Competitive Landscape
  • VDC's Forward Look, Automation and Innovation
  • End-User Recommendations
  • Ownership Models Still Matter
  • Vendor Profiles
  • AetherPal
  • AT&T
  • Atos
  • Capgemini
  • CGI Group
  • Cognizant
  • Dimension Data
  • DMI
  • Honeywell (Enterprise Mobile)
  • IBM Global Services
  • NTT Data / Dell
  • Samsung
  • Stratix
  • Verizon
  • Vodafone
  • About VDC Research


  • Exhibit 1: Global Enterprise Mobility Professional Services Revenues, (2017-2021) (US $M)
  • Exhibit 2: Global Enterprise Mobility Professional Services Revenues by Vertical Market, (2017 vs. 2021)
  • Exhibit 3: Global Enterprise Mobility Professional Services Revenues by Service Offering, (2017 vs. 2021)
  • Exhibit 4: Core Digital and Mobility Services Opportunities
  • Exhibit 5: Application Modernization Services
  • Exhibit 6: Average Cost to Develop and Deploy One Mobile Application
  • Exhibit 7: Current/Planned Mobile Applications Deployments
  • Exhibit 8: Top Challenges Encountered While Developing Mobile Applications
  • Exhibit 9: Tools Developers Use to Speed Application Delivery
  • Exhibit 10: Global Enterprise Mobility Professional Services Revenues by Regional Market, (2017-2021)
  • Exhibit 11: Technology Usage in Retail Organizations
  • Exhibit 12: Market Pressure Driving Technology Investments in the Health Care Industry
  • Exhibit 13: Desired Capabilities to Reduce Cost Structure and Complexity of Managing Mobile Deployments
  • Exhibit 14: Market Pressure Driving Technology Investments in the Manufacturing Industry
  • Exhibit 15: Market Pressure Driving Technology Investments in the Transportation Industry
  • Table 1: Notable IT Services M&A
  • Exhibit 16: Ideal Partners for Implementing, Maintaining, Supporting Mobility Deployments
  • Exhibit 17: Rationale for Using Third-Party Services in Support of Mobile Deployments
  • Exhibit 18: Evaluation Criteria Used to Select an Enterprise Mobility Service Provider
  • Exhibit 19: Primary Drivers in the Selection of a Mobile Integration Partner
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