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Market Research Report

Foundational Layout and Requirements of Enabling Omnichannel Retail Initiatives

Published by VDC Research Group, Inc. Product code 608814
Published Content info 82 Pages; 41 Exhibits
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Foundational Layout and Requirements of Enabling Omnichannel Retail Initiatives
Published: February 28, 2018 Content info: 82 Pages; 41 Exhibits
Description

The goal of this report is to analyze and size the market for mobile technologies that are involved in supporting Omnichannel retail initiatives. The full analyst report will include a 5-year forecast and breakdown of global hardware shipments by device grade and deployment application; a variety of store transformation and warehouse technology trends; profiles of retail organizations leveraging Omnichannel operations; key requirements and challenges of achieving the unified commerce experience; and in-depth insights from key retail solution providers and end users.

What questions are addressed?

  • What were the total and forecasted shipments of mobile computing as well as AutoID & Data Capture devices going into the retail shop floor and warehouse?
  • What was the forecasted share of spend on both mobile computing as well as AutoID & Data Capture devices specifically for retail organizations leveraging Omnichannel initiatives within their operations?
  • What is the breakdown of total retail and E-commerce sales by region? What are some current retail trends & insights for each respective region?
  • How has Omnichannel initiatives impacted the profitability of retail organizations?
  • Who are some retail organizations that are leveraging key Omnichannel initiatives within their operations?
  • What do the current and 2018 dedicated budgets look like for retail technology and operational improvements?
  • What are some of the current and emerging store transformation and warehouse technology trends?
  • What are some of the key requirements and challenges of enabling the unified commerce experience?
  • What are some of the strategic priorities and channels that represent a major opportunity for retail organizations to increase market share and drive sales?
  • What do retail organizations warehouses look like from an inventory accuracy standpoint?
  • What are some best practices for retail organizations adopting a unified commerce approach?
Table of Contents

TABLE OF CONTENTS

  • Inside this Report
  • Executive Summary
  • Global Market Overview and Forecast
  • Introduction to Omnichannel
  • Key Requirements and Challenges of Achieving the Unified Commerce Experience
  • End User Trends & Insights
  • Store Transformation and Warehouse Technology Trends
  • Technology Vendor Profiles
  • Retail Organization Profiles
  • Additional Exhibits
  • About VDC Research

LIST OF REPORT EXHIBITS

  • Exhibit 1: Retail Organization's Ability to Support Omnichannel Fulfillment
  • Exhibit 2: Forecasted Global Shipments of Mobile Computing Devices by Deployment Environment
  • Exhibit 3: Forecasted Share of Spend on Mobile Computing Devices for Omnichannel Retail Organizations
  • Exhibit 4: Forecasted Global Shipments of AutoID & Data Capture Devices by Deployment Environment
  • Exhibit 5: Forecasted Share of Spend on AutoID & Data Capture Devices for Omnichannel Retail Organizations
  • Exhibit 6: Global Retail Sales (Ecommerce & Total)
  • Exhibit 7: How do you expect you budget for technology and operational improvements to change in 2018 relative to 2017?
  • Exhibit 8: How would you classify your retail business?
  • Exhibit 9: Which of the following best describes Omnichannel customers?
  • Exhibit 10: Considering your budget for technology and operational improvements, what percent of your budget was dedicated to the following areas in 2017?
  • Exhibit 11: As a result of your Omnichannel strategy has your organization added any new partners and/or internal teams/staff for any of the following disciplines?
  • Exhibit 12: Please list the top three reasons why your organization is practicing Omnichannel fulfillment or planning to implement Omnichannel fulfillment initiatives?
  • Exhibit 13: How would you rate your organization's inventory visibility across your supply chain?
  • Exhibit 14: Which of the following fulfillment options are offered to your customers today or do you plan to implement over the next 24 months? (BOPIS)
  • Exhibit 15: Through which of channels is your organization experiencing the greatest increase in transactions?
  • Exhibit 16: Which of the following fulfillment options are offered to your customers today or do you plan to implement over the next 24 months? (Endless Aisle)
  • Exhibit 17: Which of the following fulfillment options are offered to your customers today or do you plan to implement over the next 24 months? (Smart lockers)
  • Exhibit 18: Which of the following best describes your organization's currently warehouse/DC inventory strategy?
  • Exhibit 19: Considering your organization's warehouse/DC operations, what is the average inventory accuracy in these environments?
  • Exhibit 20: Which of the following channels do you consider represent a major opportunity for your organization to increase share and drive revenue growth?
  • Exhibit 21: Which of the following represent strategic priorities for your organization within the next 12 to 24 months?
  • Exhibit 22: What would you classify as your company's biggest barriers to implementing Omnichannel fulfillment initiatives? Please select the top three.
  • Exhibit 23: How often do you audit inventory to determine inventory accuracy?
  • Exhibit 24: Rank the following technologies (from highest to lowest) on their investment priority to support operational improvements and Omnichannel initiatives within your organization?
  • Exhibit 25: When evaluating mobile devices for employees, what are the most important selection criteria?
  • Exhibit 26: Which of the following mobile applications for retail STORE ASSOCIATES does your organization currently or plan to support?
  • Exhibit 27: 2016 Retailer adoption of RFID
  • Exhibit 28: Since deploying Bluetooth Low Energy (BLE) beacons, has your organization seen a measurable INCREASE in the following areas?
  • Exhibit 29: Please rank the following statements in order of priority for your organization's warehousing operations
  • Exhibit 30: Considering your organization's logistics operations, rate the importance of the following

LIST OF SURVEY EXHIBITS

  • Exhibit 1: Which of the following best describes your Retail organization?
  • Exhibit 2: Which of the following assets does your organization operate/own?
  • Exhibit 3: How many stores does your organization operate/own in the USA?
  • Exhibit 4: How many warehouses does your organization operate/own in the USA?
  • Exhibit 5: How many employees work across your company?
  • Exhibit 6: Which of the following options best represents your company's 2016 annual revenues?
  • Exhibit 7: Please choose the title that best describes your position
  • Exhibit 8: What is your level of responsibility as it relates to OMNICHANNEL technology investment decision making?
  • Exhibit 9: Over the past 12 months what has been the approximate change in the following financial performance metrics?
  • Exhibit 10: Over the past 12 months what has been the approximate change in the following operational performance metrics?
  • Exhibit 11: Which of the following channels do you consider represent a major opportunity for your organization to increase share and drive revenue growth?
  • Exhibit 12: Which of the following represent strategic priorities for your organization within the next 12 to 24 months?
  • Exhibit 13: To what extent would you agree with the following statements related to Omnichannel initiatives
  • Exhibit 14: How would you classify your retail business?
  • Exhibit 15: Do you believe your organization has the resources and infrastructure in place to support Omnichannel fuflillment?
  • Exhibit 16: Which of the following best describes Omnichannel customers?
  • Exhibit 17: Which of the following best describes your organization as it pertains to Omnichannel initiatives?
  • Exhibit 18: Is your organization able to make a profit while fulfilling Omnichannel demand?
  • Exhibit 19: Which of the following are having the greatest impact on the profitability of Omnichannel services?
  • Exhibit 20: Please list the top three reasons why your organization is practicing Omnichannel fulfillment or planning to implement Omnichannel fulfillment initiatives?
  • Exhibit 21: What would you classify as your company's biggest barriers to implementing Omnichannel fulfillment initiatives?
  • Exhibit 22: Which of the following fulfillment options are offered to your customers today or do you plan to implement over the next 24 months?
  • Exhibit 23: Through which of channels is your organization experiencing the greatest increase in transactions?
  • Exhibit 24: Do you charge your customers any additional fees for any of your implemented Omnichannel initiatives? i.e. shipping and handling fees
  • Exhibit 25: Rank the following factors in order of importance for determining whether your organization fulfills e-commerce orders from the warehouse or the retail store.
  • Exhibit 26: As a result of your Omnichannel strategy has your organization added any new partners and/or internal teams/staff for any of the following disciplines? (Select all that apply)
  • Exhibit 27: How would you rate your organization's inventory visibility across your supply chain?
  • Exhibit 28: Considering your organization's warehouse/DC operations, what is the average inventory accuracy in these environments?
  • Exhibit 29: Which of the following best describes your organization's currently warehouse/DC inventory strategy?
  • Exhibit 30: Considering your organization's logistics operations, rate the importance of the following.
  • Exhibit 31: Please rank the following statements in order of priority for your organization's warehousing operations
  • Exhibit 32: Please select the top 3 challenges that your retail warehouses face when it comes to managing order fulfillment requirements during the holiday season every year
  • Exhibit 33: What is the total number of SKUs managed by your facilities?
  • Exhibit 34: What is the average inventory accuracy in your physical retail environments?
  • Exhibit 35: How often do you audit inventory to determine inventory accuracy?
  • Exhibit 36: What are the average number of employees that work in each of your stores/warehouses?
  • Exhibit 37: Approximately what percentage of revenues does your organization dedicate technology and operational improvements?
  • Exhibit 38: Considering your budget for technology and operational improvements, what percent of your budget was dedicated to the following areas in 2017?
  • Exhibit 39: How do you expect you budget for technology and operational improvements to change in 2018 relative to 2017?
  • Exhibit 40: Rank the following technologies (from highest to lowest) on their investment priority to support operational improvements and Omnichannel initiatives within your organization?
  • Exhibit 41: Which of the following best describes funding for Omnichannel fulfillment initiatives within your company?within your organization? (1 = Top priority, 12 = Least important)
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