Market Research Report
Customer Segmentation in UK Insurance: Digital Lifestyles
|Published by||GlobalData||Product code||368674|
|Published||Content info||22 Pages
|Customer Segmentation in UK Insurance: Digital Lifestyles|
|Published: August 30, 2016||Content info: 22 Pages||
Society is becoming increasingly connected. Technology has allowed us to be online anytime and anywhere, through portable devices such as smart phones and tablets. This means that consumers have instant access to goods, products, and services. Connection is also extending through the Internet of Things, where big data is collected through wearable tech, connected cars, and smart homes. The result is that consumers expect and look for ever-responsive, convenient, tailored services via a channel they can access from wherever they choose. Catering for digitally active and tech-savvy individuals should be important for insurers, considering that 42% of consumers identified with the Digital Lifestyles trait according to Verdict Financials 2015 UK General Insurance Consumer Survey.
Standard demographic analysis often fails to reveal sufficiently deep insight into consumer behavior and the motivations behind this. We have produced an attitudinally based segmentation of the consumer market, and have used this to examine the market for key financial products. One of the eight key attitudinal groups is the focus of this brief: Digital Lifestyles. There are two ways in which Digital Lifestyles can be viewed in consumers' approach to their services: being uncomfortable without a Smartphone to remain "connected," and being most comfortable online. It's from these two facets that the following trends within our model are derived: Always Connected and Digital Consumption.