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PUBLISHER: Value Market Research | PRODUCT CODE: 1073486

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PUBLISHER: Value Market Research | PRODUCT CODE: 1073486

Global Customer Journey Analytics Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast 2022 to 2028

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Value Market Research deeply researched the Global Customer Journey Analytics Market to foresee a significant growth in the industry over the upcoming years. The global customer journey analytics market report provides a complete industry analysis, market size, market share, growth trends, and forecasts for 2023 to 2028. The report starts with a detailed market introduction and an executive summary that highlights the report's key growth numbers. The subsequent chapters discuss the value chain of the market, Porter's Five Forces Model, and market attractiveness analysis. An exclusive chapter on COVID-19 impact analysis has been added to understand how the market has responded to the pandemic.

The market dynamics section of the report elaborates the current market drivers, restraints along with the challenges/risks and upcoming opportunities. This section can be of high interest for any company's strategists and new product development department. The global customer journey analytics market study segments the market and provides the market size in terms of revenue and/ or sales. This data is bifurcated by region and later by countries. The data is collected through detailed primary interviews and industry experts across the world. The detailed methodology can be seen in our sample reports. These market estimates are also influenced by the latest social, political and economic changes along with the current market dynamics that are affecting this customer journey analytics market.

The next sections of the customer journey analytics market report studies the market competitiveness and profiles some key market players/manufacturers. These sections are knowledgeable for understanding the competitor's product-line, their financials, recent developments and the top market share owners in the industry.

Countries Covered in the report are as below:

North America - United States, Canada, and Mexico

Europe - United Kingdom, Germany, France, Italy, Russia, Spain & Rest of Europe

Asia-Pacific - China, India, Japan, South Korea, Australia & Rest of APAC

Latin America - Brazil, Argentina, Peru, Chile & Rest of Latin America

Middle East and Africa - Saudi Arabia, UAE, Israel, South Africa

Market Segmentation in the report is as below-

By Application:

Customer segmentation and targeting

Customer behavioral analysis

Customer churn analysis

Campaign management

Brand management

Product management

Others

Customer Loyalty

Process Management

By Touchpoint:

Web

Social media

Mobile

Email

Branch/store

Call center

Others

surveys

promotional events

sales representatives

By Component:

Software

Services

Managed services

Professional services

By Deployment

On-premises

Cloud

By Organization:

Small and Medium-Sized Enterprises (SMEs)

Large enterprises

By Vertical:

Banking, Financial Services, and Insurance (BFSI)

Retail and ecommerce

Healthcare and Life Sciences

Telecommunications and IT

Government and Defence

Energy and Utilities

Media and Entertainment

Manufacturing

Travel and Hospitality

Automotive and Transportation

Others (Education and Real Estate)

Product Code: VMR11211514

TABLE OF CONTENTS

1 . PREFACE

  • 1.1. Report Description
    • 1.1.1. Objective
    • 1.1.2. Target Audience
    • 1.1.3. Unique Selling Proposition (USP) & offerings
  • 1.2. Research Scope
  • 1.3. Research Methodology
    • 1.3.1. Market Research Process
    • 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

  • 2.1. Highlights of Market
  • 2.2. Global Market Snapshot

3 . CUSTOMER JOURNEY ANALYTICS - INDUSTRY ANALYSIS

  • 3.1. Introduction - Market Dynamics
  • 3.2. Market Drivers
  • 3.3. Market Restraints
  • 3.4. Opportunities
  • 3.5. Industry Trends
  • 3.6. Porter's Five Force Analysis
  • 3.7. Market Attractiveness Analysis
    • 3.7.1 Market Attractiveness Analysis By Application
    • 3.7.2 Market Attractiveness Analysis By Touchpoint
    • 3.7.3 Market Attractiveness Analysis By Component
    • 3.7.4 Market Attractiveness Analysis By Deployment
    • 3.7.5 Market Attractiveness Analysis By Organization
    • 3.7.6 Market Attractiveness Analysis By Vertical
    • 3.7.7 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

  • 4.1. Value Chain Analysis
  • 4.2. Raw Material Analysis
    • 4.2.1. List of Raw Materials
    • 4.2.2. Raw Material Manufactures List
    • 4.2.3. Price Trend of Key Raw Materials
  • 4.3. List of Potential Buyers
  • 4.4. Marketing Channel
    • 4.4.1. Direct Marketing
    • 4.4.2. Indirect Marketing
    • 4.4.3. Marketing Channel Development Trend

5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK

  • 5.1. Impact Analysis of Covid-19 Outbreak
    • 5.1.1. Direct Impact on Production
    • 5.1.2. Supply Chain and Market Disruption
    • 5.1.3. Financial Impact on Firms and Financial Markets
  • 5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
  • 5.3. Market: Pre V/S Post COVID-19
  • 5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic
  • 5.5. COVID-19: Micro and Macro Factor Analysis

6 . GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS BY APPLICATION

  • 6.1 Overview by Application
  • 6.2 Historical and Forecast Data
  • 6.3 Analysis by Application
  • 6.4 Customer Segmentation And targeting Historic and Forecast Sales by Regions
  • 6.5 Customer Behavioral Analysis Historic and Forecast Sales by Regions
  • 6.6 Customer Churn Analysis Historic and Forecast Sales by Regions
  • 6.7 Campaign Management Historic and Forecast Sales by Regions
  • 6.8 BrAnd Management Historic and Forecast Sales by Regions
  • 6.9 Product Management (Customer Loyalty And Process Management) Historic and Forecast Sales by Regions

7 . GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS BY TOUCHPOINT

  • 7.1 Overview by Touchpoint
  • 7.2 Historical and Forecast Data
  • 7.3 Analysis by Touchpoint
  • 7.4 Web Historic and Forecast Sales by Regions
  • 7.5 Social media Historic and Forecast Sales by Regions
  • 7.6 Mobile Historic and Forecast Sales by Regions
  • 7.7 Email Historic and Forecast Sales by Regions
  • 7.8 Branch/store Historic and Forecast Sales by Regions
  • 7.9 Call center Historic and Forecast Sales by Regions
  • 7.10. Others (surveys, promotional Events, And Sales Representatives) Historic and Forecast Sales by Regions

8 . GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS BY COMPONENT

  • 8.1 Overview by Component
  • 8.2 Historical and Forecast Data
  • 8.3 Analysis by Component
  • 8.4 Software Historic and Forecast Sales by Regions
  • 8.5 Services Historic and Forecast Sales by Regions
  • 8.6 Managed Services Historic and Forecast Sales by Regions
  • 8.7 Professional Services Historic and Forecast Sales by Regions

9 . GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS BY DEPLOYMENT

  • 9.1 Overview by Deployment
  • 9.2 Historical and Forecast Data
  • 9.3 Analysis by Deployment
  • 9.4 On-premises Historic and Forecast Sales by Regions
  • 9.5 Cloud Historic and Forecast Sales by Regions

10 . GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS BY ORGANIZATION

  • 10.1 Overview by Organization
  • 10.2 Historical and Forecast Data
  • 10.3 Analysis by Organization
  • 10.4 Small And Medium-Sized Enterprises (SMEs) Historic and Forecast Sales by Regions
  • 10.5 Large Enterprises Historic and Forecast Sales by Regions

11 . GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET ANALYSIS BY VERTICAL

  • 11.1 Overview by Vertical
  • 11.2 Historical and Forecast Data
  • 11.3 Analysis by Vertical
  • 11.4 Banking Financial Services And Insurance (BFSI) Historic and Forecast Sales by Regions
  • 11.5 Retail And ecommerce Historic and Forecast Sales by Regions
  • 11.6 Healthcare And Life Sciences Historic and Forecast Sales by Regions
  • 11.7 Telecommunications And IT Historic and Forecast Sales by Regions
  • 11.8 Government And Defence Historic and Forecast Sales by Regions
  • 11.9 Energy And Utilities Historic and Forecast Sales by Regions
  • 11.1 Media And Entertainment Historic and Forecast Sales by Regions
  • 11.11 Manufacturing Historic and Forecast Sales by Regions
  • 11.12 Travel And Hospitality Historic and Forecast Sales by Regions
  • 11.13 Automotive And Transportation Historic and Forecast Sales by Regions
  • 11.14 Others (Education And Real Estate) Historic and Forecast Sales by Regions

12 . GLOBAL CUSTOMER JOURNEY ANALYTICS MARKET SALES ANALYSIS BY GEOGRAPHY

  • 12.1. Regional Outlook
  • 12.2. Introduction
  • 12.3. North America Sales Analysis
    • 12.3.1. Overview, Historic and Forecast Sales Analysis
    • 12.3.2. North America By Segment Sales Analysis
    • 12.3.3. North America By Country Sales Analysis
    • 12.3.4. United State Sales Analysis
    • 12.3.5. Canada Sales Analysis
    • 12.3.6. Mexico Sales Analysis
  • 12.4. Europe Sales Analysis
    • 12.4.1. Overview, Historic and Forecast Sales Analysis
    • 12.4.2. Europe by Segment Sales Analysis
    • 12.4.3. Europe by Country Sales Analysis
    • 12.4.4. United Kingdom Sales Analysis
    • 12.4.5. France Sales Analysis
    • 12.4.6. Germany Sales Analysis
    • 12.4.7. Italy Sales Analysis
    • 12.4.8. Russia Sales Analysis
    • 12.4.9. Rest Of Europe Sales Analysis
  • 12.5. Asia Pacific Sales Analysis
    • 12.5.1. Overview, Historic and Forecast Sales Analysis
    • 12.5.2. Asia Pacific by Segment Sales Analysis
    • 12.5.3. Asia Pacific by Country Sales Analysis
    • 12.5.4. China Sales Analysis
    • 12.5.5. India Sales Analysis
    • 12.5.6. Japan Sales Analysis
    • 12.5.7. South Korea Sales Analysis
    • 12.5.8. Australia Sales Analysis
    • 12.5.9. Rest Of Asia Pacific Sales Analysis
  • 12.6. Latin America Sales Analysis
    • 12.6.1. Overview, Historic and Forecast Sales Analysis
    • 12.6.2. Latin America by Segment Sales Analysis
    • 12.6.3. Latin America by Country Sales Analysis
    • 12.6.4. Brazil Sales Analysis
    • 12.6.5. Argentina Sales Analysis
    • 12.6.6. Peru Sales Analysis
    • 12.6.7. Chile Sales Analysis
    • 12.6.8. Rest of Latin America Sales Analysis
  • 12.7. Middle East & Africa Sales Analysis
    • 12.7.1. Overview, Historic and Forecast Sales Analysis
    • 12.7.2. Middle East & Africa by Segment Sales Analysis
    • 12.7.3. Middle East & Africa by Country Sales Analysis
    • 12.7.4. Saudi Arabia Sales Analysis
    • 12.7.5. UAE Sales Analysis
    • 12.7.6. Israel Sales Analysis
    • 12.7.7. South Africa Sales Analysis
    • 12.7.8. Rest Of Middle East And Africa Sales Analysis

13 . COMPETITIVE LANDSCAPE OF THE CUSTOMER JOURNEY ANALYTICS COMPANIES

  • 13.1. Customer Journey Analytics Market Competition
  • 13.2. Partnership/Collaboration/Agreement
  • 13.3. Merger And Acquisitions
  • 13.4. New Product Launch
  • 13.5. Other Developments

14 . COMPANY PROFILES OF CUSTOMER JOURNEY ANALYTICS INDUSTRY

  • 14.1. Top Company Share Analysis
  • 14.2. Market Concentration Rate
  • 14.3. Verint Systems Inc.
    • 14.3.1. Company Overview
    • 14.3.2. Company Revenue
    • 14.3.3. Products
    • 14.3.4. Recent Developments
  • 14.4. Pointillist
    • 14.4.1. Company Overview
    • 14.4.2. Company Revenue
    • 14.4.3. Products
    • 14.4.4. Recent Developments
  • 14.5. Kitewheel
    • 14.5.1. Company Overview
    • 14.5.2. Company Revenue
    • 14.5.3. Products
    • 14.5.4. Recent Developments
  • 14.6. IBM Corporation com Inc.
    • 14.6.1. Company Overview
    • 14.6.2. Company Revenue
    • 14.6.3. Products
    • 14.6.4. Recent Developments
  • 14.7. Adobe Systems Incorporated
    • 14.7.1. Company Overview
    • 14.7.2. Company Revenue
    • 14.7.3. Products
    • 14.7.4. Recent Developments
  • 14.8. SAP SE
    • 14.8.1. Company Overview
    • 14.8.2. Company Revenue
    • 14.8.3. Products
    • 14.8.4. Recent Developments
  • 14.9. NICE Ltd.
    • 14.9.1. Company Overview
    • 14.9.2. Company Revenue
    • 14.9.3. Products
    • 14.9.4. Recent Developments
  • 14.10. ClickFox
    • 14.10.1. Company Overview
    • 14.10.2. Company Revenue
    • 14.10.3. Products
    • 14.10.4. Recent Developments
  • 14.11. Quadient
    • 14.11.1. Company Overview
    • 14.11.2. Company Revenue
    • 14.11.3. Products
    • 14.11.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies

Product Code: VMR11211514

LIST OF TABLES

  • Market Snapshot
  • Drivers : Impact Analysis
  • Restraints : Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • COVID-19 Impact Analysis by Production, Import, Export and Demand
  • Pre V/S Post COVID-19
  • Estimated Impact Of The Coronavirus (Covid-19) Epidemic
  • COVID-19: Micro and Macro Factor Analysis
  • Analysis by Application (USD MN)
  • Customer Segmentation And targeting Market Sales by Geography (USD MN)
  • Customer Behavioral Analysis Market Sales by Geography (USD MN)
  • Customer Churn Analysis Market Sales by Geography (USD MN)
  • Campaign Management Market Sales by Geography (USD MN)
  • BrAnd Management Market Sales by Geography (USD MN)
  • Product Management (Customer Loyalty And Process Management) Market Sales by Geography (USD MN)
  • Analysis Market by Touchpoint (USD MN)
  • Web Market Sales by Geography (USD MN)
  • Social media Market Sales by Geography (USD MN)
  • Mobile Market Sales by Geography (USD MN)
  • Email Market Sales by Geography (USD MN)
  • Branch/store Market Sales by Geography (USD MN)
  • Call center Market Sales by Geography (USD MN)
  • Others (surveys, promotional Events, And Sales Representatives) Market Sales by Geography (USD MN)
  • Analysis by Component (USD MN)
  • Software Market Sales by Geography (USD MN)
  • Services Market Sales by Geography (USD MN)
  • Managed Services Market Sales by Geography (USD MN)
  • Professional Services Market Sales by Geography (USD MN)
  • Analysis by Deployment (USD MN)
  • On-premises Market Sales by Geography (USD MN)
  • Cloud Market Sales by Geography (USD MN)
  • Analysis by Organization (USD MN)
  • Small And Medium-Sized Enterprises (SMEs) Market Sales by Geography (USD MN)
  • Large Enterprises Market Sales by Geography (USD MN)
  • Analysis by Vertical (USD MN)
  • Banking Financial Services And Insurance (BFSI) Market Sales by Geography (USD MN)
  • Retail And ecommerce Market Sales by Geography (USD MN)
  • Healthcare And Life Sciences Market Sales by Geography (USD MN)
  • Telecommunications And IT Market Sales by Geography (USD MN)
  • Government And Defence Market Sales by Geography (USD MN)
  • Energy And Utilities Market Sales by Geography (USD MN)
  • Media And Entertainment Market Sales by Geography (USD MN)
  • Manufacturing Market Sales by Geography (USD MN)
  • Travel And Hospitality Market Sales by Geography (USD MN)
  • Automotive And Transportation Market Sales by Geography (USD MN)
  • Others (Education And Real Estate) Market Sales by Geography (USD MN)
  • Global Customer Journey Analytics Market Sales by Geography (USD MN)
  • North America Market Analysis (USD MN)
  • United State Market Analysis (USD MN)
  • Canada Market Analysis (USD MN)
  • Mexico Market Analysis (USD MN)
  • Europe Market Analysis (USD MN)
  • Europe Market Estimate by Country (USD MN)
  • United Kingdom Market Analysis (USD MN)
  • France Market Analysis (USD MN)
  • Germany Market Analysis (USD MN)
  • Italy Market Analysis (USD MN)
  • Russia Market Analysis (USD MN)
  • Spain Market Analysis (USD MN)
  • Rest of Europe Market Analysis (USD MN)
  • Asia Pacific Market Analysis (USD MN)
  • China Market Analysis (USD MN)
  • Japan Market Analysis (USD MN)
  • India Market Analysis (USD MN)
  • South Korea Market Analysis (USD MN)
  • Australia Market Analysis (USD MN)
  • Rest of Asia Pacific Market Analysis (USD MN)
  • Latin America Market Analysis (USD MN)
  • Brazil Market Analysis (USD MN)
  • Argentina Market Analysis (USD MN)
  • Peru Market Analysis (USD MN)
  • Chile Market Analysis (USD MN)
  • Rest of Latin America Market Analysis (USD MN)
  • Middle East & Africa Market Analysis (USD MN)
  • Saudi Arabia Market Analysis (USD MN)
  • UAE Market Analysis (USD MN)
  • Israel Market Analysis (USD MN)
  • South Africa Market Analysis (USD MN)
  • Rest of Middle East and Africa Market Analysis (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisiton

LIST OF FIGURES

  • Research Scope of Customer Journey Analytics Report
  • Market Research Process
  • Market Research Methodology
  • Global Customer Journey Analytics Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Application
  • Market Attractiveness Analysis by Touchpoint
  • Market Attractiveness Analysis by Component
  • Market Attractiveness Analysis by Deployment
  • Market Attractiveness Analysis by Organization
  • Market Attractiveness Analysis by Vertical
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Market Analysis by Application (USD MN)
  • Customer Segmentation And targeting Market Sales by Geography (USD MN)
  • Customer Behavioral Analysis Market Sales by Geography (USD MN)
  • Customer Churn Analysis Market Sales by Geography (USD MN)
  • Campaign Management Market Sales by Geography (USD MN)
  • BrAnd Management Market Sales by Geography (USD MN)
  • Product Management (Customer Loyalty And Process Management) Market Sales by Geography (USD MN)
  • Global Market Analysis by Touchpoint (USD MN)
  • Web Market Sales by Geography (USD MN)
  • Social media Market Sales by Geography (USD MN)
  • Mobile Market Sales by Geography (USD MN)
  • Email Market Sales by Geography (USD MN)
  • Branch/store Market Sales by Geography (USD MN)
  • Call center Market Sales by Geography (USD MN)
  • Others (surveys, promotional Events, And Sales Representatives) Market Sales by Geography (USD MN)
  • Global Market Analysis by Component (USD MN)
  • Software Market Sales by Geography (USD MN)
  • Services Market Sales by Geography (USD MN)
  • Managed Services Market Sales by Geography (USD MN)
  • Professional Services Market Sales by Geography (USD MN)
  • Global Market Analysis by Deployment (USD MN)
  • On-premises Market Sales by Geography (USD MN)
  • Cloud Market Sales by Geography (USD MN)
  • Global Market Analysis by Organization (USD MN)
  • Small And Medium-Sized Enterprises (SMEs) Market Sales by Geography (USD MN)
  • Large Enterprises Market Sales by Geography (USD MN)
  • Global Market Analysis by Vertical (USD MN)
  • Banking Financial Services And Insurance (BFSI) Market Sales by Geography (USD MN)
  • Retail And ecommerce Market Sales by Geography (USD MN)
  • Healthcare And Life Sciences Market Sales by Geography (USD MN)
  • Telecommunications And IT Market Sales by Geography (USD MN)
  • Government And Defence Market Sales by Geography (USD MN)
  • Energy And Utilities Market Sales by Geography (USD MN)
  • Media And Entertainment Market Sales by Geography (USD MN)
  • Manufacturing Market Sales by Geography (USD MN)
  • Travel And Hospitality Market Sales by Geography (USD MN)
  • Automotive And Transportation Market Sales by Geography (USD MN)
  • Others (Education And Real Estate) Market Sales by Geography (USD MN)
  • Global Market by Revenue
  • North America Market by Revenue
  • Europe Market by Revenue
  • Asia Pacific Market by Revenue
  • Latin America Market by Revenue
  • Middle East & Africa Market by Revenue
  • Recent Development in Industry
  • Top Company Share Analysis

Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.

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Jeroen Van Heghe

Manager - EMEA

+32-2-535-7543

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Christine Sirois

Manager - Americas

+1-860-674-8796

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