Europe B2C E-Commerce Delivery 2022

Description

"Most online shoppers in Europe preferred home delivery over other delivery options": new yStats.com report.

Home delivery developed great popularity in multiple European countries in 2021

As B2C E-Commerce continues to rise, the optimization and personalization of delivery methods gains momentum. Home delivery was the top shipping destination offered by online retailers, with over half of digital merchants shipping to residences. Likewise, consumers also opt for home delivery. According to a survey cited in the yStats.com report, more than one-half of online shoppers chose standard home delivery at checkout. In the United Kingdom, Germany, Netherlands, among others, a notable portion of online shoppers preferred home delivery with a signature requirement. Some variation in preferences appeared in countries within the European region, such as Sweden where nearly one-third of online shoppers preferred to have their B2C E-Commerce purchases delivered to their mailbox/multioccupancy mailbox by the mail carrier.

Online shoppers in Europe find 3-5 days to be the maximum acceptable delivery time

Online shoppers in many countries in Europe find 3-5 days to be the maximum amount of time to wait for their order to arrive. Very few online shoppers found 6 days or more to be acceptable, thus showcasing the importance of speed when it comes to B2C E-Commerce order fulfillment. In Germany, many online shoppers considered fast delivery to be one of the most important delivery related factors when shopping online, after cost of delivery. Furthermore, a quarter of online shoppers in Sweden gave great importance to fast deliveries when shopping online, as spelled out in the yStats.com report.

Product Code: 1598

1. Management Summary

2. Global Developments

Overview of B2C E-Commerce Delivery, August 2022
Smart Parcel Locker Market Value, in USD million, 2022e & 2029f
Share of Delivery Preferences, in % of Consumers, June - July 2021
Share of Online Shoppers Who Prefer Having Items Bought Delivered to Them as Opposed to Picking Them Up, in %, June - July 2021
Share of Consumers Who Trust That Retailers Will Fulfill Online Orders as Promised, in %, June - July 2021
Share of New Fulfillment Priorities, in % of Decision-Makers, June - July 2021
Share of Retail Decision-Makers Focusing on Offering a Wide Variety of Delivery Options and Speeds, in %, 2019 & 2021e
Important Service Attributes When Shopping For Groceries, in % of Grocery Shoppers, October - November 2021
Services Related to Delivery and Fulfillment Are Important When Buying Groceries, by Age Group, in % of Grocery Shoppers, October - November 2021
Attitude Towards Paying For Delivery and Return Services, in % of Respondents, November 2021
Share of Consumers' Attitude Towards Environmental Impact of Online Delivery, in %, November 2021

3. Europe

3.1. Regional
3.2. Advanced Markets
- 3.2.1. UK
  - Breakdown of Most Preferred E-Commerce Delivery Methods, in % of Online Shoppers, 2021e
  - Delivery Methods Preferred in B2C E-Commerce Delivery, in % of Online Shoppers, May 2021
  - Top 5 Reasons for Cross-Border Online Shopping, incl. Delivery-Related, in % of Cross-Border Online Shoppers in UK, 2021
- 3.2.2. Germany
  - Breakdown of Delivery Methods Preferred in E-Commerce, in % of Online Shoppers, 2021e
  - Delivery-Related Factors That Are Important When Shopping Online, in % of Online Shoppers, 2021e
  - Share of Respondents Who Do Not Order Online Due to High Shipping Costs, in %, 2022e
  - Most Important Advantages of Online Shopping, in % of Online Shoppers, October 2021
  - Share of Online Shoppers Who Care A Lot About Parcel Locker Delivery, in %, May 2021
- 3.2.3. France
  - Share of E-Shoppers Who Used Click & Collect Option, in %, 2021
  - Share of E-Shoppers Who Travelled to a Collection Point, in % & Preferred Collection Point, in % of E-Shoppers, 2021
- 3.2.4. Italy
  - Most Preferred B2C E-Commerce Delivery Destinations, in % of Online Shoppers, 2021
  - Areas in Which Companies Will Expand Their Organizational Structure, in % of Companies, 2022e
- 3.2.5. Netherlands
  - Breakdown of Delivery Methods Preferred in B2C E-Commerce, in % of Online Shoppers, 2021e
- 3.2.6. Spain
  - Delivery Destinations Preferred in B2C E-Commerce, in % of Online Shoppers, 2021
  - Share of Online Shoppers Who Want to be Able to Choose Same-day Delivery, in %, May 2021
- 3.2.7. Belgium
  - Breakdown of Delivery Methods Preferred in B2C E-Commerce, in % of Online Shoppers, 2021e
- 3.2.8. Sweden
  - Breakdown of Delivery Methods Preferred in B2C E-Commerce, in % of Online Shoppers, 2021e
  - Delivery-Related Factors That Are Important When Shopping Online, in % of Online Shoppers, 2021e
- 3.2.9. Switzerland
  - Top 3 Preferred Delivery Addresses, in % of Respondents, 2021
  - Preferred Shipping/Delivery Methods, in % of Respondents, 2021
  - Top Reasons For Choosing Click & Collect Services, in % of Respondents, 2021
3.2.10. Denmark
3.2.11. Finland
3.2.12. Austria
3.3. Emerging Markets
- 3.3.1. Poland
  - Breakdown of Delivery Methods Preferred in B2C E-Commerce, in % of Online Shoppers, 2021e
  - Breakdown of Delivery Methods Preferred in B2C E-Commerce, in % of Online Shoppers, 2021e
  - Methods of Delivery That Encourage Online Shopping, in % of Online Shoppers, May and June 2021
  - Breakdown of Courier Service Providers Used For Delivery in B2C E-Commerce, in % of Online Shoppers, May and June 2021
- 3.3.2. Turkey
  - Important Criteria When Ordering Online, in % of Online Shoppers, 2021
- 3.3.3. Portugal
  - Top Reasons For Not Purchasing Products Online, incl. "Delivery Related Reasons", in % of Households, June - September 2021
- 3.3.4. Czech Republic
  - Delivery Destinations Preferred in B2C E-Commerce, in % of Online Shoppers, 2021