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Home > Market Research Report > Telecom & IT > Contact Centers

Contact Centers Market Research Reports

We offer market research, industry forecasts, and business analysis in the Contact Centers as well as other vertical industries. GII sells reports, databases, newsletters and annual information services that provide the latest market data, such as industry forecasts, projections, trends, market shares, research and development, sales and marketing strategies, and competitive analysis.

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2016 - 2017 Speech Analytics Product and Market Report
Published by
DMG Consulting LLC
Product code
368683
Published
August 24, 2016
Content info
 
Price
USD 4300
Automation and Self Service Market Trends in Latin America
Published by
Frost & Sullivan
Product code
367422
Published
August 12, 2016
Content info
40 Pages
Price
USD 1500
Sample available
2016 Global Contact Center Systems Buyers Guide
Published by
Frost & Sullivan
Product code
368293
Published
June 20, 2016
Content info
130 Pages
Price
USD 3000
Sample available
*
Published by
Asia Pacific Research Group (APRG)
Product code
189690
Published
June 18, 2016
Content info
30 Pages; 11 Figures
Price
USD 1600
Sample available
2016 Real-Time Contact Center Performance Management Market Report
Published by
DMG Consulting LLC
Product code
359396
Published
June 8, 2016
Content info
 
Price
USD 4300
*
Published by
Asia Pacific Research Group (APRG)
Product code
191445
Published
June 1, 2016
Content info
40 Pages; 16 Exhibits
Price
USD 1800
Sample available
2016 Contact Center Workforce Optimization Market Share Report
Published by
DMG Consulting LLC
Product code
247390
Published
May 24, 2016
Content info
 
Price
USD 4300
Interactive Voice Response (IVR) Systems
Published by
Global Industry Analysts, Inc.
Product code
225205
Published
May 1, 2016
Content info
255 Pages
Price
USD 4950
Sample available
Call Centers
Published by
Global Industry Analysts, Inc.
Product code
138637
Published
May 1, 2016
Content info
438 Pages
Price
USD 4950
Sample available
Global Speech Recognition Software Market 2016-2020
Published by
TechNavio (Infiniti Research Ltd.)
Product code
356760
Published
April 15, 2016
Content info
53 Pages
Price
USD 2500
Sample available
Global and China Speech Recognition Industry Report, 2015-2020
Published by
ResearchInChina
Product code
356928
Published
April 14, 2016
Content info
102 Pages
Price
USD 2200
Sample available
2016 - 2017 Outbound Solutions Product and Market Report
Published by
DMG Consulting LLC
Product code
279575
Published
March 31, 2016
Content info
366 Pages
Price
USD 4300
Analysis of the Hosted and Cloud Contact Center Market in Latin America
Published by
Frost & Sullivan
Product code
355144
Published
March 16, 2016
Content info
74 Pages
Price
USD 4950
Sample available
2016 Workforce Management Product and Market Report
Published by
DMG Consulting LLC
Product code
247393
Published
March 4, 2016
Content info
 
Price
USD 4300
2015-2016 Workforce Optimization Product and Market Report
Published by
DMG Consulting LLC
Product code
247395
Published
January 20, 2016
Content info
 
Price
USD 4250
Analysis of the Asia-Pacific Hosted Contact Center Services Market
Published by
Frost & Sullivan
Product code
348645
Published
January 5, 2016
Content info
138 Pages
Price
USD 20000
Sample available
2015 Workforce Optimization (WFO) Mid-Year Market Share Report
Published by
DMG Consulting LLC
Product code
319612
Published
November 23, 2015
Content info
 
Price
USD 2500
Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality Monitoring, Real Time Decision Making, Work Force Optimization), by Vertical, by Region - Global Forecast to 2020
Published by
MarketsandMarkets
Product code
312121
Published
November 12, 2015
Content info
152 Pages
Price
USD 7150
Sample available
Global Contact Center Market 2015-2019
Published by
TechNavio (Infiniti Research Ltd.)
Product code
316408
Published
November 11, 2015
Content info
69 Pages
Price
USD 2500
Sample available
2016 Trends to Watch: Contact Center Outsourcing
Published by
Ovum, Ltd.
Product code
355302
Published
November 4, 2015
Content info
10 Pages
Price
USD 3200
Sample available
2015 - 2016 Cloud-Based Contact Center Infrastructure Market Report
Published by
DMG Consulting LLC
Product code
250312
Published
October 28, 2015
Content info
570 Pages
Price
USD 4250
Ovum Decision Matrix: Selecting an Americas Nearshore Contact Center Outsourcer, 2015-16
Published by
Ovum, Ltd.
Product code
355301
Published
September 25, 2015
Content info
30 Pages
Price
USD 3995
Sample available
Analysis of the Asia-Pacific Contact Center Applications Market
Published by
Frost & Sullivan
Product code
339883
Published
September 16, 2015
Content info
338 Pages
Price
USD 25000
Sample available
Global Contact Center and Office Headset Market
Published by
Frost & Sullivan
Product code
338944
Published
September 4, 2015
Content info
75 Pages
Price
USD 4950
Sample available
2015 Europe Contact Center Outsourcing Buyer's Guide
Published by
Frost & Sullivan
Product code
338482
Published
August 26, 2015
Content info
113 Pages
Price
USD 10000
Sample available