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CX/Customer Engagement

PUBLISHER: Acute Market Reports | PRODUCT CODE: 1394186

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PUBLISHER: Acute Market Reports | PRODUCT CODE: 1394186

Customer Relationship Management Market - Growth, Future Prospects and Competitive Analysis, 2023 - 2031

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Description

Table of Contents

List of Tables

Customer relationship management (CRM) stands as a robust pillar supporting the endeavors of companies to build strong and lasting relationships with their customers. The CRM market forms an integral part of modern business strategies and is expected to grow at a CAGR of 14% during the forecast period of 2023 to 2031. It empowers businesses to build and maintain meaningful relationships with their customers, promoting loyalty and sustained growth. The drivers of enhanced customer engagement, data-driven decision-making, and the surge in e-commerce are steering the market forward. With CRM Analytics and emerging economies as primary drivers, the CRM market is poised for a promising and sustainable expansion.

Enhanced Customer Engagement: Unlocking Competitive Advantage

One of the most prominent and enduring drivers of the CRM market is the pursuit of enhanced customer engagement. Businesses across various sectors have recognized the significance of leveraging CRM solutions to meaningfully connect with their customers. CRM offers a strategic approach to not only manage interactions but also tailor them to meet individual customer needs. This personalized approach fosters brand loyalty, stimulates repeat business, and directly impacts revenue growth.

Data-Driven Decision-Making: The Power of Insights

In the era of big data, data-driven decision-making has emerged as a fundamental driver for businesses across the globe. In this context, CRM takes on a pivotal role in the realm of data management. As the repository of valuable customer information, CRM is instrumental in deriving meaningful insights. Companies that deploy CRM analytics can harness the power of data to guide their decisions. The ability to make data-driven decisions empowers companies to fine-tune their product offerings, marketing strategies, and customer service operations. CRM serves as the linchpin for turning vast datasets into actionable insights.

Expanding E-commerce and the Digital Wave

The rise of e-commerce, bolstered by the rapid advancement of digitalization, is another major driving force behind the growth of the CRM market. As an increasing number of businesses make the shift to online platforms, there is a surging demand for CRM solutions. This is particularly evident in the realm of Marketing Automation. In the digital landscape, effective marketing campaigns require a dynamic approach that involves understanding customer behaviors and preferences. Marketing Automation within CRM solutions streamlines these processes, leading to enhanced customer targeting and higher conversion rates.

Complex Implementation and Training: The Hurdle to Cross

While the advantages of CRM are compelling, some businesses encounter hurdles during the implementation and training phases. The process of installing a CRM system can be complex, time-consuming, and often incurs significant costs. Moreover, the effectiveness of the CRM system depends on the proficiency of the personnel operating it. To ensure the success of CRM, businesses must invest time and resources in training their workforce. This crucial aspect can initially slow down the adoption process.

Solution: Customer Service and Marketing Automation Solutions Dominate the Market

The CRM market offers a range of solutions, including Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, Social Media Monitoring, and other specialized tools. In 2022, the revenue leaders in this segment were Customer Service and Marketing Automation, indicating the high demand for streamlining customer support and marketing activities. Notably, CRM Analytics is anticipated to exhibit the highest Compound Annual Growth Rate (CAGR) from 2023 to 2031. This surge is fueled by the growing recognition of the importance of data-driven decisions.

End-use: The BFSI sector Dominates the Market

The CRM market further segments into various end-use industries, with key sectors encompassing Banking, Financial Services, and Insurance (BFSI), Retail, Healthcare, Information Technology and telecom, Discrete Manufacturing, Government and education, and others. In 2022, the BFSI sector claimed the highest revenue due to its extensive customer base and the need for personalized services. However, the Healthcare sector is poised to experience the highest CAGR during the 2023-2031 period. The increasing demand for patient-centric care and the utilization of CRM systems to enhance healthcare services underpin this growth.

APAC to Present Significant Opportunities during the Forecast Period

Geographically, the CRM market exhibits unique trends. In 2022, North America and Europe held the highest revenue shares, driven by the concentration of a multitude of enterprises and the early adoption of CRM technologies. In contrast, the Asia-Pacific region is expected to experience the highest CAGR from 2023 to 2031. The rapid expansion of the retail sector, e-commerce, and the growing adoption of CRM solutions in emerging economies contribute to this trend.

Market Competition to Intensify during the Forecast Period

Prominent players in the CRM market include: Salesforce.com, Inc., Microsoft Corporation, Oracle Corporation, SAP SE., ADOBE INC., SugarCRM Inc., Zoho Corporation Pvt. Ltd, Copper CRM, Inc., Insightly Inc. and Creatio These industry leaders continue to innovate by expanding their CRM product suites and enhancing features driven by Artificial Intelligence (AI). Furthermore, strategic collaborations, partnerships, mergers, and acquisitions are prevalent as companies aim to expand their customer base and technological capabilities.

Historical & Forecast Period

This study report represents analysis of each segment from 2021 to 2031 considering 2022 as the base year. Compounded Annual Growth Rate (CAGR) for each of the respective segments estimated for the forecast period of 2023 to 2031.

The current report comprises of quantitative market estimations for each micro market for every geographical region and qualitative market analysis such as micro and macro environment analysis, market trends, competitive intelligence, segment analysis, porters five force model, top winning strategies, top investment markets, emerging trends and technological analysis, case studies, strategic conclusions and recommendations and other key market insights.

Research Methodology

The complete research study was conducted in three phases, namely: secondary research, primary research, and expert panel review. key data point that enables the estimation ofCustomer Relationship Management market are as follows:

  • Research and development budgets of manufacturers and government spending
  • Revenues of key companies in the market segment
  • Number of end users and consumption volume, price and value.

Geographical revenues generate by countries considered in the report:

Micro and macro environment factors that are currently influencing the Customer Relationship Management market and their expected impact during the forecast period.

Market forecast was performed through proprietary software that analyzes various qualitative and quantitative factors. Growth rate and CAGR were estimated through intensive secondary and primary research. Data triangulation across various data points provides accuracy across various analyzed market segments in the report. Application of both top down and bottom-up approach for validation of market estimation assures logical, methodical and mathematical consistency of the quantitative data.

Market Segmentation

Solution

    • Customer Service
    • Customer Experience Management
    • CRM Analytics
    • Marketing Automation
    • Salesforce Automation
    • Social Media Monitoring
    • Others

Deployment

    • On-premise
    • Cloud

Enterprise Size

    • Large Enterprises
    • Small & Medium Enterprise

End-Use

    • BFSI
    • Retail
    • Healthcare
    • IT & Telecom
    • Discrete Manufacturing
    • Government & Education
    • Others

Region Segment (2021-2031; US$ Million)

  • North America
  • U.S.
  • Canada
  • Rest of North America
  • UK and European Union
  • UK
  • Germany
  • Spain
  • Italy
  • France
  • Rest of Europe
  • Asia Pacific
  • China
  • Japan
  • India
  • Australia
  • South Korea
  • Rest of Asia Pacific
  • Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
  • Middle East and Africa
  • GCC
  • Africa
  • Rest of Middle East and Africa

Key questions answered in this report:

  • What are the key micro and macro environmental factors that are impacting the growth of Customer Relationship Management market?
  • What are the key investment pockets with respect to product segments and geographies currently and during the forecast period?
  • Estimated forecast and market projections up to 2031.
  • Which segment accounts for the fastest CAGR during the forecast period?
  • Which market segment holds a larger market share and why?
  • Are low and middle-income economies investing in the Customer Relationship Management market?
  • Which is the largest regional market for Customer Relationship Management market?
  • What are the market trends and dynamics in emerging markets such as Asia Pacific, Latin America, and Middle East & Africa?
  • Which are the key trends driving Customer Relationship Management market growth?
  • Who are the key competitors and what are their key strategies to enhance their market presence in the Customer Relationship Management market worldwide?
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Product Code: 139964-11-23

Table of Contents

1. Preface

  • 1.1. Report Description
    • 1.1.1. Purpose of the Report
    • 1.1.2. Target Audience
    • 1.1.3. Key Offerings
  • 1.2. Market Segmentation
  • 1.3. Research Methodology
    • 1.3.1. Phase I - Secondary Research
    • 1.3.2. Phase II - Primary Research
    • 1.3.3. Phase III - Expert Panel Review
    • 1.3.4. Assumptions
    • 1.3.5. Approach Adopted

2. Executive Summary

  • 2.1. Market Snapshot: Global Customer Relationship Management Market
  • 2.2. Global Customer Relationship Management Market, By Solution, 2022 (US$ Million)
  • 2.3. Global Customer Relationship Management Market, By Deployment, 2022 (US$ Million)
  • 2.4. Global Customer Relationship Management Market, By Enterprise Size, 2022 (US$ Million)
  • 2.5. Global Customer Relationship Management Market, By End-Use, 2022 (US$ Million)
  • 2.6. Global Customer Relationship Management Market, By Geography, 2022 (US$ Million)
  • 2.7. Attractive Investment Proposition by Geography, 2022

3. Customer Relationship Management Market: Competitive Analysis

  • 3.1. Market Positioning of Key Customer Relationship Management Market Vendors
  • 3.2. Strategies Adopted by Customer Relationship Management Market Vendors
  • 3.3. Key Industry Strategies
  • 3.4. Tier Analysis 2022 Versus 2031

4. Customer Relationship Management Market: Macro Analysis & Market Dynamics

  • 4.1. Introduction
  • 4.2. Global Customer Relationship Management Market Value, 2021 - 2031, (US$ Million)
  • 4.3. Market Dynamics
    • 4.3.1. Market Drivers
    • 4.3.2. Market Restraints
    • 4.3.3. Key Challenges
    • 4.3.4. Key Opportunities
  • 4.4. Impact Analysis of Drivers and Restraints
  • 4.5. See-Saw Analysis
  • 4.6. Porter's Five Force Model
    • 4.6.1. Supplier Power
    • 4.6.2. Buyer Power
    • 4.6.3. Threat Of Substitutes
    • 4.6.4. Threat Of New Entrants
    • 4.6.5. Competitive Rivalry
  • 4.7. PESTEL Analysis
    • 4.7.1. Political Landscape
    • 4.7.2. Economic Landscape
    • 4.7.3. Technology Landscape
    • 4.7.4. Legal Landscape
    • 4.7.5. Social Landscape

5. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)

  • 5.1. Market Overview
  • 5.2. Growth & Revenue Analysis: 2022 Versus 2031
  • 5.3. Market Segmentation
    • 5.3.1. Customer Service
    • 5.3.2. Customer Experience Management
    • 5.3.3. CRM Analytics
    • 5.3.4. Marketing Automation
    • 5.3.5. Salesforce Automation
    • 5.3.6. Social Media Monitoring
    • 5.3.7. Others

6. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)

  • 6.1. Market Overview
  • 6.2. Growth & Revenue Analysis: 2022 Versus 2031
  • 6.3. Market Segmentation
    • 6.3.1. On-premise
    • 6.3.2. Cloud

7. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)

  • 7.1. Market Overview
  • 7.2. Growth & Revenue Analysis: 2022 Versus 2031
  • 7.3. Market Segmentation
    • 7.3.1. Large Enterprises
    • 7.3.2. Small & Medium Enterprise

8. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)

  • 8.1. Market Overview
  • 8.2. Growth & Revenue Analysis: 2022 Versus 2031
  • 8.3. Market Segmentation
    • 8.3.1. BFSI
    • 8.3.2. Retail
    • 8.3.3. Healthcare
    • 8.3.4. IT & Telecom
    • 8.3.5. Discrete Manufacturing
    • 8.3.6. Government & Education
    • 8.3.7. Others

9. North America Customer Relationship Management Market, 2021-2031, USD (Million)

  • 9.1. Market Overview
  • 9.2. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
  • 9.3. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
  • 9.4. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
  • 9.5. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
  • 9.6.Customer Relationship Management Market: By Region, 2021-2031, USD (Million)
    • 9.6.1.North America
      • 9.6.1.1. U.S.
        • 9.6.1.1.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 9.6.1.1.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 9.6.1.1.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 9.6.1.1.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 9.6.1.2. Canada
        • 9.6.1.2.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 9.6.1.2.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 9.6.1.2.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 9.6.1.2.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 9.6.1.3. Rest of North America
        • 9.6.1.3.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 9.6.1.3.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 9.6.1.3.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 9.6.1.3.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)

10. UK and European Union Customer Relationship Management Market, 2021-2031, USD (Million)

  • 10.1. Market Overview
  • 10.2. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
  • 10.3. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
  • 10.4. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
  • 10.5. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
  • 10.6.Customer Relationship Management Market: By Region, 2021-2031, USD (Million)
    • 10.6.1.UK and European Union
      • 10.6.1.1. UK
        • 10.6.1.1.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 10.6.1.1.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 10.6.1.1.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 10.6.1.1.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 10.6.1.2. Germany
        • 10.6.1.2.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 10.6.1.2.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 10.6.1.2.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 10.6.1.2.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 10.6.1.3. Spain
        • 10.6.1.3.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 10.6.1.3.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 10.6.1.3.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 10.6.1.3.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 10.6.1.4. Italy
        • 10.6.1.4.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 10.6.1.4.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 10.6.1.4.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 10.6.1.4.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 10.6.1.5. France
        • 10.6.1.5.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 10.6.1.5.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 10.6.1.5.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 10.6.1.5.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 10.6.1.6. Rest of Europe
        • 10.6.1.6.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 10.6.1.6.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 10.6.1.6.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 10.6.1.6.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)

11. Asia Pacific Customer Relationship Management Market, 2021-2031, USD (Million)

  • 11.1. Market Overview
  • 11.2. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
  • 11.3. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
  • 11.4. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
  • 11.5. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
  • 11.6.Customer Relationship Management Market: By Region, 2021-2031, USD (Million)
    • 11.6.1.Asia Pacific
      • 11.6.1.1. China
        • 11.6.1.1.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 11.6.1.1.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 11.6.1.1.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 11.6.1.1.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 11.6.1.2. Japan
        • 11.6.1.2.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 11.6.1.2.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 11.6.1.2.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 11.6.1.2.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 11.6.1.3. India
        • 11.6.1.3.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 11.6.1.3.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 11.6.1.3.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 11.6.1.3.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 11.6.1.4. Australia
        • 11.6.1.4.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 11.6.1.4.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 11.6.1.4.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 11.6.1.4.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 11.6.1.5. South Korea
        • 11.6.1.5.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 11.6.1.5.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 11.6.1.5.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 11.6.1.5.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 11.6.1.6. Rest of Asia Pacific
        • 11.6.1.6.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 11.6.1.6.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 11.6.1.6.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 11.6.1.6.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)

12. Latin America Customer Relationship Management Market, 2021-2031, USD (Million)

  • 12.1. Market Overview
  • 12.2. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
  • 12.3. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
  • 12.4. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
  • 12.5. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
  • 12.6.Customer Relationship Management Market: By Region, 2021-2031, USD (Million)
    • 12.6.1.Latin America
      • 12.6.1.1. Brazil
        • 12.6.1.1.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 12.6.1.1.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 12.6.1.1.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 12.6.1.1.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 12.6.1.2. Mexico
        • 12.6.1.2.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 12.6.1.2.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 12.6.1.2.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 12.6.1.2.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 12.6.1.3. Rest of Latin America
        • 12.6.1.3.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 12.6.1.3.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 12.6.1.3.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 12.6.1.3.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)

13. Middle East and Africa Customer Relationship Management Market, 2021-2031, USD (Million)

  • 13.1. Market Overview
  • 13.2. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
  • 13.3. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
  • 13.4. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
  • 13.5. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
  • 13.6.Customer Relationship Management Market: By Region, 2021-2031, USD (Million)
    • 13.6.1.Middle East and Africa
      • 13.6.1.1. GCC
        • 13.6.1.1.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 13.6.1.1.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 13.6.1.1.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 13.6.1.1.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 13.6.1.2. Africa
        • 13.6.1.2.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 13.6.1.2.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 13.6.1.2.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 13.6.1.2.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)
      • 13.6.1.3. Rest of Middle East and Africa
        • 13.6.1.3.1. Customer Relationship Management Market: By Solution, 2021-2031, USD (Million)
        • 13.6.1.3.2. Customer Relationship Management Market: By Deployment, 2021-2031, USD (Million)
        • 13.6.1.3.3. Customer Relationship Management Market: By Enterprise Size, 2021-2031, USD (Million)
        • 13.6.1.3.4. Customer Relationship Management Market: By End-Use, 2021-2031, USD (Million)

14. Company Profile

  • 14.1. CRM market include Salesforce.com, Inc.
    • 14.1.1. Company Overview
    • 14.1.2. Financial Performance
    • 14.1.3. Product Portfolio
    • 14.1.4. Strategic Initiatives
  • 14.2. Microsoft Corporation
    • 14.2.1. Company Overview
    • 14.2.2. Financial Performance
    • 14.2.3. Product Portfolio
    • 14.2.4. Strategic Initiatives
  • 14.3. Oracle Corporation
    • 14.3.1. Company Overview
    • 14.3.2. Financial Performance
    • 14.3.3. Product Portfolio
    • 14.3.4. Strategic Initiatives
  • 14.4. SAP SE.
    • 14.4.1. Company Overview
    • 14.4.2. Financial Performance
    • 14.4.3. Product Portfolio
    • 14.4.4. Strategic Initiatives
  • 14.5. ADOBE INC.
    • 14.5.1. Company Overview
    • 14.5.2. Financial Performance
    • 14.5.3. Product Portfolio
    • 14.5.4. Strategic Initiatives
  • 14.6. SugarCRM Inc.
    • 14.6.1. Company Overview
    • 14.6.2. Financial Performance
    • 14.6.3. Product Portfolio
    • 14.6.4. Strategic Initiatives
  • 14.7. Zoho Corporation Pvt. Ltd
    • 14.7.1. Company Overview
    • 14.7.2. Financial Performance
    • 14.7.3. Product Portfolio
    • 14.7.4. Strategic Initiatives
  • 14.8. Copper CRM, Inc.
    • 14.8.1. Company Overview
    • 14.8.2. Financial Performance
    • 14.8.3. Product Portfolio
    • 14.8.4. Strategic Initiatives
  • 14.9. Insightly Inc.
    • 14.9.1. Company Overview
    • 14.9.2. Financial Performance
    • 14.9.3. Product Portfolio
    • 14.9.4. Strategic Initiatives
  • 14.10. Creatio
    • 14.10.1. Company Overview
    • 14.10.2. Financial Performance
    • 14.10.3. Product Portfolio
    • 14.10.4. Strategic Initiatives
  • 14.11. Other Notable Players
    • 14.11.1. Company Overview
    • 14.11.2. Financial Performance
    • 14.11.3. Product Portfolio
    • 14.11.4. Strategic Initiatives
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Product Code: 139964-11-23

List of Tables

  • TABLE 1 Global Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 2 Global Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 3 Global Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 4 Global Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 5 North America Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 6 North America Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 7 North America Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 8 North America Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 9 U.S. Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 10 U.S. Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 11 U.S. Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 12 U.S. Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 13 Canada Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 14 Canada Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 15 Canada Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 16 Canada Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 17 Rest of North America Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 18 Rest of North America Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 19 Rest of North America Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 20 Rest of North America Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 21 UK and European Union Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 22 UK and European Union Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 23 UK and European Union Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 24 UK and European Union Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 25 UK Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 26 UK Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 27 UK Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 28 UK Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 29 Germany Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 30 Germany Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 31 Germany Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 32 Germany Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 33 Spain Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 34 Spain Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 35 Spain Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 36 Spain Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 37 Italy Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 38 Italy Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 39 Italy Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 40 Italy Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 41 France Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 42 France Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 43 France Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 44 France Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 45 Rest of Europe Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 46 Rest of Europe Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 47 Rest of Europe Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 48 Rest of Europe Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 49 Asia Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 50 Asia Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 51 Asia Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 52 Asia Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 53 China Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 54 China Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 55 China Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 56 China Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 57 Japan Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 58 Japan Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 59 Japan Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 60 Japan Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 61 India Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 62 India Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 63 India Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 64 India Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 65 Australia Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 66 Australia Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 67 Australia Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 68 Australia Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 69 South Korea Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 70 South Korea Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 71 South Korea Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 72 South Korea Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 73 Latin America Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 74 Latin America Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 75 Latin America Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 76 Latin America Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 77 Brazil Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 78 Brazil Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 79 Brazil Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 80 Brazil Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 81 Mexico Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 82 Mexico Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 83 Mexico Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 84 Mexico Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 85 Rest of Latin America Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 86 Rest of Latin America Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 87 Rest of Latin America Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 88 Rest of Latin America Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 89 Middle East and Africa Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 90 Middle East and Africa Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 91 Middle East and Africa Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 92 Middle East and Africa Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 93 GCC Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 94 GCC Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 95 GCC Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 96 GCC Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 97 Africa Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 98 Africa Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 99 Africa Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 100 Africa Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)
  • TABLE 101 Rest of Middle East and Africa Customer Relationship Management Market By Solution, 2021-2031, USD (Million)
  • TABLE 102 Rest of Middle East and Africa Customer Relationship Management Market By Deployment, 2021-2031, USD (Million)
  • TABLE 103 Rest of Middle East and Africa Customer Relationship Management Market By Enterprise Size, 2021-2031, USD (Million)
  • TABLE 104 Rest of Middle East and Africa Customer Relationship Management Market By End-Use, 2021-2031, USD (Million)

List of Figures

  • FIG. 1 Global Customer Relationship Management Market: Market Coverage
  • FIG. 2 Research Methodology and Data Sources
  • FIG. 3 Market Size Estimation - Top Down & Bottom-Up Approach
  • FIG. 4 Global Customer Relationship Management Market: Quality Assurance
  • FIG. 5 Global Customer Relationship Management Market, By Solution, 2022
  • FIG. 6 Global Customer Relationship Management Market, By Deployment, 2022
  • FIG. 7 Global Customer Relationship Management Market, By Enterprise Size, 2022
  • FIG. 8 Global Customer Relationship Management Market, By End-Use, 2022
  • FIG. 9 Global Customer Relationship Management Market, By Geography, 2022
  • FIG. 10 Market Geographical Opportunity Matrix - Global Customer Relationship Management Market, 2022

FIG. 11Market Positioning of Key Customer Relationship Management Market Players, 2022

FIG. 12Global Customer Relationship Management Market - Tier Analysis - Percentage of Revenues by Tier Level, 2022 Versus 2031

  • FIG. 13 Global Customer Relationship Management Market, By Solution, 2022 Vs 2031, %
  • FIG. 14 Global Customer Relationship Management Market, By Deployment, 2022 Vs 2031, %
  • FIG. 15 Global Customer Relationship Management Market, By Enterprise Size, 2022 Vs 2031, %
  • FIG. 16 Global Customer Relationship Management Market, By End-Use, 2022 Vs 2031, %
  • FIG. 17 U.S. Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 18 Canada Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 19 Rest of North America Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 20 UK Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 21 Germany Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 22 Spain Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 23 Italy Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 24 France Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 25 Rest of Europe Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 26 China Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 27 Japan Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 28 India Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 29 Australia Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 30 South Korea Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 31 Rest of Asia Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 32 Brazil Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 33 Mexico Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 34 Rest of Latin America Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 35 GCC Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 36 Africa Customer Relationship Management Market (US$ Million), 2021 - 2031
  • FIG. 37 Rest of Middle East and Africa Customer Relationship Management Market (US$ Million), 2021 - 2031
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