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Frequently Asked Questions


Why work with Global Information, Inc. for your research needs?

Variety of Selections:
We partner with more than 200 leading research providers and consulting companies worldwide. Our wide selections of reports enable our clients to choose the best information source available for their specific requirements. We are indeed a "One-stop Source" for all your information needs. If there is particular information that you are seeking, please feel free to Contact Us.

Instant Delivery:
Many of our products are available for immediate delivery via e-mail or web access. In these cases customers can expect delivery within 24-48 business hours upon payment.

Secured Credit Card Payment:
Our website does not charge credit card payments automatically. To avoid fraudulent activity, credit card information is verified by our team to ensure all credentials are matched and verified before we charge your credit card via the Authorize.net platform.

After Purchase Services:
Customer care is very important to us. We accept any questions regarding the reports that you have purchased.

What formats and delivery methods are available?

The available formats depend upon the formats offered by the research partner. The most common formats are in PDF, Excel, or via Web Access. Please visit the product page or Contact Us.

How long will it take to receive my order?

Many of our products are readily available and can be delivered on the same day. Otherwise delivery can be expected within 1-3 business days. Please check with our team prior to purchase to ensure the delivery timeline meets your needs.

What payment options are available?

We accept payment in multiple currencies including: US Dollars, Euros, Japanese Yen, Korean Won, and New Taiwan Dollar. We accept credit cards, checks (US Dollars), and bank transfers.
Our website does not charge credit cards automatically. Credit card information is verified by our team to ensure all credentials are matched and verified before we charge your credit card via the Authorize.net platform. You can rely on GII to avoid fraudulent charges.

  • For check payments, please send to:
  • Global Information, Inc.
  • 71 Raymond Road, West Hartford, CT 06107 USA

For bank transfers, please contact our offices for bank and routing information.

Are the prices on the website more expensive than the research publishers who provide the products?

Absolutely not. We maintain a strict policy of selling publications at the exact same price as offered by the research partners themselves.

Is prepayment necessary for orders?

Prepayment is usually required for first time customers. We offer post payment options to qualified corporate clients and customers who have established accounts with us. Please contact us to inquire. We are happy to provide monthly or quarterly billing, Contact Us.

What is your refund/return policy?

Due to the nature of information products and the ease with which their value can be transferred, many of our client content providers will not accept returns under any circumstances. We will do our utmost to accommodate return requests, and each must be handled on a case-by-case basis. For further information regarding the process and conditions of returns, please see our terms and conditions page.

Are reports available for sale in sections?

As our research partners have different policies, sectional sales are decided on a case to case basis. Please Contact Us to learn the availability for a specific report. In general, the value of most sections in a report is greatly enhanced when seen in the context of the entire report.

What are the different types of licenses?

Licenses are defined as the intended usage for a report. For example, a single user license is for one predetermined user to read and access the report. The report cannot be shared with any other persons. Each research partner may have its own policy. Some may request customers to sign a license agreement with the purchase.

The common types of licenses include but are not limited to:

Single User License
A license granted to one user. DRM may apply in some cases.
Multi user License
A license granted to multiple users.
Department License
A license granted to a single department or team in a company.
Site License
A license granted to a single business location site.
Regional License, Divisional License
A license granted to a specified region or division.
Corporate License, Global License
A license granted to the entire corporation. In some cases, a global license include all entities such as subsidiaries and overseas offices.

* Please note that identical license names may have different definitions or conditions depending on the market research partner. Please inquire at time of purchase in case of concerns.

Does Global Information, Inc. perform custom research for its customers?

We do not retain in-house analysts but have access to our network of over 200 market research partners. We act as a liaison to help you review proposals from various sources, compare, and locate the best custom research that tailors to your specific research needs.

We also act as a go-between to ensure the project goes smoothly from the initial RFP to timely delivery of the finished work. Please visit our Custom Research Page.

How can I receive the latest information on reports and services?

Our website provides information on the most recently released report and other services. We are also happy to send the latest report information related to your interest by email. Please Contact Us to request.

I have a question regarding the contents of the report.

Please contact us by phone, email, or submit an Inquiry on the report page. Depending on the types of inquiries, please allow our team 1-2 business days to reply. You may also call our Global Locations directly should you need to confirm urgently.

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