RingCentral Shifting from Unified Communications to Unified Intelligent Experience

This IDC Market Note discusses RingCentral's shift from unified communications to unified intelligent experience, as announced during its Analyst Summit 2024. The company plans to extend its market to include events, webinars, and contact centers, with AI and analytics at the core of all workflows. The goal is to generate an additional $100 million from new innovations and an extended portfolio by 2025. This report highlights the company's unique offerings, visionary approach, and commitment to improving communication experiences with AI.