Digital Ticketing: Competitor Leaderboard, Segment Analysis & Market Forecasts 2022-2027

Report Overview:

Juniper Research's new “Digital Ticketing” research report provides an independent analysis of the future evolution of the market across transport and events ticketing. It provides a comprehensive study of the recovery of ticketing in the wake of the COVID-19 pandemic, as well as new developments and key trends in this highly valuable market.

The report also positions 15 vendors in the Juniper Research Competitor Leaderboard; providing an invaluable resource for stakeholders seeking to understand the competitive landscape in the market.

The research covers:

• Air Ticketing
• Entertainment Events Ticketing
• Metro & Bus Ticketing
• Rail Ticketing
• Sports Ticketing

The report also presents comprehensive market forecasts; providing extensive insights across each ticketing sector.

This research suite comprises:

• Strategy & Forecasts (PDF)

• 5-year Market Sizing & Forecast Spreadsheet (Excel)

• 12 months' access to harvest Online Data Platform

Key Market Statistics

Market size in 2026:	$768bn
Market size in 2027:	$1.4tn
2022 to 2027 CAGR:	12%

KEY FEATURES

• Market Dynamics: Provides a detailed assessment of the recovery of the ticketing market following the impact of the COVID-19 pandemic, as well as an in-depth evaluation of the digital ticketing landscape; analysing the development and readiness for further disruption across key global regions and covering the following segments:
  • Air Ticketing
  • Entertainment Events Ticketing
  • Metro & Bus Ticketing
  • Rail Ticketing
  • Sports Ticketing

• Future Outlook Analysis: Future outlook and comprehensive analysis of key trends and market disruptions including:
  • Account-based Ticketing
  • Chatbots & Ticketing
  • Contactless Ticketing
  • IoT and Ticketing
  • MaaS (Mobility-as-a-Service)
  • Mobile Ticketing
  • Secure Ticketing Using HCE (Host Card Emulation)
  • Ticketing in RCS
  • Voice Assistant Ticketing
  • Wearables Ticketing

• Juniper Research Competitor Leaderboard: Key player capability and capacity assessment for 15 digital ticketing vendors:
  • Conduent
  • Cubic
  • G+D
  • IDEMIA
  • INIT
  • Margento
  • Masabi
  • NXP
  • OTI Global
  • Ridango
  • Thales
  • Unwire
  • Visa
  • Vix Technology
  • Wizway Solutions

• Benchmark Industry Forecasts: 5-year forecasts for digital ticketing users, volume and value across airline, rail, metro/bus, sports and entertainment, split by mobile and online. Data is provided for the use of NFC and wearables within ticketing. Data is also split by our 8 key regions and the 60 countries listed below:
  • North America:
    • Canada, US
  • Latin America:
    • Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay.
  • West Europe:
    • Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK.
  • Central & East Europe:
    • Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine.
  • Far East & China:
    • China, Hong Kong, Japan, South Korea.
  • Indian Subcontinent:
    • Bangladesh, India, Nepal, Pakistan.
  • Rest of Asia Pacific:
    • Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam.
  • Africa & Middle East:
    • Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates.

KEY QUESTIONS ANSWERED

• 1. What will the impact of the expansion of account-based ticketing be?

• 2. What are the key trends in contactless, mobile, online and wearable ticketing?

• 3. What is the future outlook for digital ticketing in each segment?

• 4. How will the mobile, online and wearable ticketing markets look by 2027?

• 5. Who are the leading vendors in the digital ticketing market?

COMPANIES REFERENCED

• Included in the Juniper Research Competitor Leaderboard: Conduent, Cubic Transportation Systems, G+D, IDEMIA, INIT, Margento, Masabi, NXP, OTI Global, Ridango, Thales, Unwire, Visa, Vix Technology, Wizway Solutions.

• Mentioned: Aberdeen FC, ADCET, ADO Móvil, Adrienne Arsht Center, AF Payments, AFSCM, Aino, Air France, Airtel, Alipay, Almex Transport Solutions, Amazon, American Express, Anchorage People Mover, Apple, Arriva Bus, ARTM (Autorité Régionale de Transport Métropolitain), Asseco Data Systems, ASSTRA, AT&T, ATAC, ATB (Azienda Transporti Bergamo), Atom Tickets, AWS, Banco do Brasil, Bank of America, Bank of Mexico, BART (Bay Area Rapid Transit), BC (British Columbia) Transit, Beijing Public Transit, BONNSmart, BookMyShow, Bosch, Bradesco, Brescia Mobilità, BusBud, Bytemark, CalSTA (the California State Transportation Agency), Caltrans, Calypso, Capital Metro, Capital One, Causeway Link, Cellulant, Chalo, Chaloem Ratchamongkhon, Chiltern Railways, Cielo, Cityzi, Clippers, CNA, Compass, Continental, CPL (Canadian Premier League), CRTM, CT4N, CTA (Chicago Transit Authority), CTS (Compagnie des Transports Strasbourgeois), Dallas Area Rapid Transit, Damai, DART, De Lijn, Dejamobile, Delhi Metro, Delphi, Deutsche Bahn, Discover Financial Services, DOT (Din Offentlige Transport), Dr Philipps Center for Performing Arts, DTC (Delhi Transport Corporation), EventBox Tickets, Eventbrite, Evergreen Coast Capital, Fandango, FastBar, Ferny Grove, FIDO Alliance, First Bus, FitBit, FlixBus, Flowbird, Forward Travelers Sacco, Garmin, GCRTA (Greater Cleveland Regional Transit Authority), Gertek, Glasgow Smartzone, Glasgow Subway, GlobalPlatform, GlobalTix, Go Card, Google, Greater Dayton Regional Transport Authority, GSMA, Gunnebo, GUTS Tickets, HanseCom Public Transport Ticketing Solutions GmbH, Honda, Hong Kong Mass Transit Railway Corporation, Hop Fastpass, Huawei, Iarnroód Eóireann Irish Rail, IATA (International Air Transport Association), Ibergex, IBM, ICM Mobility Group, iGo, IJPP, Ile-de-France Mobilités, Incomm, Ingenico, Ingresse, IRCTC (Indian Railway Catering and Tourism Corporation), iZettle, Jaklingko Indonesia, JamboPay, Jatelindo, Java Card Forum, JCB, Jorudan, JSP SKOPJE, Jundiai, KCB Bank Kenya, KenyaBuzz, Kisio, Klarna, KLM, Kompetenzcenter Digitalisierung NRW, Korail, Korean Air, KTX (Korea Train eXpress), Kuba, KVB (Kolner Verkehrs-Betriebe) AG, LACMTA (Los Angeles County Metropolitan Transportation Authority), LADOT (the Los Angeles Department of Transportation), Linkbus, LIT Transit, Littlepay, Live Nation, Lothian Buses, Lublin City Card, Lyft, Lyko, makemytrip, Manly Ferries, Maoyan Weiying, Massachusetts Bay Transport Authority, Matatu, Mazovia Railway, McGill's, Mchip Advance, MCTS (Milwaukee County Transit System), Metrobuós, Metrocard , Metrolinx, Metropolitan Transit Authority in Harris County, MetroRio, Mexico City Metro, Monet+, Montargis, Moovit, Moscow Metro, Mosgortrans, Movingo, M-PESA , MRT (Mass Rapid Transit), MSG (Madison Square Garden) Entertainment, MTA (Metropolitan Transportation Authority), MTBA (Massachusetts Bay Transportation Authority), MTickets, MTN, MTS, Nacion Servicios, NASDAQ, Navigazione Laghi, Navigo Liberté+, Nayax, NBA, Ness, NETS, Nevis Technologies, NFC Forum, NHL (National Hockey League), Nomago, Nottingham Express Transit, Nouvelle Aquitaine Mobilites, Nowe Horyzonty Cinema, NTSA (National Transport and Safety Authority), NXWM (National Express West Midlands), OCTA (Orange County Transport Authority), Omnibus de Meóxico, OnBoard, Opal Card, OpenMarket, Orange, Osaka Monorail, OSPT Alliance, OTI Global, Padam Mobility, Palm Bus, Paragon, Parkeon, PayEye, PayPal, Paysafe, Paytm, payWave, PBOC, Pegasus, PIX, PKP Intercity, Ponominalu, Port Authority of New York and New Jersey, Postbank, PouchNATION, Presto, PVT (Public Transport Victoria), Quara Holdings, Queensland Public Transport Department, RailEurope, RATP (Reógie Autonome des Transports Parisiens), RDZ (Russian Railways), Recur, Rekab, RideMMT, Rio de Janeiro Metro, RIPTA (Rhode Island Public Transport Authority), Riyadh BRT, Riyadh Metro, Roundabout Theater Company, Rupay, Ruter AS, Sadamel, Safaricom, Samsung, San Diego's MTS (Metropolitan Transit System), SAPTCO (the Saudi Public Transport Company), Savac-Lacroix, Scheidt & Bachman, Secure Retail, SecureTechnology Alliance, Seoul Metro, Shimotsui Dentetsu, Showcase Cinemas, Siemens, Sinch, SJ, Skanetrafiken, SL (Storstockholm Lokaltrafik), SmartNavigo, SmarTrip, Snapper, SNCF (Sociétéó Nationale des Chemins de fer Français), Snowball Technology, SP Trans, SPT (Strathclyde Partnership for Transport), Squills, ST Microelectronics, Stagecoach, STIB, STM (Société de Transport de Montréal), Suica, SVD (Stadtverkehr Detmold), Syoei Express Bus, Talinn City Transport, Taopiaopiao, TAP, Tap&Go , TEB (Tramvie Eletriche Bergasmasche), Telia, Tencent, TfL (Transport for London), Ticketbox, Ticketek, Ticketland, Ticketless, Ticketmaster, TicketNew, TicketPlan, Tickets Cloud, Tiqets, Tisseóo, TIXNGO, T-Mobile, Tokea, Tour Métropole, Tracom, Trainline, Trainpal, Trainsplit, TRANSCITY, TransitLink, TransLoc, Transpole, Transport for Greater Manchester, Trenitalia, TriMet (Tri-County Metropolitan Transportation) District, Uber, UEFA, Ulysse, UnionPay, UrbanThings, UTA (Utah Transport Authority), Utson, Valinso, Valley Metro, Veeps, Ventra, Veritas Capital, VIA Rail, ViaNet, Virgin, Visa, Vodafone, VoiceBot, VTB Bank, Warsaw City Card, Washington Metropolitan Area Transit Authority, WeChat, White Label Alliance, WR (Western Railway), Wuhan City, Xiamen, ZTM.

DATA & INTERACTIVE FORECAST

Ticketing users, transaction volumes and values, by ticketing verticals:

• Mobile
• Online
• Wearables

Ticketing users, transaction volumes and values, by ticketing verticals:

• Air
• Rail
• Metro & Bus
• Sports Events
• Entertainment Events

• Geographical splits: 60 countries
• Number of tables: Over 170 tables
• Number of datapoints: Over 79,000 datapoints

Harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform; enabling clients to better understand key data trends and manipulate charts and tables; overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and get alerted whenever your data is updated.

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the interactive scenario tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a clients' ability to both understand a particular market and to integrate their own views into the model.

FORECAST SUMMARY

The global digital ticketing transaction value will reach $1.4 trillion in 2027, up from $768 billion in 2022. This growth of 78% over the next five years represents a strong recovery from the heavy impact of the COVID-19 pandemic, driven by the ongoing success of contactless payments. However, current market fragmentation, where users cannot use the same payment method across different transit and events areas, as a factor limiting growth and user experience quality.

• Metro and bus ticketing is the fastest-growing digital ticketing segment, with transaction value in this segment set to rise by over 200% over the next five years. Vendors must focus on developing integrated contactless systems for different transit scenarios, such as bus, train and micromobility, in order to break down the fragmentation inherent to the current market.

• Ticketing vendors must pursue strategies, such as account-based ticketing, where any payment type can be linked to a back-office account. By removing barriers, vendors will accelerate the digital transition in ticketing and hasten the onset of Mobility-as-a-Service.

• Additionally, the value of digital events ticketing will exceed $230 billion in 2027, from just under $100 billion in 2022; representing rapid growth of 137%, as events move to contactless entry to improve the on-the-day experience and reduce costs. Vendors must offer added incentives, such as collectable digital ticket stubs minted as NFTs, to enhance the fan experience.