Revuze Explorer: Customer Experience Analytics For Personal Care

Personal Care is one of the most eclectic product groups for consumers, ranging from personal hygiene to makeup. In such a diversified and eclectic environment it is even more critical to stay on top of your customers experience wants and trends (not to mention your competitors' customers) about every aspect of buying, using and engaging with your products. Revuze typically discovers ~50 topics that matter to the customer experience (CX) in the Personal Care industry - from product issues to buying experience to customer service experience. Revuze will enable you to know what is working or not for your own products as well as for your competitors or industry leaders.

Understand your customers, improve your marketing, products and your customer's experience!

If you're like most brands, you have thousands of products. But do know what your customers think on every category and product? All users, even non-technical ones can gain unparalleled, in-depth cx analytics and answer game-changing questions like:

In such a complex industry, how granular can Revuze be?

Revuze is a revolutionary technology. It can discover and report everything that customers share about a product. It excels in discovering product specific issues like Sensitivity to Smell, Perforations or Residue (real life examples from the tissue/toilet paper industry) and will stay on top of new issues, trends and topics as they surface.

What are the typical data sources for your Personal Care customers?

Revuze's technology can analyze any type of textual CX feedback. We highly recommend to leverage a wide range of feedback sources in your analysis as customers share different opinions and topics in different mediums. In the Personal Care industry we see that popular data sources typically include Call Center transcripts, online ratings and reviews plus social media feedback.

What kind of resources are needed to bring Revuze on board?

Revuze is designed to be a personal self service solution for business users. It doesn't require IT, experts or setup. Business users begin to leverage it after a short Web training session. Unlike other complex solutions Revuze can deliver meaningful insights for you a few weeks after purchasing it.

"Regardless of the industry you're operating in, Revuze can help you disrupt your market by giving you valuable insights into your customers' experience and your competitors' performance. Our AI solution is self-learning, which means you won't have to spend a single minute teaching it the jargon of your industry." Boaz Grinvald , CEO of Revuze.

Fortune 500 retailers rely on Revuze to know what their customers think

Brands gain unparalleled, in-depth cx analytics into customers and competitors without IT, experts or lengthy projects. They understand how their customer experiences their brand and drive that into actionable decision, better products and increased revenue.

Join them on the world's first Self Learning Customer analytics Platform and start optimizing the core experiences of your products with real-time data, insights and AI-powered analytics.

Get actionable and timely CX you can turn into immediate results

• With Revuze you will know the 40-60 topics that matter to the customer experience in your industry. New areas of interest will be surfaced to you as consumers mention them so you can stay on top of evolving trends and changing tastes.

• With insights available to you 24x7 to access at will and without dependency on experts or IT, you'll be able to make decisions faster and impact the performance of your business

• Easy and intuitive user interface surfaces issues and opportunities for you so you can focus on decision making.

Identify emerging trends as they occur (instead of afterwards)

• By eliminating the dependency on analysts, data scientists or experts Revuze enables you to get direct insights from the market so you can adjust to new competitors or changing tastes in the moment.

• Revuze insights are automatically updated as new data is available and with this you gain a movie like view of your market. You can see up trends and down trends in sentiment, topics, products

• Our powerful artificial intelligence technology enables you to know the hidden issues that you are missing today, due to the limitations of human experts needed by other solutions.

Listen to the voice of your customers in scale in a fast moving market

• Only technology can instantly analyze millions of opinions in a market, not humans. Harness the power of technology to get a true measurement of your and your competitors customer experience.

• Instead of leveraging "small sample" deep dives like surveys or focus groups which are slow and costly you can now leverage every form of feedback you can get your hands on

• Revuze will also call your attention to emerging trends and changes in CX taste, all carefully analyzed from masses of big data.