Field Service Management Market By Component, By Deployment Model, By Enterprise Size, By Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2021-2031

Description

List of Tables

Field service management (FSM) solution is an automated system, which streamlines all the processes associated with the field operations. Field service providers can schedule the orders and dispatch the right agent to the right work location and track the vehicles by using field service software. FSM solution enables companies to automate entire field management which helps in minimizing number of errors and delay. Thus, enabling companies in timely completion of field operations.

Increase in need for automation in field service operations, rise in need for real time visibility in field service management, proliferation of mobile devices, shifting preference toward cloud-technology, and need to keep track of all the activities & resources associated with field services are some of the key factors that drive the growth of the global field service management market. In addition, the need for managing service contracts, scheduling & dispatching field workers, and for achieving efficient performance from optimum utilization of field resources, is further propelling the demand of field service management solutions.

However, scarcity of skilled labors and security concerns in terms of data privacy impede the growth of the market. On the contrary, integration of advanced technologies such as AI, augmented and virtual reality, machine learning with the field service management software and adoption of IoT driving the demand for cloud-based FSM solutions are some of the factors offering significant growth opportunities to the global field service management market during the forecast period.

The market is segmented on the basis of component, deployment, organization size, industry vertical, and region. By component, the market is divided into solution and services. The solution segment is sub-divided into segments such as schedule, dispatch, & route optimization, customer management, work order management, inventory management, service contract management, reporting & analytics, and others.

The services segment is further categorized into implementation & integration, training & support, consultancy services. On the basis of deployment, the market is classified into on-premise and cloud. According to organization size market is classified into large enterprises and small & medium sized enterprises (SMEs). As per industry verticals, market is divided across IT & telecom, healthcare & life sciences, manufacturing, BFSI, transportation & logistics, energy & utilities, construction and others. Based on region, the global field service management market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The report includes a comprehensive analysis of the key players operating in the field service management market, which includes Oracle Corporation, Microsoft, IFS AB, Salesforce.com Inc., ServiceMax, OverIT, Comarch SA, Infor, Praxedo, and SAP SE.

KEY BENEFITS FOR STAKEHOLDERS

The study provides an in-depth analysis of the global field service management market forecast along with the current and future trends to explain the imminent investment pockets.
Information about key drivers, restraints, and opportunities and their impact analysis on global field service management market trend is provided in the report.
The Porter's five forces analysis illustrates the potency of the buyers and suppliers operating in the industry.
The quantitative analysis of the global field service management market from 2022 to 2031 is provided to determine the market potential.

Key Market Segments

By Component

Services
- Service Type
- Implementation and Integration
- Training and Support
- Consulting Services
Solution
- Solution Type
- Schedule, Dispatch, and Route Optimization
- Customer Management
- Work Order Management
- Inventory Management
- Service Contract Management
- Reporting and Analytics
- Others

By Deployment Model

On Premise
Cloud

By Enterprise Size

Large Enterprise
SMEs

By Industry Vertical

IT and Telecom
Healthcare and Life Sciences
Manufacturing
BFSI
Transportation and Logistics
Energy and Utilities
Construction
Others

By Region

North America
- U.S.
- Canada
Europe
- UK
- Germany
- France
- Italy
- Spain
- Rest Of Europe
Asia-Pacific
- China
- Japan
- India
- Australia
- Singapore
- Rest Of Asia-Pacific
LAMEA
- Latin America
- Middle East
- Africa
Key Market Players
- COMARCH SA
- IFS AB
- INFOR
- MICROSOFT CORPORATION
- ORACLE CORPORATION
- OVERIT
- PRAXEDO
- SALESFORCE.COM, INC
- SAP SE
- SERVICEMAX

Product Code: A02147

CHAPTER 1:INTRODUCTION

1.1.Report description
1.2.Key market segments
1.3.Key benefits to the stakeholders
1.4.Research Methodology
- 1.4.1.Secondary research
- 1.4.2.Primary research
- 1.4.3.Analyst tools and models

CHAPTER 2:EXECUTIVE SUMMARY

2.1.Key findings of the study
2.2.CXO Perspective

CHAPTER 3:MARKET OVERVIEW

3.1.Market definition and scope
3.2.Key findings
- 3.2.1.Top investment pockets
3.3.Porter's five forces analysis
3.4.Top player positioning
3.5.Market dynamics
- 3.5.1.Drivers
- 3.5.2.Restraints
- 3.5.3.Opportunities
3.6.COVID-19 Impact Analysis on the market

CHAPTER 4: FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT

4.1 Overview
- 4.1.1 Market size and forecast
4.2 Solution
- 4.2.1 Key market trends, growth factors and opportunities
- 4.2.2 Market size and forecast, by region
- 4.2.3 Market analysis by country
- 4.2.4 Solution Field Service Management Market by Solution Type
  - 4.2.4.1 Schedule, Dispatch, and Route Optimization Market size and forecast, by region
  - 4.2.4.2 Schedule, Dispatch, and Route Optimization Market size and forecast, by country
  - 4.2.4.3 Customer Management Market size and forecast, by region
  - 4.2.4.4 Customer Management Market size and forecast, by country
  - 4.2.4.5 Work Order Management Market size and forecast, by region
  - 4.2.4.6 Work Order Management Market size and forecast, by country
  - 4.2.4.7 Inventory Management Market size and forecast, by region
  - 4.2.4.8 Inventory Management Market size and forecast, by country
  - 4.2.4.9 Service Contract Management Market size and forecast, by region
  - 4.2.4.10 Service Contract Management Market size and forecast, by country
  - 4.2.4.11 Reporting and Analytics Market size and forecast, by region
  - 4.2.4.12 Reporting and Analytics Market size and forecast, by country
  - 4.2.4.13 Others Market size and forecast, by region
  - 4.2.4.14 Others Market size and forecast, by country
4.3 Services
- 4.3.1 Key market trends, growth factors and opportunities
- 4.3.2 Market size and forecast, by region
- 4.3.3 Market analysis by country
- 4.3.4 Services Field Service Management Market by Service Type
  - 4.3.4.1 Implementation and Integration Market size and forecast, by region
  - 4.3.4.2 Implementation and Integration Market size and forecast, by country
  - 4.3.4.3 Training and Support Market size and forecast, by region
  - 4.3.4.4 Training and Support Market size and forecast, by country
  - 4.3.4.5 Consulting Services Market size and forecast, by region
  - 4.3.4.6 Consulting Services Market size and forecast, by country

CHAPTER 5: FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODEL

5.1 Overview
- 5.1.1 Market size and forecast
5.2 On Premise
- 5.2.1 Key market trends, growth factors and opportunities
- 5.2.2 Market size and forecast, by region
- 5.2.3 Market analysis by country
5.3 Cloud
- 5.3.1 Key market trends, growth factors and opportunities
- 5.3.2 Market size and forecast, by region
- 5.3.3 Market analysis by country

CHAPTER 6: FIELD SERVICE MANAGEMENT MARKET, BY ENTERPRISE SIZE

6.1 Overview
- 6.1.1 Market size and forecast
6.2 Large Enterprise
- 6.2.1 Key market trends, growth factors and opportunities
- 6.2.2 Market size and forecast, by region
- 6.2.3 Market analysis by country
6.3 SMEs
- 6.3.1 Key market trends, growth factors and opportunities
- 6.3.2 Market size and forecast, by region
- 6.3.3 Market analysis by country

CHAPTER 7: FIELD SERVICE MANAGEMENT MARKET, BY INDUSTRY VERTICAL

7.1 Overview
- 7.1.1 Market size and forecast
7.2 IT and Telecom
- 7.2.1 Key market trends, growth factors and opportunities
- 7.2.2 Market size and forecast, by region
- 7.2.3 Market analysis by country
7.3 Healthcare and Life Sciences
- 7.3.1 Key market trends, growth factors and opportunities
- 7.3.2 Market size and forecast, by region
- 7.3.3 Market analysis by country
7.4 Manufacturing
- 7.4.1 Key market trends, growth factors and opportunities
- 7.4.2 Market size and forecast, by region
- 7.4.3 Market analysis by country
7.5 BFSI
- 7.5.1 Key market trends, growth factors and opportunities
- 7.5.2 Market size and forecast, by region
- 7.5.3 Market analysis by country
7.6 Transportation and Logistics
- 7.6.1 Key market trends, growth factors and opportunities
- 7.6.2 Market size and forecast, by region
- 7.6.3 Market analysis by country
7.7 Energy and Utilities
- 7.7.1 Key market trends, growth factors and opportunities
- 7.7.2 Market size and forecast, by region
- 7.7.3 Market analysis by country
7.8 Construction
- 7.8.1 Key market trends, growth factors and opportunities
- 7.8.2 Market size and forecast, by region
- 7.8.3 Market analysis by country
7.9 Others
- 7.9.1 Key market trends, growth factors and opportunities
- 7.9.2 Market size and forecast, by region
- 7.9.3 Market analysis by country

CHAPTER 8: FIELD SERVICE MANAGEMENT MARKET, BY REGION

8.1 Overview
- 8.1.1 Market size and forecast
8.2 North America
- 8.2.1 Key trends and opportunities
- 8.2.2 North America Market size and forecast, by Component
  - 8.2.2.1 North America Solution Field Service Management Market by Solution Type
  - 8.2.2.2 North America Services Field Service Management Market by Service Type
- 8.2.3 North America Market size and forecast, by Deployment Model
- 8.2.4 North America Market size and forecast, by Enterprise Size
- 8.2.5 North America Market size and forecast, by Industry Vertical
- 8.2.6 North America Market size and forecast, by country
  - 8.2.6.1 U.S.
  - 8.2.6.1.1 Market size and forecast, by Component
  - 8.2.6.1.1.1 U.S. Solution Field Service Management Market by Solution Type
  - 8.2.6.1.1.2 U.S. Services Field Service Management Market by Service Type
  - 8.2.6.1.2 Market size and forecast, by Deployment Model
  - 8.2.6.1.3 Market size and forecast, by Enterprise Size
  - 8.2.6.1.4 Market size and forecast, by Industry Vertical
  - 8.2.6.2 Canada
  - 8.2.6.2.1 Market size and forecast, by Component
  - 8.2.6.2.1.1 Canada Solution Field Service Management Market by Solution Type
  - 8.2.6.2.1.2 Canada Services Field Service Management Market by Service Type
  - 8.2.6.2.2 Market size and forecast, by Deployment Model
  - 8.2.6.2.3 Market size and forecast, by Enterprise Size
  - 8.2.6.2.4 Market size and forecast, by Industry Vertical
8.3 Europe
- 8.3.1 Key trends and opportunities
- 8.3.2 Europe Market size and forecast, by Component
  - 8.3.2.1 Europe Solution Field Service Management Market by Solution Type
  - 8.3.2.2 Europe Services Field Service Management Market by Service Type
- 8.3.3 Europe Market size and forecast, by Deployment Model
- 8.3.4 Europe Market size and forecast, by Enterprise Size
- 8.3.5 Europe Market size and forecast, by Industry Vertical
- 8.3.6 Europe Market size and forecast, by country
  - 8.3.6.1 UK
  - 8.3.6.1.1 Market size and forecast, by Component
  - 8.3.6.1.1.1 UK Solution Field Service Management Market by Solution Type
  - 8.3.6.1.1.2 UK Services Field Service Management Market by Service Type
  - 8.3.6.1.2 Market size and forecast, by Deployment Model
  - 8.3.6.1.3 Market size and forecast, by Enterprise Size
  - 8.3.6.1.4 Market size and forecast, by Industry Vertical
  - 8.3.6.2 Germany
  - 8.3.6.2.1 Market size and forecast, by Component
  - 8.3.6.2.1.1 Germany Solution Field Service Management Market by Solution Type
  - 8.3.6.2.1.2 Germany Services Field Service Management Market by Service Type
  - 8.3.6.2.2 Market size and forecast, by Deployment Model
  - 8.3.6.2.3 Market size and forecast, by Enterprise Size
  - 8.3.6.2.4 Market size and forecast, by Industry Vertical
  - 8.3.6.3 France
  - 8.3.6.3.1 Market size and forecast, by Component
  - 8.3.6.3.1.1 France Solution Field Service Management Market by Solution Type
  - 8.3.6.3.1.2 France Services Field Service Management Market by Service Type
  - 8.3.6.3.2 Market size and forecast, by Deployment Model
  - 8.3.6.3.3 Market size and forecast, by Enterprise Size
  - 8.3.6.3.4 Market size and forecast, by Industry Vertical
  - 8.3.6.4 Italy
  - 8.3.6.4.1 Market size and forecast, by Component
  - 8.3.6.4.1.1 Italy Solution Field Service Management Market by Solution Type
  - 8.3.6.4.1.2 Italy Services Field Service Management Market by Service Type
  - 8.3.6.4.2 Market size and forecast, by Deployment Model
  - 8.3.6.4.3 Market size and forecast, by Enterprise Size
  - 8.3.6.4.4 Market size and forecast, by Industry Vertical
  - 8.3.6.5 Spain
  - 8.3.6.5.1 Market size and forecast, by Component
  - 8.3.6.5.1.1 Spain Solution Field Service Management Market by Solution Type
  - 8.3.6.5.1.2 Spain Services Field Service Management Market by Service Type
  - 8.3.6.5.2 Market size and forecast, by Deployment Model
  - 8.3.6.5.3 Market size and forecast, by Enterprise Size
  - 8.3.6.5.4 Market size and forecast, by Industry Vertical
  - 8.3.6.6 Rest of Europe
  - 8.3.6.6.1 Market size and forecast, by Component
  - 8.3.6.6.1.1 Rest of Europe Solution Field Service Management Market by Solution Type
  - 8.3.6.6.1.2 Rest of Europe Services Field Service Management Market by Service Type
  - 8.3.6.6.2 Market size and forecast, by Deployment Model
  - 8.3.6.6.3 Market size and forecast, by Enterprise Size
  - 8.3.6.6.4 Market size and forecast, by Industry Vertical
8.4 Asia-Pacific
- 8.4.1 Key trends and opportunities
- 8.4.2 Asia-Pacific Market size and forecast, by Component
  - 8.4.2.1 Asia-Pacific Solution Field Service Management Market by Solution Type
  - 8.4.2.2 Asia-Pacific Services Field Service Management Market by Service Type
- 8.4.3 Asia-Pacific Market size and forecast, by Deployment Model
- 8.4.4 Asia-Pacific Market size and forecast, by Enterprise Size
- 8.4.5 Asia-Pacific Market size and forecast, by Industry Vertical
- 8.4.6 Asia-Pacific Market size and forecast, by country
  - 8.4.6.1 China
  - 8.4.6.1.1 Market size and forecast, by Component
  - 8.4.6.1.1.1 China Solution Field Service Management Market by Solution Type
  - 8.4.6.1.1.2 China Services Field Service Management Market by Service Type
  - 8.4.6.1.2 Market size and forecast, by Deployment Model
  - 8.4.6.1.3 Market size and forecast, by Enterprise Size
  - 8.4.6.1.4 Market size and forecast, by Industry Vertical
  - 8.4.6.2 Japan
  - 8.4.6.2.1 Market size and forecast, by Component
  - 8.4.6.2.1.1 Japan Solution Field Service Management Market by Solution Type
  - 8.4.6.2.1.2 Japan Services Field Service Management Market by Service Type
  - 8.4.6.2.2 Market size and forecast, by Deployment Model
  - 8.4.6.2.3 Market size and forecast, by Enterprise Size
  - 8.4.6.2.4 Market size and forecast, by Industry Vertical
  - 8.4.6.3 India
  - 8.4.6.3.1 Market size and forecast, by Component
  - 8.4.6.3.1.1 India Solution Field Service Management Market by Solution Type
  - 8.4.6.3.1.2 India Services Field Service Management Market by Service Type
  - 8.4.6.3.2 Market size and forecast, by Deployment Model
  - 8.4.6.3.3 Market size and forecast, by Enterprise Size
  - 8.4.6.3.4 Market size and forecast, by Industry Vertical
  - 8.4.6.4 Australia
  - 8.4.6.4.1 Market size and forecast, by Component
  - 8.4.6.4.1.1 Australia Solution Field Service Management Market by Solution Type
  - 8.4.6.4.1.2 Australia Services Field Service Management Market by Service Type
  - 8.4.6.4.2 Market size and forecast, by Deployment Model
  - 8.4.6.4.3 Market size and forecast, by Enterprise Size
  - 8.4.6.4.4 Market size and forecast, by Industry Vertical
  - 8.4.6.5 Singapore
  - 8.4.6.5.1 Market size and forecast, by Component
  - 8.4.6.5.1.1 Singapore Solution Field Service Management Market by Solution Type
  - 8.4.6.5.1.2 Singapore Services Field Service Management Market by Service Type
  - 8.4.6.5.2 Market size and forecast, by Deployment Model
  - 8.4.6.5.3 Market size and forecast, by Enterprise Size
  - 8.4.6.5.4 Market size and forecast, by Industry Vertical
  - 8.4.6.6 Rest of Asia-Pacific
  - 8.4.6.6.1 Market size and forecast, by Component
  - 8.4.6.6.1.1 Rest of Asia-Pacific Solution Field Service Management Market by Solution Type
  - 8.4.6.6.1.2 Rest of Asia-Pacific Services Field Service Management Market by Service Type
  - 8.4.6.6.2 Market size and forecast, by Deployment Model
  - 8.4.6.6.3 Market size and forecast, by Enterprise Size
  - 8.4.6.6.4 Market size and forecast, by Industry Vertical
8.5 LAMEA
- 8.5.1 Key trends and opportunities
- 8.5.2 LAMEA Market size and forecast, by Component
  - 8.5.2.1 LAMEA Solution Field Service Management Market by Solution Type
  - 8.5.2.2 LAMEA Services Field Service Management Market by Service Type
- 8.5.3 LAMEA Market size and forecast, by Deployment Model
- 8.5.4 LAMEA Market size and forecast, by Enterprise Size
- 8.5.5 LAMEA Market size and forecast, by Industry Vertical
- 8.5.6 LAMEA Market size and forecast, by country
  - 8.5.6.1 Latin America
  - 8.5.6.1.1 Market size and forecast, by Component
  - 8.5.6.1.1.1 Latin America Solution Field Service Management Market by Solution Type
  - 8.5.6.1.1.2 Latin America Services Field Service Management Market by Service Type
  - 8.5.6.1.2 Market size and forecast, by Deployment Model
  - 8.5.6.1.3 Market size and forecast, by Enterprise Size
  - 8.5.6.1.4 Market size and forecast, by Industry Vertical
  - 8.5.6.2 Middle East
  - 8.5.6.2.1 Market size and forecast, by Component
  - 8.5.6.2.1.1 Middle East Solution Field Service Management Market by Solution Type
  - 8.5.6.2.1.2 Middle East Services Field Service Management Market by Service Type
  - 8.5.6.2.2 Market size and forecast, by Deployment Model
  - 8.5.6.2.3 Market size and forecast, by Enterprise Size
  - 8.5.6.2.4 Market size and forecast, by Industry Vertical
  - 8.5.6.3 Africa
  - 8.5.6.3.1 Market size and forecast, by Component
  - 8.5.6.3.1.1 Africa Solution Field Service Management Market by Solution Type
  - 8.5.6.3.1.2 Africa Services Field Service Management Market by Service Type
  - 8.5.6.3.2 Market size and forecast, by Deployment Model
  - 8.5.6.3.3 Market size and forecast, by Enterprise Size
  - 8.5.6.3.4 Market size and forecast, by Industry Vertical

CHAPTER 9: COMPANY LANDSCAPE

9.1. Introduction
9.2. Top winning strategies
9.3. Product Mapping of Top 10 Player
9.4. Competitive Dashboard
9.5. Competitive Heatmap
9.6. Key developments

CHAPTER 10: COMPANY PROFILES

10.1 COMARCH SA
- 10.1.1 Company overview
- 10.1.2 Company snapshot
- 10.1.3 Operating business segments
- 10.1.4 Product portfolio
- 10.1.5 Business performance
- 10.1.6 Key strategic moves and developments
10.2 IFS AB
- 10.2.1 Company overview
- 10.2.2 Company snapshot
- 10.2.3 Operating business segments
- 10.2.4 Product portfolio
- 10.2.5 Business performance
- 10.2.6 Key strategic moves and developments
10.3 INFOR
- 10.3.1 Company overview
- 10.3.2 Company snapshot
- 10.3.3 Operating business segments
- 10.3.4 Product portfolio
- 10.3.5 Business performance
- 10.3.6 Key strategic moves and developments
10.4 MICROSOFT CORPORATION
- 10.4.1 Company overview
- 10.4.2 Company snapshot
- 10.4.3 Operating business segments
- 10.4.4 Product portfolio
- 10.4.5 Business performance
- 10.4.6 Key strategic moves and developments
10.5 ORACLE CORPORATION
- 10.5.1 Company overview
- 10.5.2 Company snapshot
- 10.5.3 Operating business segments
- 10.5.4 Product portfolio
- 10.5.5 Business performance
- 10.5.6 Key strategic moves and developments
10.6 OVERIT
- 10.6.1 Company overview
- 10.6.2 Company snapshot
- 10.6.3 Operating business segments
- 10.6.4 Product portfolio
- 10.6.5 Business performance
- 10.6.6 Key strategic moves and developments
10.7 PRAXEDO
- 10.7.1 Company overview
- 10.7.2 Company snapshot
- 10.7.3 Operating business segments
- 10.7.4 Product portfolio
- 10.7.5 Business performance
- 10.7.6 Key strategic moves and developments
10.8 SALESFORCE.COM, INC
- 10.8.1 Company overview
- 10.8.2 Company snapshot
- 10.8.3 Operating business segments
- 10.8.4 Product portfolio
- 10.8.5 Business performance
- 10.8.6 Key strategic moves and developments
10.9 SAP SE
- 10.9.1 Company overview
- 10.9.2 Company snapshot
- 10.9.3 Operating business segments
- 10.9.4 Product portfolio
- 10.9.5 Business performance
- 10.9.6 Key strategic moves and developments
10.10 SERVICEMAX
- 10.10.1 Company overview
- 10.10.2 Company snapshot
- 10.10.3 Operating business segments
- 10.10.4 Product portfolio
- 10.10.5 Business performance
- 10.10.6 Key strategic moves and developments