Speech Analytics Market By Offering, By Enterprise Size, By Application, By Industry Vertical : Global Opportunity Analysis and Industry Forecast, 2021-2031

Description

List of Tables

Speech analytics is a system that uses artificial intelligence and natural language processing to interpret and analyse consumer interactions from real-time or recorded audio data (NLP). Managers of contact centres generally utilise speech analytics to determine the terms that are frequently used during customer interactions to identify and comprehend their top contact drivers. Help businesses build up behavioural remarketing campaigns by identifying the buyer's intent to create seamless customer experiences. To improve the overall client experience, train new hires and have them ready to react to enquiries more rapidly. Furthermore, businesses may leverage these AI-driven speech recognition technologies, creating attractive potential for the expansion of the speech analytics market.

Due to the increased use of the retail and e-commerce sectors, as well as the rising need for voice authentication analysis solutions in mobile finance apps, the speech analytics market is anticipated to rise significantly during the forecast period. Furthermore, the BPO industry's spike in demand for speech analytics solutions has fueled the market's expansion. The primary issue impeding market growth, however, is the concerns about data privacy and security as well as the intricate data ecosystem that leads to security lapses and information leaks. Conversely, it is anticipated that the usage of artificial intelligence (AI) and machine learning (ML)-based technologies would fuel the expansion of the speech analytics market during the forecast period.

The global speech analytics market research is segmented into offerings, enterprise size, application, industry vertical, and regions. Based on offerings, the market is bifurcated into solutions and services. Based on enterprise size are large enterprises and small & medium-sized enterprises (SMEs). Based on the industry vertical the market is segmented into banking financial services and insurance (BFSI), IT & telecom, media & entertainment, retail & e-commerce, government & defense, and others. Region-wise, the speech analytics market trends are analyzed across North America (U.S. and Canada), Europe (Germany, Italy, France, Spain, UK, and the rest of Europe), Asia-Pacific (China, Japan, India, Australia, South Korea, and Rest of Asia-Pacific), and LAMEA (Latin America, Middle East, and Africa). Key players operating in the market Avaya Inc., Amazon Web Services, Inc., Call Miner, Genesys Telecommunications Laboratories, Inc., Gnani Innovations Private Limited., Google Inc. (Google Cloud), LivePerson, Inc., Micro Focus International PLC, NICE Systems Ltd., and Verint System Inc.

Key Benefits For Stakeholders

This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the speech analytics market analysis from 2021 to 2031 to identify the prevailing speech analytics market opportunities.
The market research is offered along with information related to key drivers, restraints, and opportunities.
Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
In-depth analysis of the speech analytics market segmentation assists to determine the prevailing market opportunities.
Major countries in each region are mapped according to their revenue contribution to the global market.
Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
The report includes the analysis of the regional as well as global speech analytics market trends, key players, market segments, application areas, and market growth strategies.

Key Market Segments

By Offering

Solution
Services

By Enterprise Size

Large Enterprises
SMEs

By Application

Customer Experience Management
Call Monitoring and Summarization
Agent Performance Monitoring
Sales and Marketing Management
Others

By Industry Vertical

BFSI
IT and Telecom
Media and Entertainment
Retail and eCommerce
Government and Defence
Others

By Region

North America
- U.S.
- Canada
Europe
- Germany
- Italy
- France
- Spain
- UK
- Rest of Europe
Asia-Pacific
- China
- Japan
- India
- South Korea
- Rest of Asia-Pacific
LAMEA
- Latin America
- Middle East
- Africa

Key Market Players

Avaya Inc.
Amazon Web Services, Inc.
CallMiner
Genesys Telecommunications Laboratories, Inc.
Gnani Innovations Private Limited.
Google LLC
LivePerson, Inc.
Micro Focus
NICE Systems Ltd.
Verint System Inc.

Product Code: A16489

CHAPTER 1: INTRODUCTION

1.1. Report description
1.2. Key market segments
1.3. Key benefits to the stakeholders
1.4. Research Methodology
- 1.4.1. Primary research
- 1.4.2. Secondary research
- 1.4.3. Analyst tools and models

CHAPTER 2: EXECUTIVE SUMMARY

2.1. CXO Perspective

CHAPTER 3: MARKET OVERVIEW

3.1. Market definition and scope
3.2. Key findings
- 3.2.1. Top impacting factors
- 3.2.2. Top investment pockets
3.3. Porter's five forces analysis
- 3.3.1. Moderate bargaining power of suppliers
- 3.3.2. High bargaining power of buyers
- 3.3.3. Moderate threat of substitutes
- 3.3.4. Moderate threat of new entrants
- 3.3.5. High intensity of rivalry
3.4. Market dynamics
- 3.4.1. Drivers
  - 3.4.1.1. Growing demand for speech authentication analysis solutions in mobile financial applications
  - 3.4.1.2. Expanding utilization of the retail and e-commerce sectors
  - 3.4.1.3. Growing demand of speech analytics solutions in BPO sector
- 3.4.2. Restraints
  - 3.4.2.1. Concerns around data privacy and security
  - 3.4.2.2. Complex data ecosystem resulting in security breaches and information leakage
- 3.4.3. Opportunities
  - 3.4.3.1. Utilization of artificial intelligence (AI) and machine learning (ML)-based technology to enable consumer insights
3.5. COVID-19 Impact Analysis on the market

CHAPTER 4: SPEECH ANALYTICS MARKET, BY OFFERING

4.1. Overview
- 4.1.1. Market size and forecast
4.2. Solution
- 4.2.1. Key market trends, growth factors and opportunities
- 4.2.2. Market size and forecast, by region
- 4.2.3. Market share analysis by country
4.3. Services
- 4.3.1. Key market trends, growth factors and opportunities
- 4.3.2. Market size and forecast, by region
- 4.3.3. Market share analysis by country

CHAPTER 5: SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE

5.1. Overview
- 5.1.1. Market size and forecast
5.2. Large Enterprises
- 5.2.1. Key market trends, growth factors and opportunities
- 5.2.2. Market size and forecast, by region
- 5.2.3. Market share analysis by country
5.3. SMEs
- 5.3.1. Key market trends, growth factors and opportunities
- 5.3.2. Market size and forecast, by region
- 5.3.3. Market share analysis by country

CHAPTER 6: SPEECH ANALYTICS MARKET, BY APPLICATION

6.1. Overview
- 6.1.1. Market size and forecast
6.2. Customer Experience Management
- 6.2.1. Key market trends, growth factors and opportunities
- 6.2.2. Market size and forecast, by region
- 6.2.3. Market share analysis by country
6.3. Call Monitoring and Summarization
- 6.3.1. Key market trends, growth factors and opportunities
- 6.3.2. Market size and forecast, by region
- 6.3.3. Market share analysis by country
6.4. Agent Performance Monitoring
- 6.4.1. Key market trends, growth factors and opportunities
- 6.4.2. Market size and forecast, by region
- 6.4.3. Market share analysis by country
6.5. Sales and Marketing Management
- 6.5.1. Key market trends, growth factors and opportunities
- 6.5.2. Market size and forecast, by region
- 6.5.3. Market share analysis by country
6.6. Others
- 6.6.1. Key market trends, growth factors and opportunities
- 6.6.2. Market size and forecast, by region
- 6.6.3. Market share analysis by country

CHAPTER 7: SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL

7.1. Overview
- 7.1.1. Market size and forecast
7.2. BFSI
- 7.2.1. Key market trends, growth factors and opportunities
- 7.2.2. Market size and forecast, by region
- 7.2.3. Market share analysis by country
7.3. IT and Telecom
- 7.3.1. Key market trends, growth factors and opportunities
- 7.3.2. Market size and forecast, by region
- 7.3.3. Market share analysis by country
7.4. Media and Entertainment
- 7.4.1. Key market trends, growth factors and opportunities
- 7.4.2. Market size and forecast, by region
- 7.4.3. Market share analysis by country
7.5. Retail and eCommerce
- 7.5.1. Key market trends, growth factors and opportunities
- 7.5.2. Market size and forecast, by region
- 7.5.3. Market share analysis by country
7.6. Government and Defence
- 7.6.1. Key market trends, growth factors and opportunities
- 7.6.2. Market size and forecast, by region
- 7.6.3. Market share analysis by country
7.7. Others
- 7.7.1. Key market trends, growth factors and opportunities
- 7.7.2. Market size and forecast, by region
- 7.7.3. Market share analysis by country

CHAPTER 8: SPEECH ANALYTICS MARKET, BY REGION

8.1. Overview
- 8.1.1. Market size and forecast By Region
8.2. North America
- 8.2.1. Key trends and opportunities
- 8.2.2. Market size and forecast, by Offering
- 8.2.3. Market size and forecast, by Enterprise Size
- 8.2.4. Market size and forecast, by Application
- 8.2.5. Market size and forecast, by Industry Vertical
- 8.2.6. Market size and forecast, by country
  - 8.2.6.1. U.S.
  - 8.2.6.1.1. Key market trends, growth factors and opportunities
  - 8.2.6.1.2. Market size and forecast, by Offering
  - 8.2.6.1.3. Market size and forecast, by Enterprise Size
  - 8.2.6.1.4. Market size and forecast, by Application
  - 8.2.6.1.5. Market size and forecast, by Industry Vertical
  - 8.2.6.2. Canada
  - 8.2.6.2.1. Key market trends, growth factors and opportunities
  - 8.2.6.2.2. Market size and forecast, by Offering
  - 8.2.6.2.3. Market size and forecast, by Enterprise Size
  - 8.2.6.2.4. Market size and forecast, by Application
  - 8.2.6.2.5. Market size and forecast, by Industry Vertical
8.3. Europe
- 8.3.1. Key trends and opportunities
- 8.3.2. Market size and forecast, by Offering
- 8.3.3. Market size and forecast, by Enterprise Size
- 8.3.4. Market size and forecast, by Application
- 8.3.5. Market size and forecast, by Industry Vertical
- 8.3.6. Market size and forecast, by country
  - 8.3.6.1. Germany
  - 8.3.6.1.1. Key market trends, growth factors and opportunities
  - 8.3.6.1.2. Market size and forecast, by Offering
  - 8.3.6.1.3. Market size and forecast, by Enterprise Size
  - 8.3.6.1.4. Market size and forecast, by Application
  - 8.3.6.1.5. Market size and forecast, by Industry Vertical
  - 8.3.6.2. Italy
  - 8.3.6.2.1. Key market trends, growth factors and opportunities
  - 8.3.6.2.2. Market size and forecast, by Offering
  - 8.3.6.2.3. Market size and forecast, by Enterprise Size
  - 8.3.6.2.4. Market size and forecast, by Application
  - 8.3.6.2.5. Market size and forecast, by Industry Vertical
  - 8.3.6.3. France
  - 8.3.6.3.1. Key market trends, growth factors and opportunities
  - 8.3.6.3.2. Market size and forecast, by Offering
  - 8.3.6.3.3. Market size and forecast, by Enterprise Size
  - 8.3.6.3.4. Market size and forecast, by Application
  - 8.3.6.3.5. Market size and forecast, by Industry Vertical
  - 8.3.6.4. Spain
  - 8.3.6.4.1. Key market trends, growth factors and opportunities
  - 8.3.6.4.2. Market size and forecast, by Offering
  - 8.3.6.4.3. Market size and forecast, by Enterprise Size
  - 8.3.6.4.4. Market size and forecast, by Application
  - 8.3.6.4.5. Market size and forecast, by Industry Vertical
  - 8.3.6.5. UK
  - 8.3.6.5.1. Key market trends, growth factors and opportunities
  - 8.3.6.5.2. Market size and forecast, by Offering
  - 8.3.6.5.3. Market size and forecast, by Enterprise Size
  - 8.3.6.5.4. Market size and forecast, by Application
  - 8.3.6.5.5. Market size and forecast, by Industry Vertical
  - 8.3.6.6. Rest of Europe
  - 8.3.6.6.1. Key market trends, growth factors and opportunities
  - 8.3.6.6.2. Market size and forecast, by Offering
  - 8.3.6.6.3. Market size and forecast, by Enterprise Size
  - 8.3.6.6.4. Market size and forecast, by Application
  - 8.3.6.6.5. Market size and forecast, by Industry Vertical
8.4. Asia-Pacific
- 8.4.1. Key trends and opportunities
- 8.4.2. Market size and forecast, by Offering
- 8.4.3. Market size and forecast, by Enterprise Size
- 8.4.4. Market size and forecast, by Application
- 8.4.5. Market size and forecast, by Industry Vertical
- 8.4.6. Market size and forecast, by country
  - 8.4.6.1. China
  - 8.4.6.1.1. Key market trends, growth factors and opportunities
  - 8.4.6.1.2. Market size and forecast, by Offering
  - 8.4.6.1.3. Market size and forecast, by Enterprise Size
  - 8.4.6.1.4. Market size and forecast, by Application
  - 8.4.6.1.5. Market size and forecast, by Industry Vertical
  - 8.4.6.2. Japan
  - 8.4.6.2.1. Key market trends, growth factors and opportunities
  - 8.4.6.2.2. Market size and forecast, by Offering
  - 8.4.6.2.3. Market size and forecast, by Enterprise Size
  - 8.4.6.2.4. Market size and forecast, by Application
  - 8.4.6.2.5. Market size and forecast, by Industry Vertical
  - 8.4.6.3. India
  - 8.4.6.3.1. Key market trends, growth factors and opportunities
  - 8.4.6.3.2. Market size and forecast, by Offering
  - 8.4.6.3.3. Market size and forecast, by Enterprise Size
  - 8.4.6.3.4. Market size and forecast, by Application
  - 8.4.6.3.5. Market size and forecast, by Industry Vertical
  - 8.4.6.4. South Korea
  - 8.4.6.4.1. Key market trends, growth factors and opportunities
  - 8.4.6.4.2. Market size and forecast, by Offering
  - 8.4.6.4.3. Market size and forecast, by Enterprise Size
  - 8.4.6.4.4. Market size and forecast, by Application
  - 8.4.6.4.5. Market size and forecast, by Industry Vertical
  - 8.4.6.5. Rest of Asia-Pacific
  - 8.4.6.5.1. Key market trends, growth factors and opportunities
  - 8.4.6.5.2. Market size and forecast, by Offering
  - 8.4.6.5.3. Market size and forecast, by Enterprise Size
  - 8.4.6.5.4. Market size and forecast, by Application
  - 8.4.6.5.5. Market size and forecast, by Industry Vertical
8.5. LAMEA
- 8.5.1. Key trends and opportunities
- 8.5.2. Market size and forecast, by Offering
- 8.5.3. Market size and forecast, by Enterprise Size
- 8.5.4. Market size and forecast, by Application
- 8.5.5. Market size and forecast, by Industry Vertical
- 8.5.6. Market size and forecast, by country
  - 8.5.6.1. Latin America
  - 8.5.6.1.1. Key market trends, growth factors and opportunities
  - 8.5.6.1.2. Market size and forecast, by Offering
  - 8.5.6.1.3. Market size and forecast, by Enterprise Size
  - 8.5.6.1.4. Market size and forecast, by Application
  - 8.5.6.1.5. Market size and forecast, by Industry Vertical
  - 8.5.6.2. Middle East
  - 8.5.6.2.1. Key market trends, growth factors and opportunities
  - 8.5.6.2.2. Market size and forecast, by Offering
  - 8.5.6.2.3. Market size and forecast, by Enterprise Size
  - 8.5.6.2.4. Market size and forecast, by Application
  - 8.5.6.2.5. Market size and forecast, by Industry Vertical
  - 8.5.6.3. Africa
  - 8.5.6.3.1. Key market trends, growth factors and opportunities
  - 8.5.6.3.2. Market size and forecast, by Offering
  - 8.5.6.3.3. Market size and forecast, by Enterprise Size
  - 8.5.6.3.4. Market size and forecast, by Application
  - 8.5.6.3.5. Market size and forecast, by Industry Vertical

CHAPTER 9: COMPETITIVE LANDSCAPE

9.1. Introduction
9.2. Top winning strategies
9.3. Product Mapping of Top 10 Player
9.4. Competitive Dashboard
9.5. Competitive Heatmap
9.6. Top player positioning, 2021

CHAPTER 10: COMPANY PROFILES

10.1. Avaya Inc.
- 10.1.1. Company overview
- 10.1.2. Key Executives
- 10.1.3. Company snapshot
- 10.1.4. Operating business segments
- 10.1.5. Product portfolio
- 10.1.6. Business performance
- 10.1.7. Key strategic moves and developments
10.2. Amazon Web Services, Inc.
- 10.2.1. Company overview
- 10.2.2. Key Executives
- 10.2.3. Company snapshot
- 10.2.4. Operating business segments
- 10.2.5. Product portfolio
- 10.2.6. Business performance
- 10.2.7. Key strategic moves and developments
10.3. CallMiner
- 10.3.1. Company overview
- 10.3.2. Key Executives
- 10.3.3. Company snapshot
- 10.3.4. Operating business segments
- 10.3.5. Product portfolio
- 10.3.6. Key strategic moves and developments
10.4. Genesys Telecommunications Laboratories, Inc.
- 10.4.1. Company overview
- 10.4.2. Key Executives
- 10.4.3. Company snapshot
- 10.4.4. Operating business segments
- 10.4.5. Product portfolio
- 10.4.6. Key strategic moves and developments
10.5. Gnani Innovations Private Limited.
- 10.5.1. Company overview
- 10.5.2. Key Executives
- 10.5.3. Company snapshot
- 10.5.4. Operating business segments
- 10.5.5. Product portfolio
10.6. Google LLC
- 10.6.1. Company overview
- 10.6.2. Key Executives
- 10.6.3. Company snapshot
- 10.6.4. Operating business segments
- 10.6.5. Product portfolio
- 10.6.6. Business performance
- 10.6.7. Key strategic moves and developments
10.7. LivePerson, Inc.
- 10.7.1. Company overview
- 10.7.2. Key Executives
- 10.7.3. Company snapshot
- 10.7.4. Operating business segments
- 10.7.5. Product portfolio
- 10.7.6. Business performance
- 10.7.7. Key strategic moves and developments
10.8. Micro Focus
- 10.8.1. Company overview
- 10.8.2. Key Executives
- 10.8.3. Company snapshot
- 10.8.4. Operating business segments
- 10.8.5. Product portfolio
- 10.8.6. Business performance
- 10.8.7. Key strategic moves and developments
10.9. NICE Systems Ltd.
- 10.9.1. Company overview
- 10.9.2. Key Executives
- 10.9.3. Company snapshot
- 10.9.4. Operating business segments
- 10.9.5. Product portfolio
- 10.9.6. Business performance
10.10. Verint System Inc.
- 10.10.1. Company overview
- 10.10.2. Key Executives
- 10.10.3. Company snapshot
- 10.10.4. Operating business segments
- 10.10.5. Product portfolio
- 10.10.6. Business performance
- 10.10.7. Key strategic moves and developments